Epoch (ESL Management, LLC)

We love living at Waterstone on High Ridge. The facility is beautiful & the people are great. Based on the experience we have had so far, we would definitely recommend this community to other families.

Reasons we chose Waterstone of Westchester- Extremely clean. Manager Lauren extremely accessible. Yearly rate increase of 6 % Only 30 meals per month included. Basically dinner. Have a small continental breakfast every morning. Lots of activities. Location. Cleanliness. New. Beautiful rooms. Amenities. Basically the cleanliness and upkeep are fabulous. Oh, the weekly cleaning service is wonderful. Close to everything. Most complaints here are about the FOOD. Food could and should be MORE for the price

What I like about Bridges is that the residents live in so-called houses. Within those houses the residents have freedom to move around and it's safe for them. It's designed very much like a home with a living room. Eating areas and bedrooms. My mother-in-law resides on the ground floor, which allows her to go outside in a very spacious and beautiful garden with pathways, vegetable garden, which the residents take care of, and she can go to the other house on the other side of the building from this common area. Bridges excels in nursing care, activities, and friendliness. There are always activities going on. They're well planned and appropriate for the residents. Also Bridges offers to accommodate families for functions, and even for visiting in that they will also cook for a family gathering that you can hold at the building. The food is very good, and they always give two choices every meal for the residents to select. Family members are allowed to take their loved ones out for the day or even overnight if needed. Bridges allows the freedom of movement for the residents in a very safe environment. I can't say enough good things about bridges by epic. My husband and I are very satisfied with our decision to move my mother-in-law there.

Dad was only there a week before passing so I did not have a lot time for an in-depth assessment. The staff during the day were more helpful than the evening staff. I work full time so visited dad after work. I know there is less staff in the evenings and I was usually the only visitor, just made it a little more difficult for me to get updates. Overall I was very happy with Bridges and would recommend them.

I love that it is independent living. They are amazing and so accomodating. The atmosphere is beautiful and the food is fresh, cooked to perfection, and great. The wait staff is incredible. The CEO recommended seniors helping seniors. My loved one needs more care, than what they are providing. They are so fabulous. They do offer some good activites. We picked this community because the location is fantasic, and the friendliness. I would recommend to others, if they can afford it. This place lives up to it's expectations.

I wanted to make sure I keep everyone updated on what happened. We resolved the whole situation. Bridges had a few people involved to explain to us what happened and how things came to be. The problem is resolved and we are on good terms now, I was concerned my in laws were not being treated properly but come to find out they truly are being cared for and it will all a misunderstanding. Thank you Bridges of Hingham for sticking with us and explaining everything in full.

The staff and administration have been top notch. They are friendly, helpful, professional, and caring. My loved one has not had an easy time, but that is due to her own state of mind. While she feels no situation these days would be ideal for her, I believe this place is as good as it gets!

I thought Bridges was excellent. They are expensive, but if you can afford it, it is well worth the money. I felt the staff was very friendly and took a personal interest in each of the clients. I did have one dinner there one day, and it was delicious.

Bridges at Norwalk is fantastic and a wonderful place. He loves it here -I cannot even tell you how happy we are with this facility. It is a beautiful place. Whatever residents need they will get. The people are all so nice. We toured a lot of places and I feel like for his needs, this is perfect fit. They only focus on memory care, so there is a lot of one on one attention. They have so many activities provided. The woman who runs it is wonderful. I would absolutely recommend this facility to others.

In general, the staff is very friendly and open with their clients. They keep track of them and always know where they are, which is great. There are plenty of activities to do, something every hour if you wanted to. The facility is beautifully built and decorated but is also relaxed and doesn't feel stuffy. My mom loves her apartment and is happy and content living there.

Bridges at Nashua was by far the most deluxe facility I found. However, it was also the most expensive. If money were not a consideration, we probably would have gone there. Like the other places we toured, I found the staff to be very helpful, and they seemed to truly care about their residents.

You people took great care of my Mom. She was happy and well kept. All the time. I never had to worry about her. You listen to my concerns and addressed them. Answered my questions.. You we're always friendly and said hello to me.

My mom recently passed away after almost 2 years here. The quality and caring of the staff throughout her stay (and decline) is nothing more than staggering. Throughout her stay, the staff and management was both supportive and proactive, helping us help my mom. They adapted to her changing support requirements with professional caring that I value. And it was almost as emotional for them as for our family when my Mom passed. This facility does the utmost to provide supportive care and dignity of care.

My family and I are so happy to have found bridges in Westwood, MA! The staff work as a family, and the atmosphere felt more like a home then a clinical setting. I found all the outdoor spaces are very inviting, even during the winter!

For me Waterstone on High Ridge was the only place that I really liked that we looked at. It has everything we needed. It is first class, the building is stunning, and the food is like being at a 5 star hotel. They also really involve the families in everything and I really like that. The outside area is just beautiful. The activities are phenomenal and they have so much to do. They get feedback from residents and change/add activities to the calendar. Staff are very attentive, everyone who works in the building knows my dad by name. He is thriving here and could not be happier, he loves it.

I was not crazy about Bridges by EPOCH. It seemed a little too big and too cooperate. It is in an area that is being developed so there is a lot of traffic. They also focus on memory care and my loved one was not ready for that yet. They did a really nice job on the tour though.

They were having a wine tasting and painting party when we came. Loved this place but out of our price range.

We absolutely love the Bridges, it was such a great choice for us. They not only are excellent with our fathers care but they also are very attentive and accommodating to our families needs. This community is perfect for him.

During our tour with Bridges the people were all extremely nice. The facility was very clean and had a modern look/feel to it. I just did not get a warm feeling when walking in, it was a little more clinical. Overall it seemed like a great place.

Our family was able to have an in person tour and the tour experience was fine but the facility itself did not seem as use friendly as another community we were looking at.