Benchmark Senior Living

Everyone is courteous & helpful. And the food isn't too bad as my late Aunt would say. I would recommend them to others who are searching for a place for their loved one.

Food's better than institutional food, the cleaning people, aids, nurses, and memory loss supervisor are gracious. My wife's first answer when asked to do something is NO, but she is thankful to them after. And they like her

Overall it has been a very good experience especially coming from 6 months of rehab facilities. The staff is great. There are all kinds of activities. The residents are amazingly outgoing and friendly which made the transition very easy. That is what I like most about the facility. A lot of places profess this but the truth is the relationships are between the resident and the staff. At Benchmark, the residents have wonderful friendships. There were a couple of hiccups such as her furniture not fitting in the room she was given forcing us to upgrade to a larger more expensive room at the last minute. There was a breakdown in communication and I recently found out that my sister was not scheduled for regular showers although that has since been corrected. My sister is a vegetarian and I never thought to mention it beforehand. She is the only one at the facility and since protein is served at each meal, her variety is limited. They do have a consistent menu apart from the daily specials from which she can order so she can always find something that she can eat. I have chosen not to dine with her because the portions are small and expensive for visitors. Overall, I would recommend Benchmark to anyone. However, as with all places, you need to keep your eyes open and make sure things are being done as expected as things can and do fall through the cracks. That said, they do everything they can to correct any problems. My sister is very happy there.

Very pleasant facility! [name removed] was very knowledgeable and helpful! There are so many enrichment activities available. The grounds are beautiful!

Benchmark at Orchard Valley was a truly special place for my mom, and I am deeply grateful for the care she received there. From the start, the strong sense of community and genuine compassion made a meaningful difference during her year in assisted living. As her health needs changed, she transitioned to Harbor for additional care and memory support, and that transition was handled with kindness, professionalism, and respect. The administration and medical care were excellent, and the support I received as her caregiver had a lasting impact on both my life and hers. The facility was always immaculate, my mom enjoyed the food, and the aids, nurses and executive director were incredibly supportive as her health declined. They also helped connect me with excellent alternative care when it was needed. Most importantly, they truly cared about my mom until the end of her life. I highly recommend Benchmark at Orchard Valley at Wilbraham for assisted living and memory care.

It's an overall 5. I could pick apart vs. the "higher end" place she was in before: not as many amenities and activities, but Mom doesn't need the extras she had been paying for. Every person at Benchmark Ridgefield is friendly and helpful to everyone, and so patient and sweet with the residents. I would 100% recommend Benchmark Ridgefield to other families. I feel like their staff went above and beyond to get to know my mom and tailor their care to her needs.

There are many activities. The facility is very clean. All the staff go out of their way. My dad really likes the food too.

For me the staff and nursing staff in the memory care unit is what made it such a positive experience. My mom had a couple incidents they were right on top of. They take good care of people in memory care. I wish my mother could have experienced the other section with the dining hall. The community of residents was very nice there.

Staff who know the residents and genuinely care. Good communication. Programs that engage the residents. Especially live music a few times a month. My husband sang every song. Staff has ability to calmly redirect residents. Beautiful clean facility, with courtyards for outside enjoyment. Several open comfortable living areas. Good food. Extra hydration offered at end of a group activity. Very clean facility.

Don't expect resolution to problems or questions quickly, have had to ask multiple times. This problem seems to lie with maintenance, appears understaffed. Overall we are very satisfied with Benchmark

Good experience, very professional and kind staff. Facilities were clean and neat, residents were also supportive of their living conditions

The tour was great. The facility manager was very knowledgeable about the facility activities and staff functions provided.

[name removed] was fabulous and very thorough. She answered all our questions and then showed us the facility we were interested in for my sister in law. We are waiting to see how she progresses after being in the hospital and if she does well, this facility is on the top of our list

We met many of the staff and were very impressed by their attitudes and dedication. A far improvement over where we are now. The proximity of it to our children. Is a major bonus, I asked them to hold the two units for us.

Both staff and residents are always cheerful. The staff is super caring. My friend had a fall and was hospitalized, while he was my staff contacts stayed in touch and were very caring to both of us.

Staff is friendly and knowledgeable, the facility is absolutely beautiful. Pricing above [removed] à la carte just doesn’t work for me.

Great care and nurses. Communication with me could be better though. Very nice modern apartment. She likes the food. I would recommend

Great experience, people were very friendly, and the residents truly loved the place. My mother left the tour feeling like this may be a place where she would like to live.

From start to finish, our tour guide was fabulous, professional, clean, and really had that human touch. Can't get much better.

Benchmark was gorgeous but expensive. And [name removed] told me the prices would be going up to pay for the new construction. So unfortunately, we will not be able to come here. Thank you so much for your kindness.