Valley Care Management

I have both parents there now together. The staff had been wonderful working with their progressive dementia. They inform me of any concerns or needs immediately. I've really appreciated all of the care and concern they have for both of my parents. They both seem content and well cared for when I visit. I live out of town but I have a family member who visits several times a week and has always reported back excellent care.

On a scale of 1-5, I'd give them a 10 on everything!!! I would definitely recommend them. I would like to be placed there (when necessary), if it wasn't so far from me. In March of last year, we were about to place Mom in another facility. A niece stopped us and we are so glad she did. We already had Mom's stuff at the facility. Canceled her room there, called Timberview that morning at 8 am and visited at 10 a.m. Asked if we should bring Mom and they said "Of course, this is going to be her home, she needs to be comfortable with it. Visited the facility, saw her room, asked if we could get a door stop for her door - we had one before we left. Also, my Mother's best friend of 50 years was at Timberview (TVC) and they requested to be roommates. It was also approved before we left on the initial visit. TVC was very accommodating on any request we had during and after our Mother's stay. They contacted us if they didn't feel something was right with Mom. They had many activities that Mom participated in. Our Mother blossomed during her time there, (date removed to date removed, day of her passing). During the last couple days of her life, TVC had kept us posted on her status and advised us when the time was near. My three sisters and I went there, took shifts staying with her. In the early morning, the head of the kitchen area made sure we were fed during our time there (no additional charge to us). TVC worked very close with us and they are private pay, but very reasonable in their rates. TVC was always spotless and never had that 'urine/bleach smell. All of the staff were so friendly. A year later and we are still in touch with some of the staff. Overall, they were FANTASTIC!

The staff were great. The meals were very good. Would recommend them.

From the first moment I walked in I was filled with the feeling, “this is the place for mom”. I have never met a more giving and caring group of people. Every employee introduced themselves during mom’s stay. People came to me whenever I arrived to update me. I am especially grateful to Kim, who was the only one in the hundreds of doctors, nurses and caregivers through hospital and rehab stays, to notice my mother was dying. I was stunned when she suggested hospice but I trusted and relied on everyone there. Even the hospice nurses didn’t see what was happening. When she passed I was so grateful to this group of caring people. It was a lot of work for three weeks but they did it gladly and professionally. If you are anywhere in the Tidewater area please visit Mayfair House. It will be worth the effort.

Dogwood Crossing was great, but my mom couldn't adjust. I am bringing her home with me today. Dogwood was a good choice. My brother and I were proud to be able to find such a nice place for mom. I would recommend this facility to others.

We really liked the place. The staff was wonderful! I would highly recommend them to others.

TVC (Timberview) was fantastic. The people there are so caring. We got to know them well (we were only there 90 days). They were very accommodating - Small example: we were there sitting and talking in the room that my mother was to move into. The door wouldn't stay open (needed a doorstop). Before we left, a doorstop was already in place. Another example: one of my mother's best friends had moved into TVC a month before. They wanted to be roommates and before we left on our initial visit, they were ready to move my mother's friend into the the room that they would be sharing! Those are just two examples. There are many more which I am glad to share. I cannot give enough high praises for TVC. If anything ever happens to me, TVC is where I want to be placed!!! High 5s on every category (never had an offensive (urine) odor. Oh and the night that my mother was passing, the food manager made us fried egg sandwiches for breakfast to keep us going. Such a wonderful facility and people!

The treatment from the beginning for my Mom was excellent. The administrator was excellent to making the admission easy for the transfer from the rehab center to Whispering Pines. This facility is very clean and they take pride in keeping it that way . Our family would always be thankful for the wonderful care my mother had until who departure to her heavenly home. The Family of [name removed]

**This review is from my loved ones experiences a few years ago*** I think that Mayfair House Senior Living is a great assisted living facility, especially for the money. I do think they could improve on the cleanliness. Maybe pick the trash up more often? Some rooms had a urine smell when you passed by them. For the meals, they could add more color to the dinner servings as well.

My mother was at Hawksbill for several years. The staff is top of the line when it comes to care. I was never disappointed when I went to visit. The activity program is amazing, from live entertainment, outings and lots of parties and crafts. If you choose Hawksbill for your loved one, you wont be sorry. Great Job Hawksbill Keeo it up!!

[name removed], the director, was very friendly and genuine. She was also very frank and honest about resident requirements. She worked extensively with me on getting my mom a place there, until my mom's health deteriorated past the legal minimums for an Assisted Living Community. The staff was all nice and friendly as well. The facility was older but clean. The food was not all that great, but they tried. Overall, it was a very positive experience.

My grandmother went to Hawksbill to recover from a hip replacement. Once her recovery was complete and it was time to go home, she did not want to leave her Hawksbill family. The activity program there is amazing!! If you are looking for a home away from home, check out Hawksbill for your loved one!!

I rated activities at a 3, but I may be catching them at a bad time. Resident outings and visitors coming in are still limited due to restrictions from the Pandemic. They are pretty comparable in price with others in the area.

My mother was at Journeys for quite some time. All the staff from housekeeping to kitchen workers treated her like family. The activity director was amazing with the elderly. She was loved and well cared for. Would not hesitate to recommend the facility to others. She enjoyed the food. It is a great place to be when you can no longer care for yourself.

Due to an accident I was unable to continue caring for my mom. My daughter reached out to Journeys Crossing and responded quickly and facilitated a quick move in. Since then, I have been very impressed with the care she has been given.

We really enjoyed our experience with Journeys Crossing. The staff members here were very accommodating and provided great care to my mother in law in this time of need. They were doing the best they could with the circumstances going on. I would recommend this community and already have to a family member that just moved in recently.

The first time I went in there it was clean. They do clean the residents' rooms and the staff are very friendly. They haven't been providing activities as far as I know during the Covid-19 community lock down. They have an eat-in room for all the residents. The food is also good and my husband says he likes it. We feel its a good value for the price.

I am definitely considering this facility for my mother. I liked that there is security to enter the building so not just anyone can wander inside, or outside. The staff seems to know all of the residents and have personal relationships with them. I watched a staff member taking multiple residents to their rooms from the dining area. She was fully engaged and you could see her care for the residents. The rooms are spacious having both bed and recliner. My impression was that this facility was more like a home residence than a traditional nursing home at better rates. I wouldn't hesitate to refer someone to this facility.

The administration and staff are congenial, supportive and truly care for my mother's needs. I was thrilled that they made her feel so welcomed, even as much to personally choose other residents with similar interests for dining. I find it clean and offer amenities such as washing clothes and free manicures :-)

[Removed] was very helpful and provided a lot of good information. I'm looking forward to taking my mom to see the facility.