Encore

I recently toured this care facility and was truly impressed. The building itself is beautiful, but what we loved the most was the people. From the moment we arrived, everyone was welcoming, friendly, and happy to answer questions without making anything feel rushed or scripted. You can tell there’s a lot here for residents to enjoy, and it felt like a place where people are genuinely cared for. I left with a very positive impression and would absolutely recommend taking a tour if you’re exploring options for yourself or a loved one.

I appreciated how welcoming and knowledgeable the staff was during my visit. The community felt like a place where residents are genuinely supported and valued.

I recently toured the memory care community at The Courtyard at Fitchburg and had a very positive experience. The environment felt calm, welcoming, and thoughtfully designed for individuals with memory loss. The team was patient, knowledgeable, and took time to explain their approach to care and daily life in the community. It was clear they prioritize dignity, safety, and meaningful engagement. I would recommend this community to anyone exploring memory care options.

I recently toured The Courtyard at Fitchburg while exploring assisted living options. The team was welcoming and knowledgeable, and the community felt warm, well organized, and thoughtfully designed. The staff took time to answer questions and explain care options without pressure. Overall, it was a positive tour experience, and I would recommend this community to others beginning their search.

Beautiful facility. Staff was very friendly and welcoming! Take some time to do a walk through and meet with the staff - you won’t be disappointed!

I recently toured this care facility and was truly impressed. The building itself is beautiful, but from the moment we arrived, everyone was welcoming, friendly, and happy to answer questions without making anything feel rushed or scripted. You can tell there’s a lot here for residents to enjoy, and it felt like a place where people are genuinely cared for. I left with a very positive impression and would absolutely recommend taking a tour if you’re exploring options for yourself or a loved one.

What we like the most about the Courtyard at Troy is that the staff are very kind and attentive to the residents and the community is always clean.

The food is excellent, the rooms are good size and furnished. Nurses are awesome and they have plenty of staff 24/7 to assist the residents. I do not have any complaints. The price depends on the room size, but is comparable and even a little cheaper to some of the places we looked at.

Overall, I am impressed with the environment and services provided, leading me to assign a top-tier rating for the support my friend [name removed] has received. It has been incredibly reassuring to observe how smoothly and comfortably she has integrated into her new living situation. The apartment itself is generally well-appointed and provides a pleasant living space. However, a recurring observation pertains to the notable absence of sufficient storage options. Enhancing this particular feature could significantly elevate the daily convenience and comfort for residents. Regarding the culinary offerings, while the meals are acceptable, I believe there's considerable scope for enhancement. A greater focus on variety, taste, healthier choices, and perhaps presentation could transform the dining experience from merely satisfactory to genuinely delightful. I must commend the staff without reservation. Every individual we have encountered has consistently demonstrated exceptional professionalism, genuine kindness, and an unwavering helpfulness. Their dedication and supportive approach have made an immense positive difference.

What we like the most about the community is that it is a self enclosed community, stand alone building bright wide hallways, places to gather, light in all rooms from the courtyard. And a closed hallway in a rectangle that surrounds the courtyard. Perfect for residents who want to walk/ wander without having to be continually redirected.

Location, quality staff, modern facilities, and good food. I would absolutely recommend this facility to anyone. The staff was especially helpful in the advice that they gave. I have volunteered at this facility for almost 3 years, and so I'm quite familiar with the staff

I would positively recommend it. Location, staff friendly and very helpful, nurses well trained

We love the placed. We're surrounded by trees we see all kind of animals , deer,cranes,and others. Here we have occasional entertainment. And many other activities. And the people here staff and those the are living here are all nice. What more could a person want.

We have had great success with Encore. The staff goes above & beyond. I would recommend encore to others. All the staff goes out of their way to be helpful

The staff is always very helpful with any questions that come up and work with you to prepare proactively for any potential next steps for future care needs.

This is a bright open facility and most of the residents are together for much of the day , rather than in their own rooms. We chose this facility because of the reasons above, and the lack of "spend down" for the MA application. They have a doctor at the facility two times a month, a full time nurse and 24/7 nursing coverage.

What we like the best is friendliness. They need to improve accessibility to the free shuttle bus. It is only available 3 days a week and some doctor appointments can't be made on those days. Also, they should collect recycling at the residents room. Now residents must take recycling to the kitchen. Difficult with a walker! Cleanliness needs to improve. Apparently they only have one cleaning person and she has been out for weeks.

Id say 5 for all except the value of the place. I don't understand how over [fee removed] a month isn't robbing these people blind. Yes I would recommend this community to other families. Even since my uncle has been there they have improved staff and activities.

My father resided at Encore Mahtomedi until he passed away. The staff treated him like family. They actually truly cared for him. My mother in law recently needed memory care and of course she is now at Encore Mahtomedi. She actually really likes being there even though she initially said she did not want to go. The director is amazing and very caring and knowledgeable. She actually cares about the people there. When my dad was still alive she went completely out of her way to spend time with him daily. How many directors do that? My dad was at 4 other facilities prior to encore and no a one cared properly for him. Then the angels of Encore came along. They all loved and treated him well. I honestly feel like Encore is the best facility around.

Lots of nice people and activities. It is definitely SR Living vs an 'old folks home'. Yes ,we would recommend this community to other families based on the experience so far.