Encore

I just want to start by saying, the few bad reviews, blow my mind. We moved my loved one a few months ago, we had the best experience. [name removed] and the Assistant, [name removed]. Were there every step of the way. Supportive, and answered every question my family had within seconds. Professional to add. There’s so much involvement in the community, as far as activities, which has helped my loved one get out and mingle. When we stop in and visit, almost daily, the office door is always open and available for anyone to go in and speak. Which leads, always an open door to lead. They must have recently got a new cook, my loved one has said the food has been great lately. I highly recommend you to step into the assisted living and get a feel. This place is heaven compared to other surrounding places. Thank you.

The staff at Encore is very kind. They seem to really care about the residents. Would recommend Encore to any family looking for a clean & comfortable place for their loved one Encore residents are happier & more engaged than other places we looked.

All I will say is that I would recommend Waterford Place

I'm pleased with my Mom's care. Every person I have had the pleasure of working with concerning my Mom have been supportive, loving and caring. Encore is a smaller facility. I chose this home rather than one of the larger ones because I value family. My Mom knows all the staff and residents. She is in great hands. Every time I visit, the residents are involved in a variety of activities. Often there is a visit by someone of interest. Example... a lovely man brought his Cello and played for the residents. My Mom played the cello in High School. She was all smiles!!! Mom was an avid gardener. Her home garden was actually part of a garden tour. I have taken her out to pick out plants. A couple of the other residents helped plant the flowers. Of course her dementia has become worse so the involvement has lessened. She's in a very caring home.

Facility is bright and cheery. Staff go above and beyond. My Mom receives attentive care and she loves living there. She says she feels very safe knowing that someone will help her immediately if necessary. Could not have found a better place locally for her care.

Very comfortable and they take great care of mom. I would recommend to others.

Our loved one did not participate much in the activities and we gave the value for cost a 4 only because I think most everything is overpriced, but it also was brand new. my Mom was there for 2 weeks and ended up have mini strokes and passed a way 2 weeks later. But for the 2 weeks she was there, she was the happiest we had seen her in quite a while. Over all we really liked the place and I recommend it to often to people who are on the fence of where to go and what to do. Mom really liked the staff there and was enjoying making new friends for the short time she was able to.

5+ for all. As my Mom got worse, one of the staff actually came in on her day off to check on my Mom. They were absolutely terrific, I would highly recommend Encore at Bolingbrook community.

We love that everything is included. Definitely feels safe and well-cared for. My mother-in-law can be very particular...but she's been happy there. Lots of activities to do if she chooses. She's in a studio, so we were a little worried it would be too small for her. But it works great for her, fits her needs well.

This has been a perfect fit for my mother. Everyone is so kind and caring. It is a perfect size and not too far of a walk to the dining area even from the furthest room. Always clean and fresh. Great communication

My Dad has been at Encore at Maplewood for 3 months. He just loves having his own apartment. It’s wonderful that he doesn’t have to worry about taking his medication, doing his laundry or cleaning his apartment! The staff at Encore takes care of these needs and so much more. He enjoys the delicious meals served in the homey dining room. He looks forward to the daily activities and friendships that he is continuing to make with the residents. I am so pleased with the better quality of life Encore has given my Dad. Visiting Dad is a treat since he is living in his forever home.

The staff works with the family if there are concerns or requests. They need more activities for "young" seniors. I would recommend Courtyard at Auburn Hills to others.

I was very impressed by their professionalism, caring and commitment to giving her the best care possible.

All are 5's. Courtyard is the best! Everyone who works here is caring and professional. I would absolutely recommend the Courtyard at McHenry community to other families based on the experience I have had so far.

Encore knows and understands dementia patients. And when you know things well and hold to high standards, it equals a wonderful place for human beings to be cared for. My father received excellent, truly kind care during his time here. The almost daily communication by text from nursing was priceless. He loved the food! I would definitely recommmend anyone’s loved ones to be a resident here.

Our Mom is doing very good @ Encore. Seems that since we put her in hospice and they took her off some of the medication she seems a little brighter. The facility and personal are very good. They really seem to care better for her. Because it is a smaller facility we feel that helps.

I had a wonderful experience with my dad living at Waterford. The staff working there were amazing. I never once worried about my dad. He was in good hands his entire stay. I am so happy we picked Waterford.

5 stars for all! Lovely facility! All the residents are very friendly! Activities are great! My father liked the 2 car garage!!!

My loved one is currently a resident at Encore at Bolingbrook and everything has been great for her! They are a far superior community compared to the facility that my loved one was in previously. They don't have the staffing problems like the previous facility did and they take EXCELLENT care of my loved one. I would recommend this facility to others.