Ciel Senior Living

Question one overall experience for my sisters and myself I would say a five they've been very helpful very attentive answer answering questions right away that we would have Question two cleanliness of the facility of five Question three friendliness the staff has been extremely friendly and very kind to my mother and extremely knowledgeable and friendly to my sisters and myself Question for quality of care on the behalf of Ciel I would give them a five we do experience some issue between doctors orders when Ciel is seeking information and change of medication for my mother. Question five administrative staff again a five they are easy to reach. Get back to you right away very kind and understanding with the family members and I often see them checking in with the residence. Question six food they have a chef on staff. I've had the pleasure of attending three family meals with my mother, and the food has always been good so again at five. Question seven activities they have a wide variety of activities. They also offer life loop so I would say a five. And then the last question that you have value of four money this is a hard question to answer because we went from paying $[removed] a month to $[removed] a month so it has been quite a hit on our budget, but I will say that we have great peace of mind having my mom at Ciel. It was the right move for my family, and we are now in the process of trying to set her up with the Medicare spend down so maybe this would be a four for us

5 for every one - it's truly exemplary My MIL is in the assisted living area. There are about 65 (?) units with varying levels of care ( she's a two) and you can add services as you need them. The staff is just lovely and very responsive to our needs. The facility is only about 5 years old and the bathrooms have zero clearance roll-in showers which is great! We have a medium 1 bedroom which is perfect for her as a single but the separate living/dining area would probably be okay for a couple. Kitchenette is a bit small but enough since she takes all her meals in the dining room. Lovely walkout to a small patio that will be perfect when the nice weather gets here.

Everyone is so wonderful. I have seen the nursing director and head of dementia so often helping with the residents. Really great care. The fact that they have PT on site is a huge bonus. Very good communication with the staff.

What we like the most about Bella Vista is that it is clean and the staff are very attentive. Yes, we would recommend this community to other families.

Very easy and kind to my brother. He didn’t live long enough to enjoy all the benefits of Bella Vista but we saw all the great activities and positive energy that was Bella Vista! Thank you to the staff that tried to help my brother [name removed].

Everybody's very friendly there and very caring towards the residences. The activity director and her assistants are amazing and the interaction among all who live there is great.

I have been very pleased with my choice of Ciel Senior Living of Collierville for my parents! The staff and Doctors and nurses have all been very informative and are always willing to assist my parents! They regularly check on my parents throughout the day and night and my parents can use there call buttons whenever they need anything! They provide laundry service once a week and they do not mix the laundry with other residents. Maid service is also provided once a week. They also change and wash their bedding weekly. They provide excellent care and have plenty of activities planned for each day. The food is excellent and the dining room is beautiful! They also have a beauty salon where my Mom and Dad are able to get haircuts. Everything you need is right there all you have to do is ask. They also have a private dining room that you can reserve if you want to have a family dinner. It is a wonderful place to be.

Greeted by front desk [name removed]welcoming. Tour by business office manger. Lots of questions answered.

We were very pleased to find Ciel for my brother in law. It is very warm and welcoming. It is cheerfully decorated and all of the fireplaces and areas throughout are decorated for each holiday. There are many opportunities to meet people and lots of activities. I wish my brother in law would take advantage of all that Ciel has to offer. He chooses to stay in his apartment. The entire staff is pleasant and warmly greets residents as well as visitors. [name removed] was amazing. She was honest and explained everything to us. We are very relieved and comfortable knowing he is well cared for. The hospice caregivers are also very supportive and friendly. They visit a few times weekly and spend time, not rushing out. Previous places were unhappy circumstances all the way around so we are grateful to have found Ciel. If I had to choose a downside, I would say he has only been there a few months and next month the prices increase by a lot. We expected an increase but were not expecting quite this much.

I moved my mother into Ciel at Plainfield this year and it had been excellent. The staff is amazing taking care of my mom. Everyone is so helpful and nice. The building is always clean and the residents seem to love it there. I was worried about leaving my mom in assisted living but every time I leave my mom after I visit, I feel good knowing she’s getting taken care of. I would recommend this place to anyone that’s looking to place their loved one into assisted living l.

It's a great place. They have worked with us so well even when we were under duress. My dad has passed buy my mom is still there. They help me deal with her issues and are supportive of me as well as her. Not everything is just perfect but is anything perfect? No. And when you throw a bunch of folks who have memory and mobility issues who have been displaced from their homes, there is bound to be a little friction.

The way the facility is set up is very nice and convenient, they had good references, and had a very good tour, apartments were clean and fairly new. Price was a little high, but my mother was very comfortable there.

Ciel's entire staff has provided the help, understanding & challenges on the transfer from Home Life to Helpful Life. They have explained their expectations and needs to ease our process. My Mother lived in her home for 70 years but realized that an Assisted Living lifestyle was the next step for her. The help with her medications, bathing, dressing, 3 meals a day and "on call" help, if she needs it, calms her. The many offerings for daily companions with exercise, games, puzzles and musical entertainment have really added to her outlook. We are fortunate to have found Ciel.

I would say that they are super caring, compassionate and really know how to take care of dementia patients! They refer to Ciel as their home and treat them like family. They decorate and have all kinds of fun activities for the patients to do. They are always kind to the visitors when we go visit our loved ones and keep us in touch with pictures birthdays, events, meals etc.!

Our family had to make a difficult decision quickly to place my husband in an assisted living facility. Having Alzheimer’s, he needed special care. We called Hearthstone and were immediately given excellent support and advice for how to navigate this process, even if we decided to bring him somewhere else. Once we toured the facility and met the staff, we knew this was the right place. They worked diligently to get him in fast. Not only is Hearthstone beautiful, clean and homey, the staff are amazing! We have been met with nothing but kindness and respect. My husband has been cared for as if he were family. We highly recommend Hearthstone!

My husband and I were going to move his aunt and uncle back to Illinois from Florida. My husband's uncle had already spoken to Ciel in Long Grove and wanted us to go tour the facility. We knew we wanted to move them to this facility the moment we walked in the front door, and our feelings were confirmed when we met with the Sales Counselor, the Executive Director, and eventually the Director of Resident Care. We had many, many roadblocks in trying to get our aunt and uncle here, and these women were with us every step of the way, going above and beyond. Unfortunately our aunt and uncle both passed away-one month apart-before we could bring them back home to Illinois. The respect and compassion with which we were treated during this time is unsurpassed. We were never treated as "clients", but always as "family". I cannot say enough good things about this facility, and I would definitely recommend Ciel of Long Grove to anyone who may be looking for an assisted living facility.

The people there from the top down are truly amazing. Mom has moved to memory care and boyfriend is in asstd living. They still hang out daily and everybody knows everybody. Anything we have ever asked has been taken care. It's an amazing group of truly caring people. We are doing this from the other side of the country but whenever we go out there they are like family.

We chose Ciel because it was the combination of a clean, good smelling facility and really friendly, helpful staff.

I would give 5's across the board, although my Mom is in independent living so hasn't been receiving care. We just started medication reminders and that has gone well so far. Staff seems really good about dealing with dementia; that is what decided for me. My only negative comment is that a few times her meals have taken about an hour to arrive from the kitchen. Dont know if that is by design, or because they are short staffed.

The concierge we're always extremely helpful when I needed directions anywhere. Always got any problem fixed in a timely manner. The food was always edible, but that would be a personal opinion. I have a one bedroom and it is adequate for my needs. The only thing lacking is a space for my desktop computer. I am now relegated to using a laptop.