Ciel Senior Living

We were very pleased to find Ciel for my brother in law. It is very warm and welcoming. It is cheerfully decorated and all of the fireplaces and areas throughout are decorated for each holiday. There are many opportunities to meet people and lots of activities. I wish my brother in law would take advantage of all that Ciel has to offer. He chooses to stay in his apartment. The entire staff is pleasant and warmly greets residents as well as visitors. [name removed] was amazing. She was honest and explained everything to us. We are very relieved and comfortable knowing he is well cared for. The hospice caregivers are also very supportive and friendly. They visit a few times weekly and spend time, not rushing out. Previous places were unhappy circumstances all the way around so we are grateful to have found Ciel. If I had to choose a downside, I would say he has only been there a few months and next month the prices increase by a lot. We expected an increase but were not expecting quite this much.

I moved my mother into Ciel at Plainfield this year and it had been excellent. The staff is amazing taking care of my mom. Everyone is so helpful and nice. The building is always clean and the residents seem to love it there. I was worried about leaving my mom in assisted living but every time I leave my mom after I visit, I feel good knowing she’s getting taken care of. I would recommend this place to anyone that’s looking to place their loved one into assisted living l.

It's a great place. They have worked with us so well even when we were under duress. My dad has passed buy my mom is still there. They help me deal with her issues and are supportive of me as well as her. Not everything is just perfect but is anything perfect? No. And when you throw a bunch of folks who have memory and mobility issues who have been displaced from their homes, there is bound to be a little friction.

The way the facility is set up is very nice and convenient, they had good references, and had a very good tour, apartments were clean and fairly new. Price was a little high, but my mother was very comfortable there.

Ciel's entire staff has provided the help, understanding & challenges on the transfer from Home Life to Helpful Life. They have explained their expectations and needs to ease our process. My Mother lived in her home for 70 years but realized that an Assisted Living lifestyle was the next step for her. The help with her medications, bathing, dressing, 3 meals a day and "on call" help, if she needs it, calms her. The many offerings for daily companions with exercise, games, puzzles and musical entertainment have really added to her outlook. We are fortunate to have found Ciel.

I would say that they are super caring, compassionate and really know how to take care of dementia patients! They refer to Ciel as their home and treat them like family. They decorate and have all kinds of fun activities for the patients to do. They are always kind to the visitors when we go visit our loved ones and keep us in touch with pictures birthdays, events, meals etc.!

My husband and I were going to move his aunt and uncle back to Illinois from Florida. My husband's uncle had already spoken to Ciel in Long Grove and wanted us to go tour the facility. We knew we wanted to move them to this facility the moment we walked in the front door, and our feelings were confirmed when we met with the Sales Counselor, the Executive Director, and eventually the Director of Resident Care. We had many, many roadblocks in trying to get our aunt and uncle here, and these women were with us every step of the way, going above and beyond. Unfortunately our aunt and uncle both passed away-one month apart-before we could bring them back home to Illinois. The respect and compassion with which we were treated during this time is unsurpassed. We were never treated as "clients", but always as "family". I cannot say enough good things about this facility, and I would definitely recommend Ciel of Long Grove to anyone who may be looking for an assisted living facility.

The people there from the top down are truly amazing. Mom has moved to memory care and boyfriend is in asstd living. They still hang out daily and everybody knows everybody. Anything we have ever asked has been taken care. It's an amazing group of truly caring people. We are doing this from the other side of the country but whenever we go out there they are like family.

We chose Ciel because it was the combination of a clean, good smelling facility and really friendly, helpful staff.

I would give 5's across the board, although my Mom is in independent living so hasn't been receiving care. We just started medication reminders and that has gone well so far. Staff seems really good about dealing with dementia; that is what decided for me. My only negative comment is that a few times her meals have taken about an hour to arrive from the kitchen. Dont know if that is by design, or because they are short staffed.

The concierge we're always extremely helpful when I needed directions anywhere. Always got any problem fixed in a timely manner. The food was always edible, but that would be a personal opinion. I have a one bedroom and it is adequate for my needs. The only thing lacking is a space for my desktop computer. I am now relegated to using a laptop.

5 on all categories. Everyone was very kind and it is a beautiful facility. The food is good. I recommend without reservation.

My loved one doesn't seem to have many activities in memory care. Very pleased with the choice and we would absolutely recommend Ciel Senior Living to other families based on the experience we have had so far

The resident feels like home. The staff is professional and provide service with care and love. He has extended the stay to long term

What we like the most about Bella Vista Senior Living is that it is a clean and updated - residents are welcoming and caring of about each other and based on the experience we have had so far, we would recommend this community to other families

I am beyond grateful for the exceptional care and support my mother has received at Ciel. From the moment she arrived, it was clear that this community is dedicated to creating a nurturing and vibrant environment for its residents. The staff at Ciel truly go above and beyond. They are not only skilled and professional but also genuinely compassionate. Each member of the team—from the caregivers to the administrative staff—approaches their role with kindness and dedication. It's evident that they truly care about the well-being and happiness of each resident. I would like to give a shout out to [name remove] , the executive director who always goes above and beyond with getting back to us on questions or things we need. I also want to recognise [name removed], care giver. She is always right there to provide care quickly and [name removed]is also always right there when we need her. I would recomend this community based on staff, value and community overall.

5,for all of them. It was a really nice place, good experience for all of us, and mom was there only 2 months. We would absolutely recommend this community to other families based on the experience we have had

The staff is so friendly and inviting every time I visit. The community is very clean and always smells good. I love all the amenities Ciel has for their residents, that you don't need to go any where else unless you want to. I have tried the food and it's amazing! The Nurses and Caregivers are amazing too and are very attentive to the residents and their needs.

Long Grove is a beautiful, clean community that has amazing, caring team members. If you are looking for senior living, this is the community for your loved one. The food is out of this world, the programming is excellent and the care team is thoughtful and loving to the residents.

We recently moved our loved one into Ciel's memory care facility. Was it an perfect experience, no it was not; however, the overall sense of urgency the management has, and care of the staff towards the residents is just simply outstanding. I would not hesitate for a second to recommend this community to any family in need of assistance.