Americare

customer service is beyond my expectations. Cleanliness of the community is great. Employees greet with a smile. Care of the residents is great. All residents looked well groomed and dressed well. Great envirnoment!

My dad started off at Centennial Point in March of 2022. The employees did everything possible to welcome dad and accommodate to some of his “set in my way” needs. After a few months, we moved him over to The Arbor Memory Care because of change in his health. Again, the employees jumped over hoops to make sure he was happy. I truly feel funny calling them employees., because they are more like extended family to us as well as dad. Now, dad is in the final stages of his life on hospice at The Arbor, and I want everyone to know that there can’t possible be a better place for his last days then being cared for by these wonderful people with such huge hearts. God Bless them.

I moved into Ashbrook because I fall a lot and wanted someone to watch over me. I moved into the most active, fun place it seems. Our day starts after breakfast with games or exercise and holes on to cards or bingo or Pokeno. We have a staff that is very dedicated to the health, welfare and entertainment of the residents. Our restaurant is not to be outdone for their good food and. Food choices. If you don’t live at Ashbrook, you’re probably wasting your money or wasting away, alone in your room.

Overall, I have been pleased with this facility and so has my loved one. The nursing staff, caregivers, and chefs are phenomenal. As far as cleanliness, they empty the waste baskets and wash the resident's clothing and bedding, but are unsure of how often they vacuum the resident's rooms. Common areas always appear to be clean and in order. Food is delicious (especially during the holidays); although the menu has somewhat changed possibly due to the majority of the residents' health conditions. They have had 2 awesome activity directors; unsure of activities now since both of them have moved on. There is a lot of staff turnover, however, the ones that have remained are priceless! I think the price is reasonable, especially when compared to other facilities in the area.

We chose Willow Springs because it is a smaller facility and they are very caring. Whenever I call I am always able to get through to someone and they have been great with communication. It is easy to get continuum of care, the doctors come there so we don't have to take her out and the medicines are ordered through the pharmacy. The only downside is that after 6, they do not have a nurse on staff. Overall I would recommend. [name removed]the nurse is absolutely fabulous, she is a go getter and so thorough. The manager [name removed] is wonderful as well.

This is a wonderful place. They have taken such good care of my mom. Highly recommend.

My daddy resided at Autumn Oaks on two different occasions. He was loved dearly and cared for in such a nice way. Even with the restrictions of COVID the staff made every effort to keep things flowing as normally as possible. I would highly recommend this community to anyone needing assisted living.

I would recommend you go visit and it's a good place for your loved one. The community and staff are inviting. They keep the residents busy, and sometimes my loved one leaves me to go do activities during our visit.

During this Covid season our visits with my Mom, mostly took place through a window in her bedroom or a window in the front lobby. My Mom suffered from dementia and any kind of change was difficult for her to handle. At times her confusion would increase and her thinking would become irrational, trusting no one. But there was someone that could calm her down and that was [name removed]. One day we remember well is when Mom pulled out all her belongings out of her closet and her chest of drawers too. Mentally, Mom was extremely confused. [name removed] was in the room and we called my Mom on the phone while we were at the bedroom window. [name removed] set up a chair in front of the window for my Mom, gave her a blanket and gently convinced her to sit down to talk to us. Through the window we witnessed this kind woman who patiently and tenderly cared for my Mom who was so confused and scared. She was giving my Mom the hands-on care we desperately wanted to give. While we were talking to my Mom, we observed [name removed] in the background. She took a large trash bag and went to work as fast as she could cleaning my Mom’s room. My wife had tears watching [name removed] go above and beyond her normal job to care for my Mom. After our conversation, [name removed] lovingly put my Mom back in bed and convinced her to rest. There was another time I was visiting through the window with Mom. She told me how much she loved [name removed] and how well she treated her. [name removed] opened her bedroom door almost on cue and came right to the window and hugged my Mom. I will always be appreciative of [name removed] and her intentional care of my Mom. A few days after my Mom died, we returned to clean out her room. Our car was loaded, and we were about to leave the parking lot when we observed [name removed] coming out to see us. She will never know how much that meant to us. We were able to tell her once again how much we appreciated her unconditional love she showed my Mom. We watched [name removed] walk back to the building wiping away tears. We realized then that not only did [name removed] bless my Mom but in some way my Mom was a blessing to her too. The last nine months is not the way we would have chosen to spend with my Mom. Although we were separated by our personal touch with her, God gave us [name removed] who loved on her like she would her own family member.

The community was very clean and the staff was very nice. I feel this was a good place for my loved one. I would recommend this community to others.

This is a great facility with staff who truly care about every single one of their residents! There is a lot of love here! My father has never been taken of better in his entire life!

Our parents have resided in a very nice apartment at Azelea Court Assisted Living for six months. They are very happy there which results in their five children's happiness as well. The facility is always clean as a result of constant cleaning. The care services are all very good including always being there for them to meet all their needs. The friendliness of the staff is excellent including smiles, laughter, hugs, and kind words. The food and snacks are very good and it is nice for them to have optional choices. There are a wide variety of excellent activities and van excursions organized by the Activities Director. Our parents really like these socialization events. A special thanks to all the staff members during the pandemic, you are our HEROES!!!

I feel comfortable with my parents at Teal Lakes. I feel they are safe and well cared for, especially now when I can not see them daily due to the quarantine . The staff has been great with communication and keeping families well informed Food is good. They have well balanced meals and they offer many menu choices. It's a wonderful place.

My mother is at Labonne and she is doing so well. Staff is kind and caring. We always get a call from the nurse with any med changes or any new concerns. My family feels like my mom is in a safe place.

The Arbors at Southpoint have been caring for my loving spouse for 5 years. After researching, touring, & interviewing 4 facilities; this was my choice. After 5 years I’m still 100% confident & satified. The leadership & staff are second to none.

Very nice people there! The director has been there 3 years now. Smaller environment where all the staff really know all the residents. Older decor but very clean and well taken care of. Beautiful indoor/outdoor patio area to watch outside.

After a few re-scheduling on my part, I visited today, the 23rd, for a second visit. [Name removed] and [Name removed] answered my many questions in a friendly and knowledgeable manner. It is at the top of my list for a future move-in when the need arises.

My mom passed away after being at Alexandria Place for a year. We truly believe we would not have had the last year with her if it had not been for the wonderful, caring staff there. Mom really needed somewhere between assisted living and nursing home care. Until we visited Alexandria Place, we did not think such a place existed. It seemed to be one or the other and neither option would provide her with the quality of life we felt we should have. Of course, I made it very clear in my first letter how indebted we were to the staff at Alexandria Place; and over the course of the year Mom was there, those feelings did not change. In fact, our appreciation for the care she received grew. When I first wrote to you several months after Mom moved in, I had not met and gotten to know the administrator. I believe she was on leave when Mom came. She has been a joy to deal with. Anytime I have needed to talk with her, even after her regular workday was done, she responded immediately and helped with anything she could. The emergency room Doctor said it was not unusual for the family to arrive and then be told their loved one had passed away. She was compassionate enough to make what I am certain was a very difficult call to me so I did not walk into that ER without knowing what I faced. She offered to help me in any way she could and I gladly took her up on her offer. If not for her, we would have had to deal with so many things when we were emotionally raw and dealing with our loss. Thanks to her, we were able to come to Mom's room a couple of times and turn it all over to [name removed]. She asked me what we needed and wanted and then she simply took care of it. Everyone facing this situation should have someone like HER, but unfortunately, as we have learned from friends in similar situations, not everyone is as lucky as we were. You are very fortunate to have her but I'm sure you know that or she wouldn't be there! Thank you for all you do to help families with the care of their loved ones.

Careful and professional care, I know that my Aunt is in safe hands with Ashbrook! The lady in charge has been incredibly helpful getting her settled in and really making it feel like home for her. It's great to see someone you love finally happy. They provide good entertaining senior care and the price is acceptable. Food is amazing! I highly recommend.

My mother came to live at Alexandria Place because at the time she was not doing well. She had fallen earlier in the year and broken her hip. While the surgery itself was successful, her move from independent to assisted living did not go well. We moved her into an "award-winning" facility in Jackson thinking we were doing our best to see she was safe and well taken care of. It was a disaster. Even with daily visits and my husband and I doing most of the "assisting," Mom's health declined rapidly. I finally just called an ambulance and had her taken to the hospital. There the nurse told me if they had allowed a patient to get in that condition, they would have been fired. Imagine my guilt. I had trusted these people and believed them when they said they were doing everything possible to care for Mom but given her age these things just happen. You can imagine how skeptical I was when we began to make plans for Mom's care after discharge from [removed]. When we went across the street to visit Alexandria Place it seemed to be exactly what Mom needed. Small enough for one-on-one attention, clean, quiet, and in a nice safe area. Everyone we met with seemed very caring and professional. Residents appeared satisfied and cared for. However, given our terrible experience previously, this was not enough to make it an easy decision. What tipped the scales and made the difference was the Director of Nursing. When she spoke of "her ladies' and her love for them and desire to take of them, there was such genuine emotion behind her words and in her eyes. When she showed us around, it was obvious the feeling was mutual. We saw their faces light up when they saw her. It may sound overly dramatic but I felt an instant connection. We could trust this woman to take care of Mom. For the first time in months, I slept through the night knowing Mom was going to be in good hands. Mom loved Alexandria Place and told me every day how good everyone is to her and how happy she was to be here. Her health improved 100% and the past bad experience faded. While I feel the Director of Nursing was the reason Mom came, I now see all the staff have the same caring loving attitude. You never get the impression people are just putting in the time and picking up a paycheck. While I know no place is perfect, Alexandria Place comes pretty close. Since most of our friends are facing these same issues with aging family members, we do not hesitate to recommend Alexandria Place.