Spring Arbor Management, LLC

Spring Arbor is a great place to be. Staff is always friendly. It’s a very welcoming place for all who entered. Food is great and housekeeping is impeccable. Anyone would be blessed to be a resident at spring arbor.

My mother has been in three different assisted living arrangements and Spring Arbor is by far the best place she has ever been. The manager is [name removed]. She and her whole staff are the best. They were especially heroic all through the Covid pandemic. Food is very good also. Let them know and you can dine with your loved one. Highly recommend Spring Arbor!

We toured with The Piper and the tour itself was great. We were looking at another facility and just felt that the value for the money was much better.

We chose Spring Arbor of Frederick because the location was very convenient to my aunts friends and social group and also the fact that the facility is all on one floor. She has some dementia and the building is easy to navigate. The staff have been very responsive and easy to work with. I would recommend this community to others looking.

The community feels like family now. The staff are good at keeping the family in the loop on our loved one's care. The staff are flexible in meeting with the family and our requests. They have gone out of their way to accommodate and make my loved one feel safe and comfortable. This has given me peace knowing my loved one is well cared for. There are three meals a day served to the residents, and there are opportunities to have seconds. The dining staff will go out of their way to make sure my loved one has something they like to eat.

My loved one loves the community. The interaction with the staff is wonderful. We picked this community because, it was moms favorite. it was a newer facility, which is three years old, and another family member lives there. They are very responsive to families and residents.

The main reason we chose The Piper was because it's 10 minutes from my home. They do have housekeeping and It is very clean and well maintained. Lots of activities but unfortunately my mother is not being very social but they keep trying to get her to participate. The first month is definitely an adjustment period for all, we've had some issues but all have been resolved and yes I would definitely recommend The Piper for assisted living.

I lived at Spring Arbor of Apex for a year. I moved because my health improved enough for me to be able to live in an independent living facility. Had that not happened I would still be living there. The staff was great and overall very efficient, the facility was clean and my room was nice. There were lots of activities which I enjoyed with the friends I made while living at Spring Arbor. The food / dining experience could have been better but they were improving that at the time I moved. I lived in the assisted living part of the facility but we often joined residents from memory care for activities and I had the chance many times to watch staff interact with memory care residents. They were attentive, compassionate and loving and I could tell the employees truly cared for each and every resident. I recommend you consider Spring Arbor of Apex if you, or your loved one, needs assisted living or memory care.

I toured this facility and it was wonderful! Very clean, staff was friendly, seemed like quality care was provided. The food was just ok.

This was a good community and we liked the layout. There was no availability for my loved one at the time.

I had an amazing experience touring this community. Great staff and knowledgeable about all questions I ask.

My loved one loves the food. They have a family room, where residents can watch TV. It was a slow procees, with getting my loved one moved in. It's a great place, and my loved one is doing much better than at previous facility. I picked because of the price, which was a big concern,, and it was a place where my loved one would be comfortable. It is the perfect place for your loved one. [name removed] from APFM was very helfpul.

I'm happy with the communication Waterstone gives me. If I haven't been to visit, I receive updates on how my loved one is doing. I feel like she is receiving quality care. It's an attractive community and is always clean and neat when I come to visit.

My loved one is happy here and my loved one is more calm and comfortable by being in the community. The staff communication is great with the family. I love the staff as they really seem to care and they make the care of the residents individualized for them. The community could improve the food by offering more variety and improving the taste for the residents. Also, it would be nice to make sure they are keeping track of the resident's preference when it comes to their meals.

We were very happy with the facility. It's attractive and very clean. The meals are ok, but some of the things that they serve are hard for people to chew, being elderly and not having good teeth. I think more options would be great. Everything I tasted was fine. I did hear complaints across the board about the sandwiches. No one ever ate them. The caregivers are well trained and good people. In my opinion, you will feel most successful here if you're involved. The staffing runs on 3 shifts and communication gets lost. They try, but staff is not always on the same page from shift to shift. Also, it was hard to get results and updates from the physicians assistants with check ups and visits with the residents. Across the board, communication was a big issue and I had to stay proactive and persistent to stay informed. However, they did treat us extremely well and they were very kind. We were there every single day and I will say overall, they did a very good job. Communication just needs major improvement. Cleaning of the rooms was adequate, not as good as I would do myself, but it was done good kept clean. Again, I would recommend them to friends and family, but would also encourage you to stay involved and proactive about knowing details about care.

My loved one feels like she's at home, and she has met some great people there. The staff are very friendly and helpful, and the care has been very good.

Our family had an in person tour and it was a very nice experience, very nice community it was a solid 2nd choice but the location was just to far away.

Dietary makes everything from scratch for this dish and it's wonderful! One of my favorite meals. Banana pudding is always a favorite along with home made chicken and pastry. Dietary cares that everyone is happy with their meals and ask what our favorites are.

The southern food is the best! If the kitchen is not serving something that I like, they are accommodating and find me something that I want! However, I usually like what's on the menu. Breakfast is my favorite!