Spring Arbor Management, LLC

The staff, especially upper management is super helpful! I would definitely recommend them to others who are searching for a place for their loved one.

Overall a 5 because - She has her own room but shares a bathroom with a connected room, and she gets shared space rates (vs single room rates). Also, the staff is very friendly and patient. The family space is very large, attractive and well-decorated, with nice furniture.

The place is very nice and staff is also. Yes we would recommend The Piper community to other families based on the experience and we have already.

I moved my 98-year-old mother into Spring Arbor a month ago, and the entire experience has exceeded my expectations. The Sales & Marketing Director made the move in process smooth, organized, and exactly as promised, even scheduling a follow-up meeting two weeks later to ensure things were going well. The Executive Director sets a high standard for the whole community. She is professional, approachable, and truly hands on, often working alongside her staff to ensure residents receive excellent care. Her leadership is felt throughout the building. The Director of Nursing shows the same dedication and warmth. It is clear she cares deeply for the residents, and my mother’s daily care has been outstanding. The Food Service Director has gone above and beyond to honor my mom’s specific dietary needs, which has given me real peace of mind. The receptionists are consistently welcoming, professional, and helpful, whether in person or on the phone. The Maintenance Director is responsive, sup

This facility has been a blessing for my older brother with intellectual disabilities. He is very social, and now he always has people to talk to. When he lived with me and my husband, his "light" was snuffed because he needs people. I thought I was doing the right thing keeping him home but he is SO much happier now. Staff are fantastic with him, when he's happy and also when he needs "an attitude adjustment!" Highly recommend Spring Arbor of Wilson. Glad we made it happen financially because now I'm a better sister, wife, mother, and Grammy!

I would do 5 for all but #4 and #7. For those 4. It is a very nice facility, especially good for men since there are a number of them. Staff has been great. Always friendly and helpful. There have been a couple of minor issues with one medicine. Activities are OK and they do have a monthly residents meeting to bring up concerns and ideas. Pricing is fair and aligned to others in the area.

From my own experience and the places I looked at prior to committing to Spring Arbor of Greenville I will give SA a 5. I would have picked a different one for myself but I looked for my sister in law and what/where was her best fit. It was easy to start their care, I give that a 5. It seems to be a very friendly facility. They have had several turnovers with staff and that seemed hard for my sister in law to handle. I know and understand [name removed] leaving as she was ready and earned her retirement. Staffing other positions and keeping the same staff seem to be hard. My sister in law has dementia/Alzheimer's so I don't know how accurate her complaints are. She doesn't think she has enough vegetables but when I ask her what she had it always includes vegetables. They have activities everyday Monday-Friday and often on Saturday. This is very necessary because I've learned how much my sister loves this.

The friendliness of the staff med techs, aides, kitchen staff, and all other personnel.

I really liked the activities director, the activities, the physical therapy and staff. It is also a smaller facility so the client to staff ratio is good.

What we like the most about the community is the staff and residents, they are joyful. Great variety of activities! Yes, we would absolutely recommend Spring Arbor of Winchester t other families based on the experience so far.

I really haven't been to many retirement homes to compare but I thought it was bright and fresh, the art is beautiful. The people seemed peaceful and not agitated. Everyone who I came into contact with there ( staff) were all very nice.

My husband has passed but the Piper was a wonderful place to be for his final care the staff was amazing and they were so supportive and helpful. I was very grateful for all the people there from maintenance to the nurses and all staff. I would highly recommend them to anyone that is looking for a place for their loved ones.

These last few months have been full of ups and downs for my dad [name removed]. It gives me great pleasure to say that your patience and care my dad has been exceptional. You have had the perfect blend of showing someone dignity and grace while still complying with the rules and statutes of your industry. The last stages of someone’s life are sometimes hard but the work that you do is extremely important and I need to compliment you on you the way you do it. I’m sure it’s difficult to everyone’s needs especially when they are losing their independence slowly. However my dad never had an unkind word to say about any you or your staff. He may have been “grumpy” about his declining body but you all handled it with grace and dignity. It is my intention to be a an advocate for assisted living but especially Spring Arbor. I have everything exceptionally by positive to say and no complaints.

Facility is warm and welcoming. Staff is professional and knowledgeable.

Admin staff is always eager to help and answer questions for me. Most of the staff are always smiling when they enter my Mom's room. They are willing to do little extra things that might come up unexpectedly for my Mom.

All of the staff at Spring Arbor treat the residents as family. I would definitely recommend Spring Arbor to others and have already done so

I have had 3 family members at Spring Arbor of Steele Creek. The staff here now is wonderful. They keep me informed and are so helpful to me and to my family members living here. The facility has just been painted and looks very nice. I very much appreciate all that they do for my family.

From the first day they showed an attention to detail and a kind and caring attitude. My mom loves the staff and the other residence. She especially enjoys the church service and Hymn singing every week that Is offered. We are very happy with our decision to go to Spring Arbor of Apex

For years, I stressed about finding a suitable assisted living care facility that would treat my mother with the care and respect she needs and deserves after 86 years. [name removed] in admissions was professional but also caring and transparent. She made me feel that I was making the right decision for my aging mother. The staff at Spring Arbor of Steele Creek are friendly, caring and respectful. They even spend time with her and paint her fingernails! My mother enjoys living there and has been establishing friendships with everyone. I'm so happy for everyone at Spring Arbor and I feel confident knowing that my mother is well taken care of. Ignore any review prior to [date removed] as the place is under new ownership and management. I wouldn't put my mother anywhere else as I have total confidence in Spring Arbor!

Staff which included nurses, kitchen help & especially the activities director, [name removed], genuinely cared for my mom & the other residents. Many times the office staff would step up if need be as well, often going above their job requirements to help the residents. Obviously over time there were my favorites who quickly became like family to mom & myself. The food was plentiful but typically rather bland as one might expect with many on restricted diets. But the residents always had multiple options which were selected the prior day. If they didn't like the choices they could opt for a grill cheese sandwich or something of that sort. Residents typically ate at assigned seats which helped foster friendships. Having an in house beauty salon was nice too since mom got weaker in those last few months of her life & it became challenging to get her out. The facility was always very clean & only a few times really smelled bad. At those times it was clear the staff were doing all in their power to assist the resident, get them & the area cleaned up & refreshed. When mom broke a slat on her window blind the maintenance guy came quickly upon my request & replaced her blind. I honestly couldn't have been happier with Spring Arbor.