Atria

My Mom was here for one month - [date removed]. I couldn't move her out soon enough. I was hoping for a place where she would be safe and well looked after. This was not it. Her call bell NEVER worked, aides didn't show up, aides left her alone, and more. Staff who told me how amazing place was were not available post the check being cashed. I was told by her and other management "not my job". The best was when I was following up on billing issues, safety issues, concerns, etc. the response was SIGH! Highly unprofessional. My Mom has moved to a new place where she is safe, well looked after and thriving. Staff at new place genuinely care about the folks that live there. If you want to sleep at night, do not let your loved one sleep here.

Dining room is open from 7:30 to 7:00 but it seems chef has never opened a cookbook and doesn't care. My 1-br costs <fee removed>. $150 worth of gift cards disappeared from my room. There are no black residents so they just hired a second director of sales who is black in hopes of solving that problem. I estimate there are only About 50 residents and half are in Memory Care. 4 floors, 27 rooms per floor. Food was just as bad as [community removed] where staff was friendly but laundry was stolen. Management didn't care. Older, uglier building, smaller rooms, some without overhead lighting fixtures, one resident didn't even have a fridge in her studio. I'm 81 and the thought of moving again is out of the question. Never thought I'd die hating where I live. They all just want your money.

What they could improve on our would be - Getting rid of rude employees and evicting residents that cause a health hazard

It was not positive. My husband hated it and we both wanted to move back home. The woman in charge, [name removed], is a very negative influence at Atria. We won't do that again. Most staff seemed frightened they could be fired. Many rules had to be followed and staff seemed afraid to interact with residents. [name removed] was very unprofessional.

It was a horrible experience. They do not know how to take care of patients with dementia and the nursing staff at the facility is inadequate. We moved my mom after two months. Also the administration was unhelpful and rude throughout the entire process. They seemed more focused on payment than assurance of resident care and safety. Poorly run and I would never recommend the facility to anyone.

We moved my father into Atria in Sep 2023, after recovering from a bad fall, physically diminished but still mentally sharp. I gave them all legal documents (POA, HIPAA) and they committed to an open line of communication with me. They consistently reported (when I would ask) that he was doing OK (except for one cigarette incident that did not repeat), with nothing notable to discuss. In May 2024 they called me to tell me that they were evicting him due to inappropriate behavior with a staff member. I asked whether it could be a sign of mental deterioration and if we should follow-up, but they said the eviction was non-negotiable. Further, they told me a similar incident had happened in Feb 2024. They never reported that to me! This resulted in losing 3 months before we could conduct neurological/other testing to help him and left him depressed at accusations very much out of his character. Atria failed in communication responsibilities to the detriment of my father's well-being.

They asked for and were given a $[removed]. Deposit. After reviewing his case file, they said they would not take him. Over the next month, It took repeated calls and finally a call from my attorney to recover the deposit.

My mother was treated very cruelly and was afraid to tell me until she was completely out of there. My mom has health challenges but was cleared to go to Atria by their assessor. Once she was there, the staff felt that her difficulties were more than what they were equipped to handle. They treated her harshly until she left. She left early and they stated that they would refund us the days that she prepaid but didn’t use. They finally refunded us but only after I sent letters to the officers in the organization. I never want to use them again!

My mother has been at the Atria in Glen Cove for two and a half years and after a strong start, things fell apart. To fill empty apartments, they let in people who needed more care than they could offer (even someone who was incontinent and someone who tried to escape). Now at least 1/4 of the residents require 24-hour aides and there are long waits for elevators because of the additional people coming into the building. There are several residents with dementia and no services to support them. This is not the place we selected and we feel like we were duped. What started off as a vibrant living environment quickly turned into a nursing home with oxygen tanks and walkers. The management ignored several complaints and has created animosity and has made us all angry and frustrated and looking to move.

Would not recommend this facility. It's an old Mill building with hardly and parking. You have to park across the street which is a very dangerous street to cross. The place itself is not clean and has a very bad smell throughout. We do not recommend Atria.

I enjoyed most of the rank and file staff. The head of the facility was extremely cold at the end. My sister and I were beyond distraught Didn't really have a lot of reco for activities They would not even give my mom ensure

The experience could not have been worse! I had a signed contract and paid a deposit. Additionally I had an email stating my mother would not be reassessed for 6 months. Yet they refused to take her from the hospital. Clearly a bait and switch.

[name removed] made a $[removed] deposit and signed a contract. Two weeks after her scheduled move in date, she decided she wasn't going to move. Atria determined that date as our required 30 day notice and kept the $[removed] and charged an additional $[removed]. [name removed] never spent a night, ate a meal or participated in any activities. Appeals for partial refunds were rejected. Late payment notices piled up and we paid the $[removed]. Overall a nightmare of irrationality and impersonal consideration. An expensive lesson. In my opinion, a facility to be avoided

Some staff EXCELLENT, some NASTY! Truthfully when you are in your 70’s do you need to deal with NASTY ?? I think NOT! There are many ways to deal with people o matter what their attitude, I you’re not happy with your job, LEAVE!

Their staff is very argumentative, unhelpful, rude and will sue you if you have any issue. Would not recommend sending my dog to this facility let alone a family member.

If you are looking into Atria Park - contact me. My husband was adjusting when director called saying he hit someone and I had to get him. They said they had it on video and gave me 2 days to remove everything from room or I'd be charged!!! My sons after asking for 2 weeks got a copy of video, my husband did nothing wrong another man started it!!!!! He was a retired deputy so my husband had to leave!! I'd never recommend that place!!!

I had very high hopes for this community as I had read many good reviews. Was looking for a place for mom in the memory care so I decided to tour. Biggest mistake, walking in the community the residents were sleeping no activity engagement. Residents walking around looked lost no care provider seemed to be around to help. I was looking for a community with memory care assisted living not a SNF or psych ward that’s what it looked like. Very disappointed as I had high hopes not only because it had great reviews but because I had a very close family friend stay in this community and they had an extraordinary stay.

The salesman was wonderful but apparently is no longer working there. Many of the promises he made have not been fulfilled. The dining room wait staff changes every few days. The "chef" left soon after move in. There is now a "cook" in the kitchen. Meals are late, cold and barely edible. Rice or peas served at nearly every meal. I do not know what we are going to do.

I would absolutely not recommend Atria- unless it was for someone who needed zero care, and just wanted a nice place to live with other seniors. Facilities are nice, care is extremely inconsistent- staff stretched thin. Care is inconsistent- do not consistently follow care plan, do not contact family when issues arise ( not eating, refusing showers, not getting out of bed)director of nursing unresponsive. Food is very repetitive, but overall good quality. Activities are okay, could use more variety, and more active recruiting of residents. The care staff are good people, but they seem just stretched way too thin- too many residents per care staff member- crazy for the amount we pay

I thought Atria was a nice place. While it was a nice place I think the way they take your money isn't right. Signed rental agreement on [name removed] because we would miss the special. Never spent a night there. Due to difficult conditions with health we never ever really moved in. Gave them a letter [date removed] cancelling the contract. In total the took $[removed] of our money with no deposit return. I will never recommend your company or Atria to anyone. $[removed] from seniors with health issues, and on fixed income.