Atria

It started out very good for my parents. They have excellent entertainment, food and social activities. food have wonderful activities they enjoyed. But my mom wanted to go home and my Dad supported her so eventually they tried to leave unsupervised, found in the parking lot and we had to provide 24 hour care until we could find another place. They called my Mom someone with high functioning dementia and their facility was not a good fit, even their memory care unit. They have more a social program. It was a very stressful time for all. We did find a Memory care home in Loomis that is meeting their needs.

Friendly, supportive staff and safe facility where sense of community is built. If you want to become involved, you easily can and be comfortable. If you need to become reliant on the food service program and you are used to your home cooked meals, you will be severely underwhelmed. Your costs will exceed the overall housing charges because you will go food shopping each week.

I don't have a lot of great things to say, sadly. We were promised so many things that never came to fruition and we paid our deposit, the fees, everything to be told my mom would have to stay in a temporary room (guest room) for a few days - it turned out to be two weeks. Then she got sick and had to be taken by ambulance - she never returned and nobody ever reached out to see how she was - they just called about money. I'm so disappointed in [name removed] - she lied to us more than once and never made anything right. The manager was above my mom and had her grandkids with her most days running back and forth across the floor...it was just terrible from the day we arrived

I think Agemark is greedy, and pays as close to minimum wage as possible to their staff which is why they can't keep anyone very long. The rent is exorbitant, the decor is beautiful, the staff is great, the chef is a hoax.

The sales directors, [name removed] and [name removed] . Very helpful. The major negative was the care of [name removed] and medical communication. Also, they don't have a notary

First I will say the respite care was good because we were in a desperate situation. We felt lucky to get dad into a care facility but we soon after realized he probably needed more care than they offered. They have a nurse who does intake but doesn’t really provide true nursing care. I felt they were always understaffed in the memory care unit but to be fair we mostly visited on weekends. [name removed] and her partner was wonderful to us and provided updates when we asked for them. She was so kind. As for the actual dementia care, I don’t that Atria is best suited for a true dementia patient. The patient has to be relatively healthy. They couldn't administer drugs and require the patient be able to access, dose and feed themself the med. My dad couldn’t navigate the code to open the required medication lock box if his life depended on it. Also room 401, often used for respite, and that entire side of the building got so hot. The AC never worked on that side. As mentioned earlier we were assuming that Dad would need a higher level of care at some point and we were told when we were going over the lease agreement they would let us know if that became an issue. They can terminate the lease with a 30 day notice. We trusted that was truthful but honestly they aren’t going to let a paying resident go if they can get away with it. We were informed by the visiting nurses and aides that Dad eventually needed more care and Atria said they disagreed. So here’s the issue, if the resident wants to terminate the lease they need 60 days notice. We moved Dad very quickly after a fall where they sent him to the ED and we realized they were never going to admit he needed more and they were just holding on to the paycheck. So even though we moved out 2 or 3 days into the first 60 days, we still paid full price for 2 months and lost the discounted rate because we were terminating the lease. I have no doubt they double-dipped on Dad’s room and got money from us and a new resident. I think specifically for the dementia care it's important for families to know exactly what to expect so maybe the title should be to have realistic expectations. It is a lot of money to not get the care your loved one deserves. We were in emergency mode searching for respite because mum was failing trying to care for him. You can add my name that's fine. They knew I wasn't happy so it won't be a surprise.

I think Atria has potential to be a great facility. There are many long term staffers which speaks highly of the service.

In order to have excellent care the patrons have to hire an aide out of pocket. We would not really recommend this community to other families based on the experience so far.

Facility is welcoming and reception staff is warm and inviting. Food is good and they accommodate restrictive diets quite well. Very responsive and went 'above and beyond' during sale. There has been a lot of turnover in leadership recently and it's very difficult to know who does what or who is ultimately accountable.

Their personal care is like independent loving. Their memory care is like mild personal care. The place looks nice, but the care is minimal. Like everywhere else, it is woefully understaffed

I wish the caretakers would spend more time with the dementia patients rather than hanging out with each other in the office . Their processes actually hindered my parents ability to have their pain controlled in hospice. My parent also fell in the middle of the night and the the night staff refused to help her get up. It was awful; they refused to call the fire department because they didn't want to upset them.

They truly are the nicest group, is the place 100% perfect, no, but my mom is well liked there & has been doing well. Only complaint is sometimes she feels she waits too long for assistance. Weekends maybe short staffed

The food is my biggest concern here. I have a special diet to follow. My husband doesn’t, he can eat anything. The exercise room you must get a key from someone. Which I will find out where to get the key. My husband would like to exercise also. A lot of their residents don’t require this type of exercise. The hairdresser you must make an appointment it’s expensive. I wanted to try another place but my husband wanted to come Atria.

So my dad describes the food for the most part as institution food. What irritates him, is if he gets to the dining area may be a little later some of the specials are gone. He firmly believes there should be enough for everyone who wants that particular choice. But on the hole, he says it's good. Something that has happened multiple times and is unacceptable. I have expressed to the director as well as my father and that is, that a staff will knock on the door walk right in and proceed to have a conversation with my dad while he's on the toilet. My dad has all his faculties still continues to write articles for the tribune And this is completely unacceptable.

The nurse may only be available part time. There are many varied activities for residents to participate in. The resident care/attention could use some improvement.

The physical environment is well maintained and there is a good variety of apartments layouts. The group activities are highly engaging.

The facility/grounds are beautiful and well kept. The employees are very friendly, patient and caring I think they could do more to help integrate new residents into the community. I would have a designated table in the dining room for new people where they could be greeted and meet the other residents and have an opportunity to make a friend. I would also have staff try to make introductions of the new residents regularly to aid in hopefully helping make a friend. The long time residents are "click-ish" and it is pretty hard to break into any of the card playing groups specifically or really connect with another resident and actually make a friend. I also feel that the outings have been reduced and that is affecting the residents who cannot drive. (I believe they only have one bus driver at this time). The food has been sporadic. Sometimes pretty good but they had no hot food for at least a week due to a kitchen issue. I know that Atria is a chain and has other facilities in the area so it seems odd that they had no access to hot food and they only have access to one bus driver for Atria Willow Glen

The staff are compassionate professionals while the facility is falling apart, roof leaks, floors flooded, smell of rotting construction materials.

Atria does not have an enhanced medical license so if someone's loved one is a fall risk, atria is not the right facility. But the aides who work there and the dining staff were all amazing.

Now that the new Executive Director is here, everything is better and continues to improve! She is wonderful. She listens to us, the residents, and truly cares about us and tries to meet our needs and desires. She always makes herself available to us for meeting, hearing our concerns, etc., and she is sweet as can be! The Dining Room Manager and Head of Maintenance are also particularly helpful and extremely nice!