Atria

I have been pleased with the Memory Care caregivers so far. I go to see my husband every day so feel I have a good perspective. They are very good to my husband and me. My issues are more with the facility itself. The maintenance people can't seem to get to repairs in a timely manner . We've had a constant problem with the temperature in my husband's room- it's either too hot or freezing cold in the early mornings. This is true for other parts of the bldg too. It takes a while to get things like showers repaired. I realize the bldg is over 20 yrs old so there will be some issues. The quality of the food seems to have changed over time too. My husband is happy there and it's close to my home so right now we are content with his care there. I'm sure everyplace has their issues. It's also affordable and its proximity to my home allows me to go daily which is important. Another thing- some modernization needs to take place. The emergency call buttons are on the wall near the bedroom doors and not next to the beds as in his previous place. Hallway light that dim at night would be helpful as when care staff comes in the room the bright lights can startle the residents.

The food over the time my parents have been there has significantly decreased in quality. Paying too much for poor quality food.

Great activities director, the general staff are a mix of just polite enough and very polite. Receptionist have all been great. The nursing staff is good, but they seem a little overworked.

Communication needs to be improved, especially regarding misplaced bedding or clothing items, so that we can obtain or replace them. We appreciate that our loved one is safe, receives her medication, and has quality meals and snacks provided three times a day. We no longer worry about her falling, unpaid bills, property maintenance, or whether she has food to eat and remembers to take her medication. It truly brings peace of mind to our family.

Exceptional support and kindness from front desk staff and maintenance staff. Wonderful care and concern from Wellness Center although mom only needed minimum care for a few weeks. Challenging to order foods that meet her dietary needs. This has recently changed. When mom moved in about a year ago, there was a different chef who took the time to get to know the residence and suggested alternatives to the menu that would meet their dietary needs. Wonderful activities of all kinds in the building and also transportation is provided to activities in the local area. Driver is super kind and helpful!

The value for cost is to say, elder care is expensive! She’s been there just [date removed] so it’s a little premature to rate, but I would definitely recommend this community to other families.

The staff is very warm and helpful to me whenever I reach out. There were issues with my mom's social interactions in the dining room that I felt could have been handled better but they eventually worked it out. It's a nice place but my mom is not having an easy time adjusting. I think it would be hard anywhere. I think it is a really nice facility.

Facility is clean and welcoming. Staff is always friendly and engaged (Haley specifically in memory care is amazing)

Now in memory care. Much better staff. Much better activities. Very unhappy with admin. Yes I would recommend

My husband was in memory care. The caregivers were beyond excellent. Each one was kind, compassionate and gentle. Your loved one will be well taken care of . You on the other hand Beware of the sales staff and the contract paperwork administration. I found contradictions between verbal and contract papers and was being pushed hard to do what they wanted vrs what was required and they were hoping to use my vulnerability at the moment . But it was about the care so I would highly recommend

My parents are in memory care, the staff takes good care of them, they eat well and are happy there. If anything happens to them, fall,cut, dizziness etc.. they call me and let me know, if serious enough they call emt's and they let me know if they think they should go to emergency. I am kept aware of their needs and health and I appreciate that they stay on top of things.

The staff generally were good with the memory care residents. My sole complaint is that they didn't have many activities other than watching music videos. One trip a week.

Biggest negative was having the rent go up just under [price removed] after only living their 9 months. It felt like a bait and switch. Admin staff is not very friendly or responsive. Care staff is lovely and personable. Overall my mom really likes it there. I handle all the admin/billing so she doesn't have to interact with admin staff.

The staff was caring and supportive. The facility is beautiful. The food options are not as extensive as other atria facilities. Lunch is a small boxed lunch and breakfast is a muffin/cereal/fruit. The cost for facility is high and should cover better food options. Our experience was wonderful with all of the staff. The community was lovely. The rent however was increased 11.5% this year which was disconcerting and non negotiable.

Our great grandma has adjusted very well and is happy. She likes the staff, food, activities and has found good friends. The residents are so welcoming and really helped her get settled and feel at home.

We have two close family members at Atria. Staff members are compassionate and seem to genuinely enjoy caring for residents. This includes direct caregivers as well as administrative and facility staff members. The facility itself is clean, well maintained, warm, and homey. Creative activities, special events and entertainment are always happening and residents are highly encouraged to participate. Family members are always welcome. We feel our loved ones sre safe, respected, and well cared for there.

Service staff is good. Kitchen staff is weak in training and cooking skills. They don't know what a poached eggs is and how to cook one. Very time she asks for one of something, she gets two, etc. My friend won't eat any of the starches or vegetables because they are all over cooked. Thank heaven for the bistro for variety. At least she has access to the administration but that doesn't always get action. Many times when she asks a question, their answer is "that is the way all the Atria's do things". Activities are very weak but it may be because most of the residents are "assisted living" types and not " independent living" types who would actually do activities. The ratio between these two is out of balance and it colors a lot. Very blue collar group of people and they are afraid to say anything bad about anything for some reason. My friend is not and has been put on the resident committee. She is trying to help the situation. This place is still better than [communities removed] where she was before. Her apartment is probably the nicest in the place. If you want more info, just ask. More than [amount removed] seems expensive for what she is getting.

I sold my parents on the Atria under false pretenses which I am extremely disappointed about. We were told about a discount that actually my parents do not qualify for and I think they knew that and sold us on it anyway ….with that being said it is a great place for them and they are very happy there and I don’t want the poor actions of administrative people to reflect on the rest of the facility. The people that are hands-on and involved in the day-to-day functions of the facility are wonderful. The food is wonderful and my parents are very well cared for..

This facility is great for a loved one with a pretty high level of independence that requires very little assistance. The staff is friendly and helpful, the food was good and our experience was pleasant overall. They do have a high staff turnover rate and they are not staffed in such a way to provide a deeper level of care beyond bringing food trays to your loved one, basic house keeping and medication management. If your loved one falls frequently or is beginning to decent deeper in to dementia then they will rapidly instruct you to make other arrangements or require that you coordinate one on one 24/7 care while you look for alternative care. They do not assist with falls, they call an ambulance each time which sometimes resulted in as many as 3 ER visits in one day.

I ate lunch with my mom today and two friends in the dining hall. We all enjoyed our meal and agreed the food, and service by the lovely [name removed], was excellent. Like what you'd get at a good restaurant. This was not the case six months ago. But the staff understood changes needed to be made and they made them. They hired new staff, reorganized the kitchen, and I applaud them, staff and everyone who works in the kitchen, for making this essential enjoyment for residents - their meals - really, really good!