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The Waterford at Shavano Park

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4096 De Zavala Road, San Antonio, TX 78249

For pricing & availability:
(866) 374-4058
9.4
Review score
51 reviews
Add review
9.4
Review score
51 reviews
5 star
66%
4 star
24%
3 star
8%
2 star
0%
1 star
2%
See all reviews
9.5
Review score
7666 reviews
95 facilities
Pricing promotions expiring soon
The Waterford at Shavano Park
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The Waterford at Shavano Park outdoor common area
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Lorraine O
-
Child of resident/client
5.0
Exceptional Care and Compassion
My loved one lives at The Waterford at Shavano, and we couldn’t be happier with the care they receive. The staff is compassionate, attentive, and truly treats residents like family. The facility is clean, warm, and welcoming we always feel at peace knowing our family member is safe, suppor

About the facility
The Waterford at Shavano Park

The Etta at Shavano Park is a pet-friendly community with a homelike yet modern atmosphere. Seniors in need of assisted living or memory care are invited into this safe environment located in San Antonio, Texas.

Residents at The Etta at Shavano Park can receive quality care and living accommodations. Customizable care plans are created according to residents' needs. The services may include assistance with activities of daily living, coordinating medical appointments, and facilitate home health visits. These plans are fulfilled by round-the-clock professional caregivers and licensed nurses. In addition to receiving quality care, seniors can choose to reside in a private suite, semi-private suite, or one-bedroom apartment.

When residing at The Etta at Shavano Park, residents have access to a full-schedule of activities and homelike amenities. Common daily pastimes include yoga exercises, religious services, manicures, games, happy hours, and more. When residents are not participating in activities, they can enjoy the three chef-prepared meals served daily in the restaurant-style dining room. Between a luxurious patio and a TV lounge, there are various common areas for residents to socialize and relax. Feel at home with tailored care at The Etta at Shavano Park.

State licensing information

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Senior living options offered

Assisted Living

Memory Care

Pricing
for The Waterford at Shavano Park

Total monthly costs depend on room type, select services, and the level of care needed.

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Assisted Living

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Studio
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1 Bedroom
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Memory Care

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Semi-Private
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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The Waterford at Shavano Park outdoor common area
The Waterford at Shavano Park

4096 De Zavala Road, San Antonio, TX 78249

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The Waterford at Westover Hills community exterior
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9.4
Review score
51 reviews
9.4
Review score
51 reviews
5 star
66%
4 star
24%
3 star
8%
2 star
0%
1 star
2%
10
Review score
21 reviews
10
Review score
21 reviews
5 star
71%
4 star
14%
3 star
5%
2 star
5%
1 star
5%
9.9
Review score
56 reviews
9.9
Review score
56 reviews
5 star
66%
4 star
21%
3 star
5%
2 star
4%
1 star
4%
9.8
Review score
82 reviews
9.8
Review score
82 reviews
5 star
76%
4 star
16%
3 star
2%
2 star
0%
1 star
6%
Studio
Starting at $X,XXX/mo
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

No

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Memory Care, Residential Care Home

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Amenities
at The Waterford at Shavano Park

Healthcare Services

  • Memory Care
  • Incontinence Care
  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • Diabetic Care
  • High Acuity Care
  • Medication Management

Meals & Dining

  • No Sugar
  • Restaurant Style Dining
  • Special Dining Programs
  • Low / No Sodium
  • International Cuisine
  • Professional Chef
  • Guest Meals
  • Room Service
  • Meals Provided
  • Pureed Meals

Room Amenities

  • Ground Floor Units
  • Private patio, deck, or balcony
  • Kitchenette
  • Respite or Short Term Stays Offered
  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers
  • Air Conditioned
  • Cable or Satellite TV
  • Handicap Accessible
  • Garden View

Community Amenities

Transportation & parking

  • Complimentary Transportation
  • Resident Parking Available
  • Uncovered Parking
  • Property Convenient to Public Transit

Pets

  • Cats Allowed
  • Pet Care Available
  • Dogs Allowed

Common areas

  • Computer or Media Center
  • Library
  • TV Lounge
  • Indoor Common Areas
  • Private Bath
  • Beauty Salon
  • Indoor Atrium
  • Barber Shop
  • Outside Patio
  • Central Fireplace
  • Outdoor Common Areas

Recreational areas

  • Movie or Theater Room
  • Arts and Crafts Center
  • Fitness Center
  • Game Room
  • Raised Garden Beds

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Grocery Shopping and Errands
  • Housekeeping

Languages spoken

  • American Sign Language
  • Spanish
  • English

Activities

  • Book Club
  • Cards / Pinochle Club
  • Activities Off-site
  • Live Well Programs
  • Cooking Classes
  • Visiting Chaplain or Priest
  • Gardening Club
  • Happy Hour
  • Live Musical Performances
  • Holiday Parties
  • Bridge Club
  • Sensory-based Programs
  • Walking Club
  • Light Therapy Programs
  • Educational Speakers / Life Long Learning
  • Activities On-site
  • Catholic Services
  • Karaoke
  • Current Events Club
  • Brain fitness / Dakim
  • Birthday Parties
  • Day Trips and Outings
  • Wine Tasting
  • Other Religious Services
  • Art Classes
  • Men's Club
  • Forever Fit
  • Stretching Classes
  • Trivia Games
  • Intergenerational Programs
  • Yoga / Chair Yoga
  • Reminiscence Programs
  • Pet-focused Programs
  • Quilting or Sewing Club
  • Dances
  • Bible Study Group
  • Cooking Club
  • Live Dance or Theater Performances
  • Community Service Programs
  • Devotional Activities On-Site
  • BBQs or Picnics

Reviews

for The Waterford at Shavano Park

9.4Review score51 reviews
9.4
Review score
51 reviews
5 star
66%
4 star
24%
3 star
8%
2 star
0%
1 star
2%
Sonida Senior Living
9.5
Review score7666 reviews95 communities
Write a review
A Place for Mom has scored The Waterford at Shavano Park with 9.4 out of 10 using our proprietary review score based on 35 reviews in the last 2 years. Over all time, The Waterford at Shavano Park has 51 reviews with an average "overall experience" of 4.5 out of 5.
Overall Experience
4.5
Cleanliness
4.7
Friendliness
4.7
Care Services
4.5
Staff
4.7
Meals & Dining
4.3
Activities
4.7
Value for Cost
4.3
A Place for Mom has scored The Waterford at Shavano Park with 9.4 out of 10 using our proprietary review score based on 35 reviews in the last 2 years. Over all time, The Waterford at Shavano Park has 51 reviews with an average "overall experience" of 4.5 out of 5.
Parent company
Best of Senior Living 2023
Sonida Senior Living
9.5
Review score7666 reviews95 communities
Logo for Sonida Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 51 reviews
Lorraine O - Family/friend
Assisted Living
November 7, 2025
5.0
Exceptional Care and Compassion
My loved one lives at The Waterford at Shavano, and we couldn’t be happier with the care they receive. The staff is compassionate, attentive, and truly treats residents like family. The facility is clean, warm, and welcoming we always feel at peace knowing our family member is safe, supported, and well cared for. Highly recommend The Waterford at Shavano.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Ana O
Assisted Living
November 7, 2025
5.0
Clean and Cozy
When you step into the foyer you can see the care the staff puts in creating a caring and cozy atmosphere. The facility is clean and inviting and really looks like “home”. The staff and residents seem like family.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Saleem B - Toured community
Not Sure
November 7, 2025
5.0
Very friendly staff and great location
I recently toured this assisted living facility and was very impressed. The location is excellent—convenient, peaceful, and beautifully maintained. The staff stood out the most; everyone I met was warm, professional, and genuinely caring. They took the time to answer all my questions and made me feel very welcome. The overall atmosphere was positive and inviting, and it’s clear that the residents are well cared for and happy. I left with a great impression and would highly recommend this facility to anyone considering assisted living options for themselves or a loved one.
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
Andrea M - Family/friend
Assisted Living
October 10, 2025
5.0
Very appreciative granddaughter
My grandfather has truly thrived here. The staff go above and beyond to make him feel comfortable, safe, and loved. I couldn’t ask for a better place for him. It brings me so much peace knowing he’s surrounded by people who genuinely care about his well being and treat him like family.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Waterford at Shavano Park
October 13, 2025
Thank you so much for your kind words! We're truly honored to care for your grandfather and be a part of his journey.
Dan J - Family/friend
Memory Care
September 9, 2025
5.0
Compassionate professionalism
My family member is in the memory care unit. I told the director of a previous care facility, “You need your best people in memory care because memory care residents are helpless & defenseless. Residents in assisted living can make complaints, be heard, and have their views taken seriously. That’s not the case with memory care residents. Memory care residents are 100% dependent on caring, compassionate staff, and attentive family members.” Challenge is — if memory care residents did offer compliments — those also might not be taken seriously, or believed to matter. My suspicion (industry wide) is that the best employees end up in assisted living, where they can minimize complaints and maximize compliments. I don’t know whether, or how much better the AL staff may be than the memory care staff at Waterford. But measured independently from AL — the memory care staff at Waterford “checks all my boxes.” They’re very, very good. Most are excellent.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Waterford at Shavano Park
September 9, 2025
Thank you so much for your kind review. We are truly grateful you recognize the compassion and professionalism of our staff. Knowing that we "checked the boxes" for your loved one means the world to us.
Art V - Family/friend
Memory Care
September 9, 2025
5.0
Compassionate, professional care for a loved one who can no longer be cared for at home .
Picking a place for a loved one with dementia is not an easy task. Not only must you evaluate the facility and their capabilities, but you must also feel comfortable and be able to place trust in those who are caring for your family member. I find a combination of compassion, transparency, communication and commitment in the staff at the Waterford. I do trust them and feel that they have my mother’s best interest in mind. I have recommended this facility to several friends and family members .
Cleanliness
4
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Waterford at Shavano Park
September 9, 2025
Thank you for your kind words. Compassion, clear communication and genuine commitment are the heart of everything we do here at The Waterford at Shavano Park. We are honored to be a part of your loved one's journey.
Jana G - Family/friend
Assisted Living
September 8, 2025
5.0
The Waterford is excellent.
After a lot of research and visiting assisted living, we finally decided to go with The Waterford. This place is always very clean and smells good. The staff and patients are very friendly and helpful. My mom has been in the hospital several times. Every time, either [name removed] or [name removed] call to check on her in the hospital. this last visit to the hospital, the staff sent her a beautiful plant and a card signed by everyone. This is the reason that The Waterford is so wonderful. They CARE! I would recommend The Waterford to everyone.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
4
Response from The Waterford at Shavano Park
September 9, 2025
Thank you so much for sharing your experience. We believe that caring for our residents extends far beyond our walls, and we are honored to have been there for your mother during her hospital stay. To us, showing up in every moment that matters is a top priority of ours and we are grateful you feel that sense of comfort here at our community.
Anonymous - Resident/client
Assisted Living
June 12, 2025
5.0
Beautiful community with lots of trees/walking path
This community is everything I could have wished for and more. I love the various activities offered like exercise, outdoor walks, bingo and various arts and crafts. My favorite activity is our happy hour Fridays. We always have good food and music that issue to have you up and dancing. I enjoy the outdoor walking path that circle the community. The location is conveniently located to various restaurants and shopping centers. The staff is very friendly and attentive.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Waterford at Shavano Park
June 27, 2025
Thank you so much for your kind review. We are glad to have you as a part of our community!
Anonymous - Resident/client
Assisted Living
May 30, 2025
4.0
Great place to live with friendly staff
Everyone is welcoming and friendly here. The food is good and the staff are always available to help. Happy hour Fridays are my favorite!
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
5
Activities
5
Staff
4
Meals & Dining
5
Response from The Waterford at Shavano Park
May 30, 2025
We’re so grateful for your positive review! Thank you for your kind words and for being part of our community.
Anonymous - Resident/client
Assisted Living
May 30, 2025
4.0
Smoking and pet friendly community
Its a great place to live. I enjoy eating meals in the dining room with my friends. My apartment is a good size. The community is not too large. making it easy to get to and from. They always have fresh hot coffee and various snacks avaliable all day.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
5
Staff
5
Meals & Dining
4
Response from The Waterford at Shavano Park
May 30, 2025
Thank you for taking the time to leave a review for us at The Waterford at Shavano Park. We're happy we could meet your expectations!
Ann R - Resident/client
Assisted Living
April 9, 2025
5.0
This should be your new home! It is the best personal care ever!
I was recently in the hospital and inpatient physical therapy. While I was away from The Waterford, [name removed], the Executive Director, took the extra time to check in on my health and even came to visit me at rehab. You will not find this happening in most assisted living communities. When I returned home after rehab, I was amazed at all the friends I had made that missed me while I was gone. I felt so loved. Great place to live where people really care.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Waterford at Shavano Park
April 19, 2025
Ann R, We greatly appreciate your generous review and taking the time to share your experiance. Creating a positive and welcoming environment for everyone is something we take great pride in, and it’s wonderful to hear that our efforts are making an impact.
Jana G - Family/friend
Assisted Living
April 9, 2025
5.0
Clean, friendly, helpful, great staff, wonder rooms, food, activities.
Moving my mom to The Waterford at Shavano Park, [date removed], was one of the best decisions I’ve ever made. Believe me, we checked out so many places that I would not want to leave my mom. The Waterford is such a warm and welcoming community which you notice the second you walk in the door! [name removed], the Executive Director, and the staff are very knowledgeable and you can tell they love their residents. Right off, I noticed the great smell of the place and that the caring staff knew the residents’ names. My mom’s room is so big, roomy, and cheerful. She loves the good food which is served restaurant style in the dining room. Activities are plentiful, creative, and appeal to the many interests of the residents. I’m not sure what she loves most: being taken on the bus to shop and eat, bingo with prizes, or Friday happy hour. Plus there is a wonderful entertaining event for every holiday and occasion. Folks are friendly here! It’s a great place to be!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Waterford at Shavano Park
April 19, 2025
Hello Jana G, thank you; we appreciate your feedback! Thank you again for the great review!
Tim V - Family/friend
Assisted Living
April 7, 2025
5.0
Very nice location, facilities, staff and residents
My mother was living independently in an apartment, but gradually her ability to perform daily activities declined. She was hospitalized briefly, and we were fortunate to have a lady help us with finding a living facility. She functioned almost like a helpful realtor, matching us with a location that matched our needs. After we toured four different facilities, we decided on the Waterford. They were nice enough to give us a tour, and also a return visit where we were able to have lunch with the residents. The grounds are very well kept, the location is very peaceful. The building itself is bright and the lobby is open and airy. Overall, we’ve been very happy with the entire staff, including the leadership, activities director, and all of the technicians. They try their best to get to know all of the residents on a very personal level, and can accommodate their specific needs, whether they be physical or emotional. It feels very safe, and very welcoming.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Waterford at Shavano Park
April 19, 2025
Tim V, Thank you for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at The Waterford at Shavano Park!
Anonymous - Family/friend
Assisted Living
December 16, 2024
5.0
Verified Review
A graceful transition
My sister transitioned well into the Shavano park community. The staff were very friendly and helpful. Yes, I recommend this community to others.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Staff
4
Meals & Dining
4
Response from The Waterford at Shavano Park
December 23, 2024
What a blessing for us to be able to care for your sister and what a wonderful recommendation - thank you!
Kim M - Family/friend
Assisted Living
December 16, 2024
4.0
Verified Review
Great medium-size care home
The size of this facility is a good balance between too small and overly large. It provides a homey feel, but has enough residents to enable small group friendships
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
4
Activities
4
Staff
5
Meals & Dining
5
Response from The Waterford at Shavano Park
December 23, 2024
The perfect combination for wonderful engagement and a great experience. Thank you for the high star review!
Pauly Tamez - Family/friend
Memory Care
June 15, 2024
3.0
Average or sometimes below
There are some very nice people there - both staff and assistants. However, the services we were told would be provided are not always delivered. There have been periods of up to 14 hours that my mother has been left in bed without an opportunity to go to the bathroom. To be unattended that long is never an acceptable or kind way to take care of and maintain the dignity of someone who cannot take care of their own basic needs. We were promised that staff would provide a minimum of 2 hour rounds in the night where they would have eyes on the residents. Often it doesn't happen. I believe the management at The Etta could improve by providing more intense staff training - setting standards and protocols, and and insisting on staff compliance and excellence. There are many issues that could be improved and better goodwill made (hence higher star reviews) by implementing a better customer-centric service approach. The dignity of the residents should come first, and all to often, it is not.
Cleanliness
4
Friendliness
4
Value for Cost
2
Care Services
2
Activities
4
Staff
3
Meals & Dining
4
Response from The Waterford at Shavano Park
August 30, 2024
Thank you for the honest feedback! We have taken your concerns and shared with the team so that we can absolutely improve our daily operations. You are correct - it is never acceptable, and we can assure you this has been addressed.
Karen James - Family/friend
Memory Care
June 14, 2024
5.0
Best of Bad Situation
Having to put your Mom or Dad in a place to be cared for is always a difficult situation. We have been in a few facilities before Aventine at The Etta and I have to say this place is far above our past experiences. The facility is clean and does not "stink". It is open and airy and sits in the middle of a grove of trees. The staff here is truly wonderful. They really care about my mom. If your family has to choose this option for your parent, Aventine at The Etta is a good choice.
Cleanliness
4
Friendliness
5
Value for Cost
4
Care Services
4
Activities
5
Staff
5
Meals & Dining
4
Response from The Waterford at Shavano Park
August 30, 2024
Thank you for such a wonderful review about our community and we are grateful you chose us!
Anonymous - Family/friend
Assisted Living
June 13, 2024
5.0
Verified Review
Review for The Etta at Shavano Park
I am completely confident and content that the Etta is taking excellent care of my Mom. The amount of activities available for her to be involved in is Great! Turning 92 in August, she is still able to do a lot of things. I am thrilled she has choices!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Waterford at Shavano Park
August 30, 2024
WE LOVE having your mother here and we are so honored you have chosen us for mom's life journey!
Anonymous - Family/friend
Assisted Living
June 7, 2024
1.0
Verified Review
Would not recommend Etta at Shavano Park
I would not recommend the Etta to anyone. Honestly, I have nothing good to say about them. Medication (or lack of) and cleanliness was always an issue. Every couple of months they recommended/implemented extra levels of care for additional money each time a concern was raised. Lost clothes and blankets constantly, meds on the floor frequently. Just all around an awful experience and place.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
2
Staff
1
Meals & Dining
1
Response from The Waterford at Shavano Park
June 11, 2024
Thank you for your feedback on your experience. We strive to provide the best possible care and service to our residents. We invite you to contact our Executive Director, Jack Vincent, at jvincent@aventinehc.com to share more about your experience. Again, thank you for being a valued part of the Etta family.
Sharon H - Resident/client
Assisted Living
May 25, 2024
4.0
I am having fun at the Etta
The food is good. I love the activities going on, they keep me active. The medtechs are really great and nice. I am glad they brought [name removed] and [name removed] to the Etta. I had some problems in my rooms but they have fixed them already.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
5
Activities
5
Staff
5
Meals & Dining
4
Response from The Waterford at Shavano Park
August 15, 2024
Thank you for taking the time to give us a review! I am confident that you will see more positive changes happening at Shavano Park and will love it even more.
Viewing 1-20 out of 51 reviews

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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know Texas’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Texas’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions
about The Waterford at Shavano Park

The Waterford at Shavano Park offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored The Waterford at Shavano Park 9.4 out of 10 using our proprietary review score.   We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.   Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (210) 408-7411 to reach a resident at The Waterford at Shavano Park.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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