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The Village at Penfield

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2006 Five Mile Line Road, Penfield, NY 14526

For pricing & availability:
(866) 374-4058
9.4
Review score
101 reviews
Add review
9.4
Review score
101 reviews
5 star
54%
4 star
30%
3 star
10%
2 star
2%
1 star
4%
See all reviews
8.9
Review score
756 reviews
18 facilities
The Village at Penfield
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The Village at Penfield
77 Photos available
33 Floor plans available
The Village at Penfield in google map

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Nancy
-
Loved one of resident/client
5.0
A Wonderful Experience
It was a wonderful facility. We were grateful for the care our mother received. We appreciated the friendliness of the staff, the cleanliness of the facility, and the fact that we always felt like she was safe and in very good hands.

About the facility
The Village at Penfield

Senior living options offered

Assisted Living

Pricing
for The Village at Penfield

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Assisted Living

Unlock pricing
Studio
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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at The Village at Penfield

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The Village at Penfield
The Village at Penfield

2006 Five Mile Line Road, Penfield, NY 14526

Baywinde Senior Living community exterior
Baywinde Senior Living

100-200 Kidd Castle Way, Webster, NY 14580

Legacy at Grande Vie
Legacy at Grande Vie

2140 Five Mile Line Rd, Penfield, NY 14526

Rochester Presbyterian Home Creekstone outdoor common area
Rochester Presbyterian Home Creekstone

20 Crossing Creek Dr, Fairport, NY 14450

9.4
Review score
101 reviews
9.4
Review score
101 reviews
5 star
54%
4 star
30%
3 star
10%
2 star
2%
1 star
4%
9.3
Review score
95 reviews
9.3
Review score
95 reviews
5 star
56%
4 star
22%
3 star
14%
2 star
4%
1 star
4%
9.2
Review score
52 reviews
9.2
Review score
52 reviews
5 star
40%
4 star
27%
3 star
12%
2 star
13%
1 star
8%
8.9
Review score
15 reviews
8.9
Review score
15 reviews
5 star
86%
4 star
7%
3 star
7%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Assisted Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Memory Care

Amenities
at The Village at Penfield

Healthcare Services

  • Medication Management
  • Staffing & Ancillary Services
  • Incontinence Care
  • High Acuity Care
  • Non-Ambulatory Care
  • Memory Care
  • Diabetic Care

Meals & Dining

  • International Cuisine
  • Guest Meals
  • Restaurant Style Dining
  • Anytime Dining
  • Vegetarian
  • Meals Provided
  • Low / No Sodium

Room Amenities

  • Air Conditioned
  • Wheelchair Accessible Showers
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Handicap Accessible
  • Respite or Short Term Stays Offered
  • Garden View
  • Bath Tubs
  • Ground Floor Units
  • Private patio, deck, or balcony

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Resident Parking Available
  • Complimentary Transportation
  • Uncovered Parking

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • TV Lounge
  • Outside Patio
  • Central Fireplace
  • Meeting Room
  • Outdoor Common Areas
  • Private Bath
  • Beauty Salon
  • Barber Shop
  • Computer or Media Center
  • Library
  • Indoor Common Areas

Recreational areas

  • Game Room
  • Raised Garden Beds
  • Piano or Organ
  • Arts and Crafts Center

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • English

Activities

  • Live Musical Performances
  • Holiday Parties
  • Yoga / Chair Yoga
  • Pet-focused Programs
  • Walking Club
  • Dances
  • Educational Speakers / Life Long Learning
  • Live Dance or Theater Performances
  • Catholic Services
  • Bible Study Group
  • Activities On-site
  • Tai Chi
  • BBQs or Picnics
  • Devotional Activities On-Site
  • Karaoke
  • Wine Tasting
  • Day Trips and Outings
  • Birthday Parties
  • Live Well Programs
  • Activities Off-site
  • Wii Bowling
  • Other Religious Services
  • Men's Club
  • Happy Hour
  • Art Classes
  • Devotional Activities Offsite
  • Cooking Classes
  • Visiting Chaplain or Priest
  • Trivia Games
  • Intergenerational Programs
  • Stretching Classes
  • Gardening Club

Reviews

for The Village at Penfield

9.4Review score101 reviews
9.4
Review score
101 reviews
5 star
54%
4 star
30%
3 star
10%
2 star
2%
1 star
4%
Willow Ridge Senior Living, LLC
8.9
Review score756 reviews18 communities
Write a review
A Place for Mom has scored The Village at Penfield with 9.4 out of 10 using our proprietary review score based on 19 reviews in the last 2 years. Over all time, The Village at Penfield has 101 reviews with an average "overall experience" of 4.2 out of 5.
Overall Experience
4.2
Cleanliness
4.4
Friendliness
4.5
Care Services
4.4
Staff
4.6
Meals & Dining
4.1
Activities
4.3
Value for Cost
4.2
A Place for Mom has scored The Village at Penfield with 9.4 out of 10 using our proprietary review score based on 19 reviews in the last 2 years. Over all time, The Village at Penfield has 101 reviews with an average "overall experience" of 4.2 out of 5.
Parent company
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 101 reviews
Nancy - Family/friend
Not Sure
November 7, 2025
5.0
Verified Review
A Wonderful Experience
It was a wonderful facility. We were grateful for the care our mother received. We appreciated the friendliness of the staff, the cleanliness of the facility, and the fact that we always felt like she was safe and in very good hands.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Anonymous - Family/friend
Assisted Living
October 24, 2025
4.0
Verified Review
Well Being Community
The staff was excellent, patient, especially [name removed](I think that's her name). The room was a good size and exactly what my mom was looking for.
Anonymous - Family/friend
Assisted Living
September 23, 2025
5.0
Verified Review
The Village at Penfield
But I can tell you it is a very nice place. The staff is wonderful. Many activities. The food is good. My mother is very happy there and thriving since her move.
Anonymous - Family/friend
Assisted Living
September 16, 2025
3.0
Verified Review
Review for The Village
The staff is friendly. The food isn't as good as my mom's other residence and there aren't as many outings. There also was more of a variety in activities. There is no happy hour. Some of the residents seem to need more than assisted living care.
Cleanliness
3
Friendliness
4
Value for Cost
2
Care Services
3
Activities
3
Staff
4
Meals & Dining
3
Anonymous - Family/friend
Assisted Living
September 12, 2025
3.0
Verified Review
The Village at Penfield
They said they have a doctor the doctor is 80.00 a month whether you use him or not. My loved one likes the food, but she is bored with the activities. I would recommend this facility, but ask good questions. I would like to say a [name removed] was very informative and always got right back to me
Anonymous - Resident/client
Assisted Living
August 6, 2025
5.0
Verified Review
The Village at Penfield...Staff office & professional.??
Cleanliness
4
Friendliness
4
Care Services
5
Activities
4
Staff
4
Meals & Dining
5
Anonymous - Family/friend
Assisted Living
March 18, 2025
5.0
Verified Review
The Village at Penfield
Every was great. They met our every need. They are friendly and professional. Yes, we would recommend The Village at Penfield to other families based on the experience we have had so far.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Fran S - Family/friend
Assisted Living
March 7, 2025
4.0
There’s always bad among the good
When mom first moved in last year, all was well. Then a month or two later, there was a change in management positions and things started going downhill. As of today, we are still having issues with lack of supervision and too many mistakes being made. Some that could be detrimental to someone’s health. If my mom didn’t have us to advocate for her, not sure what would happen to her. We are now in communication with the president and VP of Willow Ridge to try to get things straightened out.
Cleanliness
5
Friendliness
4
Value for Cost
4
Care Services
4
Activities
5
Staff
4
Meals & Dining
3
Karen S - Family/friend
Assisted Living
January 25, 2025
5.0
Wonderful
A family friend was at this facility for 4 months. Her room was like a cozy bedroom. It was immaculate, the whole place is spotless. The staff is very unique in that everyone from the custodial staff to the medical staff were caring, kind and professional. The food was great as well. Loved that it is a smaller building that fosters a family like environment. Would highly recommend .
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
4
Staff
5
Meals & Dining
5
Anonymous - Family/friend
Assisted Living
January 22, 2025
4.0
Verified Review
Mom is pleased
The only thing my Mom has hoped would have been better is the food. Other than that, she has been pleased.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
4
Activities
4
Staff
4
Meals & Dining
3
Anonymous - Family/friend
Assisted Living
December 19, 2024
4.5
Verified Review
The Village of Penfield review
The staff is fantastic. The maintenance guys are also great. They are all very kind to my mom as well as others. Mom is very happy there. Is it perfect? No. But any issues I've seen or brought to attention have been remedied right away. For the price, I think this is an excellent solution for my mother.
Response from The Village at Penfield
December 20, 2024
Thank you for your kind words! We're glad to hear that your mom is happy with our community and that our staff and maintenance team have been supportive. We appreciate your understanding and are committed to addressing any issues promptly. Thank you for choosing us for your mother's care!
Dave C - Family/friend
Assisted Living
November 5, 2024
4.0
Fantastic Staff
All the staff has been fantastic helping my parents transition from their own home into assisted living. The staff helps dispense medication and makes their bed daily. The laundry is done weekly, but needs help with keeping residents clothes from getting mixed up and lost, however I would highly recommend the Village at Penfield.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
3
Activities
4
Staff
5
Meals & Dining
3
Elizabeth S - Family/friend
Assisted Living
October 3, 2024
5.0
Excellent facility
The price can't be beat. The staff truly cares about the residents. The Community Relations director, [name removed] has nearly 30 years of experience welcoming residents and coaching families to fill out necessary forms. Doctors Making House Calls is a great organization coming to our Mom's room when requested along with regular checkups. Meals are delicious with 3 choices at each meal, served restaurant style. Their theme is "what can I do to make you happy?" Highly recommend!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
3
Staff
5
Meals & Dining
5
Response from The Village at Penfield
November 4, 2024
Thank you so much for your kind words and we are so happy to hear that you are pleased with our community. We strive to make all of our residents at home and well cared for and are so glad you are seeing that first hand with your loved one. If you ever wish to provide additional feedback, please email me at Ginger.McGehee@willowridgeseniorliving.com.
Anonymous - Family/friend
Assisted Living
August 6, 2024
5.0
Verified Review
Review for The Village at Penfield
My loved one is doing great. She loves it there. I would recommend to others.
Cleanliness
5
Friendliness
5
Value for Cost
3
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Village at Penfield
November 4, 2024
Thank you so much for your kind words and the five star review! We are so happy to hear that you are pleased with our community. We strive to make all of our residents at home and well cared for and are so glad you are seeing that firsthand! If you ever wish to provide additional feedback, please email me at Ginger.McGehee@willowridgeseniorliving.com. Thank you for trusting us with your loved one!
Anonymous - Family/friend
Assisted Living
June 18, 2024
5.0
Verified Review
Review for The Village at Penfield
There seem to be a lot more residents. The dining experience is more crowded. It can get loud during the meal.Newer residents seem to have more medical issues. My Mom is well cared for. The staff is very caring.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Janice D - Family/friend
Assisted Living
April 30, 2024
5.0
Wonderful experience
We were not planning on moving my Mom, but we ended up having to move her quickly. It was such an easy process, everything was explained and everyone we worked with was helpful and very caring and kind.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Stacy - Family/friend
Assisted Living
April 30, 2024
5.0
Verified Review
Review for The Village at Penfield
Would definitely recommend.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Anonymous - Family/friend
Assisted Living
February 28, 2024
2.0
Verified Review
Good for the price
One level, right size overall. Upkeep and lack of follow up from facility when my mother has issues or needs medical type attention and follow up from the outside they say they take care of it all but they don't. My family still has to coordinate and make sure she gets to appointments or when she's needed x-rays or urine test or things like that they're not taking care of it. You get what you pay for.
Friendliness
3
Value for Cost
4
Care Services
2
Activities
4
Meals & Dining
2
Response from The Village at Penfield
March 28, 2024
I am so sorry you have that opinion of our community and would like to talk to you directly about your experience. Please email me directly at Ginger.McGehee@willowridgeseniorliving.com so we can set up a time to chat. We do set up any xrays or medical items needed for our residents to make sure they are well taken care of. We have a mobile xray company that comes right to the building to take care of this for our residents.
Anonymous - Family/friend
Assisted Living
December 27, 2023
5.0
Verified Review
Wonderful Place
The community is nice and very welcoming. It's tucked in a little neighborhood off a main road but is walkable. The high school sports filed is in the back, patients like to watch the kids games. They really try to make sure that the residents are included in different events and have some social time. The only thing that I feel needs work is the food. Not a lot of fresh foods and a lot of fried foods. Can be challenging with dietary needs. Understand that they are cooking for 100+ people. More healthy choices are needed in my opinion. Otherwise it is a fantastic place. Some of the rooms offer sliding doors out to a semi private courtyard. They can even plant flowers if they like
Cleanliness
4
Friendliness
5
Value for Cost
4
Care Services
4
Activities
5
Staff
5
Meals & Dining
2
Response from The Village at Penfield
March 28, 2024
Thank you so much for your kind review. I would be happy to chat with you about any dining needs your loved one might have. Please email me directly at Ginger.McGehee@willowridgeseniorliving.com so we can set up a time to chat.
G & E - Family/friend
Assisted Living
October 11, 2023
5.0
Amazing!
The Village at Penfield, a Willow Ridge Senior Living Center has been so kind and caring to our brother. He is a younger resident (67), dealing with brain cancer and they have gone above and beyond to make him feel special and loved. They take the time to listen and hear his thoughts and feelings. They even have made him special meals, upon his request. He feels safe and supported but maintains his autonomy. We are very fortunate to have found this place to care for our brother so we can be his siblings again, instead of his caregivers. They say it takes a village to care for someone you love and we have found our village…in Penfield. We cannot say enough about this place!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Village at Penfield
October 16, 2023
Thank you so much for those kind words. We pride ourselves on maintaining a loving, caring, warm, and engaging atmosphere for all of our residents and we are so happy that you recognize that in our care for your brother. It is truly an honor that we get to improve the quality of life to our seniors!
Viewing 1-20 out of 101 reviews

Neighborhoods
around The Village at Penfield

See what the neighborhood has to offer and what’s nearby:
The Village at Penfield in google map

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the New York regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about New York regulations for Assisted Living.

Frequently Asked Questions
about The Village at Penfield

The Village at Penfield offers Studio. Learn more.
A Place for Mom has scored The Village at Penfield 9.4 out of 10 using our proprietary review score.   We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.   Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (585) 381-0282 to reach a resident at The Village at Penfield.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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