LakeHouse Coldwater

While touring this facility and looking for placement for a family member I noticed how beautiful and clean the facility was. All of the residents seemed so happy and comfortable. The staff was so friendly and caring with all the residents. I highly recommend this facility to anyone looking for compassionate and excellent care for their loved ones.

It's a nice place. We picked this community because I was familiar with the area. I would recommend to others.

The Meals are good and residents have choices. Activities are varied and again residents can choose if they want to participate. I checked out several other places and felt that LakeHouse Coldwater was the best.

I would give this place a 5 across the board they were amazing!!! A little expensive but well worth it for the care and peace of mind that she got and we had with leaving her.

I would recommend the community to others for their loved ones. They have met all of the needs of our loved one. This community is clean and close to family, and this was been a good decision for our love done and family. The communication with the staff is great!

On my arrival two years ago to look at the premises, I was very impressed by the friendliness and accommodations. Two years later, I'm still impressed and satisfied. I did look at other assisted living places, but no comparison.

From the moment we walked in, their PR person has responded to my requests for information, and he was excellent. He was like a friend, not pushy at all, and if he didn't know something, he would get someone who knew the answer. I can't go in there without everyone saying "Hi, how are you" and asking about my loved one. They are very welcoming. My loved one is the type that on her own doesn't reach out. But if you pull her out of her shell, she participates greatly. They seem to have been able to do that with her. She loves to play bingo every day, and they have paper money that you can hand in to buy things in the store. Between getting her involved in activities and everybody being so welcoming, my heart has felt so much better. This has been a difficult choice to have to make. But they've made it so much easier. They allow you to take your loved one out on outings as often as you want to go. In the beginning, they required a negative Covid swab to come visit - and they were offering those there on-site. Now you just go in and have your temperature taken. They all seem very caring and conscientious. I like that you have a choice between a studio and a 1-bedroom apartment. My loved one has the 1-bedroom, and it feels like a little home to her, which makes my heart feel good. I feel like a lot of places have just a bedroom with a bed in it. And she has a whole apartment, with a full sized fridge, and I was able to fit all her usual living room furniture in the living room. Her bedroom is the same size as the living room. The bathroom and shower are big. The whole apartment is huge. There are levels of care, a base line and then several levels above that. As the levels go up and the cost goes up, they told me that sometimes people downsize to the studio to keep it more affordable. So it's nice to know that's an option. They're a pet-friendly community, and they'll help with the care of the pet as well if you need it, which I think is exceptional. They even give my loved one's pet its medication for her. That and the apartment size were the deciding factors. They had the space, the activities, the pet care. It gives my loved one her life. Every day she says she doesn't know what she would do without her pet with her. It's the love of her life. Pet care may not sound like a lot to a non-pet owner, but it's exceptional to her. They help her with showering, and would provide extra help if she had any kind of accident. I've never once picked her up and smelled an odor on her or in her room. The nurse has been excellent with answering my questions, and helping me as the primary caregiver to acclimate to things on a medical perspective. They easily call her if they have questions or needs. That makes me feel better about her care. I still take her to her doctor appointments, but they have transportation there if you need it. Because they have so many levels of care there, people with memory issues are welcome as long as they're not a flight risk, even though technically it's just assisted living. They'll come and get my loved one for her meals and guide her there, instead of just saying it's time. She tells me how nice everybody is to her. And that makes all the difference for her to feel safe and cared about. When I'm out the door, I don't feel like there's a different level of care being given. What you see is what they are. The executive director and the nurse always tell me if you need anything, you can text or call. They're very open and available. It was hard for me to let go and to trust, but they've always been very good about being available and accommodating.

Since I have been a resident of another senior, I can compare. Important, the staff here really care! And they really try!

1000% resident and staff, Covid shots - 100% resident and staff. No illness. Nursing staff available. All residents who are able have meals in dining room. Rooms cleaned each week, laundry done each week. Activities provided 5 days a week.

I have to say , I have never in my life ever seen a more caring staff and facility. My more spent 2 years here and everybody in this place became her family . She was so loved by the staff and she loved them . Even as she was in her last days they continuously was coming in to talk to her and the tears spoke to use how much she meant to them .With heart felt thanks to you all.

We are searching for the right place for my mother. We have visited 8 different facilities, and talked with many others. Masonville is by far the nicest we've seen. Pros are spacious apartments, cleanliness, bright, cheerful, beautiful. Cons are the location, the outside grounds upkeep, dead flowers and landscaping.

I like the facility because they take very good care of my brother. I also like the fact that they care about their residents.

It was absolutely wonderful at Masonville Place. My mother and my my father were both needing in an assisted living and it wasn't so good. But this place is great. My sister-in-law felt so bad about having to put them in a nursing home but after spending some time here she said she would like to live here herself! It is so clean and the staff is so helpful. Tricia, that runs it is amazing. I am very pleased with this facility.

I put my mother there twice, so you can say that this was a place of our choice. We had three to choose from and we continually went back to Masonville Place. If I was to ever be incapacitated, Masonville Place would be the place of my choice. The communication with the staff was absolutely wonderful. The communication here was better than the communication with my personal physician. I would by all means recommend this place.

I enjoy living here. The food is healthy and delicious. Our fellow residents are kind and helpful.

I love it, this is my home forever! The food is excellent. The people who supervise and serve as caretakers are very caring and do it all with a bright smile!