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3500 Trillium Crossing, Columbus, OH 43235
5 star
52%
4 star
31%
3 star
9%
2 star
3%
1 star
5%
8.7
Review score
29026 reviews
643 facilitiesFor pricing & availability:
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1818 Floor plans available
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Anonymous
-
Child of resident/client
5.0
Brookdale Trillium Crossing Review
The facility is very clean, they offer lots of great activities for the residents, and the staff members have all been wonderful - very helpful. Everything has been perfect.
About the facility Brookdale Trillium Crossing
A Brookdale HealthPlus® Community
The residents at Brookdale Trillium Crossing can enjoy the benefits of Brookdale HealthPlus, which offers on-site care coordination overseen by a registered nurse. Here, residents receive personalized care plans and assistance with chronic conditions, such as diabetes, high blood pressure, congestive heart failure, and more. Preventative health care services, such as annual wellness visits, immunizations, and health screenings are also provided to help avoid trips to doctors’ offices, or unnecessary emergency room visits and hospital stays.
Brookdale Trillium Crossing offers independent and assisted living services in Columbus, Ohio — named one of the top 10 cities in the U.S. Located just off of Interstate 270, and a short drive from downtown Columbus, you’ll have easy access to the Brookside Country Club and other local attractions. While we provide many options for dining and relaxing on campus, residents are encouraged to explore the local area, where they will find an array of restaurants, shopping areas, and even a nature walk through the Sawmill State Wildlife Education Area.
Here, you can live a vibrant life and experience meaningful connections with other residents. You’ll find a never-ending network of support from new, residential friends as well as from our professional team. And,...
Read more
Senior living options offered
Assisted Living
Independent Living
Pricing for Brookdale Trillium Crossing
Total monthly costs depend on room type, select services, and the level of care needed.
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Brookdale Trillium Crossing
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Compare
Brookdale Trillium Crossing
3500 Trillium Crossing, Columbus, OH 43235
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2870 Snouffer Rd, Columbus, OH 43235
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8.5
Review score
86 reviews
8.5
Review score
86 reviews
5 star
52%
4 star
31%
3 star
9%
2 star
3%
1 star
5%
9.9
Review score
36 reviews
9.9
Review score
36 reviews
5 star
75%
4 star
11%
3 star
8%
2 star
3%
1 star
3%
9.9
Review score
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9.9
Review score
102 reviews
5 star
77%
4 star
14%
3 star
5%
2 star
2%
1 star
2%
9.8
Review score
68 reviews
9.8
Review score
68 reviews
5 star
57%
4 star
25%
3 star
15%
2 star
0%
1 star
3%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Amenities at Brookdale Trillium Crossing
Healthcare Services
- Staffing & Ancillary Services
- Medication Management
- High Acuity Care
- Non-Ambulatory Care
- Incontinence Care
- Memory Care
- Diabetic Care
Meals & Dining
- Restaurant Style Dining
- Low / No Sodium
- Guest Meals
- Meals Provided
- Pureed Meals
- No Sugar
- Vegetarian
- Professional Chef
- Room Service
- Vegan
Room Amenities
- Ground Floor Units
- Bath Tubs
- Respite or Short Term Stays Offered
- Cable or Satellite TV
- Handicap Accessible
- Wheelchair Accessible Showers
- Air Conditioned
- Full kitchen
- Private patio, deck, or balcony
- Garden View
- Wi-Fi/high-speed internet
Community Amenities
On-site dining options
- Private Dining Room
- Café or Bistro
- Bar or Pub
Transportation & parking
- Complimentary Transportation
- Uncovered Parking
- Property Convenient to Public Transit
- Covered Parking
- Transportation at Cost
- Resident Parking Available
Pets
- Weight Limit (lbs)
- Cats Allowed
- Pet Care Available
- Dogs Allowed
Common areas
- Outside Patio
- Barber Shop
- Indoor Common Areas
- Beauty Salon
- Library
- Outdoor Common Areas
- Computer or Media Center
- Meeting Room
- Central Fireplace
Recreational areas
- Billiards Lounge
- Game Room
- Movie or Theater Room
- Ballroom
- Swimming Pool
- Fitness Center
- Raised Garden Beds
- Piano or Organ
- Arts and Crafts Center
- Jacuzzi
Services
- Laundry Service / Drycleaning
- Housekeeping
- Grocery Shopping and Errands
- Beautician
Languages spoken
- English
Activities
- Bridge Club
- Intergenerational Programs
- Current Events Club
- Community Service Organizations
- Activities Off-site
- Devotional Activities Offsite
- Catholic Services
- BBQs or Picnics
- Walking Club
- Quilting or Sewing Club
- Educational Speakers / Life Long Learning
- Jewish Services
- Water Aerobics
- Activities On-site
- Stretching Classes
- Choir / Singing Club
- Live Musical Performances
- Live Dance or Theater Performances
- Cards / Pinochle Club
- Visiting Chaplain or Priest
- Other Religious Services
- Day Trips and Outings
- Live Well Programs
- Birthday Parties
- Holiday Parties
- Dances
- Cooking Club
- Christian Services
- Book Club
- Pet-focused Programs
- Visiting Rabbi
- Devotional Activities On-Site
- Resident Band or Musicians
- Wine Tasting
- Wii Bowling
- Trivia Games
- Brain fitness / Dakim
- Men's Club
- Art Classes
- Happy Hour
- Gardening Club
- Bible Study Group
Reviews
for Brookdale Trillium Crossing
Write a review
A Place for Mom has scored Brookdale Trillium Crossing with 8.5 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Brookdale Trillium Crossing has 86 reviews with an average "overall experience" of 4.2 out of 5.
Overall Rating
4.2
Cleanliness
4.3
Friendliness
4.4
Care Services
4.2
Staff
4.3
Meals & Dining
4.4
Activities
4.3
Value for Cost
4.2
A Place for Mom has scored Brookdale Trillium Crossing with 8.5 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Brookdale Trillium Crossing has 86 reviews with an average "overall experience" of 4.2 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 86 reviews
Anonymous - Family/friend
Assisted Living
November 4, 2024
Brookdale Trillium Crossing
The sales woman at Brookdale didn't talk to the doctors and nurses who then treated mom like a leper and were not told of her condition and care needs. Hostile and judgmental, gossiping about mom almost openly. Tried to charge us [removed]k for services my mom did not receive. It took a long time to get the change off our record.
It took a long time to get the change off our record.
I am surprised people are not suing them for bait and switch.
Response from Brookdale Trillium Crossing
November 5, 2024
Thank you for taking the time to provide us with your feedback. Your feedback will be shared with management.
Anonymous - Family/friend
Independent Living
August 13, 2024
Brookdale Trillium Crossing Review
The facility is very clean, they offer lots of great activities for the residents, and the staff members have all been wonderful - very helpful. Everything has been perfect.
Anonymous - Family/friend
Independent Living
July 11, 2024
Our Brookdale Experience
Overall a nice place and staff, but more money needs to be put into updating/maintaining appliances/apartments than decorating or experiences that are nice but unnecessary. General staff are great, admin not always available. Broken laundry machines for months, cleaning crew pressuring residents for good reports/nomination for rewards, AC unit not working properly most of summer, shower not really "walk-in" and poor water pressure. Otherwise good/ very responsive desk staff, good food service staff, and quick, courteous maintenance staff. Very salty, chicken often overcooked, would like more "basic/classic" options (less "fancy" items), "to go" option is nice but often incorrect items sent, Brookdale should have a much more updated, efficient system for tracking meals each month (like a swipe card in real time) - current system takes too long to process and can cause residents to lose track of meals used (setting them up for extra charges) - otherwise content with food and very happy with food service staff. Often cancelled and some cost extra money - transportation staff is great but not always available- everyone should be able to make shopping trips, but some are left off the list (should make multiple trips or hire more staff to accommodate - some residents count on these once/week trips). Again, overall a very nice place and my mom loves living there- that said, we were shocked when she received her first very significant monthly fee/rent increase less than six months into her residency- this is a very expensive community, so increasing the fee/rent annually does not seem appropriate even considering cost of living changes- increases should be based on individual situations (number of years of residence, financial situation, etc.)
Let me reiterate- with all of the horrible places out there for senior care, Brookdale is great. I just wanted to document areas for possible growth. My mom likes it there very much, but I'm just disappointed by some issues that regularly pop up considering the cost. Mom is literally investing everything she has to live there, and she regularly stresses about having enough to stay for the long term. Her financial advisor believes she's created a long term plan, but there's stress about the unknown of future increases. I'd just like to see her be able to actually relax and enjoy her years. She loves it, so that's why she worries.
Response from Brookdale Trillium Crossing
July 12, 2024
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
Anonymous - Resident/client
Independent Living
May 30, 2024
A great place to live
5 for all categories, Brookdale Trillium is a wonderful place!! My family likes that I'm so happy here, the food is excellent, the residents and staff are friendly and helpful and I'm enjoying my life so much!!
Anonymous - Resident/client
Assisted Living
February 22, 2024
Review for Brookdale Trillium Crossing
I would recommend Brookdale Trillium to anyone who is retired and looking for a retirement place. We picked this community because of the food, friendliness and apartments.
Anonymous - Family/friend
Independent Living
December 14, 2023
great facility, highly recommend, 5 star facility
I would let others looking into Brookdale Trillium Crossing know that they give a VA discount to veterans...also, the food is amazing!
Anonymous - Family/friend
Independent Living
November 2, 2023
Friendly staff
My friend likes the food and I like the fact that BT does 30 days of physical therapy/exercise instruction with new residents. My friend is getting stronger and has better control of some of her health issues.
Anonymous - Family/friend
Independent Living
September 20, 2023
Our Family's Experience
Biggest "issues" from my perspective:
They don't have an efficient food tracking system, so Mom gets confused about how many of her limited dinners she's used. She tried asking and was told she'd have to wait until they had time to look it up. This sets her up for additional charges which don't even appear for 2-3 months, so I feel like this doesn't set her up for success.
Otherwise, Mom mostly enjoys the meals. She has only been disappointed with quality a few times.
Activities: Every time Mom expresses interest in the shuttle to stores, she's told the list is full and it's not available for two weeks. I'm getting her to stores, but this affects her independence.
She also expressed interest in the walking club, but then is told that it keeps getting canceled.
Mom is reluctant to join things, so it's only making her more reluctant when it doesn't pan out.
All of that said, we're otherwise satisfied! Mom is making friends and enjoying her home. She likes most meals, and the staff always helps her when she asks for it!
Susie - Resident/client
Independent Living
September 5, 2023
Brookdale is a MARY POPPINS place to live, "practically" perfect in every way! That's the truth from our perspective
We did the right thing at the right time and its here. One would hard pressed to find any place else as clean as Brookdale. EVERYONE here is very friendly, kind, caring, helpful FROM the housekeepers, caretakers, all in charge of dining including chefs, maître d's and servers, all maintenance, etc. TO the Executive Director and all who assist her in other executive positions. This would also include most all the other residents here. It takes working together when problems or disagreements occur; all done here amicably. From living in Independent Living, we have absolutely no complaints - that's our story and we're sticking to it! Are you kidding me? I would put Brookdale up against any other Senior Living Residence for food quality, presentation, eclectic selection and satisfaction. We would WIN every time. We can be as busy as we want to be; once in awhile we wish we had more "free" time. Cards, games, puzzles, chair volleyball, billiards, water aerobics, bingo, nightly movies, tailgates during season, kazoo band, choir, church services, flex your brain - just to name a few! You can see what I mean. We'll, you could say we "shopped around." Before making our decision we visited 6 other places; something kept drawing us back to Brookdale 3 times. My husband and I equate our choice like being on a "land cruise" - we have our own stateroom, activities daily, "happy hour" on Friday with "in house" or paid entertainment weekly, fantastic dining every evening with linens (read question 5 for my response), request the private dining room for an extra special occasion (in advance of course), out of town family can rest 1 of 2 or 3 guest rooms for a couple or several nights stay (also in advance) etc. If you have a car you are blessed; if not, you can get a ride.
Anonymous - Family/friend
Independent Living
August 31, 2023
A caring daughter
There are a few areas that could be improved on, but based on the experience we have had so far with Brookdale Trillium Crossing we would absolutely, over and over again recommend this community to other families. It's a beautiful place, and my mom is very happy there.
Anonymous - Toured community
Independent Living
June 12, 2023
Tour experience
I toured with Brookdale Trillium Crossing and they had a very long wait list. I also think that their business practices were shady.
Response from Brookdale Trillium Crossing
June 19, 2023
We appreciate you taking the time to visit and are sorry to hear you feel this way. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.
anonymous - Family/friend
Independent Living
June 6, 2023
This facility may be great for some people, but pay attention to the details.
1. My mom was constantly sick and in/out of the hospital while she was there. She has not been sick nor in/out of the hospital since she moved.
2. The cleaning service was lacking.
3. The apartment was filthy when we were moving her in.
4. Maintenance did not fix things properly.
5. The billing was terrible upon move out. They tried to assess a late charge when they were behind on some components of their billing, which is not the fault of the resident.
6. I think it may be a good place for some people & even great for others, but was not a good experience for us.
7. She might have had a better living experience on the assisted living side. However, the other issues would have still existed. I still don't know why she was constantly sick there, but as soon as she moved, she was no longer battling severe illness.
8. The resident garden should be wheelchair accessible.
9. They do a lot of parties and celebrations, which are nice.
10. They have happy hour which people seemed to really enjoy.
11. I hear the food is really good, especially if you don't have a limited diet.
12. Lots of resident outings
13. Happy hour is good
14. Happy hour is good
15. It has a pool which is nice
16. Parties, holidays and celebrations they do very well
Response from Brookdale Trillium Crossing
June 13, 2023
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
Anonymous - Resident/client
Assisted Living
May 16, 2023
A nice place to feel accepted and cared for.
They have a year around heated pool for water aerobics and then a huge discount over their normal price to move in before the start of the month.. There is problems with billing, and understanding the meal plan.Most people are on different plans so it can be difficult getting accurate answers to questions. Overall, it's good.
marcia A - Family/friend
Assisted Living
May 6, 2023
At the age of 101, we were forced to transfer my mom
At the age of 101, we were forced to transfer our mother to a different facility. We went through countless health and wellness directors and most of the aids who cared for our mother were hired on through agencies. That said, there was no consistency in her care which often resulted in mishandling her physically. Her skin is paper-thin, and she repeatedly was treated for skin tears.
The care plan she was paying for was never fully implemented. We staged numerous care conferences, which never resulted in any follow through from staff or administration. As a result, we found it necessary to pay for personalized services which totaled about $2,000.00 monthly above and beyond what was billed to us monthly.
Our mother was supported by the facility by providing her with only the rudimentary services. Beyond these, it was up to her family.
If you are searching for an AL facility, I would strongly suggest you look beyond Brookdale Trillium.
Response from Brookdale Trillium Crossing
May 26, 2023
We take your comments seriously and are committed to providing quality care and services to our residents. Your feedback has been shared with our management team for review.
anonymous - Family/friend
Assisted Living
September 21, 2022
Brookdale experience
They told us that my loved one was a perfect fit for the facility so we got everything all set up and moved in. After about a week they told us that my loved one needed hospice and that they would not be able to accommodate the needs. We were only here about a week and they billed us for 2 months of services that were not used. We did end up getting our money back though.
Response from Brookdale Trillium Crossing
September 26, 2022
We appreciate you taking the time to share your feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.
anonymous - Family/friend
Independent Living
March 10, 2022
It is clean, secure and friendly
The cleanliness of the community is 10 stars, it is spotless. The meals and dining service overall is okay, there are somethings our loved one is not the biggest fan of. Our loved one is financially comfortable here.
Monica - Family/friend
Independent Living
March 2, 2022
We find it to be very welcoming, diverse and really meets the needs
The food here is exceptional, our mother has a very picky pallet and she just raves about the food. The conditions of the apartments are excellent, the variety of activities and community events are really good. They have a pool with water aerobics which is fantastic, and they have assisted living on site so eventually our loved one will be needing that and she will not have to move communities. However our one complaint would just be with the house keeping, they say the residents get house keeping twice a month that is included in the rent, but it seems like they maybe are only there 10 minutes so I'm not sure how adequate or thorough of a job they are doing.
Ron and Susie - Resident/client
Independent Living
December 20, 2021
Brookdale is the place to be
No one was pushy in the beginning while we were still looking and we really appreciated that. Out of the ones we looked at, Brookdale Trillium Crossing made us feel the most warm and fuzzy. There are plenty of activities provided, if you want to be busy you definitely can. The food could not be any better, the meals are chef prepared and it is very good. The servers are excellent and know you by name. I would definitely recommend to others and already have.
anonymous - Family/friend
Independent Living
December 9, 2021
Nice Place to Live
It's very hard to get in touch with the staff. Right now I have an outstanding billing issue. I call and leave a message, and they won't call me back. That's my main issue with them. Everybody is friendly though. They'll come out and say hi to you. Even the director comes out ands asks if I got a call back yet and says someone will call. But then they don't. The apartments are very nice though. They're clean and have new carpet, and they paint when somebody new moves in.
Response from Brookdale Trillium Crossing
December 15, 2021
We appreciate you taking the time to share your thoughts and will review your feedback with our management team.
Hayley A - Toured community
Assisted Living
July 7, 2021
Many animals dying in their trash pond
I'm not sure how Trillium treats their residents inside, but I know how they treat their on-site pond and the wildlife that makes their home at the pond.... DEVASTATINGLY poor.
Another duck dead on the shore today after it's been eating in the pond's trash corner for a week. I've done my best to clean up Trillium's pond, voiced multiple concerns to Trillium's corporate office and local managers, & Trillium has done nothing to maintain their pond and refuses to hire professionals to clean it. It's not a nice sight to see for the residents and even worse when you get up close.
While trying to pickup trash, the scent of death and decay was gut-wrenchiing. Plastic bags, styrofoam, & more were lining the water & under the water. We saw 3 dead baby ducks floating in the trash this day.
When I spoke to the on-site manager, her concerns were about looks and she wanted the wildlife gone. This place doesn't care about the community, environment or animals. Please take your elder elsewhere.
Response from Brookdale Trillium Crossing
August 10, 2021
Brookdale is committed to the well-being of our residents and community, and we would like to thank you for taking the time to speak with our executive director regarding your concerns.
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Ohio regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Ohio regulations for Assisted Living.
Frequently Asked Questions about Brookdale Trillium Crossing
Brookdale Trillium Crossing offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Brookdale Trillium Crossing 8.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (614) 734-1000 to reach a resident at Brookdale Trillium Crossing.
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1 star
3%
Studio, 1bd, 2bd, Semi-Private
Danbury in Columbus is an assisted living community located in Columbus, Franklin County, Ohio. Columbus, which was ranked in BusinessWeek's 50 best cities in America, features endless events, attractions and dining and shopping opportunities. With guided tours through museums and factories, live...
9.3
Review score
34 reviews
9.3
Review score
34 reviews
5 star
47%
4 star
35%
3 star
3%
2 star
6%
1 star
9%
Studio, 1bd, 2bd
A hallmark of the Central Ohio senior living community, The Forum at Knightsbridge is a well-established retirement community offering independent living, assisted living, memory care, long-term nursing care, and rehabilitative care. Offering leasing programs with no endowments, The Forum offers...
Other Senior Housing in Columbus, OH
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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