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[name removed], the Sales Rep was so kind and genuine from from the beginning and the same kind person every time I see him. They truly get it! That's not just some elderly person that needs a place to stay...she's my mama! My heart! [name removed], the Health and Wellness Director. From the day she met my mother and me for the evaluation, she was so kind and so gentle. You could tell from the start that her heart is in it and that she truly loves her residents. (I'm not quite sure when she eats or sleeps because she always seems to be there at Brookdale.) I know I must drive her crazy with calls and texts, but she never lets it show and that's comforting. [name removed], Executive Director, she's been so kind and helpful with question and paperwork that mama' long term care insurance requires. I was so confused trying to fill out the forms myself and when I reached out for assistance she didn't hesitate to sit right down and help me. That really means a lot to. 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Her bill is now at [fee removed]. \n\nThat is my only complaint- otherwise the leadership of this particular place is kind and the staff overall are very kind to my grandmother, although she complains about a lot of carbs and lack of fresh fruits and veggies in meals.\n","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Very Helpful Staff","reviewContent":"The staff at Brookdale Avondale are very helpful and responsive. They are also very professional. We are very happy that we were able to move my mother-in-law to Brookdale Avondale. The food is great too.","reviewerDisplayName":"Carol W","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Well Kept and Friendly","reviewContent":"The facility is nice and well kept. The staff if very friendly and takes great care of my mom. She loves it here and enjoys the activities and food. 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