RSL Management Group

The management is inadequate, The maintenance has not been kept up over the years. The current manager does not have much satisfaction and remote and doesn't try hard enough in my opinion. there is no advance planning in this community. I would not recommend this community to others based on my experience.

My mom was only there for a respite stay while we were on vacation for a month. My mom had a hard time adjusting and I think the the staff could have done more to help. They were informative during the intake process and they did answer my questions but they were not pro active when it came to care. I felt she was safe while she was there. The food was okay. The community was a little plain compared to other options in the area. It would not be my long term pick for my mom.

I was not at all pleased with the facility. They have had a change in staffing and things might be better now. With the new upper management hopefully things will improve!

I would never recommend them to anyone. My loved one passed away 2 years ago this month and I sent a letter to Brookstone and copied you and their parent company about his care or lack of care. I never heard back from anyone. There were too many issues to list. He was left unattended. Room never cleaned. Mold on air-conditioning unit. I went every day and hospice came 3 times a week. I did all his laundry. He would be left in wet sheets and clothes until I arrived. Finally was able to find another place after 3 months at Brookstone. His final months were a nightmare and I still relive them

They were understaffed and as a result, my mother fell and fractured a hip and that hastened her passing. It's a nice place, the staff is caring. They WERE understaffed at the time of her injury and that's something people should consider.

The few positives are the facility was very clean. They had great food. And they offered plenty of activities. However, the staff is not attentive to the residents. They don't check on them. There is no follow-up when you try to reach out to the nursing supervisor or director. They just don't return calls or emails. They did not follow up properly with me or my loved one after she fell and had a concussion. Essentially the care staff hide all day, and we had to learn where to find them when we needed them. They were not readily on the floor or easy to find. The facility is not adequately staffed. There was only one caregiver for the whole floor in assisted living. And the staff who are there do things like go and sit in their cars or lay down on the couches.

They still owe me a refund and I have not received it. I took my father to the hospital because he was dehydrated. The staff was friendly but the CNA's did not chart liquid or food intake. My Dad was lost one time in someone elses room. I never saw anyone mop or clean the rooms or bathrooms. Food SUCKED! i am mad that I never received my prorated refund.

Dark, small memory care unit. On bottom floors. Same cost per month as more modern places.

This place is an unmitigated disaster. This building is filthy!! The director is in way over her head and the nursing is not even up to basic state regulations. Surprised this place has made it so long, but heard numbers have been steadily decreasing. Stay clear! You can thank me later.

It may be easier to point out the positives, rather than publish a novel about the problems at this facility. When I first walked in, the entrance smelled like a skunk… if you know what I mean… Our tour guide was rude and pushy, constantly cutting me off during our conversation. It came off very desperate. Aside from the employees, the building was not kept up. They were renovating one section during our visit, so maybe things will improve. However, I will not be returning to the Pinnacle for as long as upper management stays the same.

This facility has very poor management starting from the top. They were unprofessional during our visits and seemed to have no control over the community. I felt bad for the residents that had already moved in.

Do not send your loved one they are not watching your loved one ,I pulled my mother out do to head nurse !place went down hill she let go good help hired staff who play games on cell phones and take cigarette brakes every 10 minutes There are other reasons I took mom out I tried to have the issues taken care of But they didn't care DON'T SEND LOVED ONE HERE !!