RSL Management Group

They do seem to be nice and very friendly. My mother can communicate, carry on a conversation and all that, but she is at a dining table with three people who can't and there are people who can communicate and I think it would be better if she were with them.

My Mom is almost 82, and has been at Brookstone for 16 months now, and absolutely loves it. Almost two years ago, she was diagnosed with dementia, and could no longer live alone. My siblings and I feel really blessed that we have Mom at Brookstone. The staff is great! They have made our Mom feel like she was at home since day one. She has been in great health while at Brookstone, not sick one single day. It's amazing! We would highly recommend Brookstone to any family that is faced with the difficult decision to transition a parent to an assisted living facility.

My name is Lynda Dockery. I am younger than most of the residents at Brookstone. This is an advantage for me because I have lots of "Moms and Dads" ! I am a type 1 insulin dependent diabetic .I also have several other health issues. . The diabetes and other issues make it impossible to for me to live alone. Brookstone is a wonderful alternative for me. All my physical needs are well taken care of by the qualified staff. I really feel at ease and at home at Brookstone.

My mother was a resident of Brookstone for approximately three years before her passing this year. Mom loved the personnel of Brookstone as part of her own family. The last year of of mom's life was difficult and the staff at Brookstone assisted mom in every way to make her life more enjoyable and pleasant as possible. I still have loved ones at Brookstone and can assure you she has and will be treated as well as my mother was. Thanks to all of you as Brookstone as I count you as my mother did as family. R.S.

My 90 yr old mother has been living at Brookstone for 2 years now. She has enjoyed it. We feel that all the staff is caring and helpful. Meals are good and activities offered for that age is wonderful. When she has had any medical issues come up, the nurse/administration has been quick to notify us so we can address. Highly recommend this facility.

to me brookstone is a very nice place. everyone is very helpful with anything my mother might need. the nurses are really nice and helpful and are always there when needed.i worked for washington regional and had always heard brookstone was a good place for a loved one.

Very thorough tour, they offered me to come back and eat to see how they do their meals.

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

We have been very happy with our experience at Park Louisville. The staff is caring, personable, and does a great job communicating and collaborating with family members on care.

My loved one is currently having some difficulty getting around and performing -day-to-day tasks, but the staff are sure to take good care of her. She is very happy with this facility!

4.5 We have had a few little issues, but over all it has been great. Yes, I would recommend Brookstone Assisted Living community to other families based on the experience so far.

I'd say it was a caring place at all levels - very responsive to individual needs. In our case I think laundry 2x a week (or more) would have been better. Maybe present cost options for laundry if more needed each week. This was primarily because [name removed] was incontinent.

The place is very nice. The staff is friendly, they keep the residents entertained with activities. Its clean. I only had one issue when the wound my dad had was not attended to for two days, but it was immediately abated. Also, I wish they would give family members the code to access the place after business hours

This facility is quite nice and I heard many good things from the other residents and their families. The ONLY complaint I have is that within the first 3 days my dad was there his dentures went missing. We were never able to locate them, so he had no teeth for the 3 weeks he was there before he went into hospice.

They just had a full changeover of the nursing staff (Director of Nursing was let go then all nurses left), they hired a new Director of Nursing and they've been using agency nurses for the last few months for coverage. They held a hiring event and are re-staffing with full time nurses. I've seen a decline in care, communication, and knowledge since the [name removed] was let go and the nurses quit. They are rebuilding and I'm hoping it improves because I can't move my mom because she's too far declined to move her. I've heard the new [name removed] is good and is working on closing the gaps. They have not been meeting my mom's medical needs that I'm paying [amount removed]extra for monthly.

I like the fact it is designed for people with memory issues. It would be an improvement if visitors were given a daily code to exit and enter the fenced in outside space. I have and do highly recommend, it's a great community.

Very clean nice place. People were great to work with. Had a little problem with paperwork for moms long term care insurance but they got it fixed. Would recommend this facility. Very easy to get to and they have wonderful views.

I liked the value for cost. The cleanliness was a plus. I toured several places. The location suited my needs in relation to other places within easy driving distance. I liked the appearance.

They have about an 8/1 ratio of residents to staff. Many of the caregivers are very attentive and care for their residents but they cannot keep eyes on every resident at every moment. They are required to check on them every 2 hours but it is much more frequent than that during the day. The staff and directors are very knowledgeable and provide comfort (hugs, pats, and good listening). The directors are available on weekends and return my texts/calls promptly even when they are out of the building. They are understanding, show compassion to family members, and work with us as a caring team to find solutions to challenges. The facility has recently remodeled one whole wing and replaced carpet with nice looking wood floors. This helps keep the halls cleaner. The common rooms feel like a home with living rooms, cozy dining area and lots of natural light. The light is soft and ambient, not sterile. The man that helps with maintenance is kind to help with many jobs such as hanging TVs and picture frames, and moving furniture. There are thumb locks on the resident doors if a resident wants to shut the door and lock it (because it's difficult to keep other residents from coming into others' rooms and touching/taking things) but the caregivers prefer the doors open and residents to not be in their rooms all day but to participate in activities. The caregivers have ability to unlock doors. There is a very nice walking path outside but a family member must accompany the resident. Each resident's room has its own heat and ac. Another one of the best things about this facility is that they have nurses there on staff. So it is easy to be seen without having to leave.

Overall the staff is very nice and caring, they took the time to get to know my mom and understand her needs and personality/behaviors. The care services provided meet my mom's needs regarding nursing, general caretaking, and specialty services (Speech therapy as an example). The cleanliness is okay but could be improved. I've noticed the microwaves appear to never have been cleaned, the public restrooms are often not as clean as I'd like, the hallways smell like urine at times. The other area that is just average is the food, it is okay but not fresh and very full or preservatives. I would not choose to eat it if it was offered to me. It is a good value for the cost and the staff truly care about my mom and her well being.