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8.4
Review Score
10451 Linn Station Rd, Louisville, KY 40223
Overall the staff is very nice and caring, they took the time to get to know my mom and understand her needs and personality/behaviors. The care services provided meet my mom's needs regarding nursing,...
Park Louisville is a personal care community dedicated to enhancing quality of life by enabling residents to continue their daily routines with as much independence as possible. Every detail of the building is designed with the safety, security and personal freedom of residents in mind. Homelike...
136 36th Ave SW, Cedar Rapids, IA 52404
I have been very pleased. My husband had to be in another facility for 9 days before I found Corridor Crossing Place. It was a huge facility, no windows, no outdoor area and cost more, I was very happy that...
Our goal is to create an environment that makes you feel at home! We invite you to continue to share experiences and make new memories, while being part of a community that truly cares. Enjoy your private apartment and let us take care of housekeeping, cooking & laundry. Your friends are...
1880 Fairground Rd, Greenville, MS 38703
We are pleased with how our loved one is settling in at the Valor Manor. It is a clean and well-kept community. The atmosphere is warm and inviting. They are very welcoming to our family members when we come...
We provide our residents with lifestyles, housing, care and services in comfortable surroundings.
108 Clarington Drive, Southaven, MS 38671
Everything was great. The staff was always pleasant & always answered any questions right away or found out the answers to the questions that they did not know. What stood out about Pinnacle was their...
Hermitage Gardens of Southaven is a beautiful, 55-suite retirement community offering Assisted Living and Alzheimer's Care. Step inside our doors and discover charming assisted living with a distinctive grace reminiscent of Southaven's celebrated history. Personal touches create a community rich...
415 E Longview St, Fayetteville, AR 72703
Brookstone was a great place for my dad he ended up at North Hills for a bit and they were fantastic! He died during his stay at NorthHills and they were just awesome after he passed, very caring and...
Welcome to Brookstone, the first Assisted Living II community in Northwest Arkansas- serving the community for over 22 years!Brookstone is a company built on love that spans generations. Located in Fayetteville, Arkansas, we are dedicated to cultivating a community that invites you to live, love,...
Review Score
117 reviewsOut of 10
5 star
52%
4 star
27%
3 star
16%
2 star
4%
1 star
4%
A Place for Mom has scored RSL Management Group with 8.4 out of 10 using our proprietary review score based on 26 reviews in the last 2 years. Over all time, RSL Management Group has 117 reviews with an average "overall experience" of 4.3 out of 5.
Overall the staff is very nice and caring, they took the time to get to know my mom and understand her needs and personality/behaviors. The care services provided meet my mom's needs regarding nursing, general caretaking, and specialty services (Speech therapy as an example). The cleanliness is okay but could be improved. I've noticed the microwaves appear to never have been cleaned, the public restrooms are often not as clean as I'd like, the hallways smell like urine at times. The other area that is just average is the food, it is okay but not fresh and very full or preservatives. I would not choose to eat it if it was offered to me. It is a good value for the cost and the staff truly care about my mom and her well being.
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The Pinnacle of Louisville in Louisville, KY
4.2
(27 reviews)
Staff is very friendly and seem genuinely caring toward its residents.
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Brookstone in Fayetteville, AR
4.3
(35 reviews)
Brookstone was a great place for my dad he ended up at North Hills for a bit and they were fantastic! He died during his stay at NorthHills and they were just awesome after he passed, very caring and helpful, There were a couple of people at Brookstone that were very helpful and caring with my dad, but there did seem to be lots of turnover there.
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Brookstone in Fayetteville, AR
4.3
(35 reviews)
There have been several different Managers and owners of Brookstone, which means different payment methods required and also means more time figuring out new payment methods. Staff is very nice. Housekeeping didn't check the fridge daily and it had rotten food in it. The toilet had a leaking seal and wasn't fixed until I saw it ,smelled it and brought it to their attention. Also the bathroom wasn't cleaned regularly, as promised. Because of all of those things, the room smelled horrible and I had to go to Management. The move in was simple, me and a cart. The meals are fair and desserts are really good. I recommend the facility. I think that if I lived nearby and was able to visit regularly, the housekeeping issues would have been resolved earlier.
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Brookstone in Fayetteville, AR
4.3
(35 reviews)
I was in a difficult situation and they provided the respite care I needed for my father quickly and compassionately. I would recommend to others. Staff is very caring. Compassionate and patient.
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Brookstone in Fayetteville, AR
4.3
(35 reviews)
The staff is very friendly and helpful, but sometimes too timid. Mostly lovely Marshallese people. They are very caring and capable. With my father's Dementia, they need to tell him instead of ask, such as today is your shower day, not do you want a shower. Let me help you to the bathroom instead of do you need to use the restroom. The meals are good quality and there's a nice selection of choices for each meal. The activities are lacking, but the Activities Director tries hard to provide opportunities. Dad's room is usually clean, however I've been known to clean the bathroom on their off days. It is cleaned by them once a week or as needed. There has not been much need for communication, as I am here with him 4-7 days a week. I would recommend this facility to others. There are some residents who have been here 7-15 years and wouldn't go anywhere else. They are happy and very content with their care.
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Brookstone in Fayetteville, AR
4.3
(35 reviews)
We toured Brookstone and it was number two on our list of top choices. If my loved one's Dementia progresses, we will probably move her here. The assistant that I worked with during the tour was very nice. I spoke with the Director by phone but he never followed up with us.
Brookstone in Fayetteville, AR
4.3
(35 reviews)
We picked this community because overall I liked the personal attention that they give to my loved one, and they work with her. They have been very friendly. They don't have much turnover. They been pretty good. I would recommend to other families.
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Corridor Crossing Place in Cedar Rapids, IA
3.9
(43 reviews)
Based on our experience with Brookstone we would recommend this community to other families.
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Brookstone in Fayetteville, AR
4.3
(35 reviews)
The Pinnacle of Greenville in Greenville, MS
4.8
(4 reviews)
The staff are very kind, and the prices are affordable. He's close to his doctors office and the amenities are a great bonus. Overall, they provide good care, good prices, good location, and good staff. Overall, I am very happy with our experience.
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The Pinnacle of Southaven in Southaven, MS
4.1
(8 reviews)
It is a small community and they don't have the best communication with the family. The family is finding out information about our loved one through a web portal whether than the staff. The care for the community and residents isn't as expected. There have been times we have to let the staff know of a residents needing assistance or where they need to clean better.
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Corridor Crossing Place in Cedar Rapids, IA
3.9
(43 reviews)
Our tour with The Brookstone went great! The people who we met with were wonderful and answered all of our questions. Unfortunately, they just did not have the type of care that my loved one needed and so the facility did not match what we were looking for.
Brookstone in Fayetteville, AR
4.3
(35 reviews)
We have been very happy with our experience with Brookstone Assisted Living.
Brookstone in Fayetteville, AR
4.3
(35 reviews)
There has been a lot of turn over which has made a lot of changes in the community. It is hard to get a relationship going or getting to know someone when there is so much turn over and change in staff. My loved one is happy that we are at this facility as opposed to other facilities. She is as happy as she has been through this whole process. If there is some more stability with the staff and the ability to create a routine things would be even better.
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The Pinnacle of Southaven in Southaven, MS
4.1
(8 reviews)
I like the place. It's charming yet realistic. It's not brand new, but then you're not paying for brand new either. The experience is pretty good. I think it's better than my loved one does, but she would complain about anywhere. I get along really well with the people there. They treat me really well. I would maybe like to see more activities and more things for the residents to do to keep boredom at bay. And my loved one would also like to see them follow through on care a little bit quicker. Little things like getting her toenails clipped more often, help finding her remote control or getting it replaced. Just follow through on little things like that. Overall I think they're pretty good.
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3.5
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Corridor Crossing Place in Cedar Rapids, IA
3.9
(43 reviews)
The Pinnacle has a cottage type vibe and I really liked it, it seems homey. It is a beautiful facility and I really liked the girl I spoke to initially. She was not able to be there during the tour due to a family emergency so the staff did not know that I was coming. The staff to patient ratio here seemed low which made me nervous.
The Pinnacle of Southaven in Southaven, MS
4.1
(8 reviews)
You have to judge the facility for yourself. Room sizes are adequate, The food is average but they do have a variety. The grounds are well maintained and they do have a place for folks to go outside. I would recommend this community.
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The Pinnacle of Louisville in Louisville, KY
4.2
(27 reviews)
They have had a lot of turnover rate, which we believe it is probably due to COVID. For the two months we were able to visit, it is just adorable it is probably one of the warmest and coziest places we have seen. The women at the front desk are wonderful, and the value is phenomenal. Our loved one loves the staff and she has a favorite care giver that she sees at night. From our understanding the care services seem fine. The moment our loved one needs anything they are very quick to communicate with us. Our loved one does enjoy their pet therapy day,
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The Pinnacle of Louisville in Louisville, KY
4.2
(27 reviews)
I think it is a great place. The staff is friendly. They have done a good job with Covid 19 keeping people safe. The food is good. The room sizes are pretty good. They have an outdoor courtyard in the middle of the building for residents.
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Corridor Crossing Place in Cedar Rapids, IA
3.9
(43 reviews)
There are 5 total RSL Management Group Facilities.
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