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7.3
Review Score
510 West Northwest Highway, Barrington, IL 60010
When we arrived we were located in a small unit. My wife required extra care so another bed was required. They moved us into a larger unit for NO additional charge! They acquired a bed for my wife which she...
Chapters Living of Barrington is an intimate, licensed residence devoted to caring for those needing assisted living and nurturing those with memory loss or Alzheimer's disease. Multiple different care 'neighborhoods' are provided within Sunrise of Barrington: Assisted Living; the Terrace Club...
12700 Antioch Road, Overland Park, KS 66213
We have recently had problems with Rose Estates--some due to lack of staffing, which is a common problem with such facilities and some due to some irresponsible staff members.
At Rose Estates Assisted Living, we're committed to delivering the amenities, care and service that our residents and their families deserve. We personalize our programs and services to provide the right balance of care and assistance as your needs change. Our friendly staff is dedicated to...
2022 Hwy 46 West, New Braunfels, TX 78132
My mom has only been at Chapters for just over a month. She is settling in nicely. The staff is very kind and patient. The facility is clean and there are always lots of activities for the residents.
At Chapters Living of New Braunfels, we are dedicated to the individualized, focused care of our Alzheimer's and dementia residents, and their families.Our memory care specialists understand the importance of a personalized approach by providing customized programs that are designed to show the...
11909 Lamar Avenue, Overland Park, KS 66209
The staff have been good to work with and do try their best during these trying times. My mom has bonded with a couple of them. And they were in contact when my mom had to go to the hospital last month. It...
Your search is over. One look at the beautifully manicured lawns, spacious apartments and elegant decor, you'll know this is a great place to call home. Lounge by the fire, watch your favorite television program or listen to the player piano with your friends. Birds singing and crickets chirping...
2501 Aldersgate Rd, Little Rock, AR 72205
This community was a wonderful place either for respite or long term placement for you or your loved one. We did respite but in doing that we were able to meet other residents that we could see were being...
At Memory Care of Little Rock, we are dedicated to the individualized, focused care of our Alzheimer's and dementia residents and their families. We provide care environments for those suffering from the numerous forms of memory loss by offering a uniquely designed Care Program for each...
10910 Town Center Dr, San Antonio, TX 78251
Westover Memory Care took excellent care of my mom when she was there from 2021-January 2023 in which mom passed. Everyone was so loving and giving and it gave me reassurance she had people tending to her...
At Memory Care of Westover Hills, we are dedicated to the individualized, focused care of our Alzheimer's and dementia residents, and their families. We provide care environments for those suffering from the numerous forms of memory loss by offering a uniquely designed Care Program for each...
955 N Hickory Rd, South Bend, IN 46545
3000 NE 64th St, Gladstone, MO 64119
They have an onsite doctor, so the resident doesn't have to leave. The community is very friendly. They have meals and you call ahead and eat with your loved one, prior to COVID. The staff makes sure...
Heritage Village of Gladstone is an assisted living community located in the city of Gladstone, Missouri in the county of Clay. Residents of this community can easily spend their days wandering through the wooded trails of Hidden Hollow Park which touches up against the back yard of Heritage...
15 Wallingford Dr, Platte City, MO 64079
Heritage Village - Platte City is an assisted living community located in Platte City, Missouri in the county of Platte. This suburb of Kansas City is just close enough to the city to allow day trips or weekend trips or to allow friends and family to easily visit using the major airport in Kansas...
Review Score
166 reviewsOut of 10
5 star
54%
4 star
25%
3 star
14%
2 star
3%
1 star
7%
A Place for Mom has scored Chapters Living with 7.3 out of 10 using our proprietary review score based on 24 reviews in the last 2 years. Over all time, Chapters Living has 166 reviews with an average "overall experience" of 4 out of 5.
Overall we are pleased with Rose Estates. It is clean, food is good and staff is friendly and welcoming. My issue right now - Mom cannot put any weight on her left leg because of a fractured hip. She has had to wait for help to assist her in getting off the toilet - one time was 30 minutes and another 25 minutes. I understand that the help might be busy with other residents, but I think that is way too long. Is there enough help? Mom is paying for Level #2 Assisted Living Care. I don't have any details in front me as to what that covers.
5
5
3
3
3
Rose Estates in Overland Park, KS
4.1
(26 reviews)
We are struggling to get the necessary attention for which we chose Rose Estates and were assured was available for our mother. We are disappointed in the care provided and frustrated by the lack of effort on the part of the Rose Estates staff to meet our needs at this time. We hope this will change but right now it is up to the family to monitor her needs and respond to frantic calls for help from her which are the result of failure of the staff to be monitoring her medical needs.
3.5
4
3
3
3.5
Rose Estates in Overland Park, KS
4.1
(26 reviews)
The turnover of staff had suddenly become an issue after years of consistency, friendliness and great quality of care. One could feel the happiness and family-like atmosphere in the halls, but they lost their manager to retirement, their cooking staff all left (food quality has completely deteriorated) and their fantastic handyman who practically whistled while he worked also left. Newer staff members do not have the training they need to deal with the elderly. Some (not all) staff members are cranky, disrespectful, and, in fact, downright bullying and rough with residents. Hopefully this is just a temporary issue and they will get a grasp on all of it, but for now, the family atmosphere and cooperative team feeling and support have not only declined, but reversed. This is a lovely facility and until all of the recent turnover of staff, we have been extremely happy with the care offered at Rose Estates. There are still staff members there who are wonderful and amazing, but they appear to be frightened or intimidated and less enthused about their jobs.
4
1
1
3
3
Rose Estates in Overland Park, KS
4.1
(26 reviews)
My Mother has only been there seven weeks. She is getting use to it. She has a very nice room with all of her own things. The activies she has not participated in, she is having trouble with balance and walks with a walker. she has maculate degeneration on the eyes. We moved her here so she would have 24/7 care and she does have that some of it better than others. The nights are the worst for her.
3
3
3
3
3
Heritage Village of Gladstone in Gladstone, MO
3.5
(21 reviews)
I felt the Gladstone facility was too dark as my Mother and Aunt have low vision. I was also looking for a place where they could have their own living room and that did not seem to be available. I was very concerned that all of the rooms had Bath Tubs and my Mother or Aunt cannot manuever in and out of a bathtub. My Mom couldn't even with assistance. I felt the outside area was not inviting. However the Platte City facility outside area was very nice and only one level. If there had been rooms with private living rooms, and a walk in shower, I may have considered it. It was very nice. Even saw an old friend there who likes living there. I like the fact that they check up on the person if they don't make it to meals.
3
3
3
3
3
Heritage Village of Gladstone in Gladstone, MO
3.5
(21 reviews)
It was more expensive and seemed to be colder. It was really nice looking but I don't think they would be able to give my brother the attention that he needs because it's so bit. The other thing is that the expense is too much. My brother is young and he wouldn't be able to stay at Sunrise for more than a couple of years, if that.
5
5
4
4
2
Chapters Living of Barrington in Barrington, IL
4.4
(26 reviews)
Facility was OK. Office and staff area did not look organized. Don't think it is what we want.
3
3
3
3
3
Heritage Village of Gladstone in Gladstone, MO
3.5
(21 reviews)
Facility was OK. Office and staff area did not look organized.
3
3
3
3
3
Heritage Village of Gladstone in Gladstone, MO
3.5
(21 reviews)
-Liked the director. -nurse in building 24/7 - LOVE THAT -Full fridge and microwave -Encourages Hospice if desired -Docs make visits here or they -will take to dctor apt if in area.
3
3
3
3
3
Rose Estates in Overland Park, KS
4.1
(26 reviews)
My brother has been a resident for several months now. Lamar Court is a very friendly, welcoming place to live. They are however understaffed. This puts pressure on the hard-working staff who do their best and on the residents who are not getting their needs met in a timely manner. Activities are great. The cook is excellent but the service which is contracted out is very poor. Nursing care is excellent. The cost is reasonable.
2.5
4.5
2.5
5
4.5
Chapters Living of Town Center in Overland Park, KS
3.6
(30 reviews)
Lamar Court keeps trying...Seems like consistent staffing turnover as well as quality maintenance challenges. Finally getting much delayed updating. Cooks change more than the menu. Reminders for your loved one needs are an asset. Medical staff tries -- had has improved of late. Organization would be key improvement. Current director is trying to improve the property but so much to do. Fairly good activities for residents to enjoy. Nice to have a stylist come for residents.
2.5
3.5
2.5
3.5
3.5
Chapters Living of Town Center in Overland Park, KS
3.6
(30 reviews)
My sister did well here as long as her health was pretty good. However, when she required more attention, it became obvious that there was inadequate staffing
2.5
2.5
2.5
2.5
2.5
Rose Estates in Overland Park, KS
4.1
(26 reviews)
My mother was in this facility pre Covid and we couldn't have been happier with her care. But since the pandemic ended the staff turnover has left the care unacceptable for our family. Our mother was left in a wet bed so often we had to change her mattress and when we moved her the sheets smelled of urine and there was a dirty diaper under her bed. There is no art or music therapy and the new staff try hard but are in need of training on working with those suffering from dementia. We tried to get a care plan for our mother for over a month with no success.
1
4
4
3
1
3
2
Chapters Living of Little Rock in Little Rock, AR
4.5
(19 reviews)
The director of marketing was brand new, it was only her second day on the job when she met with us. We told her that my loved one had dementia and that her Alzheimer's had gotten to the point where I could not take care of her. She assured us that they would take of her and that there were activities to do. On day 5, she called us and said that we needed to find mom a different place to live and that they could not deal with Alzheimer's. They gave us the impression that they were more than willing to care for her but we were very disappointed in the whole experience. It may work for some, but not for others.
3
4
2
1
1
4
1
Heritage Village of Gladstone in Gladstone, MO
3.5
(21 reviews)
There was one nurse that was really good to my grandma. Other than that, I feel like the staff [removed] her and she left with dehydration and pneumonia. It was assisted living, but I don't see how she could have come in and then leave a month later with dehydration and pneumonia. I really don't have any good things to say about them. It was clean on the first floor, but the rest of place is filthy. My overall experience was awful and I would never suggest anyone to go there.
2
3
2
2
4
Heritage Village of Gladstone in Gladstone, MO
3.5
(21 reviews)
Communication and follow through have been challenging. They say the right things but then I have to ask repeatably. Food is ok but limited choices & not always practical for seniors ( chili is on the menu but not chicken noodle soup). Extremely limited male staff especially for the number of male residents.
1.5
2.5
1.5
1.5
1.5
Chapters Living of Town Center in Overland Park, KS
3.6
(30 reviews)
While the location looks great, pay attention to the staff and level of care. The director ignored residents asking for help, stating she would get someone to assist them but didn't. Residents were left alone in common areas with no staff to engage with. They were clearly bored even though the activity schedule stated they were suppose to be having an activity. Food was left out in the bistro area from breakfast or lunch even though it was past those meal times.
1
1
1
1
1
Chapters Living of San Antonio in San Antonio, TX
4.6
(27 reviews)
We did not have a good experience with this community. They did not care for my father and his needs well at all. The management is not very good here. They are not good at responding to my concerns. I feel like they are not very honest and are hiding things. Their skilled nurses do not have licensees. Also we had some insurance problems. They lied to my father and I would never recommend this community to anybody.
1
1
1
1
1
Chapters Living of Town Center in Overland Park, KS
3.6
(30 reviews)
The only thing great about this place is the limited staff. Ashley, Donna and Elizabeth. They are the only ones who keep the place going. The new "manager" Julie its totally under qualified. Three people who own it aren't even in healthcare they are in rental property its what the regional director stated. Also there is NOT a nurse on staff at all. I'm happy I removed my loved one from this facility.
3
3
1
2
1.5
Heritage Village of Platte City in Platte City, MO
3.6
(5 reviews)
I would never bring my father back to their facility. He were there for 1.5 years and I saw the decline in his health. [Name removed] is a horrible director. She tries to make herself sound as though she is educated, caring, responsible and has the resident best interest, but fails in every way. My father was over medicated to make their lives easier on many occasions. I have seen so many individuals there decline in health and a few pass away. When I removed my father from there, I had called 1 month in advance to give them notice. [Name removed] made it very difficult, and charged my father for the month that he left. When I called to make sure they were not going to charge me for another month, [name removed] said she was because I did not give them a 30 day notice. She is very hard to work with and tries to come across as a good person. She accused me of cursing at her when I used the word "[profanity removed]" . I told her she needs to get her [profanity removed] together due to the fact, that she asked me to submit a copy of my POA for the 3rd time. I guess her virgin ears were offended. Give me a break! There are good people working for them that due care, but the top person in charge is her and honestly in my opinion she is not qualified.
0.5
0.5
0.5
0.5
0.5
Chapters Living of San Antonio in San Antonio, TX
4.6
(27 reviews)
There are 9 total Chapters Living Facilities.
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