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36000 Campus St, Westland, MI 48185
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Ted
-
Child of resident/client
4.0
The Westland House
I would rate all categories a 4+. They just started sourcing out the Medical part of the business, so they are not a licensed facility anymore (whatever that even means). My mom seems very happy there.
About the facility The Westland House
The Westland House in Westland, MI is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Assisted Living
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Amenities at The Westland House
Healthcare Services
- Staffing & Ancillary Services
- Memory Care
- Medication Management
- High Acuity Care
- Non-Ambulatory Care
- Incontinence Care
- Diabetic Care
Meals & Dining
- Vegetarian
- Room Service
- Meals Provided
- Professional Chef
- Guest Meals
- Pureed Meals
- Low / No Sodium
- No Sugar
- Restaurant Style Dining
- Special Dining Programs
- International Cuisine
Room Amenities
- Air Conditioned
- Cable or Satellite TV
- Garden View
- Wheelchair Accessible Showers
- Handicap Accessible
- Private patio, deck, or balcony
- Ground Floor Units
- Full kitchen
- Respite or Short Term Stays Offered
- Kitchenette
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Uncovered Parking
- Transportation at Cost
- Property Convenient to Public Transit
- Resident Parking Available
Pets
- Pet Care Available
- Dogs Allowed
- Weight Limit (lbs)
- Cats Allowed
Common areas
- Indoor Atrium
- Barber Shop
- Outdoor Common Areas
- Outside Patio
- Library
- Indoor Common Areas
- TV Lounge
- Meeting Room
- Private Bath
- Beauty Salon
Recreational areas
- Game Room
- Piano or Organ
- Movie or Theater Room
Services
- Grocery Shopping and Errands
- Beautician
- Housekeeping
- Laundry Service / Drycleaning
Languages spoken
- English
Activities
- Other Religious Services
- Men's Club
- Art Classes
- Devotional Activities Offsite
- Trivia Games
- Intergenerational Programs
- Stretching Classes
- Karaoke
- Adventist Services
- Current Events Club
- Wine Tasting
- Day Trips and Outings
- Brain fitness / Dakim
- Birthday Parties
- Dances
- Bible Study Group
- Live Dance or Theater Performances
- Community Service Programs
- Tai Chi
- BBQs or Picnics
- Devotional Activities On-Site
- Yoga / Chair Yoga
- Pet-focused Programs
- Live Well Programs
- Activities Off-site
- Happy Hour
- Gardening Club
- Visiting Chaplain or Priest
- Book Club
- Walking Club
- Educational Speakers / Life Long Learning
- Catholic Services
- Activities On-site
- Live Musical Performances
- Holiday Parties
- Community Service Organizations
- Visiting Rabbi
- Christian Services
Compare
The Westland House
36000 Campus St, Westland, MI 48185
Hutcheson Manor
21620 Middlebelt Rd, Farmington Hills, MI 48336
Ashford Court
37501 Joy Road, Westland, MI 48185
Waltonwood Carriage Park
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8.0
Review score
56 reviews
8.0
Review score
56 reviews
5 star
18%
4 star
31%
3 star
11%
2 star
11%
1 star
29%
10
Review score
51 reviews
10
Review score
51 reviews
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
9.6
Review score
156 reviews
9.6
Review score
156 reviews
5 star
56%
4 star
30%
3 star
9%
2 star
3%
1 star
2%
9.6
Review score
26 reviews
9.6
Review score
26 reviews
5 star
73%
4 star
19%
3 star
0%
2 star
0%
1 star
8%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Memory Care, Independent Living
Care types offered
2
Assisted Living, Independent Living
Reviews
for The Westland House
Write a review
A Place for Mom has scored The Westland House with 8 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, The Westland House has 56 reviews with an average "overall experience" of 3 out of 5.
Overall Experience
3.0
Cleanliness
3.2
Friendliness
3.5
Care Services
2.8
Staff
3.4
Meals & Dining
3.5
Activities
2.7
Value for Cost
3.1
A Place for Mom has scored The Westland House with 8 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, The Westland House has 56 reviews with an average "overall experience" of 3 out of 5.
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1-20 of 56 reviews
Anonymous - Family/friend
Assisted Living
July 26, 2025
Avoid this place , please
My family member was there for a short time window. I trusted them to take care of her. Promises were made but definitely not kept. I wouldn’t trust the owner/ property manager to run a lemonade stand let alone a senior facility. Complete disorganization, greed and lack of accountability and concern . The most egregious part of it all is instead of taking responsibility for failures and missteps, they engage in blame shifting and slanderous statements against the families for speaking out. Openly hostile, completely unprofessional. A lot of these reviews here and on Google read pretty much the same. You can plainly see they are unethical by just reading their responses to concerns .
Ted - Family/friend
Assisted Living
July 2, 2025
The Westland House
I would rate all categories a 4+. They just started sourcing out the Medical part of the business, so they are not a licensed facility anymore (whatever that even means). My mom seems very happy there.
Anonymous - Family/friend
Assisted Living
March 26, 2025
Our families experience
There is no handicapped door at entrance - no electric door for wheelchairs- no hand sanitizer available anywhere for visitors, staff and employees in common areas or entry. Yes...we would recommend this community to other families. My mother in law requires a lot of care now- and they are good to her. the residents all seem very happy and staff are very friendly. There is no odor when you walk in- which I think is very important. Oh- her hearing aids were lost- but I guess that happens. I just found it odd that there was no handicap accessible entrance- especially being an assisted living facility, and no hand sanitation available in the open common areas. It is a nice place and staff is nice. They are good to her which is extremely important.
Also, they were helpful with figuring how long her money would last... with the monthly bills. Also we were told they were working on getting licensed with Medicaid/ which is very important when money runs out.
Anonymous - Family/friend
Assisted Living
March 20, 2025
Review for The Westland House
Very friendly staff, nice clean facility handles any issues in a timely manner.
Marc L - Family/friend
Assisted Living
February 18, 2025
Friendly and reasonably priced
When I realized I needed to find a place to transition my mother to as her Parkinson’s got worse, I was so overwhelmed. I must have toured every assisted living in the area. Most of them with her situation were substantially more expensive, and didn’t have actual in-house nursing (it was outsourced). The staff has been incredibly sweet to her and I feel much better knowing someone with medical training is there
Amanda H - Family/friend
Assisted Living
February 12, 2025
Nice place, not perfect
[name removed] was superb, meeting with us and making sure the transition went smoothly. Whenever we had a concern, she immediately addressed it.
The issue we had was with some of the support staff. Some were terrific, and others were subpar. Turnover seems to be a problem there. If everyone had the “family” feel that some have, this would be a wonderful place. The meals were good, and family is always welcome to have meals with the residents. All in all, it was the best place in our process range but you still need to be present and advocate for your loved one.
Anonymous - Family/friend
Assisted Living
February 9, 2025
Horrible management
At first we felt good about the place but that quickly faded. Everything changes once the papers are signed. When confronted about any issues management will gaslight and blame shift. Clothes sent out for laundry never returned. Medications not given properly. I did not feel safe leaving
Anonymous - Family/friend
Assisted Living
September 27, 2024
Facility is not fit to be assisted living
The Westland House is a horrible place and the owner only cared about the money he would make or lose. We gave notice by second week my loved one was there. You should not recommend this place to anyone. Some of the techs were nice and helpful
Response from The Westland House
September 30, 2024
I am very sorry to hear about your negative experience. We work hard to provide great care and customer service. I’d like to learn more about your experience if you’re willing to share with me in detail. Please call me directly 734-331-0073.
Anonymous - Family/friend
Assisted Living
July 30, 2024
Understanding what assisted living is and is not.
The facility is close, the administrator was extremely knowledgeable and helpful securing funds from various agencies to support the payments being made by residents! Very! The staff had quite different ideas as to what exactly their duties were when it came to actually assisting residents. When asked if the staff could provide the care needed for a person in my moms mental and physical state the answer was a very confident yes, the results fell short multiple times requiring several meetings to find out what could have or should have been done to prevent a lengthy hospital stay and several falls! My mother did not return to the facility after her visit to the hospital. I could not and would not recommend the facility for the care of a senior with needs similar to my mother's! Mild dementia and some weakness in her lower extremities. Residents were placed in their rooms behind closed doors left to fend for themselves overnight. My mother's first night the midnight staff has no idea she was there! NONE!
Memory care was asked for specifically and we were told several times they could handle it, not true!!!!!!!
After asking the administrator if a service could be provided she would say yes, her staff would openly rebut and say "We have to do all that?" They had no idea what was expected of them even after the admin said it would be done. Mind you we're all sitting there together! Spread the word, assisted living is for people who may need you to reach something from the top shelf, fetch an item from the garage or help grandma zip up and read her prescription bottle. This was about all they can handle!
Gail - Family/friend
Assisted Living
July 17, 2024
wonderful management, definitely worth a look, positive experience
The majority of the staff were very helpful especially before she passed. Management was very helpful and I can't thank them enough. I would definitely use them again.
Damon H - Resident/client
Assisted Living
June 12, 2024
Great place
I'm very satisfied with the assistant care of this facility. My mom is very comfortable with their services and staff. They have activities for the residents daily and shows so much lobe to the residents.
Dina - Family/friend
Assisted Living
May 16, 2024
Review for The Westland House
The staff at the Westland House has been amazing taking incredible care of my grandfather. They are friendly, attentive and supportive of his needs.
Response from The Westland House
May 21, 2024
Thank you for the kind review. We are happy to hear how pleased you are with the team at the Westland House. Thanks for taking the time to share your experience.
Jaymi - Family/friend
Assisted Living
December 28, 2023
Definitely recommended
Everyone is so friendly and helpful and answers all of our questions. The housekeeping is great. My mom says the food is awesome and she really likes it there. The move in process was good, it went well. The communication is great. I would definitely recommend The Westland House to others.
Response from The Westland House
December 29, 2023
Jaymi, Thank you for the feedback. I am pleased to hear mom is enjoying herself. She certainly fit right in and made friends quickly. She is a pleasure and we appreciate having her as part of The Westland House Family. I hope you have a great holiday season. Thanks again for the feedback.
John - Family/friend
Assisted Living
December 22, 2023
Family Experience friendly atmosphere and caring staff
The all-inclusive pricing is outstanding. No surprises perfect for people on a fixed budget. Staff supportive and attentive they Treat residents with respect and are smiling. Very happy my mother is very happy. Owners listen and are open to making changes.
Response from The Westland House
December 26, 2023
John, Thank you for the review. We appreciate your feedback. We are very happy mom is so happy!
Veronica S - Resident/client
Assisted Living
November 26, 2023
Medicaid Nightmare
We picked this facility for the affordable living and the fact that they take the medicaid MI waiver. The owners outright lied and told us at the monthly family meeting NOT to listen to the Medicaid waiver office telling us that they were cutting off funding to Westland House. A mere 3-4 days later we were notified in writing that the Westland House could no longer accept Medicaid waivers and we had to move our mom out on short notice. Scrambling to find another facility over a holiday weekend was a horrific experience.
While living there the laundry was hardly ever done on time, items went missing, cleaning in the resident rooms was a joke, and the activities program (while the activities director was quite friendly and nice) was bare bones, repetitive, and lacking in much of anything. Like coloring on paper was an “activity”. I think they just had zero budget for activities.
Anonymous - Family/friend
Assisted Living
November 10, 2023
Review for The Westland House
I would NEVER recommend then to anyone. Our experience was horrible. We picked this community because I was told that they accepted Medicaid, would help with forms, none of that happened.
Response from The Westland House
November 12, 2023
I am sorry your experience hasn’t been what you expected. The Westland house no longer accepts Medicaid waiver reimbursement. There are other benefits your loved one might qualify for. I am happy to review other options with you. If you are the loved one of a current resident, please ask for me Chris Schott next time you’re in the community. I will go over other potential options for financial benefits with you.
J Z - Family/friend
Assisted Living
October 26, 2023
Very bad experience
Zero star. Avoid. Repairs not done, limited menu with very few healthy choices, showers not given for weeks at a time. Meds not given, items missing from laundry and room. The staff would "borrow" things and never return them. They can't afford their own equipment? . The staff wasn't trained. Could not figure out how to use a shower chair. A catheter bag was installed backwards, so all the urine just backed up into the patient.
Final straw was an aide tried to give 39 units of insulin instead of the correct 12 units. My wife, who is a nurse, caught the potentially fatal error. For her saving her mother's life, [name removed] and [name removed] had us banned from the property, fabricating a HIPAA violation against my wife. The actual violation was the aide leaving a medical record open in the hall and administering the wrong meds to the wrong patient. [name removed] reports cited multiple violations. [name removed]/[name removed] will deny any wrongdoings, but the reports are on the [removed] site for your reading pleasure.
Anonymous - Family/friend
Assisted Living
July 24, 2023
How much assistance is assistance?
Administrator responded quickly to problems but aides were never sure of their duties and would contradict administrator in front of families members. Residents would basically be on their own once the doors to individual rooms were closed. Staff did not communicate with coworkers on other shifts. Not assisted living. The amount of assistance was always in question from aide to aide. Families considering this facility should first understand what assisted living is and what it is not!! Administrator was very knowledgeable and knew her business but deserves a better staff.
Response from The Westland House
July 25, 2023
Thank you for the candid feedback. I would like to hear more specifics relating to your experience. Please email info@thewestland.org with your contact information. I am one of the owners, we are the only ones with access to that email, so your privacy is assured. I hope you will connect with me personally, and share more so we can look into your concerns in greater detail.
Chris
Anonymous - Family/friend
Assisted Living
July 13, 2023
Review for The Westland House
We picked this community, because of the location and price. Be sure that the person being placed here is mostly self-sufficient and doesn't only needs limited medical care. Other issues were wrong laundry returned. Once papers were signed, [name removed] the director never returned calls or was available.
Paul - Family/friend
Assisted Living
June 28, 2023
All around good place.
I have told quite a few people about The Westland House. It's an all around good place for your loved one(s). The staff and management are very friendly.
Response from The Westland House
June 29, 2023
Thank you for taking time out of your day to offer your feedback. I'm happy to know you and you're loved one are pleased with our staff and management team. Thanks again and enjoy the holiday weekend!
Neighborhoods around The Westland House
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Michigan regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Michigan regulations for Assisted Living.
Frequently Asked Questions about The Westland House
The Westland House offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored The Westland House 8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (734) 326-6537 to reach a resident at The Westland House.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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