About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2024 Assisted Living Winners
About Memory CareMemory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering. Complete guide to memory careBest of 2024 Memory Care Winners
About Independent LivingIndependent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.Complete guide to independent livingBest of 2024 Independent Living Winners
About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible, no-frills living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
VERIFIED PARTNER

The Haven and The Laurels in the Village at Carolina Place

CompareSaveShare

13180 Dorman Rd, Pineville, NC 28134

For pricing & availability:
(866) 374-4058
8.8
Review score
28 reviews
Add review
8.8
Review score
28 reviews
5 star
46%
4 star
36%
3 star
4%
2 star
0%
1 star
14%
See all reviews
9.1
Review score
4428 reviews
139 facilities
The Haven and The Laurels in the Village at Carolina Place
CompareSaveShare
The Haven and The Laurels in the Village at Carolina Place
1010 Photos available
88 Floor plans available
The Haven and The Laurels in the Village at Carolina Place in google map

Get pricing & check availability

Please enter a valid full name.

Please enter a valid email address.

Please enter a valid phone number.

By clicking “Submit”, you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

Anonymous
-
Child of resident/client
4.0
Highly recommend
The staff is very compassionate and empathetic. They really care about the residents. I highly recommend this facility to anyone.

About the facility
The Haven and The Laurels in the Village at Carolina Place

Find excellent assisted living and memory care at The Laurens & The Haven in the Village at Carolina Place. This community in Pineville, North Carolina (managed by Five Star Senior Living) offers a homey sanctuary in a suburban setting — an ideal backdrop to a great retirement.

Community Amenities and Services

With a wide range of available health services, on-site staff ready around the clock, and an award-winning memory care program, you can rest assured that your loved one will always have access to top-notch, personalized care at a moment’s notice.

In the dining room, restaurant-style experiences await in a comforting atmosphere with chef-inspired menu options made fresh. Housekeeping and laundry services can also be provided to create a stress-free retirement.

Explore the surrounding area after consulting the concierge, shoot rounds of pool in the billiards lounge, or join in a fun activity. Art classes, brain fitness programs, live entertainment, and more create an engaging environment that’s sure to satisfy a diverse set of interests.

Living Arrangements

This community offers studio, one-bedroom, and two-bedroom apartments in multiple floor plans to suit a range of preferences. Each unit can come equipped with wheelchair-accessible features and kitchenettes.

State licensing information

To explore the licensing information and compliance histories of senior...

Read more

Senior living options offered

Assisted Living

Memory Care

Pricing
for The Haven and The Laurels in the Village at Carolina Place

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Assisted Living

Unlock pricing
Studio
Starting at $XXXX/mo
Unlock pricing
1 Bedroom
Starting at $XXXX/mo
Unlock pricing
2 Bedrooms
Starting at $XXXX/mo

Memory Care

Unlock pricing
Studio
Starting at $XXXX/mo
Unlock pricing
1 Bedroom
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at The Haven and The Laurels in the Village at Carolina Place

Select tour type
Select preferred date
Select preferred time

Compare

Sunrise of Providence
Sunrise of Providence

5114 Providence Road, Charlotte, NC 28226

Legacy Heights Senior Living Community community exterior
Legacy Heights Senior Living Community

11230 Ballantyne Trace Ct, Charlotte, NC 28277

The Bungalows at Indian Land arts and crafts studio
The Bungalows at Indian Land

2210 Belle Street, Indian Land, SC 29707

8.8
Review score
28 reviews
8.8
Review score
28 reviews
5 star
46%
4 star
36%
3 star
4%
2 star
0%
1 star
14%
9.6
Review score
75 reviews
9.6
Review score
75 reviews
5 star
45%
4 star
31%
3 star
15%
2 star
0%
1 star
9%
9.4
Review score
72 reviews
9.4
Review score
72 reviews
5 star
59%
4 star
31%
3 star
8%
2 star
1%
1 star
1%
9.4
Review score
6 reviews
9.4
Review score
6 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at The Haven and The Laurels in the Village at Carolina Place

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • High Acuity Care
  • Incontinence Care
  • Diabetic Care
  • Non-Ambulatory Care
  • Medication Management

Meals & Dining

  • Low / No Sodium
  • Anytime Dining
  • Guest Meals
  • Room Service
  • Professional Chef
  • Restaurant Style Dining
  • International Cuisine
  • Pureed Meals
  • Meals Provided
  • Vegetarian
  • No Sugar
  • Special Dining Programs

Room Amenities

  • Kitchenette
  • Respite or Short Term Stays Offered
  • Wheelchair Accessible Showers
  • Air Conditioned
  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Ground Floor Units
  • Garden View

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Resident Parking Available
  • Uncovered Parking
  • Complimentary Transportation

Pets

  • Cats Allowed
  • Dogs Allowed
  • Weight Limit (lbs)

Common areas

  • Meeting Room
  • Barber Shop
  • Computer or Media Center
  • Indoor Common Areas
  • Beauty Salon
  • Library
  • Outside Patio
  • Outdoor Common Areas
  • Private Bath
  • TV Lounge
  • Central Fireplace

Recreational areas

  • Raised Garden Beds
  • Piano or Organ
  • Arts and Crafts Center
  • Billiards Lounge
  • Game Room

Services

  • Laundry Service / Drycleaning
  • Housekeeping
  • Beautician
  • Grocery Shopping and Errands

Languages spoken

  • English
  • Spanish

Activities

  • Tai Chi
  • Montessori Programs
  • Live Musical Performances
  • Birthday Parties
  • Wine Tasting
  • Art Classes
  • Day Trips and Outings
  • Visiting Chaplain or Priest
  • BBQs or Picnics
  • Wii Bowling
  • Devotional Activities Offsite
  • Brain fitness / Dakim
  • Trivia Games
  • Educational Speakers / Life Long Learning
  • Forever Fit
  • Reminiscence Programs
  • Devotional Activities On-Site
  • Sensory-based Programs
  • Pet-focused Programs
  • Happy Hour
  • Holiday Parties
  • Live Dance or Theater Performances
  • Activities Off-site
  • Dances
  • Activities On-site
  • Cooking Classes
  • Gardening Club
  • Stretching Classes

Reviews

for The Haven and The Laurels in the Village at Carolina Place

8.8Review score28 reviews
8.8
Review score
28 reviews
5 star
46%
4 star
36%
3 star
4%
2 star
0%
1 star
14%
Five Star Senior Living
9.1
Review score4428 reviews139 communities
Write a review
A Place for Mom has scored The Haven and The Laurels in the Village at Carolina Place with 8.8 out of 10 using our proprietary review score based on 21 reviews in the last 2 years. Over all time, The Haven and The Laurels in the Village at Carolina Place has 28 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.2
Friendliness
4.3
Care Services
4.0
Staff
3.9
Meals & Dining
4.0
Activities
4.0
Value for Cost
3.9
A Place for Mom has scored The Haven and The Laurels in the Village at Carolina Place with 8.8 out of 10 using our proprietary review score based on 21 reviews in the last 2 years. Over all time, The Haven and The Laurels in the Village at Carolina Place has 28 reviews with an average "overall experience" of 4 out of 5.
Parent company
Five Star Senior Living
9.1
Review score4428 reviews139 communities
Logo for Five Star Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 28 reviews
Anonymous - Family/friend
Memory Care
December 19, 2024
4.0
Verified Review
Highly recommend
The staff is very compassionate and empathetic. They really care about the residents. I highly recommend this facility to anyone.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
4
Ken & Bonnie - Family/friend
Assisted Living
November 8, 2024
5.0
The Laurels----a hidden ALF gem in Pineville, NC
My husband and I have had a very pleasant experience admitting his father to The Laurels. The professionalism and kindness displayed by the entire staff is nothing less than phenomenal! When we first entertained the idea of placing my father-in-law in The Laurels, we were met by one of the kindest and very professional sales and marketing individuals. Her name is [name removed]. [name removed] calmed our fears of Dad being in a new environment by giving us a tour of their facility, taking our phone calls with additional questions, and then meeting us on more than one occasion to help us complete forms. [name removed] was an angel in disguise for us! What a professional woman she is! Personally, I have had quite a few years of experience in the long-term care industry and wish I/we could give 10 stars instead of the limit of 5 stars to [name removed] and the staff at The Laurels. I have seen all kinds of facilities and have experienced various nursing teams with other family members in other state
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Haven and The Laurels in the Village at Carolina Place
November 12, 2024
Ken and Bonnie, thank you for sharing your experience at The Laurels. We’re delighted that you felt welcomed by our team and that their kindness and professionalism helped to ease the transition. Our team is dedicated to supporting families every step of the way, and we’re thrilled that the assistance of our sales counselor provided you with such exceptional service and ultimately peace of mind. We're honored your father / father-in-law now calls The Laurels his home, and your enthusiastic recommendation is very much appreciated (as is your desire to give us 10-stars!).
Skyler B - Toured community
Assisted Living
October 12, 2024
5.0
Festival
It was so fun and a beautiful place. They do a good job with events and taking care of the older adults and more. [name removed] & [name removed] do a great job! I was looking for my mother in possibly moving to memory care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Haven and The Laurels in the Village at Carolina Place
October 17, 2024
Skyler, we're happy to hear that you enjoyed your visit and appreciated our events and dedicated team. Providing a beautiful environment and excellent care for our residents is our top priority. If you have any questions about memory care options for your mother, please don’t hesitate to reach out. We’re here to help!
Sharon A - Family/friend
Memory Care
October 12, 2024
5.0
Great place for your loved one
My husband moved to The Haven a short time ago but we already feel like family. Very caring staff. I highly recommend The Laurel and The Haven! They do a good job everyday ; especially [name removed] and [name removed]
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Haven and The Laurels in the Village at Carolina Place
October 17, 2024
Thank you, Sharon, for your wonderful review! We’re very glad to hear that you and your husband feel at home at The Haven. Our caring staff truly strives to create a family atmosphere, and it’s heartwarming to know their efforts are appreciated.
Greg G - Family/friend
Assisted Living
October 12, 2024
5.0
This is the place for NC and SC assisted living.
I flew to CA with my wife and 2 sons to bring my widowed mom to the Laurels. After she had lived in the same house for over 60 years, imagine her and my trepidation moving across the country for the next stage in both our lives. It was the best thing for her and my immediate family - and my siblings. Aloof and reclusive by nature, my mom found the staff to be patient and kind. The residents have been wonderful to her too. I have peace of mind knowing she gets sensitive and welcoming care at the Laurels. The facility is modern and comfortable. My mom says the food is great, like the staff. Residents have the opportunity to make each room his/her own, including hanging a bird feeder outside the bedroom window.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Haven and The Laurels in the Village at Carolina Place
October 17, 2024
Thank you, Greg, for sharing your heartfelt experience. We are thrilled to hear that your mom is feeling welcomed and cherished at The Laurels. Our team is dedicated to providing compassionate care, and we’re glad our efforts have brought peace of mind to you and your family. It’s wonderful that she’s enjoying her new home and the chance to personalize her space! We look forward to continuing this journey together.
T C - Family/friend
Memory Care
October 5, 2024
5.0
Family Member
My grandfather is at the Haven. He has absolutely thrived being there! He’s become the social butterfly with everyone!! The Havens provides him with everything he needs from meals, activities and socializing!
Cleanliness
4
Friendliness
5
Care Services
4
Staff
3
Meals & Dining
5
Activities
5
Value for Cost
3
Response from The Haven and The Laurels in the Village at Carolina Place
October 8, 2024
We’re thrilled to hear that your grandfather is thriving at The Haven and enjoying all the activities and social opportunities we provide. It’s always our goal to ensure residents feel engaged and supported and we are honored by your kind words for our vibrant community!
Terry S - Family/friend
Assisted Living
September 10, 2024
5.0
The Laurals
Very supportive group of people. They are flexible with folks who have to work and get all the paperwork done for them. Facility is beautiful. Food is well presented. Flexible with substitutes.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Haven and The Laurels in the Village at Carolina Place
September 11, 2024
Thank you, Terry, for your kind review! We're so glad to hear that you've found our team so supportive and flexible. We strive to make the process as smooth as possible for everyone, and it's great to know you appreciated our efforts -- and are grateful for your shout outs for the delicious food and the beauty of the community.
Kimberly W - Family/friend
Assisted Living
July 22, 2024
5.0
The Haven & The Laurels in the Village at Carolina Place
Nice, Clean facility. Staff is kind and caring for residents. [name removed] and [name removed] do a superb job keeping my mom involved in as many activities as possible. They vary those activities so that no one gets bored doing the same things -- except, of course, those that they truly enjoy. Like Bingo and Jeopardy! Chef [name removed] does a wonderful job with the meals -- quite tasty and varied.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Haven and The Laurels in the Village at Carolina Place
August 8, 2024
Kimberly, thank you for your thoughtful review! We’re so pleased to hear that your mom is enjoying the variety of activities we offer at The Laurels & The Haven. Our team takes great pride in keeping residents engaged and happy, and it’s wonderful to know that our chef is delighting your mom with delicious meals. We’re grateful for your kind words and thrilled that your mom is thriving in our community!
Sally Ann L - Toured community
Memory Care
July 21, 2024
5.0
Best Community Ever !
[name removed] was very welcoming, he took his time to show my family and I around the community. He was very informative and transparent about everything for this big stepping stone in transitioning my parents into a senior living community. I feel confident that they will be taken care of. This is their home away from home
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Haven and The Laurels in the Village at Carolina Place
August 8, 2024
Thank you, Sally Ann, for sharing your experience! We’re glad our team made you feel so welcome and informed during your visit. Making the transition to senior living is a significant step, and it’s wonderful to hear that you feel confident that The Laurels & The Haven is the perfect next home for your parents.
Calvin J - Toured community
Assisted Living
July 19, 2024
5.0
Visit
Very pleasant and comfortable facility, very pleasant atmosphere and lunch was very delicious and filling, observed residents engaged in bingo and watching a movie, some were outside enjoying the sunshine and warm weather.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Haven and The Laurels in the Village at Carolina Place
August 8, 2024
Thank you for your kind words Calvin. It’s wonderful to hear that you found our community very pleasant and comfortable during your visit, and that you enjoyed lunch with us. We’re glad you had the chance to see our residents engaged in activities they love, whether it’s bingo, a movie, or simply enjoying the sunshine. Please let us know if you have any questions and we hope to see you again soon.
Tammy S - Industry reviewer
Memory Care
July 19, 2024
5.0
This Place Feels Like Family!
The community is centered on family and care. Every time I visit, they ensure that I feel warm and welcomed. Their hospitality is unparalleled, making it an excellent workplace and an even better place to bring your loved ones. [names removed] are exceptional individuals, always willing to go the extra mile for any family. Truly remarkable people.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Haven and The Laurels in the Village at Carolina Place
August 8, 2024
Tammy, thank you for sharing your insights on life at The Laurels & The Haven in the Village at Carolina Place. We’re so happy to hear that you feel welcomed every time you visit. Our team is committed to providing exceptional hospitality and care and we truly appreciate your recognition of our efforts.
TR - Family/friend
Assisted Living
July 12, 2024
4.0
Verified Review
Review for The Haven and The Laurels in the Village at Carolina Place
I would recommend The Laurels. The executive Director and activity personnel are excellent. The residents are extremely welcoming and friendly.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
5
Response from The Haven and The Laurels in the Village at Carolina Place
July 17, 2024
TR, thanks for your feedback and recommendation -- and we are especially grateful for your nod to all our warm and welcoming residents.
Gray - Family/friend
Memory Care
June 13, 2024
4.0
Verified Review
Our Experience
My loved one was previously a resident at The Haven at Carolina Place. Everything about The Haven at Carolina Place, the facility and the staff, was great. However, the management was so poor that it detracted from everything else.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
3
Value for Cost
4
Response from The Haven and The Laurels in the Village at Carolina Place
June 26, 2024
Gray, thank you for your feedback. I am the Executive Director and was appreciative for your kind words about the community and the team in our Bridge to Rediscovery memory care neighborhood. We strive to provide the best experience for our residents and their families and all comments are valuable to help us improvement, and as such I invite you to contact me directly so I can learn more about your concerns.
Anonymous - Family/friend
Memory Care
April 12, 2024
4.0
Verified Review
Great staff
skin dry on legs no lotion, constant turn over of staff. They stopped therapy because she could not follow the command (memory loss). At our home the therapist would take her by the hand and show her what the activity was. The cost is high and it went up [amount removed] in a year. Visit often, talk with the workers. Do not fear speaking up you are paying for this service. Clothes get missing .
Cleanliness
4
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
4
Activities
3
Value for Cost
3
Response from The Haven and The Laurels in the Village at Carolina Place
April 23, 2024
Hi, I am the Executive Director and want to thank you for taking the time to share your thoughts. As I want every resident and family to have a five star experience at The Laurels & The Haven in the Village at Carolina Place I would welcome the chance to speak with you personally about your concerns. Please contact me at the community at your convenience. P.S. We hold monthly focus groups for the families to voice any concerns or questions, as well as a monthly dementia support group. You can get on the email list to hear about these run by calling the community and asking to be added to our distribution list.
Tara - Resident/client
Assisted Living
October 12, 2023
1.0
Shameful
They accepted my mother for AL fully aware of her abilities and assured me she was an excellent fit. From the moment she moved in, however, they treated her with nothing but disdain. One nurse in particular was an absolute nightmare and when I reported her for being overly aggressive and cruel it was laughed off as "that's just how she is." The residents seem to all stay in their room, the atmosphere was heavy and it's like the staff had this big secret but no one would say anything. When I would go to visit I would get glared at and it was extremely uncomfortable. She was accepted to another facility at the same time but I chose here. I will forever regret that decision. We were promised that their staff had all of the tools on hand to help so I happily wrote the check. Clearly that's all they wanted. It took three weeks for her to even be evaluated for rehab and by week four she left in an ambulance in worse condition than when she moved in. Absolutely horrible experience.
Cleanliness
3
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
3
Activities
1
Value for Cost
1
Response from The Haven and The Laurels in the Village at Carolina Place
November 13, 2023
Tara, I am the Executive Director and would like the opportunity to speak with you about your experiences at The Laurels. We strive to provide a warm and welcoming community where we always exceed the expectations of our residents and their families, and was sorry to read that was not the case for you. Please contact me at the community at your earliest convenience as your feedback is very important to us. Thanks in advance and I hope we are able to connect soon.
Anonymous - Family/friend
Assisted Living
August 2, 2023
4.0
Verified Review
Our Experience
My loved one is a current long time resident at The Haven and The Laurels in the Village at Carolina Place. The friendliness and quality of care are great. The cleanliness is good. The activities and value for cost are good, also. However, there have been so many changes in management since my loved one moved into this facility. The actual staff that works with the residents are incredibly good. The new office management staff is still too soon to tell, but slow to answer questions and resolve issues.
Cleanliness
4
Friendliness
5
Care Services
5
Meals & Dining
2
Activities
4
Value for Cost
4
Response from The Haven and The Laurels in the Village at Carolina Place
August 4, 2023
Thank you for sharing your thoughts on life at The Laurels & The Haven in the Village at Carolina Place. I am the Executive Director and want to especially thank you for your kind words for our team and the care they provide your loved one. I would be interested in chatting with you about some of your recent frustrations about getting timely answers and issues resolved. Please contact me at the community when you have a few minutes to chat.
Anonymous - Family/friend
Memory Care
July 13, 2023
1.0
Verified Review
Our families experience
We had an awful experience and I removed my family member from their care after 10 days. There were one or two employees who actually cared for the residents the remainder were aggressive, rude or not attentive at all, I would never recommend someone use this facility. The nurses were TERRIBLE, if I could give a 0 I would. There was NO care in patient care. Most meals were inedible, over salted and not cooked fresh. They were brought over from another facility and were rarely even warm. I had to bring food in for my family member. There was an activity program but it seemed so childish for grown adults. This facility has no value
Cleanliness
2
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
2
Value for Cost
1
Response from The Haven and The Laurels in the Village at Carolina Place
July 17, 2023
I am the Executive Director and take all feedback very seriously. Our goal is to create a warm and welcoming environment for our residents and their families where we deliver excellent care at all times. I was disappointed to read that we feel short of those goals in your eyes and would like to speak to you personally about your experience. Please contact me at the community at your earliest convenience as I would welcome the chance to chat.
P S - Family/friend
Memory Care
May 31, 2023
3.0
Nothing to shout about
They really sell this place when you visit! But once you move in all is forgotten. We were told so many things that changed after move in. They were able to bully us to move my loved one to the more expensive building without one of us present at the assessment. If I had time to think it through I would have asked them to change the meds and it would have been fine. The staff has changed so many times I can't count. VERY short staffed and they are always eating and chatting with each other. Especially one of the men working in the food and service area. You can walk by and they don't stop the chatting. Now a few of the staff are very good and very helpful but the majority are not. I am starting to look for someplace else but my loved one is happy there (memory care). Food is ok and very little activity other than bingo.
Cleanliness
3
Friendliness
4
Care Services
3
Staff
3
Meals & Dining
3
Activities
3
Value for Cost
2
Merrill - Family/friend
Memory Care
May 12, 2023
4.0
Verified Review
Our families experience
People turn over majority leaving or have left. Staff shortages. Bath room had water puddles on three different occasions. Finally explained to someone who got maintenance involved. Most very helpful, polite, and courteous. Clothes match, and are clean. She appear content . She does not verbalize every thing well. Her expression towards help when they are talking with me tell the story. She is a very good eater. Only a few occasions have I seen food left on dish. The staff is short so there is no one to sit and help her play bingo if families do not. The ball toss she was not participating. I wish she could become more involved. She enjoy the outings. Value of cost could be better. Some little things should be included.
Cleanliness
3
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
3
Value for Cost
4
Response from The Haven and The Laurels in the Village at Carolina Place
May 17, 2023
Thanks for your feedback Merrill. We apologize for any inconvenience caused by the maintenance issues, but are glad to see they were resolved. It was nice to read that your loved one is quite happy here, and enjoys the food and outings. We appreciated reading your comments on how you've always found our team to be helpful, polite, and courteous. We strive to always provide exceptional service to all our residents and families and will take your feedback into consideration as we strive to earn five stars from you in the future. Thank you for choosing The Laurels & The Haven in the Village at Carolina Place.
anonymous - Family/friend
Assisted Living
March 9, 2023
4.0
Verified Review
Highly recommend
LOVE LOVE LOVE The Haven and The Laurels. There is a major difference in quality compared to other places in same price range - anything better facility wise was almost $3000 higher per month. I would 100% recommend this facility, especially with the cleanliness of the facility and the nursing staff.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
3
Value for Cost
5
Response from The Haven and The Laurels in the Village at Carolina Place
March 20, 2023
Thanks! We LOVE LOVE LOVE recommendations from families and are honored to have received yours!
Viewing 1-20 out of 28 reviews

Neighborhoods
around The Haven and The Laurels in the Village at Carolina Place

See what the neighborhood has to offer and what’s nearby:
The Haven and The Laurels in the Village at Carolina Place in google map

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the North Carolina regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about North Carolina regulations for Assisted Living.

Frequently Asked Questions
about The Haven and The Laurels in the Village at Carolina Place

The Haven and The Laurels in the Village at Carolina Place offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored The Haven and The Laurels in the Village at Carolina Place 8.8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (980) 229-3802 to reach a resident at The Haven and The Laurels in the Village at Carolina Place.

Similar communities nearby

Find Assisted Living

Legacy Heights Senior Living Community community exterior
9.4
Review score
72 reviews
9.4
Review score
72 reviews
5 star
59%
4 star
31%
3 star
8%
2 star
1%
1 star
1%
Studio
Legacy Heights Senior Living Community is nestled in a neighborhood in Charlotte, NC, close to shopping, restaurants, entertainment, and plenty of things to do. Just a short drive away are many notable attractions worth visiting, such as the Ballantyne Country Club, StoneCrest Shopping Center,...
The Blake at Edgewater community exterior

The Blake at Edgewater

1099 Edgewater Pkwy, Indian Land, SC 29707
Starting at $X,XXX+ monthly
8.0
Review score
16 reviews
8.0
Review score
16 reviews
5 star
43%
4 star
31%
3 star
13%
2 star
0%
1 star
13%
Studio, 1bd, 2bd, Semi-Private
Resort Style Assisted Living and Memory CareStrategically located in Indian Land, South Carolina off of Edgewater Parkway. The Blake at Edgewater is unlike any other. Retirement and hospitality are blended to create an assisted living and memory care community where you will feel right at...
Photo of The Pines on Carmel Senior Living

The Pines on Carmel Senior Living

5820 Carmel Rd, Charlotte, NC 28226
Starting at $X,XXX+ monthly
8.7
Review score
48 reviews
8.7
Review score
48 reviews
5 star
48%
4 star
29%
3 star
15%
2 star
2%
1 star
6%
Studio, 2bd, Semi-Private
Bank on having the time of your life at The Pines on Carmel Senior Living, where a full calendar of activities and social programs, in addition to apartments with thoughtful amenities and services, offers a rewarding, enriching lifestyle. Our community provides Assisted Living and Memory Care in...
Photo of TerraBella Little Avenue

TerraBella Little Avenue

7745 Little Ave, Charlotte, NC 28226
Starting at $X,XXX+ monthly
9.0
Review score
51 reviews
9.0
Review score
51 reviews
5 star
55%
4 star
33%
3 star
10%
2 star
0%
1 star
2%
Studio, 1bd, Semi-Private
Lease by October 29 and get $1,000 off your rent for the first three months. THAT’S A SAVINGS OF $3,000!*We are continuing to admit new Residents, where possible and appropriate, to help residents and families in need. We will do all we can to help those who are in need of our services now and...
The Blake at Baxter Village community entrance

The Blake at Baxter Village

522 6th Baxter Crossing, Fort Mill, SC 29708
Starting at $X,XXX+ monthly
6.3
Review score
16 reviews
6.3
Review score
16 reviews
5 star
44%
4 star
31%
3 star
19%
2 star
6%
1 star
0%
1bd, 2bd, Studio, Semi-Private
Photo of Brookdale South Charlotte

Brookdale South Charlotte

5515 Rea Road, Charlotte, NC 28226
Starting at $X,XXX+ monthly
8.9
Review score
46 reviews
8.9
Review score
46 reviews
5 star
52%
4 star
26%
3 star
11%
2 star
7%
1 star
4%
Studio, 1bd, Semi-Private
Do More, Live MoreIt’s time to build your best life, and we have just the place to do it. We are a beautiful care community for seniors, offering the best in assisted living and memory care services. We provide just the right amount of support, enabling each resident to pursue their passions,...
Photo of Highpoint at Fort Mill

Highpoint at Fort Mill

5028 Holloway Drive, Fort Mill, SC 29715
Starting at $X,XXX+ monthly
7.5
Review score
3 reviews
7.5
Review score
3 reviews
5 star
67%
4 star
0%
3 star
0%
2 star
33%
1 star
0%
Studio, 1bd, 2bd, Detached Cottages / Bungalows
Photo of The Charlotte

The Charlotte

9120 Willow Ridge Rd, Charlotte, NC 28210
Starting at $X,XXX+ monthly
1.0
Review score
22 reviews
1.0
Review score
22 reviews
5 star
67%
4 star
18%
3 star
5%
2 star
5%
1 star
5%
Studio, 1bd, 2bd
The Charlotte is a luxury retirement community in South Charlotte. Conveniently located on Park Road, adjacent to Atrium Pineville and just minutes from South Park, our private community offers a lifestyle that is second to none. Members enjoy beautiful accommodations, industry-leading Care...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

Back to top