About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2024 Assisted Living Winners
About Memory CareMemory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering. Complete guide to memory careBest of 2024 Memory Care Winners
About Independent LivingIndependent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.Complete guide to independent livingBest of 2024 Independent Living Winners
About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible, no-frills living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
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Symphony Manor

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4301 Roland Avenue, Baltimore, MD 21210

For pricing & availability:
(866) 374-4058
9.0
Review score
31 reviews
Add review
9.0
Review score
31 reviews
5 star
65%
4 star
16%
3 star
3%
2 star
10%
1 star
6%
See all reviews
8.9
Review score
830 reviews
22 facilities
Symphony Manor
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Symphony Manor community exterior
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Sharon J
-
Child of resident/client
5.0
Our goal for Mom was met
Covid and Mom's need for more care dictated a cross country move from Maryland to stay with my husband and me in California. After several years and her longing for home, my brother in Texas and I decided that an assisted living facility in Baltimore would be best. After a year of resear

About the facility
Symphony Manor

Situated in the first planned suburban community in North America with a view of the historic Roland Park Water Tower, Symphony Manor of Roland Park is a bright, boutique-style senior living community. Our community is conveniently located near Union Memorial Hospital, John Hopkins Hospital and University Of Maryland Medical Center as well as The Rotunda Shopping Area and The Avenue in Hampden. Wake up every day in a safe, intentionally designed living space. We tend to the cooking, housekeeping and home maintenance so you can participate in social, cultural and exercise programs including educational lectures, “Zumba” and canvas painting. Choose from a menu of seasonal, nutritious chef-prepared dishes at our bistro or private dining room.

Enjoy discreet, supportive care, a maintenance-free lifestyle including scheduled transportation, and boutique amenities. Spend every day living fully and experiencing greater well-being.

Senior living options offered

Assisted Living

Memory Care

Pricing
for Symphony Manor

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Assisted Living

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Studio
Starting at $XXXX/mo

Memory Care

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Studio
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Symphony Manor

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Symphony Manor community exterior
Symphony Manor

4301 Roland Avenue, Baltimore, MD 21210

Sunrise of Pikesville
Sunrise of Pikesville

3800 Old Court Road, Pikesville, MD 21208

The Cottages of Perry Hall community exterior
The Cottages of Perry Hall

9900 Walther Blvd, Parkville, MD 21234

9.0
Review score
31 reviews
9.0
Review score
31 reviews
5 star
65%
4 star
16%
3 star
3%
2 star
10%
1 star
6%
9.6
Review score
62 reviews
9.6
Review score
62 reviews
5 star
43%
4 star
42%
3 star
10%
2 star
2%
1 star
3%
9.5
Review score
69 reviews
9.5
Review score
69 reviews
5 star
49%
4 star
41%
3 star
10%
2 star
0%
1 star
0%
9.2
Review score
45 reviews
9.2
Review score
45 reviews
5 star
49%
4 star
22%
3 star
11%
2 star
11%
1 star
7%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Amenities
at Symphony Manor

Healthcare Services

  • Memory Care
  • Non-Ambulatory Care
  • Medication Management
  • Staffing & Ancillary Services
  • Incontinence Care
  • High Acuity Care
  • Diabetic Care

Meals & Dining

  • Vegetarian
  • Room Service
  • Professional Chef
  • International Cuisine
  • Pureed Meals
  • Meals Provided
  • No Sugar
  • Special Dining Programs
  • Low / No Sodium
  • Guest Meals
  • Restaurant Style Dining
  • Gluten-free

Room Amenities

  • Cable or Satellite TV
  • Garden View
  • Kitchenette
  • Respite or Short Term Stays Offered
  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Handicap Accessible
  • Ground Floor Units
  • Wheelchair Accessible Showers

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro
  • Bar or Pub

Transportation & parking

  • Resident Parking Available
  • Complimentary Transportation
  • Uncovered Parking
  • Property Convenient to Public Transit

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • Library
  • Outside Patio
  • Outdoor Common Areas
  • Central Fireplace
  • Private Bath
  • Indoor Atrium
  • Meeting Room
  • Barber Shop
  • Computer or Media Center
  • Indoor Common Areas
  • Beauty Salon
  • TV Lounge

Recreational areas

  • Fitness Center
  • Billiards Lounge
  • Game Room
  • Raised Garden Beds
  • Piano or Organ
  • Arts and Crafts Center
  • Movie or Theater Room

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • English

Activities

  • Karaoke
  • Walking Club
  • Current Events Club
  • Light Therapy Programs
  • Activities Off-site
  • Dances
  • Men's Club
  • Cooking Classes
  • Day Trips and Outings
  • Visiting Chaplain or Priest
  • Devotional Activities Offsite
  • Trivia Games
  • Devotional Activities On-Site
  • Yoga / Chair Yoga
  • Visiting Rabbi
  • Pet-focused Programs
  • Jewish Services
  • Catholic Services
  • Happy Hour
  • Holiday Parties
  • Live Dance or Theater Performances
  • Intergenerational Programs
  • Activities On-site
  • Gardening Club
  • Stretching Classes
  • Live Musical Performances
  • Birthday Parties
  • Wine Tasting
  • Art Classes
  • Live Well Programs
  • BBQs or Picnics
  • Wii Bowling
  • Community Service Programs
  • Educational Speakers / Life Long Learning
  • Forever Fit
  • Christian Services

Reviews

for Symphony Manor

9Review score31 reviews
9.0
Review score
31 reviews
5 star
65%
4 star
16%
3 star
3%
2 star
10%
1 star
6%
Elegance Living, LLC
8.9
Review score830 reviews22 communities
Write a review
A Place for Mom has scored Symphony Manor with 9 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Symphony Manor has 31 reviews with an average "overall experience" of 4.2 out of 5.
Overall Rating
4.2
Cleanliness
4.5
Friendliness
4.6
Care Services
4.1
Staff
4.8
Meals & Dining
4.0
Activities
4.2
Value for Cost
4.3
A Place for Mom has scored Symphony Manor with 9 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Symphony Manor has 31 reviews with an average "overall experience" of 4.2 out of 5.
Parent company
Elegance Living, LLC
8.9
Review score830 reviews22 communities
Logo for Elegance Living, LLC
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 31 reviews
Sharon J - Family/friend
Assisted Living
September 5, 2024
5.0
Our goal for Mom was met
Covid and Mom's need for more care dictated a cross country move from Maryland to stay with my husband and me in California. After several years and her longing for home, my brother in Texas and I decided that an assisted living facility in Baltimore would be best. After a year of research, we decided on Symphony Manor. It is a smaller place where the atmosphere is warm and comfortable with very little of an "assisted living" air while also fulfilling our mother's needs. It was recommended to us by a friend whose father had lived there. We "paid it forward" by recommending it to my mother's recently widowed best friend who has since moved in as well. The "girls" are back together again. Symphony Manor has met all of our expectations. The staff is very caring and attentive and as a result, our 103 year-old very social, very mobile mother is thriving again. We feel that we made the right choice for all of us.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Symphony Manor
September 17, 2024
Thank you Sharon for sharing your touching story! We're thrilled that Symphony Manor has met your expectations and that your mother and her friend are thriving here. Your trust and recommendation mean so much to us! Kind regards, Alison
Anonymous - Family/friend
Assisted Living
May 2, 2024
4.0
Verified Review
I would recommend Symphony Manor to others. It's a lovely place in a lovely part of Baltimore-not too big and by and large. I had few issues there. The one thing that in addition to cost made me move was that there is only one choice of food at each meal so if you don't like that, there's no other choices for you and that was a real problem for my mom. I thought the housekeeping could've been better. Her room was very tiny there for the price, but I will say the workers seemed more trained, and in general more kind to the residents.
Cleanliness
4
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
1
Activities
4
Value for Cost
3
Response from Symphony Manor
May 22, 2024
Thank you for your valuable feedback and recommendation. We appreciate your honesty and are committed to improving. Your insight helps us enhance our services to ensure every resident's experience at Symphony Manor is exceptional. Warm regards, Alison
Allison H - Family/friend
Memory Care
March 31, 2024
5.0
Top caring staff
Thank you for taking excellent care of our parent living in memory care. Just spent a week visiting and got to really see what facility is like at all times of day. Exceptionally clean. Unbelievable, caring staff!!! Management provides highly personalized and caring approach. Caregivers are wonderful- treating each resident like own family. Activities director amazing! Front desk staff and nurse practitioner exceptional! Wonderful food. Highly recommend this facility. As a healthcare provider I have seen many facilities and this is the best I have ever seen. It must be a great comfort for the residents to know they are cared for so well. Thank you!!!!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Symphony Manor
June 25, 2024
Thank you, Allison for your heartfelt five-star review! We're delighted to hear about your positive experience and that your parent is well cared for at Symphony Manor. Your praise for our staff, cleanliness, and personalized care means the world to us. Warm regards, Alison
Mary - Family/friend
Assisted Living
November 15, 2023
5.0
Verified Review
Would definitely recommend!
The Symphony Manor community is beautiful and the staff members they have working there are amazing. Based on the experience we have had so far, we would recommend this community to other families.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Symphony Manor
December 7, 2023
Thank you for your heartwarming review of Symphony at Mentor. We're honored to have provided a wonderful experience for your loved one. Your appreciation means the world to us. If there's ever anything you need or if you have further feedback, please don't hesitate to reach out. Wishing you and your loved one all the best. Warm regards, Kathleen
anonymous - Family/friend
Assisted Living
November 9, 2021
4.0
Verified Review
I would recommend it
The community is a nice size it is not to large of a place, it is kept clean and well laid out. Aesthetically it is pleased to look at, and we have recommend this community to others. The activities are still pretty limited due to some restrictions.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Value for Cost
4
Response from Symphony Manor
November 21, 2021
Thank you so much for taking time to share your experience of Symphony Manor. We value your opinion deeply and will share your positive review with our team. Your feedback is greatly appreciated. Thank you again, Alison
M. S. - Toured community
Memory Care
May 13, 2021
4.0
Verified Review
My Review of Symphony Manor
This would have been my second choice. The only downfall was the distance from my house.
Response from Symphony Manor
July 19, 2021
Thank you so much for taking time to share your experience of Symphony Manor. We value your opinion deeply and shared your positive review with our team. Your feedback was greatly appreciated. If you have anything further to share, please reach out to us as we love hearing from you!
Anonymous - Family/friend
Assisted Living
March 4, 2021
5.0
Verified Review
Highly Recommended and Great Community
I absolutely trust this community. They are terrific and provided great caring service. The staff was great and responsive to my questions or concerns of my loved one. The food was fine and enjoyed by my loved one.
Friendliness
5
Staff
5
Value for Cost
5
Response from Symphony Manor
March 10, 2021
Thank you so much, for taking time to share your experience of Symphony Manor. We value your opinion deeply and will share your positive review with our team. Your feedback is greatly appreciated. If you have anything further to share, please reach out to us as we love hearing from you! - Warm regards, Alison
LarryR - Family/friend
Memory Care
May 7, 2019
5.0
Very Happy
Symphony Manor has turned out to be the perfect option for my mother. All of the staff are great. They are always friendly, and it's clear that they know all of the tenants. I receive calls whenever there is anything out of the ordinary. The range of events is fantastic. There are regular daily activities, including exercise, trivia, and cooking events. Additionally, there are one or two outings each week, including visits to restaurants, art museums, and other cultural events. Since moving to Symphony Manor my mother has gotten involved in more activities than I ever imagined she would. The price is definitely at the high end of the range. But, if you/your loved one can afford it, the level of care, the variety of activities, and the location are worth it.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
4
Activities
5
Response from Symphony Manor
May 13, 2019
Good evening Larry, thank you for taking the time to rate Symphony at Roland Park five-stars. We are ecstatic to hear that you and your mother both enjoy being a part of our community. If you need anything from us, please don't hesitate to reach out. You can reach us on Facebook, phone, or in person. Thank you again, Larry, and have a great rest of your day. Shawn - Digital Marketing
BKaj - Family/friend
Memory Care
October 18, 2018
5.0
Wonderful Experience
I have never seen another such residence as nice. As the visual surroundings of a place are very important to me, I fell in love immediately with your spacious, gracious lobby and the courtyard beyond. On the 3rd floor I loved the balcony space, creatively designed for safety and a chance to experience the outdoors while still inside. And the ample room size held space for many mementos. So many things are arranged to help the caregiver deal with the stresses of illness. There is a real sense of community at Symphony Manor. The special occasion days (crab feast, Holiday party, Thanksgiving, etc) and the music programs in the lobby give one something to look forward to. Important, too, was that the memory care residents were integrated with the assisted living for programs and events. The most important ingredient in the Symphony Manor mix was the dedication of the staff. The Executive Director and Health and Wellness Director were always accessible when questions arose. The waitresses who served in the dining room did so with class, as if we were ordering in a restaurant. The chef and facility personnel were friendly and accommodating. Most important of all, of course, were the nurses and aides who helped everyday. They were unfailingly kind and patient, helping the residents keep their dignity when they could no longer attend to their most basic needs without help. I did not realize how creative staff had to be when working with memory loss patients. And not to forget to give kudos to the memory care coordinator and the lifestyle and leisure director. Their wonderful zest and enthusiasm brightened the day of many a resident and family member. When we were feeling worn out and discouraged their bouncy energy perked one up. Who would ever have guessed that reading the ingredients for a recipe in the newspaper could generate memories and responses in the listeners? But it did. So thank you all. Everyone works for the common good and gives meaning to the days of these residents.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Symphony Manor
October 19, 2018
Wow, thank you very much for taking to rate Symphony Manor five-stars and write this fantastic review. We strive to create a community where everything we do is for the betterment of the residents. We do this by providing a wide variety of activities and creations, having energetic staff members, and having a beautiful community. All this would not be possible without the zest and dynamic community leadership team leading this community. Thank you again, Barbara, for writing this incredible review. If you have any questions or concerns, please don't hesitate to reach out to us either by Facebook message or phone. Shawn - Digital Marketing
RandSFL - Family/friend
Memory Care
October 1, 2018
5.0
Exceeded Expectations
Symphony Manor has exceeded my expectations for my wife in assisted living. The facility is very well run and managed. The nursing staff and aides are very caring and supportive of resident individual needs which I have really appreciated. There are wonderful activities planned throughout every week, most on site, and others are trips to local attractions, theater, and restaurants. Having dined with my wife on several occasions, the food is excellent.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
RandSFL - Family/friend
Memory Care
October 1, 2018
5.0
Exceeded Expectations
Symphony Manor has exceeded my expectations for my wife in assisted living. The facility is very well run and managed. The nursing staff and aides are very caring and supportive of resident individual needs which I have really appreciated. There are wonderful activities planned throughout every week, most on site, and others are trips to local attractions, theater, and restaurants. Having dined with my wife on several occasions, the food is excellent.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Symphony Manor
October 1, 2018
Thank you for taking the time to rate Symphony at Roland Park five-stars and writing this fantastic review. We strive to create a community where each resident receives excellent care and a supportive atmosphere. We are glad to know that you have not only felt this, but your wife gets to feel this every day by participating in our activities, trips, and most importantly, the food. If you ever have any questions, don't hesitate to reach out to us either by Facebook message or phone. Thank you again and have a great rest of your day. Shawn - Digital Marketing
BeGreene - Toured community
Memory Care
September 27, 2018
5.0
The Right Choice
It is difficult leaving your home after the many years you have spent there. After considering several assisted living facilities, I suddenly remembered visiting a friend [name removed], about 4 years ago at Sympathy Manor to play cards with a group of friends. We were all impressed about how friendly everyone had been. I mentioned this to my son, and he suggested that we contact them. We did and felt the presence of friendship, cleanliness and care.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
BeGreene - Resident/client
Memory Care
September 27, 2018
5.0
The Right Choice
It is difficult leaving your home after the many years you have spent there. After considering several assisted living facilities, I suddenly remembered visiting a friend [Name removed], about 4 years ago at Sympathy Manor to play cards with a group of friends. We were all impressed about how friendly everyone had been. I mentioned this to my son, and he suggested that we contact them. We did and felt the presence of friendship, cleanliness and care.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Symphony Manor
September 28, 2018
Hi there, thank you for taking the time to write this fantastic review and rate Symphony Manor of Roland Park five-stars. It's great to hear that you not only had the opportunity to visit your friend but that you also got to experience what makes this community great. Friendship, cleanliness, and most importantly, care are the pillars of Symphony Manor of Roland Park. We are so glad that you contacted us. If you or your son have any questions or concerns, don't hesitate to reach out to us either by Facebook message or phone. Thank you again and have a great rest of your day. Shawn - Digital Marketing
Anonymous - Family/friend
Memory Care
October 20, 2017
1.5
Extremely disappointed
My Husband had a short stint at Symphony Manor. He has Alzheimer's....... One weekend he was a little more agitated than usual, Symphony Manor called an ambulance and had him taken to the hospital for behavior stability. When his stay at the hospital was completed and he was calm, we had a patient review with the hospital. To my surprise, Symphony Manor (who was there in attendance) told us he was not allowed to come back. I was in shock, there was no warning whatsoever. I had to start the process all over again to find a new home for him. This is not only a huge set back for the patient, it's also detrimental to family members. I felt so incredibly helpless, we had no one to turn to for help, I now know what it feels like to be homeless. In other words, your loved one had better be totally compliant or they will be tossed to the curb.
Cleanliness
1.5
Friendliness
1.5
Value for Cost
1.5
Care Services
1.5
Activities
1.5
Peter - Family/friend
Memory Care
January 26, 2017
0.5
Verified Review
Neglectful Care. Fake 5 Star Reviews
My mother has been at Symphony Manor for 2.5 years. I had major concerns about my mother being neglected and spent 8 months trying to get [Removed] (Executive Director) to make improvements. It eventually became clear that she had no interest in making any changes so I went to the managing company, Milestone, who also did nothing. You will not see the issues when you do your tours but they are very apparent once you start spending time there. Constantly understaffed on weekends to the point where it would take hours for residents to get basic care. Night staff who are supposed to check every 2 hours would not check on my mom over the course of an entire night. It is shameful that [Removed] continues to allow the neglect to continue, putting all residents health and lives at risk. Be wary of fake 5 star reviews which all popped up once I started complaining to Milestone.
Cleanliness
2
Friendliness
4
Value for Cost
0.5
Care Services
0.5
Activities
1.5
Anonymous - Resident/client
Memory Care
January 15, 2017
5.0
Best place for our Family
My Dad has been in the Memory Care Unit for 3 years and we couldn't be more pleased with the level of care that he receives. It's like one big family and everyone looks out for him. There's not enough room on here to list all of the reasons that the rating should go up to 10 stars!!!!!!!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Family/friend
Memory Care
January 15, 2017
5.0
Best decision we made
I can't Thank Symphony Manor and all their staff for their 5 star service to my Mom and my family. We have been with Symphony Manor for many years and wouldn't have it any other way. We moved to the Memory Care unit after transitioning from their Assisted Living Floor. Best decision we made. The staff is caring and truly treat you as if you were a part of their family. The activity staff are caring and take the residents out multiple times a week. I would encourage anyone reading this review to go and see Symphony Manor for your self and choose them to take care of your loved one. Thank you so much for your hard work and dedication to my mom!!!!!!!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Family/friend
Memory Care
January 10, 2017
5.0
Symphony Manor keeps it real. What matters most when you entrust the care of a parent to others?  Compassion, competence and engagement come to mind.  Knowing that caregiving requires listening, and taking the anxiety that comes with transition, and ELIMINATING IT!    From the nurses, the aides, the food service staff, the activities director, the admissions director and on through to executive director, Symphony Manor delivers at the most important level… THE HUMAN LEVEL. Bravo all, and thank you so much.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
sharon Davis - Family/friend
Memory Care
January 10, 2017
5.0
Best memory care
My mother lives at Symphony Manor of Roland Park. She has lived there for 4 years. The Symphony Staff has been wonderful, the activities and outings are great. Mom goes out once a week to many types of outings, art galleries, BSO, food tours and more. She lives on the memory care floor because she suffers from dementia, the staff is loving and very well trained. The manager, [Removed] has been the director there for 5 years, and is very knowledgeable of dementia and helps me understand how to help mom as things change. We are grateful to have found Symphony Manor and highly recommend it!
Cleanliness
4.5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
4.5
Jeremy - Family/friend
Memory Care
January 8, 2017
2.0
Verified Review
Not what was promised
My mother in law has been at Symphony Manor in Baltimore, MD for three years in their memory care facility. When she first arrived it was great. They had interactive activities for the residents and would even take them off campus to plays at Center Stage and for country drives. Then there was a change in management. The new facility manager has cut a lot of these programs for the residents as well as staffing. This is where the problems began. My mother in law's care has really been effected in a negative way. The staff on the floor are all very nice, but they are over worked and under staffed. They can't give the residents the care that they need and deserve. This isn't their fault however. They are understaffed. The problem is my wife's family went to management to have these problems addressed. Rather than putting patient care first and fixing the issues, management blamed the resident and demanded that the family pay for increased care. Medical professionals have told the family she doesn't need that additional care, but they do not want to see their love one being neglected. When told of the expert opinion on 24 hour care the woman who runs the facilities response was to kick my mother in law out. If you care about your loved one, and want them to get the care they deserve do not send them here. I've never experienced a medical professional or patient care advocate who, rather than care for a patient or resident of a facility would kick them out. Don't be fooled by appearances. The place is beautiful. And the floor staff is great, but until there's a change in management your loved one will not receive the care they deserve.
Cleanliness
4
Friendliness
3
Value for Cost
0.5
Care Services
0.5
Activities
1
Viewing 1-20 out of 31 reviews

Neighborhoods
around Symphony Manor

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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Maryland regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Maryland regulations for Assisted Living.

Frequently Asked Questions
about Symphony Manor

Symphony Manor offers Studio. Learn more.

A Place for Mom has scored Symphony Manor 9 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (410) 235-4301 to reach a resident at Symphony Manor.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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