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5531 Chappell Crossing Blvd, West Chester Township, OH 45069
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5 star
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4 star
15%
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2 star
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9.4
Review score
11590 reviews
141 facilities
5454 Photos available
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GS
-
Resident/client
5.0
Review for Provision Living at West Chester
I'm very happy here and feel safe. I'd probably say that I like it here. But they have changed chefs since I first got here and I don't think the food is as good as it was.
About the facility StoryPoint West Chester Township
Welcome to StoryPoint West Chester (formerly Provision Living at West Chester)! This isn’t just a place to reside — it’s a place where our community members truly shine, and we are glad to share this experience with them. Our senior living options include assisted living and memory care. Throughout each service level, we strive to make every moment of every day something special. We know it’s the small details in life that make a difference. Every resident becomes a part of our family, and we work with each of them at their pace to create the experiences they want. StoryPoint West Chester is a place where residents can truly Shine. Everyday.
Senior living options offered
Assisted Living
Memory Care
Pricing for StoryPoint West Chester Township
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at StoryPoint West Chester Township
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Amenities at StoryPoint West Chester Township
Healthcare Services
- Memory Care
- Staffing & Ancillary Services
- Incontinence Care
- High Acuity Care
- Diabetic Care
- Non-Ambulatory Care
- Medication Management
Meals & Dining
- Guest Meals
- Restaurant Style Dining
- No Sugar
- Special Dining Programs
- Low / No Sodium
- Meals Provided
Room Amenities
- Wheelchair Accessible Showers
- Kitchenette
- Handicap Accessible
- Respite or Short Term Stays Offered
- Wi-Fi/high-speed internet
- Cable or Satellite TV
- Air Conditioned
Community Amenities
On-site dining options
- Café or Bistro
Transportation & parking
- Resident Parking Available
- Transportation at Cost
- Complimentary Transportation
- Uncovered Parking
Pets
- Dogs Allowed
- Cats Allowed
- Weight Limit (lbs)
Common areas
- Outside Patio
- Beauty Salon
- Private Bath
- Meeting Room
- Outdoor Common Areas
- TV Lounge
- Indoor Common Areas
Recreational areas
- Game Room
- Movie or Theater Room
Services
- Laundry Service / Drycleaning
- Beautician
Languages spoken
- English
Activities
- Happy Hour
- Holiday Parties
- Live Musical Performances
- Sensory-based Programs
- Live Dance or Theater Performances
- Educational Speakers / Life Long Learning
- Dances
- BBQs or Picnics
- Activities On-site
- Brain fitness / Dakim
- Birthday Parties
- Day Trips and Outings
- Other Religious Services
- Activities Off-site
- Live Well Programs
- Devotional Activities Offsite
- Art Classes
- Cooking Classes
Reviews
for StoryPoint West Chester Township
Write a review
A Place for Mom has scored StoryPoint West Chester Township with 9 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, StoryPoint West Chester Township has 13 reviews with an average "overall experience" of 4.8 out of 5.
Overall Experience
4.8
Cleanliness
4.9
Friendliness
5.0
Care Services
4.8
Staff
4.8
Meals & Dining
4.6
Activities
4.9
Value for Cost
4.8
A Place for Mom has scored StoryPoint West Chester Township with 9 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, StoryPoint West Chester Township has 13 reviews with an average "overall experience" of 4.8 out of 5.
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1-13 of 13 reviews
GS - Resident/client
Assisted Living
October 14, 2024
Review for Provision Living at West Chester
I'm very happy here and feel safe. I'd probably say that I like it here. But they have changed chefs since I first got here and I don't think the food is as good as it was.
Response from StoryPoint West Chester Township
October 22, 2024
Thank you for your 5-star review!
Richard Scott - Toured community
Memory Care
September 19, 2024
The entire staff were extremely professional and friendly!
The entire staff at Provisions Living were extremely professional and friendly. In addition the sales director [name removed] went above and beyond to make the process easy and pleasant! My spouse is no longer there as I felt she was doing well enough to come home and so far I've been able to take care of her myself.
Response from StoryPoint West Chester Township
September 29, 2024
Hi Richard, Thank you for sharing your positive experience with us! We're delighted to hear that our staff at Provision Living provided you with exceptional care. We're glad to know that our sales director was able to make the transition smooth and enjoyable! We're also thrilled to hear about the positive progress with your spouse and that you feel confident in her care at home. We're grateful for your kind words and trust in our community; if there's anything further we can assist you with, please don't hesitate to reach out.
TH - Family/friend
Assisted Living
July 22, 2024
Review for Provision Living at West Chester
Staff are friendly and conversational. Meals are plentiful, evolving and the staff know the residents preferences . My family did not participate in activities, but there was always something going on. That was just them. It is a beautiful place with kind staff that know your parents. The management, nurses, aides, maintenance, kitchen staff, they all know your parents. They talk to you about events, how they respond to situations, what they discuss. Your parents will have many favorite staff. They keep staff. They add new after training, so the new staff already know your parents. They all talk to your parents, and keep you informed with as much as you want to know. We like to know , so they will call us with any issues, falls, broken glasses, etc... We are all thankful for the care the staff provide our parents.
Response from StoryPoint West Chester Township
July 26, 2024
We truly appreciate your positive feedback and the trust you have placed in our team to care for your parents. It's heartwarming to hear that you find our staff friendly, accommodating, and attentive to residents' preferences. Our chef and his dining team go above and beyond to ensure our residents feel seen and heard by remembering their specific dietary needs and favorite drinks and meals.
We are proud that our staff members are dedicated to building meaningful relationships with residents and keeping families informed. We strive to create a supportive and engaging environment where residents feel known and cared for by the entire team. Your acknowledgment of the efforts made to maintain consistent staffing levels, effectively introduce new team members and ensure transparent communication with families means a lot to us. We are committed to providing high-quality care and ensuring the comfort and well-being of all residents.
Thank you for recognizing the hard work and dedication of our staff. Your kind words inspire us to continue delivering exceptional care to our residents.
Julie S - Family/friend
Assisted Living
June 5, 2024
My mom is thriving!
The nurses are so kind and personal and attentive. The organization keeps the facility sparkling new with attention to swift repairs. As a family member, I am known, included, and always always helped quickly and competently
My mom is supremely happy!
Response from StoryPoint West Chester Township
June 17, 2024
Hi Julie, Thank you so much for leaving a review about your experience with Provision Living. We are thrilled that your mom is thriving and so happy! We're incredibly proud of our nurses and entire staff and their unwavering commitment to providing exceptional care to our residents. It's always lovely to hear that our residents and family members recognize and appreciate our efforts to create a positive and supportive environment. Thanks again for your feedback, Julie, and please reach out to us if we can assist you in any way.
Anonymous - Family/friend
Memory Care
June 4, 2024
Genuine staff members
Residents are well cared for. Staff has concern and compassion and treat residents well with kindness and respect. Communication is also great. The nursing staff will text me with any concerns or updates they may have for my dad.
Response from StoryPoint West Chester Township
June 12, 2024
Thank you for the 5-star review! We take great pride in our staff and the compassionate care they provide to our residents. We understand the importance of effective communication between residents and their families, and we are delighted to know that our efforts are valued. Thank you once again for your feedback. Please don't hesitate to contact us if there is anything we can help you with!
Anonymous - Family/friend
Assisted Living
November 15, 2023
Recommended
My loved one was previously a resident at Provision Living at West Chester and her experience at this facility was absolutely great! The cleanliness, friendliness and staff were great. The care services, meals, activities and value for cost were also great. I would recommend Provision Living at West Chester to anyone who is looking for a Memory Care facility for their loved one.
Response from StoryPoint West Chester Township
November 27, 2023
Thank you for your feedback; we are happy your loved one had a great experience at Provision Living at West Chester! We are proud of our staff and their willingness to go above and beyond to ensure the residents are happy and well-cared for. Our wide range of noteworthy services and amenities are designed to provide residents with a peaceful and worry-free lifestyle. Thanks again for leaving us a review; we appreciate it!
Clare - Family/friend
Assisted Living
September 29, 2023
Review for Provision Living at West Chester
Provisions offers technology for safety. My Mother is a fall risk and the sensors offer another layer of protection for Mom, as well as acceptance of use of Alexa or cameras. I was more impressed here than even with my more expensive options. This is a newer facility so the physical appearance was very nice and up to date. It is very clean and bright and it smells great! I like that Mother's unit is built specifically for memory care, not a converted floor or hall. The unit is secure with secure admittance and exiting. There is no exit from the lovely outdoor courtyard except back into the unit. It seemed to be staffed pretty well and they had smiles! The staff seem to like their residents and each other, and there is a relatively low turnover. When we visited, there was interaction between residents in the common areas. The size of the rooms is large enough to accommodate a sleeping area as well as a conversation area and the bathroom is easy access and large enough for Mother's wheelchair. The food looked and smelled good!
Response from StoryPoint West Chester Township
October 25, 2023
Hi Claudine, thank you for taking the time to leave us a review about your positive experience at Provision Living at West Chester. We take pride in our staff's knowledge, friendliness, and compassion, and our beautifully appointed facility.
Our culinary team goes above and beyond to ensure they are aware of all residents’ personal preferences and restrictions and are happy to prepare a resident's favorite meal if they request it. We'd love to have you join us for a meal, Claudine; just reach out to us with a date and we'll be happy to arrange!
Our fall detection technology is unique to Provision Living. Using continuous, detailed predictive fall and health monitoring technology, we can predict and prevent injury and illness before ever occurring. This technology provides our residents' families with peace of mind knowing their loved ones are under extra watchful care.
Thank you again for your feedback about our community, Claudine, and please contact us directly if we can provide you with additional information or answer any questions.
Grayce - Resident/client
Assisted Living
September 22, 2023
Review for Provision Living at West Chester
I really like it here and I feel that this is the best place for me. I feel that they care and want me to get stronger.Come and see for yourself how lovely Provision Living is and how welcoming everyone is and much it makes me feel like I'm in a newish apartment building not an assisted living community.
Response from StoryPoint West Chester Township
November 3, 2023
Hi Grayce, thank you for taking the time to leave us a review. We're delighted that you feel so at home at Provision Living! We take pride in our friendly and compassionate staff, well-appointed rooms, lovely common areas, and beautifully landscaped courtyards. Thank you again for your feedback, Grayce!
Julie S - Family/friend
Assisted Living
July 17, 2023
Devoted staff and warm residents
The staff is devoted to the residents. There is no request too small . They take any complaints seriously. The nurses are competent, friendly, and punctual. The chef works with residents to provide foods they like. The activities director is cheerful and fun. I would 100% recommend Provision Living at West Chester to others looking.
Response from StoryPoint West Chester Township
August 15, 2023
Thank you for leaving a review, Julie. It's heartwarming to hear your kind words about our staff. We strive to treat each resident like family and are delighted to know that our efforts are evident. Our culinary team goes above and beyond to ensure they know all residents’ preferences and restrictions. Our chef can even whip up your loved one’s favorite drink or meal if they request it. Our activity director does a great job providing a variety of social events and activities to help keep residents engaged and active every day, and we're so happy to hear your loved one enjoys participating in them! Thank you again for your feedback, Julie, and please feel free to contact us if you need assistance or have further comments
anonymous - Family/friend
Assisted Living
March 28, 2023
Great place for loved ones!
The friendliness of the staff gets 5+ stars. Our family is secure in knowing the staff care about our parents. The nursing staff are knowledgeable and helpful each day, always willing to talk to us and answer questions. The aides treat our parents like family, kind and considerate. Our parents are not the best at participating in activities, but [name removed] finds a way to entice them into some! The open house meals are fun for extended family to visit. Probably the best menu in town. Plenty of options if parents don't want the daily meal special. Our parents have a 2 bedroom 2 bath apartment which was wonderful to downsize them to from a large ranch. The management and staff care how our parents are living there, encouraging them, sharing stories about their own life. Based on our experience we would recommend Provision Living West Chester to other families. It's is very quiet there as well. They must have sound proofing in the walls. You don't hear anyone next door or in the halls. It is as close to feeling home as one could get I believe
Response from StoryPoint West Chester Township
November 3, 2023
Thank you for taking the time to leave us a review. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Provision Living at West Chester. Thank you again for letting our team know how we did!
JS - Toured community
Assisted Living
March 17, 2023
Location
I toured this facility and it's a nice facility! When you walk in, it feels like a hotel resort. However, it felt very commercial. We kind of felt like customers. The cost didn't seem like a good value. They did answer a lot of our questions and give us some good information. But another big thing is the location. It's in the middle of fields and an industrial park/buildings. Not ideal, at least not for us.
Response from StoryPoint West Chester Township
November 3, 2023
Hello, we appreciate you taking the time to leave a review. If you ever need anything else from us, please feel free to give us a call or stop by.
Anonymous - Toured community
Assisted Living
January 9, 2023
A newer, very nice facility
I toured this community and was very pleased. It's a newer, very nice facility. Very bright and clean. This facility is our top choice and we're working on moving our loved one here.
Response from StoryPoint West Chester Township
November 3, 2023
Thank you for taking the time to leave us a review. We are very happy to have provided you with such a positive experience!
Anonymous - Toured community
Assisted Living
October 5, 2022
I toured this community and it was beautiful! It's newer and very lovely. The tour was very thorough. However, it's a bit pricier and further from home, so we decided to keep looking.
Viewing 1-13 out of 13 reviews
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Know Ohio’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Ohio’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.
Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.
Frequently Asked Questions about StoryPoint West Chester Township
StoryPoint West Chester Township offers Studio. Learn more.
A Place for Mom has scored StoryPoint West Chester Township 9 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (513) 860-6900 to reach a resident at StoryPoint West Chester Township.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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