7047 Hamilton Mason Rd, West Chester, OH 45069
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Anonymous
Loved one of resident/client
Great experience highly recommend
So far, I’ve had a very good experience with the staff and with how they are taking care of my uncle. Everyone has been very helpful, and I’ve been really happy with the care he is receiving. The only thing I would really like to see is a more direct way to communicate with the staff who are on duty. It would be helpful to have a direct phone number, text, or email so that if there is something time-sensitive I need to discuss, I can reach the appropriate person right away. Right now, you have to call the front desk and leave a message, and I’m not always sure the message is getting to the right person quickly enough. Other than that, I’m really enjoying the staff and have had a very positive experience so far.
Read all reviewsWest Chester Assisted Living and Memory Care
Seniors can find their ideal lifestyle at West Chester Assisted Living and Memory Care. Located just west of CinDay Road in West Chester Township, Ohio, the community offers assisted living and memory care, meeting the diverse needs of residents. Each senior’s abilities and preferences are encouraged and honored in this community.
West Chester Assisted Living and Memory Care offers apartments that have transparent pricing and an array of floor plans. Studio, one-bedroom, and two-bedroom apartments allow seniors to choose a new home that will best fit their lifestyle goals. With apartment maintenance and housekeeping and linen services provided, seniors are able to let go of homeownership responsibilities and can focus on their well-being. The restaurant provides seniors with daily high-quality service and local produce, and the community’s wellness program helps them to care for their physical health.
Socializing in the cozy common spaces, breaking a sweat in the wellness center, and taking time for relaxation in the beauty salon are just some of the ways that seniors can enhance each day at West Chester Assisted Living and Memory Care. Seniors are also encouraged to participate in the community’s activity programming, such as wine and cheese tastings, trivia, and walking clubs. Here, seniors...
West Chester Assisted Living and Memory Care
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for West Chester Assisted Living and Memory Care
A Place for Mom has scored West Chester Assisted Living and Memory Care with 7.5 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, West Chester Assisted Living and Memory Care has 42 reviews with an average "overall experience" of 3.5 out of 5.
Carol N
Not SureToured community
October 12, 2026
Our tour guide was wonderful and the facility was clean and attractive. The rooms weren’t as updated as the rooms at [community removed] but were still nice. The one thing that really negatively impressed me was that there was NO activity in the building; no residents out and about. I even asked our guide where everyone was. I found it strange and the only place we visited that was like that.
Lynn
Not SureToured community
September 14, 2026
This is a great facility for assisted living. I am looking for independent living at this time so it is not for me.
Anonymous
Memory CareFamily/friend
August 25, 2026
Great experience highly recommend
So far, I’ve had a very good experience with the staff and with how they are taking care of my uncle. Everyone has been very helpful, and I’ve been really happy with the care he is receiving. The only thing I would really like to see is a more direct way to communicate with the staff who are on duty. It would be helpful to have a direct phone number, text, or email so that if there is something time-sensitive I need to discuss, I can reach the appropriate person right away. Right now, you have to call the front desk and leave a message, and I’m not always sure the message is getting to the right person quickly enough. Other than that, I’m really enjoying the staff and have had a very positive experience so far.
John S
Assisted LivingFamily/friend
April 23, 2026
Transition from Tradiltions Home to Spectrum Health (west Chester Living)
The facility is under new management - and been in a transition phase for 4+ months, Traditions management was let go or resigned, they put new management in place around [Date Removed] - they are all gone but one person - staff has quit or been fired, severely understaffed and undertrained - poor communication - redid their lease and tried to force us to sign it before understanding/receiving all of the changes and addendums. Changing levels of care, but with no detailed explanation of charges. We would like to be able to talk to other families of the residents to see if they are experiencing some of the same problems we are. There is no longer an activities director, you go in and see new faces every time it seems like. Its to the point that you have to reach out to Spectrum corporate with questions (not on site management because you don't know who is in charge anymore). The care given is also in question as the nursing staff is very understaffed and not trained.
Robert H
Memory CareFamily/friend
April 21, 2026
We are New Residents and LOVE IT HERE!!!
My father and mother were searching for a place to move where my mother can receive end-of-life hospice care, while living with my father who requires assisted living care. West Chester Assisted Living & Memory Care has been a fantastic solution to our needs. Everyone from admissions, nursing, food services, housekeeping, management, etc. have been so welcoming and friendly. The medical/nursing aids have been absolutely fantastic and the care provided to both of my parents has been so caring, patient, and professional. This has been very emotionally difficult for myself and our family. We came in like a storm, but were received with loving professionalism. Management is easy to communicate with and challenges are met with a welcome resolve to reach the appropriate solutions. I feel so comfortable knowing my parents are in the care of such a loving and professional care community.
James S
Assisted LivingFamily/friend
March 25, 2026
A truly caring community
West Chester assisted living has been wonderful for our family. The community is clean, welcoming, and full of meaningful activities. We have complete peace of mind knowing our mother is in such capable, compassionate hands. Highly recommend
Deborah H
Assisted LivingFamily/friend
March 23, 2026
Great to see them under new ownership!
We recently made the decision to move my grandmother into West Chester Assisted Living and Memory Care, and I can honestly say it has been a wonderful experience for our family. We actually toured the community several months ago under the previous management, and while we saw potential, we weren’t quite ready at that time. After coming back more recently, it was clear that the new management team has made some very positive changes. The atmosphere feels more welcoming, the staff seem more engaged, and there is an overall sense of care and attention that really stood out to us. Most importantly, my grandmother is happy. She tells us she is truly enjoying the activities and looks forward to them each day, which has been such a blessing to hear. She also regularly comments on how tasty the food is, which definitely matters more than people might think. Making a decision like this is never easy, but we feel confident that we made the right choice.
Anonymous
Assisted LivingFamily/friend
January 26, 2026
Nice facility but staff has some trouble with communication
Sometimes they are lacking in communication. I would recommend them.
MaryBeth
Memory CareFamily/friend
December 8, 2025
Friendliness all around
Most of the residents are as friendly as the staff. Dad really likes the food. There are lots of communal areas to gather in. There are lots of fireplaces!
Anonymous
Assisted LivingFamily/friend
October 21, 2025
My experience
To be honest' my experience was only 9 months. My mom had Alzheimer's and passed away there. The facility and staff were good but the overall experience was not what I had hoped. Unfortunately, it didn't seem to be as helpful for my mom as I thought it would be. No one's fault but the disease.
Anonymous
Assisted LivingFamily/friend
October 5, 2025
False advertising, not worth the money
While this facility has some staff that is genuinely caring, the services promised are lacking for the cost. Things that are promised that are not delivered: healthy, tasty food, weekly cleaning services, group exercise classes and fast response time. When the room cleaning is done, it is poor. They need more help, but the cost should be decreased if there is not enough staff to do as promised. Management says they are responding to complaints, but nothing changes — staff just keeps fluxing. This has been a frustrating experience. We want good care and respect for our loved ones.
Anonymous
Assisted LivingFamily/friend
September 3, 2025
Review for Traditions of West Chester
The rooms and facilities were great . Some of the staff were too impatient with the residents and did not always respond in a timely manner. The food did not always agree with the resident's diet restrictions.
Anonymous
Memory CareFamily/friend
August 11, 2025
Traditions of West Chester
I would score higher on 1 and 8 but we had to pay the entire month of her stay plus the one time activity fee that she never used due to being bedridden. So it was about $[removed]for 8 days. So for us, there was no value, had we known she was so deteriorated we would have kept her in the previous facility. Had she stayed there longer it's a great place and a good value. They gave us about $[removed]back and that's it. But we signed the contract so it was our loss. Otherwise it's a beautiful place. I would not recommend for someone near end of life. It is a good place wish we knew about it sooner we. Very clean and accommodating it's just that our timing was bad
Anonymous
Memory CareFamily/friend
August 11, 2025
They - like everyone else have shortage of staff and there are many days I spend lots of extra time w/mom. They are fed well, most of the staff is kind & caring. They do try activities. They also make an effort to have residents not sit in their room but come to common areas. They need more aides
Debbie S
Memory CareFamily/friend
July 23, 2025
Do not leave your loved one there unless you plan on moving in.
My Mother was there 8 months too long. We were always asked to be patient and give them time but nothing changed. They were always short staffed, residents wandered aimlessly due to lack of activities and care was poor. Memory care residents do not receive the same care and meals as the Assisted living residents and unless someone speaks for them no one would know. Desserts were rare and residents would wait to see if they would get one only to get up and leave the table or if lucky would get a packaged cookie. Staff are not trained to care for memory care people. Infection control is a serious issue and handwashing is lacking. The Executive Director acts like they care but it is obvious they only try to appease everyone. The company does not acknowledge issues and dismisses complaints.
Steve D
Memory CareFamily/friend
March 10, 2025
Not worth the money
This is for memory care- They are under staffed, 2 Aides for 29 Residents. Medications not given or given incorrect Medications. Never changed or showered. We do that or have asked Hospice to help. We do Laundry and administer her eye drops. Not worth the $[removed] a month
Anonymous
Assisted LivingFamily/friend
November 14, 2024
Beautiful facility but experiencing some staff turnover concerns
Comments: the facility common areas, cafeteria etc are perfectly maintained but individual rooms don't always get cleaned weekly because of short staff. Most aids are very friendly but a couple are abrupt with the residents. Care issues are more of a concern for those needing the highest level of skilled care. The food is not always suitable for individuals on restrictive diets. There is a lot of turnover with continual new faces but the facility director expects this to settle down.
Rebecka Adams
Memory CareResident/client
November 5, 2024
Traditions of West Chester review
Traditions is a very clean and welcoming facility. The Memory Care is a locked unit with only the staff having the passcode to go in and out of the doors. This can be difficult at times as a visitor /family member must ring a bell and then patiently wait for staff to come and allow you to come into the Memory Care area. Due to patient/staff ratio, sometimes the wait has been over 5 minutes for someone to unlock the door. Due to the patient/staff ratio, my mom did escape the facility twice. The first time the security door alarm was broken and did not go off; the second time the staff was too busy with another patient and did not follow up immediately and my mom was found outside the facility by a dentist office personnel. I'm currently experiencing an issue with my monthly payments not being acknowledged by the local financial person but is acknowledged by the corporate person. So every month I get an overdue bill. Very annoying.
Anonymous
Assisted LivingFamily/friend
September 11, 2024
Do not recommend
My sister left there after about a month because it was so awful. Everyone seemed very nice but I soon realized my sister wasn't showering. When I brought it up they were not very helpful. My sister didn't need help just a reminder to shower every day. She had a hard time adjusting. Actually she never. They had her meds all messed up. They were giving her ones that she no longer was supposed to take . Someone had found meds that were in a cupboard that shouldn't have been brought to the facility. Nobody ever checked with me about any of that. Very concerning. When my sister moved in we did not even see a nurse. I'm sure that must be a requirement for admission.
Anonymous
Assisted LivingFamily/friend
August 27, 2024
Our families experience,
Overall nice place. Seems to be a lot of turnover and generally short staffed. Yes I would recommend this community to other families. They were just taken over by new management. They are definitely doing their best....very easy to work with
West Chester Assisted Living and Memory Care
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Know Ohio’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Ohio’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.
Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.