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Paramount Senior Living at Polaris

702 Polaris Parkway, Westerville, OH 43082

For pricing & availability:
(866) 374-4058
8.8
Review score
26 reviews
Add review
8.8
Review score
26 reviews
  • 5 star
    50%
  • 4 star
    19%
  • 3 star
    4%
  • 2 star
    12%
  • 1 star
    15%
See all reviews
8.9
Review score
535 reviews
10 facilities
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Paramount Senior Living at Polaris
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Anonymous

Loved one of resident/client

5.0 out of 5 stars

A Great Choice

We thought the facility was very nice and well-maintained. As a family, we really enjoyed spending time in several of the common areas, which were comfortable, clean, and offered plenty of space for everyone to relax and connect. It made our stay feel welcoming and convenient. Every staff member we encountered was kind, friendly, and genuinely helpful, which added a warm and positive touch to our experience. Overall, we were very pleased with our visit and appreciated the care that clearly goes into running the facility.

Read all reviews

Paramount Senior Living at Polaris

At Paramount Senior Living at Polaris we offer 24 hour on site nurses. On site licensed skilled nurses 24 hours a day, that offer various clinical capabilities:

Wound Management
Medication Management and Administration
Diabetic teaching and administration of insulin and medications
Bowel and bladder training
Full Service physical therapy program:

Licensed physical therapists to provide; post stroke, post surgical, and restorative services
Three delicious, well-balanced meals served daily, featuring a variety of choices, assistance with bathing, dressing and grooming, snacks available throughout the day, weekly housekeeping and daily trash removal, weekly personal laundry and linens (except dry-cleaning), social, educational, spiritual, and recreational programs, scheduled group transportation, daily afternoon socials, social and educational programs for families, scheduled resident and family meetings.

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Paramount Senior Living at Polaris

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Paramount Senior Living at Polaris

8.8 out of 10
Review Score26 reviewsWrite a review
Overall Experience
3.8
Cleanliness
4.7
Friendliness
4.2
Care Services
3.8
Staff
3.9
Meals & Dining
4.1
Activities
4.2
Value for Cost
3.9

A Place for Mom has scored Paramount Senior Living at Polaris with 8.8 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, Paramount Senior Living at Polaris has 26 reviews with an average "overall experience" of 3.8 out of 5.

Filters

1-20 of 26 reviews

Last Updated: 5/8/26

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

May 8, 2026

1.0 out of 5 stars
Verified Review

Bait and switch

They are all talk and they did not own their lack of care. I am so sad I sent my father to this facility. They bait and switch. Families on what the experience is. The leadership would own none of the mistakes. They appear to be angry and jaded about what they do. They blamed us for the communication. They said we did not do things. They owned nothing. After we turned them into the State they gave a refund but we had to fight like hell to get it. They did not give my dad all his meds. They needed to weigh him daily for monitoring of his congestive heart failure. They said they did every day and they did it 2 times. Between the meds and not monitoring his weight he got so bad he had to go to intensive care for five day and died the next week. He walked into Paramount and 11 days later went to intensive care. 8 days later he was gone. I am not fool my dad was 85 with congestive heart failure. His run way was not long. But their lack of care and basic monitoring speed up the process. I would not recommend this place to anyone. I am a fair person. The leadership of this place are terrible.

Cleanliness
4.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
1.0
Meals & Dining
4.0

Anonymous

Memory Care

Family/friend

February 2, 2026

3.0 out of 5 stars
Verified Review

Our family's experience

Room or apartment size is adequate although my mom is only in her room at bedtime. Cleanliness is good. The staff is fair. Dis appointed in the communication with the staff and family. There are good amount of activities.

Anonymous

Assisted Living

Family/friend

December 12, 2025

5.0 out of 5 stars
Verified Review

A Great Choice

We thought the facility was very nice and well-maintained. As a family, we really enjoyed spending time in several of the common areas, which were comfortable, clean, and offered plenty of space for everyone to relax and connect. It made our stay feel welcoming and convenient. Every staff member we encountered was kind, friendly, and genuinely helpful, which added a warm and positive touch to our experience. Overall, we were very pleased with our visit and appreciated the care that clearly goes into running the facility.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Anonymous

Assisted Living

Family/friend

October 6, 2025

4.0 out of 5 stars
Verified Review

1st 6 months at Paramount.

Nice facility, food is mediocre, they can't seem to keep an activities director,

Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
2.0
Staff
3.0
Meals & Dining
3.0

Mike

Memory Care

Family/friend

August 27, 2025

5.0 out of 5 stars
Verified Review

They were a great facility that provided my family and my father excellent care in our time of need

They are highly professional and caring about their patients

Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Randy S

Assisted Living

Family/friend

July 22, 2025

5.0 out of 5 stars

The care and attention given by the staff and Hospice Care was beyond our expectations.360

At the last minute, before we placed [names removed] (our husband and wife team), Care for Mom stepped in and recommended Paramount Sr. Living. As a POA, and not a family member, finding the right place for the two was an awesome responsibility. He had cancer and was on a feeding tube. So, finding a place for [name removed] was the most urgent and difficult. You assured us that it was worth our time to take a last minute look at Paramount. Yes they could care for him and for her, Paramount was the only place that would accept [name removed] without placing her in a lock down memory unit. She has done wonderful in their assisted living and is thriving. Unfortunately, the cancer took [name removed] after only a few weeks in their skilled nursing wing. His care was unbelievable. I can't think of a single issue to complain about. Actually, I pray that when my time comes I can have that level of professional care. And the staff at paramount has been so caring in helping [name removed] through this grief period.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Anonymous

Memory Care

Family/friend

June 24, 2025

4.0 out of 5 stars
Verified Review

I would definitely recommend it for people who need extra help with mobility.

Friendliness - best part are the daytime aides. So caring! The meals and dining are a 2 mostly because of my mom's mechanical diet. I've asked for more soup but so far they haven't been accommodating. Understaffed... unfortunately I think it's a problem everywhere. Response time is often too long. Communication could be better.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
2.0
Staff
4.0
Meals & Dining
2.0

Anonymous

Memory Care

Family/friend

April 11, 2025

4.0 out of 5 stars
Verified Review

Paramount Senior Living at Polaris review

Probably would have given higher scores a couple months ago, but quality of care and attention has gone down recently.

Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Anonymous

Assisted Living

Family/friend

April 4, 2025

5.0 out of 5 stars
Verified Review

Paramount Senior Living at Polaris Review

I really had very little interaction. You may recall that I was in rehab myself when we made these arrangements. In general, I found the staff helpful and working to please. I also found them honest in their dealings.

Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0
Staff
4.0
Meals & Dining
5.0

Anonymous

Memory Care

Family/friend

December 2, 2024

5.0 out of 5 stars
Verified Review

Excellent facility

My experience was amazing. [name removed] was unbelievably helpful , he gave me his full attention in helping me. The facility is very accommodating they are available to answer any question at anytime .. residents rooms are cleaned everyday. Staff very caring toward residents and family . Very happy with our choice ..

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Anonymous

Assisted Living

Family/friend

September 24, 2024

2.0 out of 5 stars
Verified Review

long on esthetics short on services / care

Mom did not move in, we only used them for a respite for 2 weeks, it was not the best experience for my mom so if we need a similar situation in the future I would use a different facility. During 2 weeks my mom received one shower, she had missed medications, and food service did not accommodate her tomato sensitivity as requested. They would give her peanut butter butter sandwiches instead of an alternative meal, I could understand that once or twice but mom reported this was more often than not.

Lynnette

Assisted Living

Family/friend

August 21, 2024

4.0 out of 5 stars
Verified Review

Review for Paramount Senior Living at Polaris

Lovely, attentive, and caring staff. Knowledgeable nurses, clean environment and beautiful rooms!!

Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

CS

Assisted Living

Family/friend

August 7, 2024

2.0 out of 5 stars
Verified Review

Review for Paramount Senior Living at Polaris

If someone isn't used to good food and doesn't need any care, then it is a fine place to be. It was a terrible experience and the management is incompetent. My family member was there for one year. There were three different executive directors during that time. Almost nothing that we ever requested in a care conference actually happened. They are short staffed and most of the nurses don't care about the residents nor speak English. They didn't follow directions on medications and lied about having administered them. He had bed sores because he sat in his recliner for 12 hours a day. (The sores cleared up within a couple weeks of being at the new place.) They were supposed to change his position but they didn't. It wasn't unusual to take 40+ minutes for someone to respond to the help button. We had to be there ourselves in the evening and morning or hire outside help to ensure that he got ready for bed and to the toilet in the morning.

Cleanliness
4.0
Friendliness
3.0
Value for Cost
3.0
Care Services
1.0
Activities
3.0
Staff
2.0
Meals & Dining
3.0

Anonymous

Assisted Living

Family/friend

May 9, 2024

4.0 out of 5 stars
Verified Review

Overall a Nice Community

The vast majority of the staff were very friendly and kind! The facility was nice and clean and had a lot of areas that accommodated our different needs when visiting [name removed].The biggest negatives were that the staff seemed stretched thin at times and sometimes took a long time to respond to a button call. We also had one incident at the very end where [name removed] did not get needed meds and this caused him some respiratory distress. Hospice had to step in to remedy the issue. [name removed] passed shortly after. We don't fault the facility and know his passing was imminent, but it does show there was a slight lack in communication and staffing to stay on top of all needs. Overall, we were still very happy with Paramount and are very grateful for A Place for Mom helping us find placement for [name removed]!

Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Sheryl

Memory Care

Family/friend

April 9, 2024

5.0 out of 5 stars
Verified Review

Highly Recommended

The staff is so friendly and accommodating. The housekeepers keep the rooms clean and laundry done regularly. The staff keep in contact with any and all issues during day or night. They made the move in spot on. All the staff took time to talk to us about daily on goings. It was a great feeling knowing they have the best interest to our family. They have a great menu morning noon and dinner and if you like something different, they will make it. I highly recommend the Paramount to any family that wants the BEST for their loved ones. We Love the place. From our initial conversation on a Thursday to the move in on Saturday was great.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Sue J

Assisted Living

Family/friend

January 31, 2024

5.0 out of 5 stars

Great place for my mom!

We had a great experience at Paramount! The staff was wonderful and caring. They treated mom like she was family, especially at the end they were there for her. The building is very clean. I will definitely recommend this place to my family and friends.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Emily M

Assisted Living

Family/friend

January 31, 2024

5.0 out of 5 stars

Wonderful and very meaningful

My grandmother lived at Paramount Polaris for several years. I absolutely loved the employees there. They took very great care of my grandmother in every way possible. The Director of Nursing [name removed] was exceptional!! She goes above & beyond. It's a very family, friendly atmosphere, & the employees treat residents like family members. The facility is always clean and smells great. The building is less than 3 years old so it's very safe and Beautiful. It's was an exceptional experience and I was afraid at first but Paramount did everything possible they could and I couldn't thank them enough!!

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Christine Hively

Assisted Living

Toured community

January 31, 2024

5.0 out of 5 stars

I very much enjoyed my tour at Paramount Senior Living. Hannah was so thorough and explained everything in great detail. My sister and I were so impressed with the facility and staff that we met. I had many concerns before meeting [name removed], but she alleviated mine and my sisters concerns. The building is beautiful.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Troy G

Assisted Living

Family/friend

January 31, 2024

5.0 out of 5 stars

Great community

Amazing community with surprisingly good food. Staff is caring and kind. We are grateful that we found the community when we did. Can take residents with high needs. Very clean as well. Generally happy with care.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Hannah H

Assisted Living

Industry reviewer

January 18, 2024

5.0 out of 5 stars

Fantastic community!

Beautiful and impressive community! Medical model assisted living and memory care options available as well as independent living and advanced care options. Very clean facility and the staff is friendly and professional.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Paramount Senior Living at Polaris

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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