About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2025 Assisted Living Winners
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About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible, no-frills living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
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Brookdale Pittsford

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159 Sullys Trail, Pittsford, NY 14534

For pricing & availability:
(866) 374-4058
7.8
Review score
46 reviews
Add review
7.8
Review score
46 reviews
5 star
56%
4 star
13%
3 star
9%
2 star
9%
1 star
13%
See all reviews
8.8
Review score
29063 reviews
586 facilities
Brookdale Pittsford
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Brookdale Pittsford
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22 Floor plans available
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Eric S
-
Spouse or partner of resident/client
5.0
Brookdale Pittsford
It's early in my wife's time in Brookdale but based on what I saw initially and her comment that she likes it there I would rate a 5. All of the caregiver staff seem to enjoy what they do and it shows by virtue of how the residents appear happy and well cared for. The housekeeping and main

About the facility
Brookdale Pittsford

Put yourself in the driver's seat at Brookdale Pittsford. Here, your unique memory care needs will be met promptly by compassionate caregivers. Rest assured, trained team members are available around the clock to be alerted to an emergency situation. An emergency alert system and air ionization technology are also used to offer added protection.

Here, residents in memory care can look forward to structured activities and daily tailored programming. The Clare Bridge memory care program promotes social interaction and cognitive retention through six planned activities each day, while the Solace program offers additional support to residents in the late stages of dementia. A couple of specific highlights of this program include assistance with grooming, and participation in activities that involve sensory stimulation, like music and aromatherapy.

In addition to care, Brookdale’s team manages your chores, meals, home maintenance, laundry, and more, so you can focus on yourself and your interests. If you have a personal request or a question, be sure to connect with the on-site concierge service. Some additional perks to take advantage of include the well-stocked library, the beauty and barber shop, the game room, a screened lanai, and a community rental space. Invite your friends and family members over...

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Senior living options offered

Memory Care

Pricing
for Brookdale Pittsford

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Memory Care

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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Brookdale Pittsford

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Brookdale Pittsford
Brookdale Pittsford

159 Sullys Trail, Pittsford, NY 14534

The Village at Penfield
The Village at Penfield

2006 Five Mile Line Road, Penfield, NY 14526

Baywinde Senior Living community exterior
Baywinde Senior Living

100-200 Kidd Castle Way, Webster, NY 14580

Legacy at Grande Vie
Legacy at Grande Vie

2140 Five Mile Line Rd, Penfield, NY 14526

7.8
Review score
46 reviews
7.8
Review score
46 reviews
5 star
56%
4 star
13%
3 star
9%
2 star
9%
1 star
13%
9.4
Review score
101 reviews
9.4
Review score
101 reviews
5 star
54%
4 star
30%
3 star
10%
2 star
2%
1 star
4%
9.3
Review score
94 reviews
9.3
Review score
94 reviews
5 star
56%
4 star
22%
3 star
14%
2 star
4%
1 star
4%
9.2
Review score
52 reviews
9.2
Review score
52 reviews
5 star
40%
4 star
27%
3 star
12%
2 star
13%
1 star
8%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
1 bedroom
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
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2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
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Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

1

Assisted Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at Brookdale Pittsford

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Medication Management
  • Diabetic Care
  • High Acuity Care
  • Incontinence Care

Meals & Dining

  • Pureed Meals
  • Professional Chef
  • Guest Meals
  • Special Dining Programs
  • Vegetarian
  • Room Service
  • No Sugar
  • Meals Provided
  • Low / No Sodium

Room Amenities

  • Wi-Fi/high-speed internet
  • Garden View
  • Private patio, deck, or balcony
  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Air Conditioned
  • Ground Floor Units
  • Handicap Accessible
  • Bath Tubs
  • Fireplaces

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Transportation at Cost

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • TV Lounge
  • Indoor Atrium
  • Computer or Media Center
  • Central Fireplace
  • Private Bath
  • Barber Shop
  • Library
  • Outside Patio
  • Outdoor Common Areas
  • Beauty Salon
  • Indoor Common Areas
  • Main Street Shops
  • Meeting Room

Recreational areas

  • Jacuzzi
  • Raised Garden Beds
  • Piano or Organ

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping

Languages spoken

  • English

Activities

  • Activities Off-site
  • Intergenerational Programs
  • Forever Fit
  • Gardening Club
  • Visiting Chaplain or Priest
  • Cooking Classes
  • Men's Club
  • Happy Hour
  • Current Events Club
  • Community Service Programs
  • Activities On-site
  • Cooking Club
  • Choir / Singing Club
  • Quilting or Sewing Club
  • Book Club
  • Brain fitness / Dakim
  • BBQs or Picnics
  • Art Classes
  • Resident Band or Musicians
  • Christian Services
  • Catholic Services
  • Wii Bowling
  • Yoga / Chair Yoga
  • Trivia Games
  • Live Dance or Theater Performances
  • Walking Club
  • Dances
  • Live Musical Performances
  • Devotional Activities On-Site
  • Day Trips and Outings
  • Holiday Parties
  • Pet-focused Programs
  • Stretching Classes
  • Live Well Programs
  • Educational Speakers / Life Long Learning
  • Cards / Pinochle Club
  • Birthday Parties
  • Reminiscence Programs
  • Community Service Organizations
  • Bridge Club
  • Other Religious Services
  • Sensory-based Programs
  • Bible Study Group

Reviews

for Brookdale Pittsford

7.8Review score46 reviews
7.8
Review score
46 reviews
5 star
56%
4 star
13%
3 star
9%
2 star
9%
1 star
13%
Brookdale
8.8
Review score29063 reviews586 communities
Write a review
A Place for Mom has scored Brookdale Pittsford with 7.8 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, Brookdale Pittsford has 46 reviews with an average "overall experience" of 3.9 out of 5.
Overall Experience
3.9
Cleanliness
4.1
Friendliness
4.1
Care Services
3.7
Staff
3.6
Meals & Dining
3.8
Activities
3.9
Value for Cost
3.6
A Place for Mom has scored Brookdale Pittsford with 7.8 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, Brookdale Pittsford has 46 reviews with an average "overall experience" of 3.9 out of 5.
Parent company
Brookdale
8.8
Review score29063 reviews586 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 46 reviews
Anonymous - Family/friend
Not Sure
October 31, 2025
1.0
Verified Review
Would not recommend
The staff should check on the resident more often overnight, especially when they are new to the facility. If they need to send the resident to the hospital, they should notify the family first before they send them to the wrong hospital. This happened twice in 3 days. I am still very angry with the staff. My partner was sent to the hospital three times in 10 days. Twice to the wrong hospital. My partner walked into the facility with no difficulty but after just 10 days, I had to remove her. She no longer was capable of functioning on her own. I would definitely NOT recommend this place.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
Staff
1
Meals & Dining
1
Response from Brookdale Pittsford
November 3, 2025
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to discuss further.
Eric S - Family/friend
Memory Care
September 25, 2025
5.0
Verified Review
Brookdale Pittsford
It's early in my wife's time in Brookdale but based on what I saw initially and her comment that she likes it there I would rate a 5. All of the caregiver staff seem to enjoy what they do and it shows by virtue of how the residents appear happy and well cared for. The housekeeping and maintenance staff go above and beyond by keeping the facility clean and bright inside and out. The management team is wonderful. I see them working together well. All in all a very positive experience.
Scott G - Family/friend
Memory Care
September 11, 2025
5.0
Verified Review
Thumbs Up for Brookdale Pittsford
Top notch facility and staff. I would definitely recommend Brookdale Pittsford others. Entire facility is dedicated to Memory Care.
Anonymous - Family/friend
Memory Care
September 2, 2025
2.0
Verified Review
Our dads experience
Staff have a hard time dealing with dementia patients. First day we were there, we were never shown around and an elderly woman left with walker alone, and rolled down the hill outside of my dad's window. After dad had a fall at facility, they said they wouldn't take him back from ER because of behavioral problems. I was very disappointed with this. Also, they had a bus to take residence out, but it was out of service the entire time my dad was there. Staff didn't do too much with resident's.
Cleanliness
4
Friendliness
3
Value for Cost
2
Care Services
2
Activities
1
Staff
1
Meals & Dining
4
Response from Brookdale Pittsford
September 3, 2025
We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
Anonymous - Family/friend
Memory Care
August 1, 2025
5.0
Verified Review
Review for Brookdale Pittsford
They have some really great staff who genuinely care about the residents. The home is clean, bright and attractive, and it's small so it doesn't feel like an institution. The food isn't gourmet, but it's good and appropriate for the special needs represented there.
Anonymous - Family/friend
Memory Care
May 29, 2025
5.0
Verified Review
Recommended for memory care
They get all 5 stars. They are responsive, caring and attentive.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Karen - Family/friend
Memory Care
May 17, 2025
1.0
Lack of care and poor staff
Upper management keeps staff that sleep on the job and talk on their phones the whole day while firing top notch staff for no reason. No empathy, no compassion, please send your loved one to another facility. They will tell you everything you want to hear...but the truth is the exact opposite. No educated staff on floor. My Father has been denied food and drink late at night when he is awake.
Cleanliness
5
Friendliness
1
Value for Cost
2
Care Services
1
Activities
3
Staff
1
Meals & Dining
1
Response from Brookdale Pittsford
May 19, 2025
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to discuss further.
Patti C - Family/friend
Memory Care
April 8, 2025
5.0
A Great Place for Peace of Mind
My mother moved into Brookdale in January 2024 and is doing great. My sister and I toured many places after her stroke. We met with the sale manager, walked outside and both said "yes" to each other. Walked back in and signed her up and are very glad we did. My mother comments on how friendly everyone is. I was impressed how quickly everyone knew her name. She was at her previous facility for six months and nobody knew who she was. They encourage my Mom to participate in the activities. They make sure she is eating, taking her medicine and assist her with all of her needs. My mother repeatedly states how nice everyone is to her. They go out of their way to help the families. I would definitely recommend Brookdale. It is giving me the piece of mind I definitely did not have before.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Kim B - Family/friend
Memory Care
November 6, 2024
1.0
Brookdale
Paperwork unorganized Most of the staff don’t really care about being there. Staff sit in their cellphones in the kitchen area while not paying attention to the residents We found one staff member sleeping during work. A resident was able to get outside, and fell down a hill in front of my dad’s window. She broke her arm! Honestly, I could go on. It’s a beautiful facility, just need to fix the staff and possibly have more staff to make sure residents are safe!
Cleanliness
4
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
Staff
1
Meals & Dining
3
Response from Brookdale Pittsford
November 7, 2024
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to discuss further.
Anonymous - Family/friend
Memory Care
April 17, 2024
3.0
Verified Review
Would and have recommend
The staff was exceptional when we moved Sally there. They fired the top people, and it wasn't the same. It's still far better than other places though, and they have the best activities.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
Staff
3
Meals & Dining
3
Response from Brookdale Pittsford
April 18, 2024
Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.
Katelyn - Family/friend
Memory Care
January 26, 2024
2.0
Verified Review
Overpromised Under Delivered
Lots of promised activities and care. Overpromised underdelivered. Pills found on the floor. Non consistent staffing and huge price increase. They are going downhill.
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
2
Activities
2
Staff
2
Meals & Dining
2
Response from Brookdale Pittsford
January 31, 2024
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to further discuss.
Anonymous - Family/friend
Memory Care
January 12, 2024
4.0
Verified Review
Our Experience
My loved one is a resident at Brookdale Pittsford. They appear to be short handed. Also, they are already raising the monthly rate after just a couple of months.
Cleanliness
5
Friendliness
5
Value for Cost
3
Care Services
5
Activities
5
Staff
4
Meals & Dining
5
Joseph - Family/friend
Memory Care
March 20, 2023
5.0
Verified Review
They were/are absolutely fabulous. [Name removed] is assimilating nicely. They have great communication with all of the staff members and family. The meals smell home-made and the chef is accommodating with various choices.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
bridget - Toured community
Memory Care
March 6, 2023
5.0
Verified Review
tour review
Our family had an in person tour and we were very pleased with the entire experience, the only reason we did not go with this community was the location. It took us weeks to make that decision because we liked everything about Brookdale. It was immaculately clean, the staff were incredibly friendly. We saw a lot of activities going on and the nurse was wonderful. They also told us we could call them with any questions we had.
Anne P - Family/friend
Memory Care
January 27, 2023
5.0
No Worry With Mom Here
Both my father-in-law and my mother have been residents of Brookdale Pittsford. They are outstanding at training their staff to deal with the wide variety of issues and personalities expressed with a dementia diagnosis. The staff are caring, efficient and flexible. They treat each resident as in individual while keeping the needs of the whole community in mind. The meals are good with flexible options. The facilities were designed for persons with memory care issues. There are two separate but equal housing areas allowing for more personalized care. Each side is set up in a circle. The doors to a larger meeting area and the second side are opened for much of the day allowing a large area for walking. Doors are secure. There are activities scheduled seven days a week. Visitors are always welcome. One of the things that meant a lot to my family was the ability to have hospice care in the facility with no change of venue for the resident. We may need this for mom.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
5
Activities
4
Staff
5
Meals & Dining
5
Rachael A - Family/friend
Memory Care
December 15, 2022
5.0
More like Home
Mr. [name removed] and his staff work hard communicating with families. This is a beautiful memory care facility. A mile long place to walk, tons of friends to talk to and a very patient and caring nursing staff. Brookdale has been a home and more like family to my mom and I. They help her thrive and make choices. She is always ready with a smile, giggle and lots of hugs. I highly recommend Brookdale for your loved one with memory care needs. They are treated with dignity and respect. The food is also amazing. I am not a very trusting person but Brookdale has earned my trust. Rachael
Cleanliness
4
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Terri J - Family/friend
Memory Care
October 10, 2022
5.0
My dads never been happier !
Of course I was very skeptical about placing my dad but to see the change in him is remarkable, he is so happy to have people around to interact with , and the staff are incredibly kind I really believe it was the perfect fit for my dad and myself because I get to be his daughter again and that is the best feeling in the world. Thank you Brookdale for your kindness and understanding I truly appreciate you all
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
4
Activities
5
Staff
5
Meals & Dining
5
Robb Hamina - Family/friend
Memory Care
September 13, 2022
5.0
Comfortable
My brother and I decided that we could not handle moving Mom into our home and the hospital found placement for her at Brookdale after Dad died. Mom is comfortable at Brookdale. She is calm at Brookdale, She is clean at Brookdale. She wasn't any of these things at home before our Dad died.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
anonymous - Family/friend
Memory Care
February 22, 2022
5.0
Verified Review
The people who work here are what make it nice.
The staff is concerned about the residents. They're not just doing a job. They like what they're doing. Cleanliness is good. The décor is good, and the facility has been recently remodeled. It's located in a nice residential neighborhood so you don't feel like you're pulling into a commercial institution. It feels more like a personal residence, which is a nice feeling.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
5
Staff
5
anonymous - Family/friend
Memory Care
October 11, 2021
4.0
Verified Review
I would recommend
We chose Brookdale Pittsford because I thought the staff were more friendly/welcoming and I just got a better feeling when I walked into this facility. I would recommend them to others who are looking.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Staff
4
Meals & Dining
4
Viewing 1-20 out of 46 reviews

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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Memory Care. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know New York’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about New York’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions
about Brookdale Pittsford

Brookdale Pittsford offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Brookdale Pittsford 7.8 out of 10 using our proprietary review score.   We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.   Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (585) 249-9990 to reach a resident at Brookdale Pittsford.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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