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The cleanliness and friendliness are great. The staff and care services are good. The food is the biggest complaint and it has never gotten better - no seasoning, cold when it is supposed to be hot, you have to sit at the table for about a half hour before it is served (they bring out one plate at a time).","reviewerDisplayName":"Betsy","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for Brookdale Highlands","reviewContent":"It was a good value, was pretty clean, and they were easy to deal with.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Brookdale Highlands ","reviewContent":"It is great for dementia care as long as the person has no other physical problems. My wife also has cancer. They struggle to cope with that. \n\nRoom sizes in memory care are adequate for the needs.\n\nAmenities offered are good.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for Brookdale Highlands","reviewContent":"Lovely welcome. Helpful. Clean environment. When calling a tech for tv problems, he came right away and fixed. Food. Very poor. I had to watch my sister-in-law try a bite of food that was made for her. It was too stiff and two dents, and she started screaming and crying because she was scared and it stuck, she cannot eat it. It's stuck to the roofer her mouth and she does not have a tongue to help her with that, she was hysterical. No help for a few minutes. Eventually, the food was taken away and never brought back with any alternative. Luckily, she had something in the refrigerator that she could eat as she was really really hungry. Apparently after I left, they brought the same thing back to her for dinner. This is unacceptable. Please look at her orders. Please puree her food. If it can mold into a form, it's too dense and too hard. You must get this right. The aid left with the food said she should be back to, and talked to the kitchen. We never heard another word she never came back. Unacceptable","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for Brookdale Highlands","reviewContent":"I like it here but you do have to watch out a little. I would recommend to others. We picked this community because we talked to the people that lived there and they liked it.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Home away from home","reviewContent":"Mom has been at Brookdale for 4 years now and it has been a wonderful experience for all of us. The staff has been great even through covid & management changes. Questions are answered promptly & issues resolved in a reasonable amount of time. The activities director stayed in contact with me during hurricane Irma last summer as I was concerned about mom but she faired better than we did! Overall Brookdale is home away from home for mom.","reviewerDisplayName":"Denise H","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Brookdale Highlands and [name removed] are Absolutely Amazing!","reviewContent":"We were in a situation where we were in immediate need for my Mother and Father in law to move into an assisted living community. She had fallen 4 times in three weeks and we just couldn't allow her to keep living in her home. It was a Sunday and we just dropped in at Brookdale Highlands without an appointment. It was on [name removed] day off, but she graciously guided us through the tour of the community from her cell phone! We are so grateful. We were able to secure a lovely apartment for my Mother and Father in law in record time! From Sunday to Thursday it was done!!! So Thankful! I would definitely recommend the community to anyone seeking a lovely place to live out your Golden years! And I highly recommend working with [name removed]! So professional, kind and caring at the same time! 5 Stars!","reviewerDisplayName":"Sherry T","experienceTypeId":5,"experienceTypeName":"I work in the industry"},{"reviewTitle":"Happy with experience","reviewContent":"I would give each category except activities a 5. Activities I'm going to say 4 only because my mom really doesn't participate in anything. That is mostly her, but I do wish they would push her more to get involved. The staff has been really helpful to me and welcoming. The main reasons we chose this facility initially was because it was clean, the staff were all really friendly and the location is very convenient to my house.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Great Locoal Option for Assisted Living","reviewContent":"We picked this community becasue, they have had a lot more pull cords for the residents. They were helpful to get my loved one in quickly, which was appreciated. The staff could improve on communication with the family members. The food is good as to be expected. Overall. I would recommend to other families.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Brookdale Highlands Just Like Home","reviewContent":"They are very efficient here. The nursing staff is very caring, and have been prepared even during the hurricane. They have taken great care of my loved one.\n\nThe staff communication is very good with the family when we have questions or concerns about our loved one.\n\nThere are three meals a day served to the residents, and there is a menu for the residents to order off of.","reviewerDisplayName":"CM","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"}],"parentOrgReview":{"name":"Brookdale","slug":"brookdale-29","averageReviewScoreDisplay":8.7,"communityCount":644,"reviewCount":27896}},"communityName":"Brookdale Highlands","leadgenCompleted":false}
49632
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4250 Lakeland Highlands Road, Lakeland, FL 33813
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<p>Look forward to new social opportunities and comfortable amenities, here at Brookdale Highlands. Residents can find assurance knowing their personal care needs will be met each day by trained and caring staff members. Choose from a variety of assisted living services, such as help with bathing, dressing, and managing medications, as well as memory care. Brookdale’s dementia-trained team members learn about residents’ histories, routines, and preferences in order to provide tailored and personalized service. Additionally, staff members are available 24 hours a day, seven days a week to be alerted to an emergency. An alert system and keypad entries are also used to promote residents’ safety on-site.</p>
<p>One of the best perks at Brookdale Highlands is the peace of mind that comes from the HealthPlus program — an exclusive program designed to deliver a higher level of care without a higher cost. Here, residents benefit from care coordination overseen by a Brookdale HealthPlus Care Manager (RN). Preventative health care services, such as annual wellness visits, immunizations, and health screenings are also provided, as well as support for chronic conditions like diabetes, high blood pressure, and congestive heart failure.</p>
<p>With one-on-one care, transportation assistance, housekeeping services, and homemade meals served daily, residents here can look forward to a new way of life. With less chores cluttering your schedule, you can explore on-site amenities like the fitness center, the game room, the ice cream parlor, or the cozy living room. A concierge service is also available to assist with requests and questions. Here, it’s all about meeting and supporting your unique needs, while making you feel right at home.</p>
<h3>Community Services and Amenities</h3>
<p>During your free time, embrace some of Brookdale Highlands' many appealing amenities. Book an appointment at the on-site beauty and barber shop, then stroll along the community walking paths or relax in the screened lanai to enjoy Florida’s fresh air. Brookdale Highlands also has its own general store on-site for your convenience. Here, residents also have the opportunity to participate in daily activities with peers. From Wii™ bowling leagues to cultural activities, shopping trips, and more, there is something fun for all preferences and abilities. Another community convenience to take advantage of is Brookdale's Personal Solutions program. If you'd like to avoid a trip to the store, all of your personal hygiene items like hand sanitizer, body wash, or other necessities can be delivered discreetly to your door upon request, and for no additional charge.</p>
<h3>Living Arrangements</h3>
<p>Embrace a selection of cozy apartments ranging from large, two-bedroom spaces to single suites and companion studio apartments. Brookdale offers eight apartment styles to choose from, each incorporating natural light, private areas, and an emergency alert system for added protection. You can also fill each space with your personal treasures and decor. Discover retirement living on your terms at Brookdale Highlands.</p>
<h3>Care Types Offered</h3>
<p>Brookdale Highlands is an <em>assisted living facility</em> which offers <em>limited nursing services</em>. In the state of Florida, these terms are defined as follows:</p>
<h3>Assisted Living Facility</h3>
<p>A facility that provides supervision of the activities of daily living, medications, and other similar services to residents in a homelike environment. These facilities can house one resident to hundreds of residents.</p>
<h3>Limited Nursing Services</h3>
<p>The assisted living facility can provide nursing services to residents.</p>
<p><a href="https://www.floridahealthfinder.gov/facilitylocator/FacilityProfilePage.aspx?id=4599">Brookdale Highlands Inspection Reports</a></p>
<h3>Related:</h3>
<p><a href="https://www.aplaceformom.com/caregiver-resources/articles/assisted-living-vs-memory-care">Assisted Living vs. Memory Care: What’s the Difference?</a></p>
<p><a href="https://www.aplaceformom.com/alzheimers-care">Your Complete Guide to Memory Care</a></p>
<p>Look forward to new social opportunities and comfortable amenities, here at Brookdale Highlands. Residents can find assurance knowing their personal care needs will be met each day by trained and caring staff members. Choose from a variety of assisted living services, such as help with bathing, dressing, and managing medications, as well as memory care. Brookdale’s dementia-trained team members learn about residents’ histories, routines, and preferences in order to provide tailored and personalized service. Additionally, staff members are available 24 hours a day, seven days a week to be alerted to an emergency. An alert system and keypad entries are also used to promote residents’ safety on-site.</p>
<p>One of the best perks at Brookdale Highlands is the peace of mind that comes from the HealthPlus program — an exclusive program designed to deliver a higher level of care without a higher cost. Here, residents benefit from care coordination overseen by a Brookdale HealthPlus Care Manager (RN). Preventative health care services, such as annual wellness visits, immunizations, and health screenings are also provided, as well as support for chronic conditions like diabetes, high blood pressure, and congestive heart failure.</p>
<p>With one-on-one care, transportation assistance, housekeeping services, and homemade meals served...</p>
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