Ridge Care, Inc

The staff at Arbor Landing Surfside are truly beautiful people inside and out. I have partnered with them now for some time and it is always an absolute pleasure. The residents are always so happy and the staff serves them with a smile, compassion and respect. Keep up the wonderful work you do!

Arbor Landing Surfside (ALS) was home for my father till he passed in May of 2024. When we looked at places for him to live back in 2022, ALS checked all the boxes we the family were looking for. What we didn't know and expect was how much the staff would come to love and care for him. The employees lead by the examples of [names removed] in the front office, treated him with respect and genuine concern for his well being. I am proud to call many employees and residents my friends now. My family would highly recommend ALS to anyone looking to make the move to Independent or Assisted Living in the Myrtle Beach area.

Overall, we are very happy with the facility and thankful to have the peace of mind that our mother is in a safe and caring place. My mother's primary complaint is the food quality-and I would agree with that. With this being such a big part of her day to day experience, it is the sole reason why the overall rating is 4.5 instead of 5.

I brought my mother in to tour and they couldnt have been more professional and ready. The activities lady did half and the sales person did the rest. From the beautiful entry way to the gorgeous dining room, I will definitely use their services.

From the minute My Mom walked into Arbor Landing the first time she felt welcome. The staff are all so friendly and nice. I have had the most interaction with Rachel she has always answered any questions I had and never made me feel like I was interrupting her. She is a true southern LADY. Mom has had some medical problems and ended up in the hospital a couple of times. Someone from Arbor Landing as called and or visited and made sure Mom knows she is missed. I couldn't ask for a better place to have Mom staying at this stage of her life.

The overall feeling was that of being at home and the staff was truly invested in Dad's wellbeing. I have recently started volunteering there again with my singing group and most of the staff that was there then are still there and it is still evident that they truly care.

We have been very pleased with Arbor Landing at Surfside. The staff are all so nice and caring. I highly recommend this facility to anybody looking for independent living.

The people were warm and welcoming and based on the experience we would absolutely recommend Arbor Ridge at Huntersville community to other families who may need a place for their loved ones!

Overall this is very good facility. Staff at lower level and mid level are very good. Top level (nurse) was not responsive to issue regarding my medication as a result I was without medication I needed for four days. As a nurse myself I find this totally unacceptable! Nothing was done to determine what happened to two missing fentanyl patches. After the fact six days later new procedures for tracking have been put in place. The food is awful. CNAs are excellent. Activities are repetitive and unimaginative. Almost impossible to get ride to doctors appointment. Overall I would rate facility about a 4. One major problem with nurse should not reflect on entire facility. If she worked for me I would dismissed her. I have a BSN and MSN I taught nursing and directed nursing programs. Thanks for good things your company does.

All of the information we received ahead of time and all of the staff since moving in have been and met all of our expectations and requirements Mom has transitioned into the program very well We are so happy it’s going well

The staff knows all residents and all relatives that are visiting. You are always given a warm hello. The facility is a couple of years old, but actually looks brand new. There are many activities and shopping trips that the residents can take advantage of.

Everything gets very high marks except for the food. They need more help in the kitchen it seems. Other than that we are happy. If we could give them a 20 + we would!!

I came in for an unexpected tour in [name removed] was available. This lady is 100% class act very confident in what she does really listens just overall great person Everyone at the community seem to be happy from the residence to the staff. I came in around lunchtime and the food smelled so good.

I cannot say enough good things about Arbor Landing at Compass Point! My parents were in crisis because my 85 y/o father broke his ankle and my mom was taking care of him. This place was a godsend, so well run, the Director, [name removed], made it so seamless to get my parents in quickly, the apt was beautiful and just what they needed for respite care. The staff was friendly and competent, a wonderful home away from Home. Clean, beautifully and superbly furnished with handicap bars and large bathrooms. Food delivery if necessary and always[ a helpful person if you needed anything. Highly recommend!!

Great staff. [name removed] was very accommodating. We were scrambling to get my brother in law tranfered out of rehab into an assisted living facility. Falls river went out of there way to meet are needs and get us situated and established in a nice room with good food and friendly staff. Family is very happy with facility

The staff is fabulous, the only complaint would be the quality of the food. Definitely has gone down since mom first got there. Based on the experience we have had so far, we would definitely recommend this community to other families.

The vast majority of staff are very friendly and helpful. The facility is beautiful and homey, very comfortable. As far as the food goes, I think that the menu could be more varied, food could be served hotter, and better quality meals.

I don't deal much with the staff since I'm 3,000 miles away. My ratings above are based on daily phone calls with Mom plus our twice a year visits. Because she's in a 2 bedroom apartment paying one half of the total cost. Her portion is less expensive than a one bedroom apartment, although she's very lonely because they haven't replaced her apartment mate who had to leave due to health problems.

We were very pleased how Carteret Landing served my Grandmother. We rally like the family atmosphere and really took time with my grandmother and her mobility issues. We would recommend this community to other families based on the experience we had.

All of the staff and residents at Arbor Landing Compass Pointe have been extremely friendly and helpful.