IntegraCare

The staff is very good, administrative staff know residents names and appearance to respect staff. Everyone seems to pitch in when needed, not sticking to strict job descriptions, just trying to ensure residents are cared for. The facilities are clean and very pleasant. The food choices are good and preparation is tasty.

What I like the most about the community is my apartment, the food and the people.

My mother has been at this facility since August. She has been very pleased with her living experience. She was immediately welcomed into the community and quickly made friends. There are numerous activities for the residents to choose from each day to keep them active and busy. My mother really enjoys the staff, who all knew her by name within her first few days at the facility. The staff has been caring and kind providing great care since her arrival. This is our first experience with Assisted Living Personal Care housing. While not perfect, overall it has been positive. My mother is happy and I feel confident that she is safe when I leave.

The admin staff and the friendliness of the staff was outstanding. [name removed] needed a lot of personal care and she was not always willing to listen and the staff were very good with her. The nursing supervisor suggested hospice and [name removed] was very happy with her care with Hospice as well.

My step mother was able to make friends. Yes, we would recommend the community to other families, although they overcharged us for the 2nd month

They are extremely caring and want to help the resident to adjust.

I believe they could do a better job at hiring nurses and aides, some of them don't belong there, because they don't care, I was fortunate enough to be able to visit there 2to3times a week.

Place is nice & clean. Staff are friendly. Had an issue with phones down for over a week. There was a problem with getting a medication on time but that was resolved. The food is good. All in all, its a nice place.

The staff is friendly and provides good care for my loved one. The lobby area is clean, bright and very nice to welcome residents, and family members. The management staff is helpful when you have questions or concerns about your loved family member living at Chestnut Ridge Wallingford.

I liked that it is a small community and most of the staff know the residents by name. I liked the two people that convinced us to go there but they are no longer there, so communication is lacking much of the time. Their billing system "sucks"!!! There were lots of mistakes on the first and second bill and it took me 2 months to clear things up. I was later informed that they don't reprint corrections to the bills, you have to wait for the next billing cycle. Their business person is a very poor communicator and does not return phone calls. This has been a difficult transition for the sibling (but not my mother!). She is content there and is socializing much more than when she was home.

The facility is nice. The staff has been friendly and genuinely listen to individual needs. Our mother is adjusting quite well.

Get friendly with the staff. It helps you direct the care that's needed. Also offer to supply some supplies

Too many assessments and no communication when prices change. If they have unlimited funds, we would recommend Candle Light Cove to others. Everything was very nice but over my mother's budget. Didn't start out too high but didn't take long. I have no complaints except the price which kept going up and lack of communication in regards to that. It's a beautiful place and they took good care of our Mom

Clean facility. Very nice administrative staff, efficient medical staff (PT/OT, Doctor, NP). Evening and night GNA’s on the assistant living side need improvement with timely service, patience, time management, and customer service.

It was clean on the tour, everyone was very nice, the price was reasonable when compared to others, and the location was very convenient. It was between Commonwealth and [community removed] for us. The location and parking was ultimately what made us choose there.

Mom is in a "companion suite" . It really is NOT a suite set up for 2 residents. It is a room designed for a single occupant that has been set up for 2 occupants. The space is tight but manageable. My mother is a wheelchair user. Her roommate is ambulatory. If both occupants were wheelchair users the space would not accommodate both. Also, the bathroom sink is not user friendly for a wheelchair user. The rest of the bathroom is spacious and easy to navigate. The bedroom space is light and bright...a definite positive. And, the dining hall is light and bright with large windows and lovely views to the outdoors. Staff is very friendly and responsive. Glen Mills Senior Living is a friendly community. A few improvements could be made to the facility, but the care and attention given to residents make it worth a positive recommendation.

I think the facility overall is lovely. The majority of the facility is independent care. That section is gorgeous. They have many activities daily. However my loved one is in memory care. Not as pretty. Only common area is the dining area (except in the summer they have a wonderful secure outdoor area). I don't see many activities for this group. They seem short staffed for what they have to do. I often find my loved one sitting in her room alone. Housekeeping in her area has improved over the time we have been there. There are frequently clothes that are not hers in her closet. Communication could be better. My recommendation would depend on what the individual is looking for. My loved one is safe and that is better than her living home alone.

Your care anywhere is as good as the aids that take care of your person. Yes I believe I would recommend this community to other families, but it all depends on the aides just like the nurses in the hospital. If they are good your ok but if not good it can be very bad

There have been 3 different chefs, the current one is great so I hope he stays. Everyone is very friendly. They always say "this is your home" if my parents say they don't want to bother them.

For the price it is pretty good. Some staff are better than others. Cleanliness sometimes an issue. They have a mouse problem.