Calson Management

I have no complaints about this community, my loved one seems to be really enjoying his stay. The meals are good and the facility is kept clean. The staff is excellent on reaching out and keeping the family informed when there is a problem or update.

Very friendly staff. These people are very good to my Mom.

Pleasant atmosphere. Very clean, spacious room. Attractive common areas. Varied activities. Quiet. Two pianos in 2 of the rooms for music performances. Assigned dining seating. Full transportation. Rise was very engaging.

Good amount of space and willing to accommodate. Old bldg that didn't smell very good. Kosher food may be a problem. Seemed negotiable on price.

Nice, small, intimate. Privately owned. Location is good, but not walkable. They have Mah jongg!

Dark wood interiors - good familiar location. Rooms not configured well.

There were smells in the hall and it was just not that nice. The staff seemed very nice. We had dinner there. It was full kosher but it was quite tasty. My issue was, where do you go? It's just in a residential neighborhood so there wouldn't be anything around for my friend to walk to and do. Also, the smells in the hall were pretty strong.

I do like the community but there are things that we don't like about it. They told us they have a driver and transportation but they are funny about it. It is difficult to get them; you have to setup the right time and location ahead of time. Just seems like they make it hard to use. The food could also be better, it is a little bland and they could use more of a variation.

My dad wanted to see a movie in their state of the art home theater. I think it was the first time it was used. They had no idea how to operate sound or lighting had to keep door open. They were not advertising activities properly. Now they are posted daily. As the items frequently change. Due to lack of participation from residents. I do expect things to change but wonder why you have to complain to get improvement.

There was not much landscaping on the exterior of the building. The interior was beautiful. This would be a good community for loved ones that need assisted living.

Outdoor living space was small and sad. I was told no outings for memory care. Did get a call back saying they were changing that. On my tour they actually said it was against the law to let them go on outings so that concerned me as that did not seem correct so I was glad they called to clarify. The inside was beautiful too bad the outside space fours not match. Thy also said my mom was not free to go in and out ar her leisure. This set up just did not work for us as my mom needs to be able to enjoy the outdoors throughout the day.

My mother in law is no longer at The Lodge. It did not work out for her. There was inadequate staffing for her needs. It is fine for people who are independent though.

Have a camera in the room. Staff lied about changing my mother, bringing her food tray, etc. I had camera footage proving they did not check on her. This allowed me to verify she was being cared for as required and to call the facility when care was not provided.

We picked this community because it was the only place taking intakes on the weekend.Be proactive, have a camera on your loved one. Staff tends to ignore clients and not provide basic care.

The facility is beautiful but staff rude and dismissive to my parents. Food was ok, but they regularly ran out of even basics. The care is very substandard. When my mom was vomiting and unable to take her medication, no one followed up on how she was doing or what they could do to help. They just left us a phone message that “Your mom refused her medication.” A very upsetting and demoralizing experience for my parents. They moved after less than two months. No one at The Lodge asked why.

We moved my parent into The Lodge at Glen Cove and were promised services that are not delivered. They are severely understaffed and the turnover rate is high among employees. The Dining Room continually does not have the food in the kitchen that is listed on the menu. There are problems with activities listed that are cancelled. The maintenance has been a continual problem and again there is no one to fix no hot water in the kitchen. The transportation as promised to appointments does not happen. I have to grocery shop to augment the food that they are not receiving. What happened to the promises that have Not materialized!!!

The night shift staff are not as responsive, or at times as competent, as the day shift staff.

I moved my mom to Silver Oaks to have her closer to me, expecting the same high-quality care she had previously received for four years. However, my experience has been deeply disappointing. During her stay, she suffered multiple serious UTIs, had recurring unexplained bruises, contracted COVID-19 twice, and experienced several bouts of the flu, all of which contributed to a decline in her health. These issues led to complaints from the staff about her behavior. Tragically, a severe UTI hospitalized her, filled with extensive bacteria, which doctors attributed to poor hygiene practices at Silver Oaks. She never returned to the facility.

The facility is new and the staff in the Memory Care is incompetent and has no idea how to deal with difficulty. My husband was there for one week before he unexpectedly died. We were promised over and over that the staff would be able to keep him busy and redirect him if he became difficult and wanted to leave. This was a complete lie; they had no idea what they were doing and each shift would call us to either speak to him on the phone or come down there and speak to him/them. Although I filled out a ton of paperwork explaining who he was and his likes and dislikes, no one read this material and they knew absolutely nothing about him except for he wanted to go home. One evening they lost him (he had wandered into another room and was asleep) even though this is literally one half of a floor and each exit has alarms on the doors. The staff called us in a panic and said that they had left one person in charge on the floor and the other two assistants were out in the parking lot looking for him. It was a horrendous experience, thankfully we only had to deal with this for a week. He was taken from the facility on the 6th day after having suffered a seizure and NO ONE from that facility ever contacted us to express their sympathy

My mother was there over 3 years until the Ollie woman became manager than everything went to hell, my mother 100 years old on hospice and I had to move her to another place middle of the month, imagine how bad silver oaks is