The Village at Sugarland Assisted Living and Memory Care

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The Village at Sugarland Assisted Living and Memory Care

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My mom moved in and was celebrated, cared for, and comforted during her time there. It was obvious she cared for the staff and they knew her well and cared for her which brought peace to our family when we could not be there with her as much as we would have liked. Mom suffered from alzheimers and couldn't make sense of where she was but she often said that she wasn't sure where she was but she felt like it was a church or something like a church because everyone was so kind and happy! I am forever grateful for the care she received and the compassion and empathy we experienced during her time there and especially as she passed and found eternal peace. Thank you to the staff, residents, and family members of the residents at The Village!","reviewerDisplayName":"Beth M","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"A great choice","reviewContent":"1.Overall experience\n\n4 - generally very positive but there were some issues along the way\n\n2.Cleanliness of the facility\n\n5 - apartments are cleaned weekly, trash collected daily, bedding changed and washed as needed, common areas and hall restrooms cleaned regularly\n\n3.Friendliness\n\n5 - the administrative staff and caregivers were very friendly and compassionate\n\n4.Quality of care\n\n4 - no concerns about the actual care but there were times when it took a long time for caregivers to respond to a call for assistance\n\n5.Administrative staff\n\n4 - sudden change in director position, lack of communication about who to go to during the interim, but administrative team otherwise very friendly, helpful, and responsive\n\n6.Food\n\n3 - when my parents first went the food was amazing, flavor and variety, but then the chef changed and the menu was repetitive and boring\n\n7.Activities\n\n5 - nice variety of activities to include everyone and suggestions were accepted and added to the schedule. My parents started a Women of Faith group and a book club\n\n8.Value for the money\n\n4 - the price wasn't exorbitant but for what we were paying we would have liked (1) faster response times to calls for assistance and (2) a more varied and tasty menu.\n\nWe chose them because they were one of only 2 places in the area that will allow a Hoyer lift and my dad did end up needing one and the staff was super willing to learn how to use it","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"A good place to retire","reviewContent":"My mom seems very happy there and enjoys the activities. Based on the experience we have had so far with The Village at Sugarland Assisted Living, we would recommend this community to other families","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Village at Sugarland Review","reviewContent":"Grounds are impeccably kept, never a urine smell, smell, staff works well with me especially for special needs. \nRooms are smaller than AL but are fine. Amenities are very good.","reviewerDisplayName":"Carolyne","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Best place for my Mom","reviewContent":"We moved my mom in more than 2 years ago right after the place opened. She came from another assisted living that was part of a big chain and was horrible. This place brand new and is really bright and beautiful, the food is way better than others. It was about the same price as others. Everyone seemed friendly and the best thing was the owners were there every day . Originally she had a really nice little one bed apartment on the AL side. But then dementia started to take hold so she was moved to the memory care. \n\nThey keep more of an eye on them in memory care \nI slept better at night knowing she was in this place, it was really nice, extremely secure,clean and above all she was happy there. Which really made me happy because she absolutely hated the one she was in before. My mom passed away last week and I couldn’t believe how many people from this place called or texted me to give condolences. They really care. i thank them all for taking care of my mom!\n\n\n\n\n","reviewerDisplayName":"Mike K","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Our Experience","reviewContent":"The staff communicates with the family if there is a problem or your family member is low or out of personal items. Housekeeping cleans every week and the trash is collected everyday, if needed. The meals are okay and they have a list of options to pick from if you don't want the featured meal. They have activities daily and a field trip once a week. They also have musicians that come from time to time. They encourage the residents to be out of their rooms during the day and socialize with other residents.","reviewerDisplayName":"Jeanne","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Generally pleased ","reviewContent":"I would say that the staff is generally very kind and compassionate but there is frequent turnover so they are often being newly trained. The upper management is very available and responsive when issues arise \nWhen my parents first moved in, they had a really good chef so for their first month, they had delicious meals and a nice variety, but then that chef left and the new chef is delivering a menu that is much more bland and repetitive.\nOne other thing I should mention is that the policy of the place is that when my dad presses his button, someone will respond within 20 minutes. That's a long time to wait when you need help. That was not clearly communicated when we were touring the place I really do love the place, and no place is perfect, but that wait time is kind of a big deal ","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Very nice community, caring workers and owners, clean, highly recommend","reviewContent":"Areas of improvement would be communication which also would help quality of care...I know all these places struggle with turnover and being short staffed which has to be really challenging...I honestly don't know how many activities they really do in memory care...it didn't seem like there were many organized...wish that would have been better - they have a lot of activities in assisted living - my mom was only on that side though for 3 months and then in MC for 8 months","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Safe and secure","reviewContent":"The security is very good. They have cameras all throughout the facility. Front doors are always locked. Visitors are either buzzed from the front desk or, after hours, the on site staff are called and they open the front door for you. \n","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Parents are happy ","reviewContent":"5 stars for everything! My parents are very happy at Village at Sugarland. \n\nEveryone is very polite and helpful. My parents have also said that the food is good and well portion.\n\nI would definitely recommend this facility. \n","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"}],"parentOrgReview":{"name":"","slug":"","averageReviewScoreDisplay":0,"communityCount":0,"reviewCount":0}},"communityName":"The Village at Sugarland Assisted Living and Memory Care","leadgenCompleted":false}

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77479

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Locally Nurse's owned and Operated, Brand new building with over 50 years of senior care experience. Focused on 4 pillars<br>1. Modern/Safer Apartments, Age in Place concept.<br>2. Timely Care, with a state-of-the-art Nurse call system, Automatically detects Falls, UTIs, Dehydration, Activities, Keyless Door Entry, Two-Way Voice, Staff Communications, and Real-Time Location.<br>3. Chef prepared Fresh Meals(Restaurant style dining), Room Delivery is Available.<br>4. Fun Filled Activities throughout the day/7 days/week. Daily Bingo, Exercises programs.<br>We are located in the heart of Sugar land, Next to the Memorial Herman Sugar Land Hospital Campus. next to Holy Cross Episcopal Church.

Locally Nurse's owned and Operated, Brand new building with over 50 years of senior care experience. Focused on 4 pillars<br>1. Modern/Safer Apartments, Age in Place concept.<br>2. Timely Care, with a state-of-the-art Nurse call system, Automatically detects Falls, UTIs, Dehydration, Activities, Keyless Door Entry, Two-Way Voice, Staff Communications, and Real-Time Location.<br>3. Chef prepared Fresh Meals(Restaurant style dining), Room Delivery is Available.<br>4. Fun Filled Activities throughout the day/7 days/week. Daily Bingo, Exercises programs.<br>We are located in the heart of Sugar land, Next to the Memorial Herman Sugar Land Hospital Campus. next to Holy Cross Episcopal Church.

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