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VERIFIED PARTNER
3701 W. McNab Road, Pompano Beach, FL 33069
For pricing & availability:
5 star
36%
4 star
36%
3 star
13%
2 star
4%
1 star
11%
8.5
Review score
1138 reviews
32 facilities
2323 Photos available
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Ray B
-
Child of resident/client
5.0
Mom struck gold at the Preserve
Everything is working out great for Mom at the preserve, her apartment is perfect for her..meals are great..facility outstanding..activity levels and very outstanding staff who are happy to assist, even as Mom is in independent living.
Mom feels she struck GOLD at the Preserve!
About the facility The Preserve at Palm-Aire
The Preserve at Palm-Aire provides the highest quality of geriatric care, assisted and independent living in the Pompano Beach, Florida area, including innovative memory care designed specifically for those affected by Alzheimer's disease and other dementias. Every resident receives unique and personalized care and attention tailored to where they are and what they need most. At The Preserve at Palm-Aire, both residents and their families enjoy peace of mind, knowing that our staff is providing the best in life €” with a smile.
Senior living options offered
Assisted Living
Memory Care
Independent Living
Pricing for The Preserve at Palm-Aire
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Assisted Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
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2 Bedrooms
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Memory Care
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Studio
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1 Bedroom
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Semi-Private
Starting at $XXXX/mo
Independent Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
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2 Bedrooms
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Detached Cottages / Bungalows
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at The Preserve at Palm-Aire
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Compare
The Preserve at Palm-Aire
3701 W. McNab Road, Pompano Beach, FL 33069
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8.8
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8.8
Review score
136 reviews
5 star
36%
4 star
36%
3 star
13%
2 star
4%
1 star
11%
10
Review score
27 reviews
10
Review score
27 reviews
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
9.8
Review score
24 reviews
9.8
Review score
24 reviews
5 star
79%
4 star
17%
3 star
0%
2 star
4%
1 star
0%
9.7
Review score
105 reviews
9.7
Review score
105 reviews
5 star
65%
4 star
23%
3 star
2%
2 star
3%
1 star
7%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
Fee Discount
Reduces entrance fees required upon move in
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Independent Living
Care types offered
4
Assisted Living, Memory Care, Independent Living, Adult Day Services
Amenities at The Preserve at Palm-Aire
Healthcare Services
- Memory Care
- High Acuity Care
- Staffing & Ancillary Services
- Diabetic Care
- Medication Management
- Incontinence Care
- Non-Ambulatory Care
Meals & Dining
- Organic
- Low / No Sodium
- Gluten-free
- Restaurant Style Dining
- Guest Meals
- No Sugar
- Meals Provided
- Special Dining Programs
- Professional Chef
- Room Service
- Vegetarian
- Vegan
Room Amenities
- Wheelchair Accessible Showers
- Ground Floor Units
- Full kitchen
- Kitchenette
- Wi-Fi/high-speed internet
- Private patio, deck, or balcony
- Air Conditioned
- Cable or Satellite TV
- Garden View
Community Amenities
On-site dining options
- Bar or Pub
- Private Dining Room
- Café or Bistro
Transportation & parking
- Property Convenient to Public Transit
- Transportation at Cost
- Uncovered Parking
- Complimentary Transportation
- Resident Parking Available
Pets
- Cats Allowed
- Dogs Allowed
- Pet Care Available
- Weight Limit (lbs)
Common areas
- Outdoor Common Areas
- TV Lounge
- Computer or Media Center
- Barber Shop
- Meeting Room
- Main Street Shops
- Beauty Salon
- Indoor Common Areas
- Library
- Indoor Atrium
- Private Bath
- Outside Patio
Recreational areas
- Golf Course or Putting Green
- Swimming Pool
- Piano or Organ
- Movie or Theater Room
- Arts and Crafts Center
- Ballroom
- Jacuzzi
- Fitness Center
- Raised Garden Beds
- Billiards Lounge
- Game Room
Services
- Beautician
- Laundry Service / Drycleaning
- Housekeeping
- Grocery Shopping and Errands
Languages spoken
- Spanish
- English
- Croatian
Activities
- BBQs or Picnics
- Quilting or Sewing Club
- Art Classes
- Live Well Programs
- Wine Tasting
- Birthday Parties
- Live Musical Performances
- Tai Chi
- Brain fitness / Dakim
- Educational Speakers / Life Long Learning
- Community Service Programs
- Wii Bowling
- Live Dance or Theater Performances
- Holiday Parties
- Happy Hour
- Catholic Services
- Protestant Services
- Jewish Services
- Gardening Club
- Stretching Classes
- Bridge Club
- Activities On-site
- Intergenerational Programs
- Other Religious Services
- Cards / Pinochle Club
- Visiting Chaplain or Priest
- Day Trips and Outings
- Bible Study Group
- Water Aerobics
- Visiting Rabbi
- Devotional Activities On-Site
- Pet-focused Programs
- Yoga / Chair Yoga
- Sensory-based Programs
- Book Club
- Trivia Games
- Devotional Activities Offsite
- Qi Gong
- Community Service Organizations
- Activities Off-site
- Light Therapy Programs
- Current Events Club
- Karaoke
- Walking Club
- Cooking Classes
- Men's Club
- Dances
- Choir / Singing Club
Reviews
for The Preserve at Palm-Aire
Write a review
A Place for Mom has scored The Preserve at Palm-Aire with 8.8 out of 10 using our proprietary review score based on 25 reviews in the last 2 years. Over all time, The Preserve at Palm-Aire has 136 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
4.0
Friendliness
4.0
Care Services
3.7
Staff
4.3
Meals & Dining
3.9
Activities
3.7
Value for Cost
3.8
A Place for Mom has scored The Preserve at Palm-Aire with 8.8 out of 10 using our proprietary review score based on 25 reviews in the last 2 years. Over all time, The Preserve at Palm-Aire has 136 reviews with an average "overall experience" of 3.8 out of 5.
Filters
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 136 reviews
Ray B - Family/friend
Independent Living
December 6, 2024
Mom struck gold at the Preserve
Everything is working out great for Mom at the preserve, her apartment is perfect for her..meals are great..facility outstanding..activity levels and very outstanding staff who are happy to assist, even as Mom is in independent living.
Mom feels she struck GOLD at the Preserve!
Anonymous - Family/friend
Assisted Living
November 19, 2024
Review for The Preserve at Palm-Aire
Everything was near perfect. My mother had an issue with understanding the staff. My mother was hard of hearing. Most staffers were happy but spoke fast and with an accent. She complained she could not understand most of her helper and it really frustrated her. We are upstate New Yorkers and haven't had much experience interacting with other nationalities
Anonymous - Family/friend
Independent Living
October 28, 2024
Preserve at Palm-Aire
We have since moved Mom from this facility about a year ago.
Numerous items were stolen from her room, and one of the staff members was extremely rude to our family.
The food is not the best quality, but it was adequate.
The apartments are enormous value for the money, best price around for sure.
This was a great placement for my mother at first, but slowly the quality of this place declined. I would still highly recommend for someone who is on a tight budget, and able to still cook for themselves so that when the daily menu doesn't suit, they may cook an alternative meal in the great kitchens.
Response from The Preserve at Palm-Aire
October 31, 2024
Thank you for sharing your experience and feedback. We take your concerns seriously and are committed to addressing issues related to security, staff interactions, and overall quality of service. We appreciate your balanced perspective on the value and initial positive experience, and we would like to discuss your concerns further. Please reach out to our Executive Director, Melanie White, at (954)-970-2600 so we can better understand your experience. Your input is invaluable to us.
Sharon - Family/friend
Memory Care
August 21, 2024
Wonderful place for your loved one
The staff is very caring, I feel he has received excellent care, they are always cleaning, and for the care and amenities I feel the price is a fair price. I have several friends with family in this facility.
Response from The Preserve at Palm-Aire
August 26, 2024
Thank you for sharing your experience! We're so pleased to hear that you feel your loved one is receiving excellent care and that you find our pricing fair for the care and amenities we provide. It's wonderful to know that you and your friends have chosen our facility for your families. Your trust in us means everything!
Anonymous - Family/friend
Independent Living
August 19, 2024
overall great place and terrific value for the money
Some updating needs to occur with the elevators and pool area. Otherwise the area is very clean.
The people are all very kind.
The staff are very attentive. I love the doctor/nurse/PT staff.
They could really improved on the food.
Activities have improved greatly. I feel seasonally it diminishes some in the summer.
The one thing I wish they would also try to motive would be an established walking path for seniors.
The value is here. It is affordable and the apartments are great. The people are truly caring and are lovely.
My parents love it here.
Response from The Preserve at Palm-Aire
August 22, 2024
Thank you for your thoughtful feedback. We're glad to hear that your parents love living here and appreciate the care they receive from our attentive staff. Your suggestions about updating the elevators, pool area, and adding a walking path for seniors are valuable, and we'll certainly consider them as we strive to enhance our community. We're also pleased to hear that the activities have improved, and we'll continue working on providing a great experience year-round. Thank you for choosing us!
Anonymous - Family/friend
Assisted Living
July 24, 2024
Review for The Preserve at Palm-Aire
I absolutely would not recommend to others.
1. My biggest concern is they constantly have multiple elevators out at a time. This is a safety issue that is very concerning.
2. The restaurant food is horrible, since she moved in the meal quality has deteriorated and the portions have gone down significantly.
3. There is no control over their staff of who has keys to the residents apartments and that is very concerning.
4. They have had to close the restaurant on more than one occasion because did not pass health inspections.
5. I have on many occasions walked through the front door in the evenings without registering when there was no one at the front desk or even when there was, they never asked who I was or why I was just walking in. That is concerning that anyone can just walk in and head to the apartments.
6. Based on the contract there are designated smoking areas, however management has allowed one specific resident to smoke in her apartment, which is against policy and a safety concern. Management has told the residence on the floor for months they were going to do something about it, but the lady still continues to smoke like a chimney, the halls real of smoke, there are people that have health issues that this is impacting, yet it is still allowed.
8. The doggie park is a hazard, they now it about every two weeks and is full of mud and uneven which is unsafe.
9. At the residence monthly meetings the above issues get brought up every month and the management does nothing.
Response from The Preserve at Palm-Aire
August 1, 2024
Thank you for bringing these concerns to our attention. Your feedback is invaluable in helping us improve our services and ensure the safety and satisfaction of our residents. We take all of these issues very seriously and are committed to addressing them promptly. Please contact our Vice President of Operations, Paul Kelley, at 240-778-8315 to discuss these concerns in more detail and to ensure they are resolved to your satisfaction. Thank you for your patience and for giving us the opportunity to make things right.
Joseph T - Toured community
Assisted Living
July 11, 2024
Great
Place was fantastic! Did not choose wanted a place closer to me.
Would recommend you all do actual site visits to the two Pacifica locations as the exterior of those two locations were disgusting with mold and mildew. Gutters and downpouts were missing, several screens and railings on balconies were missing. These exterior items are what prompted me to cancel both tours.
Response from The Preserve at Palm-Aire
August 26, 2024
Thank you for your feedback and for considering our community. While we're glad you had a positive experience with us, we understand the importance of proximity in making your decision. We appreciate your recommendation regarding site visits, as maintaining high standards is crucial to us. Should your needs or location preferences change in the future, we'd love the opportunity to welcome you back. Wishing you the best in finding the right fit for your needs.
Anonymous - Resident/client
Independent Living
June 20, 2024
The Preserve at Palm-Aire review
This is my opinion, but I would have to give all the overall ratings a 4 and if there was a category for management I would have to give them a 3. Their is very little direct interfacing with the residents that than in meetings
Response from The Preserve at Palm-Aire
June 29, 2024
Thank you for sharing your feedback. We appreciate your honest review and take your concerns seriously. To discuss your experience further and address any specific issues, please reach out to Paul Kelley, our Vice President of Operations, at (678) 890-7196. Your input is valuable to us as we strive to improve our services and resident interactions.
Anonymous - Family/friend
Assisted Living
June 5, 2024
Our Experience
My loved one is currently a resident at The Preserve at Palm-Aire and the overall experience has been good so far. The cleanliness and the staff are great. The friendliness, care services and activities are good. The meals are okay. As for recommending The Preserve at Palm-Aire to others, I'm still on the fence.
Response from The Preserve at Palm-Aire
June 14, 2024
Thank you for sharing your feedback about The Preserve at Palm-Aire. We're glad to hear that the overall experience has been positive, with great cleanliness, staff, friendliness, care services, and activities. We appreciate your honest opinion about the meals and understand that this is an important aspect. We're continuously working to improve our services and would love to hear any specific suggestions you might have. If you have any concerns or need further assistance, please don't hesitate to reach out. Your feedback is valuable to us as we strive to make The Preserve at Palm-Aire the best it can be for all our residents.
John D - Family/friend
Assisted Living
June 4, 2024
Disappointed
My sister and I had to quickly move my ailing mother into assisted living with promises of therapy, medications, and entertainment. Instead she is stuck in an apartment with no balcony 200 yards from anything. If something were to happen God knows. The prices are obsene, and the medical staff excluding a nurse or two are terrible. Look elsewhere please
Response from The Preserve at Palm-Aire
June 11, 2024
Thank you for sharing your concerns. We take your feedback seriously and want to address the issues you've mentioned regarding your mother's experience. Please reach out to our Executive Director, Melanie White, at (954)-970-2600 to discuss this further. Your input is important to us as we strive to improve our services and ensure the well-being of all our residents.
Anonymous - Resident/client
Independent Living
April 18, 2024
I live in a studio apartment and it is a very nice size.
There is a lack of communication from the staff.
Things were better when I first moved in.
Overall, I would recommend The Preserve at Palm-Aire to others.
Response from The Preserve at Palm-Aire
April 21, 2024
Thank you for your review and for sharing both the positives and your concerns about living at The Preserve at Palm-Aire. We're glad to hear that you are satisfied with your studio apartment and would recommend our community to others. However, we take your feedback regarding communication seriously, as we aim to improve our service quality continuously. We would appreciate the opportunity to discuss this further and address any specific issues you might have. Please reach out to Melanie White at 954-970-2600 so we can ensure your experience matches the high standards we strive to uphold.
Elise - Resident/client
Assisted Living
March 27, 2024
Recommended
The staff is very friendly and helpful. The drivers will do special favors for you, like taking you to the post office or bank. Housekeeping is once per week. It's adequate, but not too thorough. They will call your family if they have any concerns about you or if you are taken to the hospital. The food is a constant source of discussion. Some residents love it, some hate it. I'm kind of neutral. The move in process was good. Overall, I'm very happy here.
Response from The Preserve at Palm-Aire
March 30, 2024
We're glad to hear that you're very happy at The Preserve at Palm Aire and appreciate the friendly and helpful staff, including the accommodating drivers and housekeeping services. It's great that the community keeps your family informed and that the move-in process was smooth for you. Food preferences can indeed vary widely among residents, and it's understandable that opinions on it can be mixed. We strive to cater to a wide range of tastes and are always looking for ways to improve our dining experience based on resident feedback. Thank you for sharing your thoughts, and we're committed to making your stay as enjoyable and comfortable as possible?.
Anonymous - Family/friend
Independent Living
January 25, 2024
Recommended
My loved one was previously a resident at The Preserve at Palm-Aire and everything was great. I would totally recommend this facility to others.
Response from The Preserve at Palm-Aire
June 6, 2024
Thank you for sharing your positive experience with The Preserve at Palm-Aire. We're thrilled to hear that everything was great for your loved one during their time with us. Your recommendation means a lot to us. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for being a part of our community!
Joy - Family/friend
Assisted Living
January 24, 2024
Definitely recommended
Everyone has been super friendly and helpful. They seem to know most everyone by name, which provides a very homey feel. The communication has been good. We are able to reach someone when needed and they call us with updates, not just urgent situations. The move in was super smooth. We used the moving company recommended by Palm Aire and I highly recommend that. They are familiar with the grounds and know how to work with the older population. My dad really likes the meals. Overall, I would definitely recommend Palm Aire for assisted living.
Response from The Preserve at Palm-Aire
January 26, 2024
Joy, thank you so much for this five-star review! We are thrilled to hear you found the staff to the friendly and helpful and that they have created a very homey feel here at The Preserve at Palm Aire. We take great pride in those things, as well as the high level of care and communication we provide our residents and their families. Thank you again and have a great day!
Anonymous - Family/friend
Assisted Living
January 10, 2024
Not a good experience
The facility is not a good choice for a person who needs a higher level of hands on care. Nursing/ care staff is difficult to work with in solving problems. May be okay if someone is fairly independent. I would not recommend the facility.
Response from The Preserve at Palm-Aire
January 13, 2024
We are disappointed to hear about your experience with us at The Preserve at Palm Aire. It is important for a care community to address the varying needs of its residents, especially those requiring more hands-on care. We appreciate your willingness to provide us with this feedback and are always looking to improve the quality of care and service provided to our residents. Our Executive Director, Melanie White, would like to speak with you to better understand the issues you have raised here. Please contact her at your earliest convenience at (954)-970-2600.
Anonymous - Family/friend
Memory Care
December 13, 2023
Experience at The Preserve
My loved one is a resident at The Preserve at Pal-Aire and is doing quite well. Our family is extremely happy with everything at this facility. When I visit my loved one, I am happy with what I see.
Response from The Preserve at Palm-Aire
December 15, 2023
Thank you so much for this five-star review! We are thrilled to hear you and your family are happy with how your loved one has been cared for here at The Preserve at Palm Aire. Our staff takes great pride in the level of care we provide all of our residents and your comments help reinforce their efforts. Thank you again and have a great day!
Anonymous - Family/friend
Assisted Living
August 31, 2023
Overall a wonderful facility, even though some of the staff could have better attitudes
The majority of the staff at The Preserve at Palm Aire are very friendly and kind. It's the staff in the dining room that are not very kind or friendly. The servers I have had trouble with and their bad attitude, and then how long they take to serve the meals. All in all, I would recommend The Preserve at Palm Aire. It's overall a very good operation.
Anonymous - Family/friend
Assisted Living
August 23, 2023
Needs Some Attention
My loved one is currently a resident at The Preserve at Palm-Aire and the experience has been okay/fair so far. They tell you anything to get you in there. The food is not the best and they are short staffed in the dining room. The meals need help for sure! Everyone complains about the food. They are so short staffed that one night they closed the restaurant The housekeeping is disconnected and not quality. However, this facility is close to my home so my loved one is staying here.
Response from The Preserve at Palm-Aire
August 28, 2023
Thank you for sharing your feedback about The Preserve at Palm-Aire. We take your concerns, especially about dining and housekeeping, seriously and are always striving to improve our services. Our Executive Director, Melanie White, would like to speak with you further about these issues. You can contact her at your earliest convenience at (954)-970-2600.
ESH - Resident/client
Assisted Living
July 10, 2023
Home, Sweet Home
I am very happy living here. With 30 acres and lots of mature trees, 3 ponds with fountains, fully equipped apartments, and good food. Also very friendly personnel. Plus lots of activities, I really enjoy it here. Plus, none of the hectic and noise you have in Dade or Broward. If you are looking for peace and quiet and lots of nature, then definitely yes. Transportation to doctors appointments, grocery shopping, and outings is provided.
Susan - Family/friend
Independent Living
June 6, 2023
Highly recommend (independent living).
The staff is very helpful and friendly. The apartments are nice. The residents are diverse and friendly. There are actually a good number of men. The price is reasonable for what you get. My mother is happy there, and she has made many friends. She has had no complaints.
Neighborhoods around The Preserve at Palm-Aire
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Florida regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Florida regulations for Assisted Living.
Frequently Asked Questions about The Preserve at Palm-Aire
The Preserve at Palm-Aire offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored The Preserve at Palm-Aire 8.8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (954) 970-2600 to reach a resident at The Preserve at Palm-Aire.
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6%
Studio, 1bd, 2bd, Semi-Private
Oasis Living Quarters is a 278-apartment retirement community located on more than 18 acres of extensively landscaped grounds in Ft. Lauderdale, FL. Our community caters to independent living, assisted living, and memory care residents.Our excellent location provides seclusion from traffic and...
9.5
Review score
326 reviews
9.5
Review score
326 reviews
5 star
72%
4 star
18%
3 star
6%
2 star
2%
1 star
2%
Studio, 1bd, 2bd, Semi-Private
Pacifica Senior Living Sunrise provides excellent assisted living and memory care options for seniors in Fort Lauderdale, Florida. Our ideal location among many quality shopping centers and restaurants creates a wonderful setting for seniors to enjoy retirement life.Our intimate community is an...
Allegro Fort Lauderdale
1290 North Federal Highway, Fort Lauderdale, FL 33304Starting at $X,XXX+ monthly
Studio, 1bd, 2bd, Semi-Private
9.2
Review score
71 reviews
9.2
Review score
71 reviews
5 star
23%
4 star
28%
3 star
31%
2 star
10%
1 star
8%
1bd, 2bd, Semi-Private, Studio
Building an Exceptional LifeWe are an assisted living and independent living community for seniors where you can find a wonderful retirement lifestyle that lets you trade the hassle and stress of living at home for comfort and relaxation surrounded by other seniors just like you.Our intimate...
Pacifica Senior Living Forest Trace
5500 NW 69th Ave, Lauderhill, FL 33319Starting at $X,XXX+ monthly
8.7
Review score
201 reviews
8.7
Review score
201 reviews
5 star
81%
4 star
12%
3 star
3%
2 star
3%
1 star
1%
1bd, 2bd, Semi-Private
Discover Luxury Senior Living Escape to Pacifica Senior Living Forest Trace. Journey beyond the predictable and uninspiring. Escape the ordinary. Discover affordable luxury senior living at Pacifica Senior Living Forest Trace. Here you can immerse yourself in an exclusive lifestyle reserved for...
2.5
Review score
3 reviews
2.5
Review score
3 reviews
5 star
0%
4 star
0%
3 star
67%
2 star
33%
1 star
0%
Studio, Semi-Private, 1bd
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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