About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2024 Assisted Living Winners
About Memory CareMemory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering. Complete guide to memory careBest of 2024 Memory Care Winners
About Independent LivingIndependent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.Complete guide to independent livingBest of 2024 Independent Living Winners
About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia.
Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Home Care Home care relies on trained aides to provide companionship and non-medical care for seniors living at home. Complete guide to home careBest of 2024 Home Care Winners
About Senior ApartmentsSenior apartments offer accessible, no-frills living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
More About Veterans Benefits
Senior Living Awards
How Our Service Works
Caregiver ResourcesAdd Review(866) 374-4058
Talk to a local advisor for FREE
VERIFIED PARTNER
4414 Pheasant Ridge Rd, Roanoke, VA 24014
For pricing & availability:
5 star
25%
4 star
19%
3 star
0%
2 star
13%
1 star
43%
8.4
Review score
1439 reviews
46 facilities
99 Photos available
22 Floor plans available
Get pricing & check availability
Please enter a valid full name.
Please enter a valid email address.
Please enter a valid phone number.
By clicking “Submit”, you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
Anonymous
-
Child of resident/client
4.0
Definitely worth a look
My loved one was previously a resident at The Harmony Collection at Roanoke Memory Care and overall her experience at this facility was good. The food and the friendliness were great. The cleanliness, activities and value for cost were good. The care services were okay, laundry/housekeeping was a big issue during my loved one's hospital stay. It was almost as if she didn't exist because they didn't do any housekeeping or laundry while she was gone. The clothes had obviously been piling up even before she went to the hospital. Also, there were times when it seemed like they were short staffed, which is not good in a Memory Care facility.
About the facility The Harmony Collection at Roanoke - Memory Care
The Harmony Collection at Roanoke Memory Care has put great thought into designing a residence that feels like home, combining signature programs, quality services, and a full calendar of life enrichment activities. This peerless team of caregivers take the time to learn everything they can about each resident and their families to create individualized care plans and ensure every day is balanced and fulfilling. With the freedom and encouragement to move and socially interact all within a secure, inviting environment, residents and their families can rest assured they’re cared for day in and day out.
Community Amenities and Services
The Harmony Collection at Roanoke combines personalized care with all the warmth and comfort of home. On-site, attentive staff are available day in and day out, providing impeccable services and amenities such as transportation, personal laundry service, routine housekeeping and linen services, and help with grocery shopping. Medical services include convenient, on-site healthcare, various types of therapy through Genesis Rehab, and specialized care for those with diabetic, incontinence, and ambulatory needs.
They offer unbeatable service and mouth-watering menu items in their restaurant-style dining area, where a professional chef prepares fresh, nutritious meals every day. Plus, they offer delicious vegetarian alternatives. With a unique town...
Read more
Senior living options offered
Memory Care
Pricing for The Harmony Collection at Roanoke - Memory Care
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Memory Care
Unlock pricing
Studio
Starting at $XXXX/mo
Unlock pricing
Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at The Harmony Collection at Roanoke - Memory Care
Select tour type
Select preferred date
Select preferred time
Compare
The Harmony Collection at Roanoke - Memory Care
4414 Pheasant Ridge Rd, Roanoke, VA 24014
Brookdale Roanoke
1127 Persinger Road Southwest, Roanoke, VA 24015
TerraBella Pheasant Ridge
4435 Pheasant Ridge Rd, Roanoke, VA 24014
Cardinal Senior Communities at Roanoke
3585 Brambleton Ave, Roanoke, VA 24018
6.3
Review score
16 reviews
6.3
Review score
16 reviews
5 star
25%
4 star
19%
3 star
0%
2 star
13%
1 star
43%
9.5
Review score
32 reviews
9.5
Review score
32 reviews
5 star
69%
4 star
16%
3 star
3%
2 star
3%
1 star
9%
9.3
Review score
63 reviews
9.3
Review score
63 reviews
5 star
48%
4 star
33%
3 star
8%
2 star
3%
1 star
8%
9.2
Review score
43 reviews
9.2
Review score
43 reviews
5 star
37%
4 star
40%
3 star
21%
2 star
2%
1 star
0%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
--1 bedroom
--1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
--2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
Fee Discount
Reduces entrance fees required upon move in
Rate Lock
Freezes your rent price for a specified length of time.
Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.
Active promotion
No
Pet friendly
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Amenities at The Harmony Collection at Roanoke - Memory Care
Healthcare Services
- Memory Care
- Staffing & Ancillary Services
- Diabetic Care
- Medication Management
- Incontinence Care
- Non-Ambulatory Care
Meals & Dining
- Low / No Sodium
- Kosher
- Organic
- Guest Meals
- Restaurant Style Dining
- Gluten-free
- Pureed Meals
- International Cuisine
- Meals Provided
- No Sugar
- Special Dining Programs
- Anytime Dining
- Room Service
- Professional Chef
- Vegan
- Vegetarian
Room Amenities
- Wheelchair Accessible Showers
- Ground Floor Units
- Respite or Short Term Stays Offered
- Air Conditioned
- Handicap Accessible
- Wi-Fi/high-speed internet
- Cable or Satellite TV
Community Amenities
On-site dining options
- Private Dining Room
- Café or Bistro
Transportation & parking
- Complimentary Transportation
Common areas
- TV Lounge
- Meeting Room
- Barber Shop
- Computer or Media Center
- Indoor Common Areas
- Beauty Salon
- Main Street Shops
- Library
- Outside Patio
- Outdoor Common Areas
Recreational areas
- Raised Garden Beds
- Piano or Organ
- Arts and Crafts Center
- Movie or Theater Room
- Fitness Center
- Game Room
Services
- Beautician
- Laundry Service / Drycleaning
- Housekeeping
Languages spoken
- English
Activities
- Live Musical Performances
- Birthday Parties
- Art Classes
- BBQs or Picnics
- Brain fitness / Dakim
- Reminiscence Programs
- Christian Services
- Catholic Services
- Protestant Services
- Holiday Parties
- Live Dance or Theater Performances
- Intergenerational Programs
- Activities On-site
- Gardening Club
- Stretching Classes
- Bible Study Group
- Day Trips and Outings
- Cards / Pinochle Club
- Visiting Chaplain or Priest
- Other Religious Services
- Devotional Activities Offsite
- Trivia Games
- Devotional Activities On-Site
- Yoga / Chair Yoga
- Sensory-based Programs
- Pet-focused Programs
- Walking Club
- Light Therapy Programs
- Activities Off-site
- Dances
- Choir / Singing Club
- Men's Club
- Cooking Classes
Reviews
for The Harmony Collection at Roanoke - Memory Care
Write a review
A Place for Mom has scored The Harmony Collection at Roanoke - Memory Care with 6.3 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, The Harmony Collection at Roanoke - Memory Care has 16 reviews with an average "overall experience" of 2.7 out of 5.
Overall Rating
2.7
Cleanliness
2.7
Friendliness
2.9
Care Services
2.0
Staff
2.4
Meals & Dining
2.1
Activities
2.0
Value for Cost
2.0
A Place for Mom has scored The Harmony Collection at Roanoke - Memory Care with 6.3 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, The Harmony Collection at Roanoke - Memory Care has 16 reviews with an average "overall experience" of 2.7 out of 5.
Filters
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-16 of 16 reviews
Stephanie Earhart - Family/friend
Memory Care
September 15, 2024
Your loved one deserves better
Memory care is NOT RECOMMENDED in any circumstance. They are abysmal with staffing, care, food, everything. They do not communicate well with the family. Staff turnover is frequent and constant. They do not dress your loved one appropriately even if you are specific and bring it to their attention multiple times. Put to bed in the same clothes worn all day and possibly the day before. They do not help with bathing or even suggest brushing teeth or washing hands. They never engage with residents in any way or even let them use nice enclosed outdoor space just that tiny courtyard. The most they will do is shove food in their mouth and then park them in the movie theater or let them wander in and out of everyone's rooms. Safety is a major concern as well. If you stay and front desk person has left for the night, you might also get locked in because you can't find anyone to let you leave. Do right by your loved one and keep looking. This is not a good place, no matter how often you visit.
Anonymous - Family/friend
Memory Care
April 17, 2024
Dangerously understaffed/ ED is never there
DO NOT SEND YOUR LOVED ONE HERE!! Corporate fired most of the managers -GOOD MANAGERS and now they make the buildings share them per staff. The ED is never in the building and I am told constantly she’s “next door” . When you reach out to her she’s very rude and condescending. She seems very disinterested in what’s going on in the community. The staff is running the building and they say so themselves because they have no leader. The medications are never on time and they are constantly running out. Doctor’s appointments are missed on a regular basis. Activities has been bad for a while and is worse now. When we call we never receive a return call back. Administrator is the worst about that and then nursing. We visit and she’s never there, so we have to talk with the nurse who seems to be doing her best, but not equipped to run a whole community with no help. Some days the odor is so bad that I have to hold my breath going down the hall. I am looking for another dementia unit ASAP.
Response from The Harmony Collection at Roanoke - Memory Care
April 25, 2024
Hello, We are taking this situation very seriously and have escalated your review to the Harmony leadership team. Please contact us at info@harmonyseniorservices.com with your contact information, so we may reach out to you personally.
RC - Family/friend
Memory Care
April 8, 2024
Review for The Harmony Collection at Roanoke - Memory Care
I would recommend them. I have no major issues. You can tell that the staff cares.
Response from The Harmony Collection at Roanoke - Memory Care
April 25, 2024
Thank you for your positive review! It is a pleasure to serve you and your family. We appreciate you taking the time to provide your feedback and willingness to share your experience.
Anonymous - Family/friend
Memory Care
November 21, 2023
Definitely worth a look
My loved one was previously a resident at The Harmony Collection at Roanoke Memory Care and overall her experience at this facility was good. The food and the friendliness were great. The cleanliness, activities and value for cost were good. The care services were okay, laundry/housekeeping was a big issue during my loved one's hospital stay. It was almost as if she didn't exist because they didn't do any housekeeping or laundry while she was gone. The clothes had obviously been piling up even before she went to the hospital. Also, there were times when it seemed like they were short staffed, which is not good in a Memory Care facility.
Dick P - Family/friend
Memory Care
October 19, 2023
Buyer beware!
Any positive reviews are combined with the assisted and independent living facilities. Memory care is VASTLY different. While the building is on campus in a prestigious location, so not be fooled, please. Do your homework. If your loved one has absolutely any cognition at all, don’t even consider. We were told many patients with early stage dementia. Plenty of socialization and activities. Reality is they are woefully understaffed on every level with no activities or socialization. Someone takes them on a ride around the block and that is an activity. They can’t even do laundry or administer meds properly. Staff just let patients lie in filth. They are all one step before hospice unable to even communicate. Worse is they allow severe patients to wander in and out of rooms all day unattended to get in beds with your loved ones and defecate on furnitures. The air shouldn’t be breathed it is so bad and filthy. Worse is administration is cruel and absolutely feckless. Say no
Response from The Harmony Collection at Roanoke - Memory Care
November 8, 2023
We hold ourselves to a high standard and your experience should not be an exception. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further, please email info@harmonyseniorservices.com
TH - Family/friend
Memory Care
September 22, 2023
Review for The Harmony Collection at Roanoke - Memory Care
It's very clean and I feel that my family is safe and taken care of. It's clean with more staff and close to family.
Response from The Harmony Collection at Roanoke - Memory Care
October 3, 2023
Thank you, we strive to provide a caring, loving environment at our communities and we appreciate your trust in caring for your loved one. If you ever need anything please don’t hesitate to reach out!
Anonymous - Toured community
Memory Care
August 4, 2023
Tour experience
We had a great tour experience with The Harmony Collection at Roanoke!
It just came down to another facility that we though fit our loved ones needs better.
Response from The Harmony Collection at Roanoke - Memory Care
August 15, 2023
Thank you for your positive review and taking the time to visit Harmony
Anonymous - Family/friend
Memory Care
July 28, 2023
A nightmare
That place is a nightmare. I would come into my husbands room and there were puddles of urine on the floor. He was never showered unless I did it. He was sent to the hospital and I was not notified. They debited my account for his rent after he passed away and I had to fight to get it back. I have nothing nice to say.!
Response from The Harmony Collection at Roanoke - Memory Care
August 1, 2023
We are investigating this situation and have escalated your review to our Harmony leadership team at the home offices. Please contact us at info@harmonyseniorservices.com with your contact information, so we may reach out to you personally.
E S - Family/friend
Memory Care
November 17, 2022
Nightmare
Basic care is not being done for any of these residents. Very few engaging activities are being done throughout the day. There is no communication with the building and nursing director. Staff is rude and need proper training. Laundry is rarely done and items are always missing. If you put your loved one here prepare to watch them turn into a zombie.
Response from The Harmony Collection at Roanoke - Memory Care
November 28, 2022
We are sorry to hear about your experience at our community. We would like to apologize and would appreciate the opportunity to learn more about your specific situation. Please email us at info@harmonyseniorservices.com when it is most convenient or let us know how we can connect with you. We look forward to hearing from you.
Anonymous - Family/friend
Memory Care
October 10, 2022
Not recommended
Harmony was horrible. Two days before my friend died there, I found him in a wet diaper and a shirt, with one sock on and one sock off. Nothing on his legs. He was laying on a mattress with no sheet, pillows had no pillow cases, and he was yelling for help. I took pictures and sent them to [name removed]. I never heard from them. He was supposed to have hospice. No one was in the room with him. I walked away crying. Sad. He was fine the week before. I don't know what happened. I would never send anyone to this place.
Response from The Harmony Collection at Roanoke - Memory Care
October 13, 2022
Hello,
We are taking this situation very seriously and have escalated your review to the Harmony leadership team.
Please contact us at info@harmonyseniorservices.com with your contact information, so we may reach out to you personally.
Blank B - Family/friend
Memory Care
October 10, 2022
STAY AWAY
Awful place. We loved the building when we first saw it, but the other shoe dropped in the first month. Managment and nurses do not care at all. The woman in charge of the money is rude and short with you. We couldn't get anyone on the phone on the weekends. Overall care was less than acceptable. Laundry wasn't done. Items dissapeared constantly. The rooms were always a mess. They just want to push medications and not actually help the residents. Food was good most days and the therapy girls are nice. Some entertainment during the day, but nothing makes up for the mistreatment our family received.
RB - Toured community
Memory Care
August 9, 2022
Tour
We had toured and thought was a fantastic facility.
Many amenities and very nice and classy.
In the end chose another facility but definitely keeping Harmony Collection at Roanoke on our back burner as an option going forward for when we might need another care facility.
Response from The Harmony Collection at Roanoke - Memory Care
August 12, 2022
Thank you for your positive review! It is a pleasure to serve you and your family. We appreciate you taking the time to provide your feedback and willingness to share your experience.
anonymous - Family/friend
Memory Care
January 27, 2022
Would not recommend
I am moving my mom out, it has been a horrible experience. They are not doing activities with residents, they are all just sitting there. My mom is higher functioning and is bored out of her mind with the lack of stimulation. They are extremely short staffed. We were very disappointed.
RLD - Family/friend
Memory Care
December 20, 2021
Know what you're paying for.
I would tell other families to run. My loved one was there less than a week, and it was not a good experience for us. Somehow she contracted pneumonia there and had a week-long stay in the hospital. From there she went on to a rehab facility. I felt like The Harmony Collection was a lot of show and no go. We spent many thousands of dollars to get set up with them and only got back about a third of it.
Response from The Harmony Collection at Roanoke - Memory Care
January 7, 2022
We are sorry your experience was not what you expected. We strive to do our best each day and would appreciate an opportunity to learn more about your specific situation. Please give us a call at your earliest convenience.
linda - Toured community
Memory Care
May 24, 2021
my review of The Harmony Collection at Roanoke - Memory Care,
We toured this community and the tour was very good. The sales rep. was amazing and the community was very clean. The community was very large and we felt it was just to big for our needs.
Denise M - Family/friend
Memory Care
February 23, 2021
My review of The Harmony Collection
We chose The Harmony Collection because the space that it offered, the activities, the cleanliness, and just the overall feel of it. Everyone seemed like they were on top of their game. She has a bedroom with a shared bathroom, so it is a little on the smaller side but it does work for her needs. The staff are very attentive and helpful and I would recommend them to others looking.
Viewing 1-16 out of 16 reviews
Neighborhoods around The Harmony Collection at Roanoke - Memory Care
See what the neighborhood has to offer and what’s nearby:
Frequently Asked Questions about The Harmony Collection at Roanoke - Memory Care
The Harmony Collection at Roanoke - Memory Care offers Studio and Semi-Private. Learn more.
A Place for Mom has scored The Harmony Collection at Roanoke - Memory Care 6.3 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (540) 685-4900 to reach a resident at The Harmony Collection at Roanoke - Memory Care.
Find Memory Care
1.5
Review score
6 reviews
1.5
Review score
6 reviews
5 star
17%
4 star
33%
3 star
0%
2 star
17%
1 star
33%
8.4
Review score
63 reviews
8.4
Review score
63 reviews
5 star
89%
4 star
5%
3 star
2%
2 star
2%
1 star
2%
Studio, 1bd, 2bd
Experience Senior Care at Woodland HillsSurrounded by sprawling green spaces and the Blue Ridge Mountains in Roanoke, Virginia, Woodland Hills stands out as a premier assisted senior living community. Just a short drive from Blacksburg, our senior housing offers a blend of Independent Living,...
7.0
Review score
3 reviews
7.0
Review score
3 reviews
5 star
33%
4 star
67%
3 star
0%
2 star
0%
1 star
0%
Studio, 1bd, Semi-Private
Our Lady of the ValleyFor over 35 years, Our Lady of the Valley has served seniors in the greater Roanoke area with compassion and respect. We provide quality assisted living, nursing care, memory care (our newest service!), skilled nursing care, and rehabilitation services—a full continuum of...
8.0
Review score
64 reviews
8.0
Review score
64 reviews
5 star
36%
4 star
34%
3 star
20%
2 star
2%
1 star
8%
Studio, 1bd, Semi-Private
At our Salem, Va., community, which offers assisted living and Alzheimer’s and dementia care services, we believe sustaining social relationships and friendships is key to aging well and living well.As an assisted living resident, you can stay independent and active with friends and neighbors...
5 star
46%
4 star
9%
3 star
27%
2 star
0%
1 star
18%
Studio, Semi-Private, 1bd, 2bd
At Richfield, we help people rediscover their quality of life, regardless of where they are in life's journey. Our beautiful surroundings, combined with a broad range of services and accommodations, provide a setting where individuals become members of a secure, supportive and active community. ...
Cardinal Senior Communities at Roanoke
3585 Brambleton Ave, Roanoke, VA 24018Starting at $X,XXX+ monthly
9.2
Review score
43 reviews
9.2
Review score
43 reviews
5 star
37%
4 star
40%
3 star
21%
2 star
2%
1 star
0%
Studio, Semi-Private
Cave Spring Place is an exceptional assisted living program in Roanoke, Virginia. Our intimate community is nestled near the Blue Ridge Mountains and offers convenient access to shopping, dining and medical facilities. Residents enjoy our proximity to Tanglewood Mall, Valley View Mall and the...
Runk and Pratt at Smith Moutain Lake
115 Retirement Drive, Hardy, VA 24101Starting at $X,XXX+ monthly
8.0
Review score
13 reviews
8.0
Review score
13 reviews
5 star
76%
4 star
8%
3 star
0%
2 star
8%
1 star
8%
Studio, Semi-Private
5 star
17%
4 star
66%
3 star
0%
2 star
17%
1 star
0%
1bd, 2bd, Studio, Semi-Private
With commanding stunning vistas of the vibrant City of Salem and the mountains beyond, Salem Terrace at Harrogate is designed in a tradition reminiscent of a grand hotel or resort.At Salem Terrace at Harrogate, we offer a choice of floor plans and four levels of personal assistance, depending...
9.3
Review score
63 reviews
9.3
Review score
63 reviews
5 star
48%
4 star
33%
3 star
8%
2 star
3%
1 star
8%
Studio, 1bd, 2bd, Semi-Private
Pheasant Ridge Assisted Living is located in beautiful Roanoke, Virginia. We encourage a home-like cozy environment for our residents by providing dignity, choice, privacy and respect. Our residents are given independence through individual apartments, while still receiving all the care they...
9.5
Review score
32 reviews
9.5
Review score
32 reviews
5 star
69%
4 star
16%
3 star
3%
2 star
3%
1 star
9%
Studio
We understand your concerns for your loved one’s safety and well-being, along with the weight of the responsibility of caring for someone with dementia. At our community in Roanoke, Va., which offers Alzheimer’s and dementia care, we have the experience to understand the complexity of dementia at...
Other Senior Housing in Roanoke, VA
Memory Care in Nearby Cities
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
- Tour any listed location to confirm the accuracy of the community description
- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
Back to top