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920 E Northwest Hwy, Palatine, IL 60074
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Anonymous
-
Resident/client
4.0
Nice facility
Overall, The Grand at Twin Lakes is a nice place. Apartment sizes and amenities offered are good. I would recommend it to others looking for independent living.
I would tell others that many times, menu choices change at the last minute.
About the facility The Grand at Twin Lakes
Introducing The Grand at Twin Lakes, a full service senior living community with 24/7 onsite Assistance With Activities of Daily Living which allows residents to gracefully age in place.
Located on Twin Lakes in Palatine, The Grand is designed with the active senior in mind. You’re just steps away from fishing, golfing, and parks and a short drive to a dozen restaurants. World class shopping, Arlington International Racecourse and everything else northwest suburbs have to offer.
Located on Twin Lakes in Palatine, The Grand is designed with the active senior in mind. You’re just steps away from fishing, golfing, and parks and a short drive to a dozen restaurants. World class shopping, Arlington International Racecourse and everything else northwest suburbs have to offer.
Senior living options offered
Independent Living
Pricing for The Grand at Twin Lakes
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Independent Living
Unlock pricing
Studio
Starting at $XXXX/mo
Unlock pricing
1 Bedroom
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at The Grand at Twin Lakes
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Compare
The Grand at Twin Lakes
920 E Northwest Hwy, Palatine, IL 60074
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8.2
Review score
48 reviews
8.2
Review score
48 reviews
5 star
52%
4 star
27%
3 star
13%
2 star
6%
1 star
2%
10
Review score
31 reviews
10
Review score
31 reviews
5 star
78%
4 star
6%
3 star
10%
2 star
3%
1 star
3%
10
Review score
105 reviews
10
Review score
105 reviews
5 star
75%
4 star
18%
3 star
5%
2 star
1%
1 star
1%
9.9
Review score
138 reviews
9.9
Review score
138 reviews
5 star
77%
4 star
17%
3 star
4%
2 star
1%
1 star
1%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Independent Living
Amenities at The Grand at Twin Lakes
Healthcare Services
- Staffing & Ancillary Services
- High Acuity Care
- Diabetic Care
- Medication Management
- Incontinence Care
- Memory Care
- Non-Ambulatory Care
Meals & Dining
- Low / No Sodium
- Organic
- Restaurant Style Dining
- Guest Meals
- Gluten-free
- Meals Provided
- No Sugar
- Professional Chef
- Room Service
- Vegetarian
- Vegan
Room Amenities
- Wheelchair Accessible Showers
- Ground Floor Units
- Full kitchen
- Kitchenette
- Respite or Short Term Stays Offered
- Private patio, deck, or balcony
- Air Conditioned
- Handicap Accessible
- Wi-Fi/high-speed internet
Community Amenities
On-site dining options
- Bar or Pub
- Private Dining Room
- Café or Bistro
Transportation & parking
- Property Convenient to Public Transit
- Uncovered Parking
- Resident Parking Available
- Complimentary Transportation
Pets
- Cats Allowed
- Dogs Allowed
- Weight Limit (lbs)
Common areas
- TV Lounge
- Meeting Room
- Barber Shop
- Computer or Media Center
- Indoor Common Areas
- Main Street Shops
- Beauty Salon
- Library
- Central Fireplace
- Outdoor Common Areas
- Outside Patio
Recreational areas
- Game Room
- Golf Course or Putting Green
- Piano or Organ
- Woodworking Shop
- Swimming Pool
- Arts and Crafts Center
- Movie or Theater Room
- Fitness Center
- Raised Garden Beds
- Billiards Lounge
Services
- Beautician
- Laundry Service / Drycleaning
- Housekeeping
- Grocery Shopping and Errands
Languages spoken
- English
Activities
- Birthday Parties
- Wine Tasting
- Live Musical Performances
- Tai Chi
- BBQs or Picnics
- Quilting or Sewing Club
- Live Well Programs
- Art Classes
- Educational Speakers / Life Long Learning
- Community Service Programs
- Wii Bowling
- Happy Hour
- Catholic Services
- Cooking Club
- Jewish Services
- Live Dance or Theater Performances
- Holiday Parties
- Activities On-site
- Intergenerational Programs
- Stretching Classes
- Gardening Club
- Water Aerobics
- Cards / Pinochle Club
- Day Trips and Outings
- Trivia Games
- Devotional Activities Offsite
- Visiting Rabbi
- Pet-focused Programs
- Yoga / Chair Yoga
- Devotional Activities On-Site
- Book Club
- Current Events Club
- Walking Club
- Karaoke
- Activities Off-site
- Men's Club
- Cooking Classes
Reviews
for The Grand at Twin Lakes
Write a review
A Place for Mom has scored The Grand at Twin Lakes with 8.2 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, The Grand at Twin Lakes has 48 reviews with an average "overall experience" of 4.2 out of 5.
Overall Rating
4.2
Cleanliness
4.5
Friendliness
4.5
Care Services
4.3
Staff
4.1
Meals & Dining
3.9
Activities
4.2
Value for Cost
4.3
A Place for Mom has scored The Grand at Twin Lakes with 8.2 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, The Grand at Twin Lakes has 48 reviews with an average "overall experience" of 4.2 out of 5.
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1-20 of 48 reviews
Anonymous - Family/friend
Independent Living
August 21, 2024
Review for The Grand at Twin Lakes
It needs to improve before I would recommend it. If the food were better, and it was better staffed, it would be a better value. But the wait time for meals and the low quality has caused my loved ones to eat out/cook a lot more than expected.
Response from The Grand at Twin Lakes
August 22, 2024
We appreciate your feedback. We take all concerns seriously and will use them as we continue to improve our community & services!
Anonymous - Resident/client
Independent Living
March 22, 2024
Nice facility
Overall, The Grand at Twin Lakes is a nice place. Apartment sizes and amenities offered are good. I would recommend it to others looking for independent living.
I would tell others that many times, menu choices change at the last minute.
Response from The Grand at Twin Lakes
March 22, 2024
Thank you for taking the time to review our community. We appreciate your feedback so we can continually improve our community and services. We do have upcoming changes to our dining menu and atmosphere. Hopefully, you will enjoy and appreciate the enhanced and quality changes!
Anonymous - Family/friend
Independent Living
October 9, 2023
The Grand at Twin Lakes review
What our family likes the most about the Grand at Twin Lakes community is just how clean it is as well as all the different activities they have going on for the residents to participate in. However, the meals that are prepared and the staffing could use improvements.
Anonymous - Toured community
Independent Living
October 5, 2023
Tour of The Grand
We took a tour of The Grand at Twin Lakes during our search for an Independent Living facility for our loved one. This facility was okay. Everyone seemed friendly during our visit. The facility was a little less cozy and comfortable than some of the others that we toured. Nice facility, but too big for my loved one.
Laquanta Jordan - Industry reviewer
Independent Living
July 28, 2023
Great Community
They have transformed into a vibrant place that empower residents to live their best lives. The amenities are clean, delicious food, and wellness resources as well as the ability to build plenty of new social connections. outdoor space is also nice,
John B - Family/friend
Independent Living
February 1, 2023
Wonderful place!
My mother just moved in and is loving living at The Grand! Her apartment is beautiful and clean and she loves the food! They have lots of activities going on and the staff is so friendly. We made the best decision for us and you won't be disappointed. Lots of good things here!
Anonymous - Family/friend
Independent Living
January 24, 2023
Recommended
This facility is very nice. It's an open concept floorplan and very wheelchair friendly/accessible. The place is always spotless and the staff is very nice. They take the time to get to know the residents and family members, they know everyone by name. They offer a wide variety of activities and always have something going on. The staff tries to keep everyone engaged. Housekeeping is once a week and my loved one's place is always clean. My only concern is the Executive Director whom doesn't seem to be very forthcoming with things that are going on. We've noticed a change in Meals/Dining recently (mainly no meal choices). I emailed the Executive Director about it and was assured that everything was fine. I then found out from another staff member that the entire Meals/Dining staff quit. Other than the Executive Director, all of the other staff has been great. I would recommend this facility to family and friends.
anonymous - Resident/client
Independent Living
August 11, 2022
Very content with my choice
The location of The Grand at Twin Lakes was huge a factor in my choice. The place is very clean - just some old gripers that can be hard to live with. There are some food problems and low staff situations, but that is not the managements fault. The staff are very friendly.
Anonymous - Resident/client
Independent Living
July 13, 2022
Has changed from when I moved in.
I Considered this a quality facility when I moved in, now years later it has lost its “Grandness”. Yes covid did not help, but cleanliness of the building, has suffered, the landscaping was considered enviable but the courtyard is in need of major help. What was initially fine dining is now basic diner type food, nothing special. And they cannot keep a chef. Overall decor could use a facelift, after 4+ years it’s needs an update.
You might ask why am I still here? The residents have become friends. And the economy as it is now keeps me from moving now.
anonymous - Toured community
Independent Living
July 13, 2022
Our family had an in person tour and it was a nice community but since its a hotel it was just to big and there were so many hallways and floors to navigate through, we just did not think it would be the best fit for our loved one.
L il Smejkal - Resident/client
Independent Living
February 8, 2022
HOME
The Grand at Twin Lakes has been my home for three years. Entering the lobby for the first time, I knew I was home.
Everything was so clean, the library an unexpected delight. We felt very safe here during the COIVD virus and we followed all the necessary precautions.
My focus today is on the activities and its chairman Vicky, she works tirelessly keeping us active with games, hobbies, and making new friends. What a delight she is!!! making The Grand a happy home.
anonymous - Toured community
Independent Living
February 3, 2022
Tour of The Grand
We had an excellent tour from The Grand at Twin Lakes, it is an adequate facility. My mother in law was looking for something smaller and more homey and she felt this facility was too large for her.
Son T - Toured community
Independent Living
October 15, 2021
Hidden Gem
The Grand is a lovely place - and plenty to do. Staff is really nice and very helpful. The cost is very affordable
Emilia - Resident/client
Independent Living
September 7, 2021
Don't Move Here
The residents are very nice. But the staff are a bunch of liars. They promise you the moon to get you to move in, but as soon as you move in, everything is taken away. The Activities Director quit months ago, and activities have gone downhill to the point that there aren't any at all. My apartment is a dump. I'm very disappointed. I would suggest finding a different community.
anonymous - Family/friend
Independent Living
July 29, 2021
Good experience
We chose The Grand at Twin Lakes because of the convenient location and the facility itself. The apartment sizes here are very good. My friend enjoys the food. I would recommend to others who are looking.
Anonymous - Toured community
Independent Living
June 15, 2021
I liked this senior care living a lot, close to my daughter, wonder caring people, my chose when I am ready to move.
anonymous - Family/friend
Independent Living
February 4, 2021
A perfect place for our mom
Every time we call our loved one she is constantly talking about how much she enjoys the meals and dining service there, everything really has been amazing. She is absolutely happy at The Grand community.
C.H. - Industry reviewer
Independent Living
January 15, 2021
Great Independent Living Community
The Grand is a great independent living community with many amenities. The apartments are beautiful and spacious. Three meals a day are included in rent, and each day there are various activities and events to choose from. The community includes an indoor pool, movie theater, pool table/game room, and full service bar to name a few of the amenities. The proximity to Twin Lakes in Palatine makes for lovely walks just outside the back door, or you can stick around in the courtyard with beautiful gardens and seating areas. I would highly recommend looking at The Grand if you're considering downsizing or looking for a close knit community.
The staff go out of their way each and every day to ensure residents are safe and happy, which is especially appreciated during the COVID-19 pandemic.
Leona - Family/friend
Independent Living
December 30, 2020
Excellent independent senior living community
My grandmother moved in recently and she loves it! She is so happy with her beautiful apartment and she loves the staff! She loves the food and atmosphere. Best decision we made choosing this wonderful community!
anonymous - Family/friend
Independent Living
December 18, 2020
Our time at The Grand
We chose this facility because I was moving my mom from out of state and aesthetics were important to her, this was a brand new facility. They also had a ton of activities to offer for the residents. The rooms sizes here are very good. It is nice because they have 2 different dining rooms, it is restaurant style so they have a menu o choose from for each meal. The care was provided bu a different company while we were here a year ago, and that is where we had an issue. I think it would be better if they offered their own caregivers. I would recommend.
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Frequently Asked Questions about The Grand at Twin Lakes
The Grand at Twin Lakes offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored The Grand at Twin Lakes 8.2 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (224) 338-1880 to reach a resident at The Grand at Twin Lakes.
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