About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2025 Assisted Living Winners
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About Independent LivingIndependent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.Complete guide to independent livingBest of 2025 Independent Living Winners
About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible, no-frills living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
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The Charlotte

SaveShare

9120 Willow Ridge Rd, Charlotte, NC 28210

For more information about senior living options:
(866) 374-4058
22 reviews
Add review
5 star
67%
4 star
18%
3 star
5%
2 star
5%
1 star
5%
See all reviews
5.7
Review score
9151 reviews
18462 facilities
The Charlotte
SaveShare
The Charlotte
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The Charlotte in google map
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Anonymous
-
Child of resident/client
4.0
Good Place
Dining room has been closed off and on due to staffing issues. Activities offered include bingo, holiday parties, etc. They had a price raise of 10% since the beginning of 2022. That was a large increase. Hopefully, they can bring in more staff with the increase alone. Make sure you ask ma

About the facility
The Charlotte

Neighboring the expansive Atrium Health campus, one will find The Charlotte — the ideal senior living community offering independent living, assisted living, memory care, and respite care services. Situated on a lively, tree-lined street, the classically modern community welcomes residents and visitors alike. Nearby, residents can explore numerous stores, dine at a variety of restaurants, or hit the putting greens at the area’s golf clubs.

The Charlotte is beautifully designed and it incorporates charming, vintage designs that help residents feel at home. With 30 years of experience in the senior care industry, the community offers top-of-the-line care services and amenities. Residents enjoy meals in the gorgeous dining room, workouts in the wellness center, and leisure time in the courtyards, libraries, and living areas.

The independent living option enables residents to lead a freeing lifestyle without the hassle of cooking, cleaning, driving, and maintenance. The assisted living option also allows residents to retain independence while caregivers offer services catered to their needs. Lastly, the memory care option features a nationally recognized program called Reflections that focuses on helping residents with dementia lead supported, engaging lifestyles.

Residents may choose from studio and one-bedroom options for living quarters, and they’re welcome to bring...

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Amenities
at The Charlotte

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • Incontinence Care
  • Medication Management
  • Diabetic Care
  • High Acuity Care
  • Non-Ambulatory Care

Meals & Dining

  • Anytime Dining
  • Special Dining Programs
  • Meals Provided
  • Restaurant Style Dining
  • Vegan
  • Low / No Sodium
  • No Sugar
  • Vegetarian
  • International Cuisine
  • Guest Meals
  • Organic
  • Professional Chef
  • Room Service
  • Gluten-free

Room Amenities

  • Kitchenette
  • Ground Floor Units
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Bath Tubs
  • Cable or Satellite TV
  • Air Conditioned
  • Respite or Short Term Stays Offered

Community Amenities

On-site dining options

  • Café or Bistro
  • Bar or Pub
  • Private Dining Room

Transportation & parking

  • Transportation at Cost
  • Complimentary Transportation
  • Resident Parking Available
  • Property Convenient to Public Transit
  • Uncovered Parking

Pets

  • Cats Allowed
  • Pet Care Available
  • Dogs Allowed

Common areas

  • Library
  • Barber Shop
  • Meeting Room
  • Indoor Atrium
  • Outside Patio
  • Outdoor Common Areas
  • TV Lounge
  • Indoor Common Areas
  • Beauty Salon
  • Computer or Media Center
  • Central Fireplace

Recreational areas

  • Raised Garden Beds
  • Arts and Crafts Center
  • Fitness Center
  • Piano or Organ
  • Movie or Theater Room
  • Game Room

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands
  • Housekeeping

Languages spoken

  • English

Activities

  • Devotional Activities Offsite
  • Art Classes
  • Dances
  • Wine Tasting
  • Day Trips and Outings
  • Intergenerational Programs
  • Sensory-based Programs
  • Water Aerobics
  • Live Well Programs
  • BBQs or Picnics
  • Happy Hour
  • Yoga / Chair Yoga
  • Live Dance or Theater Performances
  • Live Musical Performances
  • Educational Speakers / Life Long Learning
  • Trivia Games
  • Wii Bowling
  • Montessori Programs
  • Devotional Activities On-Site
  • Activities Off-site
  • Activities On-site
  • Gardening Club
  • Stretching Classes
  • Pet-focused Programs
  • Karaoke
  • Community Service Programs
  • Holiday Parties
  • Reminiscence Programs
  • Tai Chi
  • Cooking Classes
  • Brain fitness / Dakim
  • Birthday Parties

Reviews

for The Charlotte

22 reviews
5 star
67%
4 star
18%
3 star
5%
2 star
5%
1 star
5%
AA Blank
5.7
Review score9140 reviews18460 communities
Write a review
A Place for Mom has scored The Charlotte with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Charlotte has 22 reviews with an average "overall experience" of 4.4 out of 5.
Overall Experience
4.4
Cleanliness
3.9
Friendliness
4.1
Care Services
3.1
Staff
3.3
Meals & Dining
3.8
Activities
3.9
Value for Cost
3.3
A Place for Mom has scored The Charlotte with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Charlotte has 22 reviews with an average "overall experience" of 4.4 out of 5.
Parent company
AA Blank
5.7
Review score9140 reviews18460 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 22 reviews
A. I - Family/friend
Assisted Living
February 13, 2023
1.0
Stressful
We placed a family member in The Charlotte AL in 2021. Nice facility with lovely interiors. The family member brought potential challenges, but we were confident she would acclimate well. Almost immediately, there were growing problems. The accounts of what we personally saw and heard from the family member and the staff differed significantly. Inconsistencies seemed to abound. We were making calls to the County Ombudsman, who was familiar with the Executive Director. Eventually, we had to get outside help to have her placed in another facility. We learned the hard way about 'State Scores' in AL facilities. It was a stressful, unpleasant and expensive process.
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
1
Activities
2
Staff
1
Meals & Dining
2
Anonymous - Toured community
Assisted Living
September 14, 2022
3.5
toured
Had heard very promising feedback from friends whom have family or had them at The Charlotte in the past. Seemed the day we visited for the tour that you could tell staffing was short handed or staff had not shown up for the day. The facility needed a deep cleaning and had that smell that everyone thinks of when dealing with elderly residents. Just felt it could use some deep cleaning and refreshing otherwise everything seemed very nice.
anonymous - Family/friend
Assisted Living
April 6, 2022
2.0
Verified Review
Disappointed
The care has been challenging, but it looks like it's going to improve.
Cleanliness
4
Friendliness
5
Value for Cost
3
Care Services
2
Activities
5
Staff
4
Meals & Dining
5
Anonymous - Family/friend
Assisted Living
March 21, 2022
4.0
Verified Review
Good Place
Dining room has been closed off and on due to staffing issues. Activities offered include bingo, holiday parties, etc. They had a price raise of 10% since the beginning of 2022. That was a large increase. Hopefully, they can bring in more staff with the increase alone. Make sure you ask marketing about the increase. We were told 3% increase. It ended up 10%. The only issue we had was their pharmacy. Our loved ones bill was done on a 30 day basis versus getting her medicine every 90 days outside of the facility. I would check around for pharmacy options due to blister packs, etc. All in all 9/10. They worked hard to get her qualified for her insurance. They have dermatologist comes to see her, pediatrist, she goes to the beauty shop their, physical therapy, etc.
Cleanliness
4
Friendliness
5
Value for Cost
3
Care Services
4
Activities
4
Staff
4
Meals & Dining
3
Lisa - Family/friend
Assisted Living
February 28, 2022
3.0
Verified Review
Staffing Challenges
I think they're doing the best they can. But part of the problem is my parents started in December, which was right before that big Omicron Covid outbreak. So there have been a lot of challenges, including turnover in staffing, which creates problems. The residents are not being cared for consistently by the same people, and I think my parents likely would have adjusted better had that not been the case. Also cleanliness has been an issue in the residents' rooms - again due to Covid - although the common spaces are fine. And my parents do like the food.
Cleanliness
3
Friendliness
3
Value for Cost
2
Care Services
2
Activities
1
Staff
3
Meals & Dining
5
Frances LeVien - Resident/client
Assisted Living
December 29, 2021
5.0
I like the Charlotte because I have a nice apartment, the people are kind, the staff are helpful and nice. The food is good. It's better than living at home because here people do things for me. I would recommend it.
Wanda C - Resident/client
Assisted Living
December 29, 2021
5.0
Nicest place my children can find for sure. Food is great, taking care of my husband, love it, everyone cares about us. Happy Holidays 2022
Anonymous - Family/friend
Assisted Living
December 28, 2021
5.0
My loved ones currently live at the Charlotte. They are very happy here. The staff is friendly and helpful! They have made new friends with the residents.
Alice B - Resident/client
Assisted Living
December 28, 2021
5.0
I think it is good.
Erica E
Assisted Living
December 28, 2021
5.0
I am a caregiver that visits this facility regularly, Staff is always friendly and helpful. The facility is always clean and orderly. It seems to be a well kept place with happy residents.
Annalisa B - Resident/client
Assisted Living
December 27, 2021
5.0
It is a place to help you understand yourself.
Joan Y - Resident/client
Assisted Living
December 27, 2021
5.0
Well pleased with love and help from employees. I like it here.
Shirley C - Resident/client
Assisted Living
December 27, 2021
5.0
I thoroughly enjoy the community and the people here.
Virginia C - Industry reviewer
Assisted Living
December 27, 2021
5.0
I have found The Charlotte to be one of the best places for senior to reside the staff is very caring and patient with the residents. I am a vendor working at The Charlotte. The staff here treat me like family, making the company a great working environment.
Ann T - Resident/client
Assisted Living
December 16, 2021
5.0
I am happy here. the people do everything to make things work smoothly. The food is good. Servers are friendly. The caregivers and medicine people are careful an efficient.
Bonnie M - Family/friend
Assisted Living
December 15, 2021
5.0
The staff is extremely friendly and attentive, The facility is always pristine and well kept. Most of all, my friend who lives here is very happy here.
Myra H - Resident/client
Assisted Living
December 15, 2021
5.0
I love living here the staff takes good care of me. I like participating in the activities and making new friends.
Shirley F - Resident/client
Assisted Living
December 15, 2021
5.0
Very nice place to be!
Frances I - Resident/client
Assisted Living
December 15, 2021
5.0
I'm happy here.
Phyllis W - Family/friend
Assisted Living
November 15, 2021
4.0
Verified Review
A nice clean community with lots of staff
This is probably as good as you are going to get for a good place for your loved one. It is a little higher in price and take a bit of adjusting to get used to but it is well worth it. My loved one is very happy there.
Cleanliness
5
Friendliness
4
Value for Cost
4
Care Services
4
Activities
5
Staff
4
Meals & Dining
4
Viewing 1-20 out of 22 reviews

Neighborhoods
around The Charlotte

See what the neighborhood has to offer and what’s nearby:
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Frequently Asked Questions
about The Charlotte

Call (704) 815-9000 to reach a resident at The Charlotte.

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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