San Remo

I would like to thank the staff at San Remo for the excellent care for my grandfather especially [name removed]( MDS NURSE ), she kept us informed on the day to day information regarding my grandfather, I recommend this facility for any rehab needs.

I would like to thank the staff at San Reno! The therapy and nursing staff are amazing. The customer service and coordination was superb. I am very pleased and impressed with the quality of attention and care.

I was so so afraid for my loved one before I could find a good skilled care / rehab facility to get them into before I could get them out of this place! If you care any tiny tiny bit about your loved one, stay far far away from this place. There Are 2 or 3 aids who do try to be helpful. but the rest could care less. It takes on the short side of 35 min for a call assist to be answered. Loved one got up to use restroom because NO one came to answer the call light after 40 min of waiting. Loved one fell in bathroom (was NOT suppose to walk alone because of extreme fall risk) he was able to reach emergency call string thing to call for help, but no one came for a long time to help get up and back to bed. Still had not used restroom so was basically forced to soil self in bed. Food is horrible. The place looks very nice on the outside, but the care is terrible. So much more could be said, just stay away.

If you care about a love one, you should stay away form this place.

After staying at the Richardson Methodist Hospital for a week due to seizures, pneumonia, and cardiac arrest, I lost some physical balance and was in need of continuation of physical and occupational therapy at a rehabilitation center. Ended up here. Now, I want to say, I don’t judge a place completely off of just yelp and google reviews. Plus, because I was told I probably will still approximately a week, I wasn’t really in the mindset to dig around for a facility because I would probably be out of there in a jiffy. Although now I do have my regrets. my timeline: - When I first arrived, there was/were no employee(s) that formally introduced themselves, and got me with the program. so honestly, I was just out and about. the most that happened with me in the beginning was some random nurse/employee named [name removed] telling me to sign something and taking my paperwork. no big deal, but i mention this to kinda show you the foreshadowing from the lack of professionalism - Few minutes later, two nice welcoming therapists approach me and gives me an evaluation. After I asked a couple of basic questions to get the picture of how this place works, they told me there are no curfews/hours, and no set schedule. they told me i pretty much had to get my PT/OT done, and i’m pretty much done for the day. that’s the information I got. - later that day, I wanted to catch a class so I would not be left behind for school, I verified with the front desk, signed out, etc. Nothing seemed wrong. - things started going downhill when I got back. one sketchy thing about how this building works is that whenever someone uses a door that is not the main entrance, or has to be let in after a certain time, or something, the building alarm rings until an employee turns it off. I happen to come back in the evening, having to have someone let me in. strange part was when i walked in, there was nobody a the front desk, so that means they don’t even check who comes into the building? I went ahead to my room. When I was in a while and kept on hearing for 20 mins straight, I hit up the front desk through a phone call asking why the alarm was still ringing, and already I get a rude tone. When I started to realize that maybe the guy couldn’t hear me clearly, I decided to walk to the front desk. when i asked the receptionist why the alarm kept ringing, he answers me with more questions, and gives me attitude… “what do you mean? you just got here.” When clearly the guy was not paying attention to my problem, I at least went there to see the medical record/packet the nurse I first saw took from me when I first arrived, and I got a reply of “I don’t have your medicine you did not come in time you were supposed to take it.” I got irritated and eventually left. - during the night, I was approached by [name removed], and one of the managers [name removed] (?), when i was explain about how i can’t go out all the time, I acknowledged and understood. i had some attitude from one of the managers i believe, with all that puckered up lips and tone, but i brushed it aside, and at least appreciated the communication - in the morning, top dogs, i’m assuming the main doctor and another manager, communicated with me, and i explained to them my commitments and complications outside the facility, and they said “your professors should understand.” i clarified with them that i had one thing to sort out for the day at around 10am, and after that i’m good - an hour later, I was grabbed by a PTA to do some exercises, and when I said I asked to importantly check my phone on something as well as attempt to request to go and come back, she didn’t even let me finish, and straight up interrupted “nope she has to stay the whole time” - as soon as I finished, i had to go for a clinical study, i verified with the desk and everything, and then all of a sudden, the top doctor notified me I needed to attend the “town meeting”? whatever what means at a rehab center. in summary, - vague and inconsistent information on how the sessions work - unprofessional attitude - no defined structure on getting patient on the details - unorganized teamwork (because they don’t tell one another vital information) - unhealthy environment in general just from the approach a lot of the therapists take. some are great, but some don’t even listen to their clients, who are mostly old by the way. I witnessed one therapist argue with another?#1: “hey go a little easy on her, she’s been having a lot of shoulder pain”?#2: “she can handle it, plus I change procedures when dr tate (head doctor) make the call?#1: “dr. tate said to accommodate more to the clients, and you still don’t listen - side note: many fines and deficiencies according to Nursing Home Inspections. so if you don’t take my word on it or these other reviews, i’m sure you can somewhat raise some suspicion when it comes to violations of inspections - horrible food by the way. never consulted with me any food plans. by far, the worst food I’ve gone through LOL. In terms of expectations, I can say that I was willing to cooperate, communicate, adjust, etc. But a lot of it was either difficult with all of what I listed out. Big appealing building, but there is why it is empty for the post part. I’m surprised they haven’t closed down yet, but I do strongly believe, there needs to be a big adjustment on the strength of the staff, as well as establishing a better clear introduction of how activity works. I ended up checking out, because I honestly had enough of one attitude after another (not from all, but from a good amount, who seem pretty miserable and not properly trained for this job to be honest). I have the intent of finding another rehab facility that offers physical therapy that has a better environment. never in my life, have i left a healthy facility earlier than supposed to. that’s how triggering this environment was. I would like to acknowledge [name removed] who was the one staff member who truly heard me out and genuinely cared why I strongly wanted to leave. as well as the other employees who gave positive vibes! I hope this facility improves sooner for the sake of the current and future residents.

My Mom was taken back to the hospital last night. At San Remo the doctor had ordered a sonogram and x-ray on Wednesday night that was supposed to be done the next day and she wasn't allowed food or water until that was done. They kept telling the staff that they were on their way and never showed up Thursday or Friday. I got there after running errands for my parents yesterday a little after 4 to find they still hadn't shown up. Needless to say I was going to everyone there and one of the head nurses called the mobile tech company again and was on hold for 40 minutes before being hung up on. I knew the name of the doctor that visits at San Remo and was able to get the on-call number which thankfully it was the doctor that had ordered all of this to be done...he was shocked that she was not being taken care of and hadn't eaten or had water in two days. He needed to check into things and called me back within 15 minutes telling me that she was getting transported back to the hospital. When we got to the ER they did many tests and found a blood clot on her lungs which was making it difficult for her to breathe. We were able to get her into a room around 10 pm and is getting the medical treatment she needs to break up the clot. NEVER take your loved one to this place!

The worst possible experience we could have had! These [Removed] literally almost killed my father, and they have no idea of what they are doing! If my mother didn't walk in and hear my dad asperating, he would have died right there! Thank God my mom walked in!!!

DO NOT SEND YOUR LOVED ONES TO THIS FACILITY. My father was a patient at San Remo for two days. Unknown to us at the time that he was transferred there, the facility was not at all equipped to deal with his condition, but they accepted him nonetheless. There was no orientation of any kind upon arrival and my mom was left to figure everything out on her own. They didn't even have a room ready for him. Worst of all, the staff had not even read his chart or history. They had no idea about anything at all. My mom checked to made sure that they had his meds and his meds schedule before she left him for the night and they blatantly lied to her. The next day, he had not received any of his medication. This was incredibly dangerous because his meds are time sensitive and he has to have them on a schedule. When asked why he wasn't given them, they said that they were shorthanded and didn't have time to get to everyone. The next day, my mom arrived and a nurse was in my dad's room. Immediately, she heard him making a rattling choking sound. She panicked and asked what happened and the nurse just said, "Oh, he doesn't normally make that sound?" My mom called 911 because he was in distress and paramedics came and said that he had asphyxiated on his food. He was rushed to the hospital, had to stay for days in the ICU, and come to find out - San Remo staff had overdosed him on pain medication, making it impossible for him to swallow. He choked and asphyxiated. He was released from ICU only to catch an infection in the hospital and went back to ICU, where he passed away a couple of weeks later. When my mom tried to contact San Remo repeatedly to find out exactly what happened, she was never given a callback. Weeks later, someone from Caretex headquarters (who manages San Remo) called my mom to see how my dad was doing at San Remo and to survey her about their experience. They had absolutely no clue what had happened. They took a detailed report from her and never called her back, despite their claim that they would. My mom and aunt showed up to gather his things and no one was there, and the head nurse, who my mom had been trying to contact was mysteriously not there. The director of the facility has gotten several calls from us but does not call back. any patients there were complaining about not getting their meds as well. Do not be fooled by the nice facilities, this place is a [Removed] trap. The patients are [Removed] unless they have family there with them all day. My dad had complicated health issues and although San Remo is not the sole cause of his death, it definitely sent him on a trajectory that led to his end. I feel compelled to warn others so that no one else has to experience what we have.

I have had serious health problems in the past 10 years, but has been getting worse in the past 2 years. After hospitalization, I have frequently gone to an inpatient physical therapy facility. I have been admitted to San Remo many times, probably more than any other person. The staff is always happy to see me. They remember my name and actually care about me. The physical therapy is not so difficult that I can’t keep up. Here at San Remo, everyone has their own comfortable room and bed. You pick out your choice of meals, which is actually good because they have a top chef. Ladies there is a beauty shop with an awesome hairdresser. Nothing makes me feel better than clean hair. They provide newspapers, magazines and books. They have a lot of activities. If you feel like getting out with friends or family that’s totally acceptable. Most of all, I truly believe that the staff cares for their patients. From a smile on their face, help all day long, even when I’m not! They tell me that I’m going to get better especially when I don’t believe that I am! I’m always relieved to be leaving the hospital and going to San Remo. I do so much better than just receiving physical therapy at home. I feel so safe here. I sleep much better knowing I’m cared for from the best staff ever. And, yes I have been to other treatment programs, but nothing compares to San Remo. It was the first inpatient therapy that I went to and it’ll be the only place if I have to receive this amount to care because the staff does care. And, in this world we all need help at some time in our lives. And, the facility? It’s beautiful and perfectly maintained! It’s not unusual to see maintenance touching up paint, cleaning carpet and housekeeping coming to your room daily! There’s a beautiful courtyard and a few rooms to just sit, have coffee, read, etc. Its décor is very pretty with accents on Italy with comfortable sofas and chairs. It’s homey in a way that makes you feel comfortable. I think it’s just the right size with the ratio of nursing to patients perfect. I have found no flaws at San Remo. If you have had surgery and need more help than you would get at home, San Remo is the place to be!!

The care at this facility is terrible. My loved one went in for rehab and was given [removed] without notifying the family. My loved one thought it was "just a Tylenol." My loved one suffered a heart attack in San Remo, and it was not detected by the caregivers. I would not recommend this facility.

I do not recommend San Remo. It wasn't the cleanliness, but the level of care that was horrible. It may be one of the reasons my loved one passed away. They would let him get sores. They are very understaffed. My loved one declined when he was there, and when we moved him he started doing much better.