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Pavilion at Great Hills

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11819 Pavilion Blvd, Austin, TX 78759

For pricing & availability:
(866) 374-4058
9.6
Review score
77 reviews
Add review
9.6
Review score
77 reviews
5 star
52%
4 star
27%
3 star
13%
2 star
3%
1 star
5%
See all reviews
8.1
Review score
1008 reviews
36 facilities
Pavilion at Great Hills
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Pavilion at Great Hills in-unit ktichen
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Joy H
-
Child of resident/client
5.0
Staff at Pavilion Great Hills
I have had continuous, positive experiences with the staff at the Pavilion Great Hills. All of the ones that I have come in contact with have been consistently superb! The staff at the front desk, the dining room staff, the caretakers for each floor, etc, have been amazing. I want to give

About the facility
Pavilion at Great Hills

The Pavilion at Great Hills Assisted Living & Memory Care community has a little something for everyone. Located in beautiful North Austin hill country, we are near three major hospitals, numerous shopping centers including two miles from the Arboretum, theaters, museums, great restaurants, and Lake Travis. Inside our community, you'll find spacious common areas with several beautiful living areas with stone fireplaces, a chapel, a billiards room, a spa room, salon, exercise room, arts and crafts room, theater area with large curved TV, library, private dining room, and large main dining room. Residents also enjoy walking through our two landscaped courtyards in assisted living or our secure courtyard in memory care. We offer anytime, restaurant-style dining, Resident Council, Food Committee, as well as a full schedule of planned activities, and many special interest resident group opportunities.

Our Assisted Living and Memory Care residents and residents' families rest easy knowing we have 24 hour care staff 7 days a week and nursing 7 days a week during normal business hours with nurses on call 24/7. Prior to moving in we speak with you and your physician to find just the right level of assistance that will allow you to enjoy your independence...

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Senior living options offered

Assisted Living

Memory Care

Independent Living

Pricing
for Pavilion at Great Hills

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Assisted Living

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo

Memory Care

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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo

Independent Living

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Pavilion at Great Hills in-unit ktichen
Pavilion at Great Hills

11819 Pavilion Blvd, Austin, TX 78759

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9.6
Review score
77 reviews
9.6
Review score
77 reviews
5 star
52%
4 star
27%
3 star
13%
2 star
3%
1 star
5%
10
Review score
47 reviews
10
Review score
47 reviews
5 star
74%
4 star
11%
3 star
6%
2 star
0%
1 star
9%
9.7
Review score
29 reviews
9.7
Review score
29 reviews
5 star
80%
4 star
17%
3 star
3%
2 star
0%
1 star
0%
9.6
Review score
32 reviews
9.6
Review score
32 reviews
5 star
75%
4 star
19%
3 star
3%
2 star
3%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--

Active promotion

No

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

1

Memory Care

Care types offered

1

Memory Care

Amenities
at Pavilion at Great Hills

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • Diabetic Care
  • High Acuity Care
  • Medication Management
  • Incontinence Care
  • Non-Ambulatory Care

Meals & Dining

  • Gluten-free
  • Guest Meals
  • Restaurant Style Dining
  • Low / No Sodium
  • Kosher
  • Special Dining Programs
  • No Sugar
  • International Cuisine
  • Pureed Meals
  • Meals Provided
  • Room Service
  • Professional Chef
  • Anytime Dining
  • Vegetarian

Room Amenities

  • Bath Tubs
  • Wheelchair Accessible Showers
  • Ground Floor Units
  • Air Conditioned
  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Kitchenette
  • Respite or Short Term Stays Offered
  • Cable or Satellite TV

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Property Convenient to Public Transit
  • Transportation at Cost
  • Uncovered Parking
  • Complimentary Transportation
  • Resident Parking Available

Pets

  • Cats Allowed
  • Dogs Allowed
  • Weight Limit (lbs)

Common areas

  • TV Lounge
  • Beauty Salon
  • Main Street Shops
  • Indoor Common Areas
  • Computer or Media Center
  • Meeting Room
  • Indoor Atrium
  • Outside Patio
  • Outdoor Common Areas
  • Central Fireplace
  • Library

Recreational areas

  • Movie or Theater Room
  • Arts and Crafts Center
  • Piano or Organ
  • Billiards Lounge
  • Game Room
  • Raised Garden Beds
  • Fitness Center

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands
  • Housekeeping

Languages spoken

  • Spanish
  • English

Activities

  • Reminiscence Programs
  • Community Service Programs
  • Educational Speakers / Life Long Learning
  • Brain fitness / Dakim
  • Live Well Programs
  • Art Classes
  • BBQs or Picnics
  • Tai Chi
  • Live Musical Performances
  • Wine Tasting
  • Birthday Parties
  • Bridge Club
  • Stretching Classes
  • Gardening Club
  • Activities On-site
  • Resident Band or Musicians
  • Holiday Parties
  • Live Dance or Theater Performances
  • Catholic Services
  • Happy Hour
  • Book Club
  • Yoga / Chair Yoga
  • Devotional Activities On-Site
  • Visiting Rabbi
  • Pet-focused Programs
  • Trivia Games
  • Day Trips and Outings
  • Visiting Chaplain or Priest
  • Other Religious Services
  • Cooking Classes
  • Dances
  • Activities Off-site
  • Walking Club
  • Karaoke
  • Current Events Club
  • Light Therapy Programs

Reviews

for Pavilion at Great Hills

9.6Review score77 reviews
9.6
Review score
77 reviews
5 star
52%
4 star
27%
3 star
13%
2 star
3%
1 star
5%
AgeWell Solvere
8.1
Review score1008 reviews36 communities
Write a review
A Place for Mom has scored Pavilion at Great Hills with 9.6 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, Pavilion at Great Hills has 77 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.3
Friendliness
4.2
Care Services
4.0
Staff
4.7
Meals & Dining
4.5
Activities
4.0
Value for Cost
4.1
A Place for Mom has scored Pavilion at Great Hills with 9.6 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, Pavilion at Great Hills has 77 reviews with an average "overall experience" of 4.1 out of 5.
Parent company
AgeWell Solvere
8.1
Review score1008 reviews36 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 77 reviews
Anonymous - Family/friend
Assisted Living
October 24, 2024
3.0
Verified Review
Review for Pavilion at Great Hills
It would have been fine for someone that doesn't have behavior concerns. My husband was combative so it wasn't a good fit for us. The activities were pretty much the same everyday. Exercise videos for hours in the morning. All the residents just sat there and stared at the TV. There were a few other things thrown in but not much. I know there was a big turnover after we left so it may be different now.
Cleanliness
5
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
3
Activities
2
Value for Cost
4
Response from Pavilion at Great Hills
October 30, 2024
Hello, Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations, particularly regarding activities and the environment for residents with behavioral needs. We appreciate your insights about the activities program and are actively working to diversify our offerings. We're also committed to improving team member consistency to enhance the resident experience. Your input is invaluable as we strive to improve our community. Jane Atobajeun, Executive Director
Joy H - Family/friend
Independent Living
October 5, 2024
5.0
Staff at Pavilion Great Hills
I have had continuous, positive experiences with the staff at the Pavilion Great Hills. All of the ones that I have come in contact with have been consistently superb! The staff at the front desk, the dining room staff, the caretakers for each floor, etc, have been amazing. I want to give a special shout out to [name removed] who is the Salus Coach. She is so creative, and seems to fit activities with the lifestyle of the residents who participate. My mother loves to be involved in events there because of [name removed]! Thank you [name removed]!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Pavilion at Great Hills
October 14, 2024
Dear Joy, Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such positive experiences with our team at The Pavilion at Great Hills. We take great pride in our team, and it’s heartwarming to know they’ve made such a positive impact, especially in creating a welcoming environment for your mother. Thank you again for your kind words and for being a part of our community! Jane Atobajeun, Executive Director
Eden Minucci - Family/friend
Assisted Living
October 2, 2024
5.0
Wonderful care and engaged staff
My mother has been at The Pavilion for a year now. From day one, we noted that all of the staff, at every level seemed engaged and caring, even when there was no manager in sight. They have worked consistently to be sure my mother is engaged in activities, which I think has been key to her successful move. I am grateful every day for the care that she receives and the relief that it gives me. The activities are enriching and plentiful. Every month there is a different theme and they do an exceptional job of incorporating it into all of the activities.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Pavilion at Great Hills
October 14, 2024
Dear Eden, Thank you so much for your wonderful feedback! We're thrilled to hear that your mother has had such a positive experience at The Pavilion. Our team works hard to ensure that every resident feels cared for and engaged, and it's great to know that this has made a difference in her transition. We’re especially glad to hear that she enjoys the activities, as we strive to create enriching and meaningful experiences for all our residents. Your kind words mean a lot to us, and we’re grateful for the trust you’ve placed in us to care for your mother! Jane Atobajeun, Executive Director
Karen Viola - Family/friend
Memory Care
September 16, 2024
5.0
Good care for my Mom and good communication to her family
The staff have all been kind and compassionate. When something occurs out of the ordinary, they call my sister timely, to let her know what has ocurred and the action taken or needed. They include the family in care plans.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
Response from Pavilion at Great Hills
September 18, 2024
Dear Karen, Thank you so much for your kind words! We're so happy to hear that our team has been providing compassionate care and clear communication with your family. Keeping loved ones informed and involved in care plans is a top priority for us, and we’re glad it brings you peace of mind. We truly appreciate your feedback and trust in our community! Jane Atobajeun, Executive Director
Joanne K - Family/friend
Assisted Living
September 12, 2024
5.0
Hidden jewel in Arboretum
My mom has been a resident since February and she loves the facility and the food. But it is the staff that makes this facility off the charts amazing! I’m there to see my mom just about every day and everyone is exceptional. They treat my mom with care and compassion. I would like to give kudos to her caregivers /dining staff/ Wellness Director/facility Director and all the auxiliary staff. So many people to name. As an Oncology nurse I would recommend this facility to all my patients. Thank you from the bottom of my heart.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Pavilion at Great Hills
September 18, 2024
Dear Joanne, Thank you so much for your heartfelt review! We're truly honored to have your mom as a part of our community, and it brings us immense joy to hear that she loves the community. We’re especially grateful for your kind words about our team—it means the world to know that our care and compassion are felt in such a meaningful way. We will be sure to pass on your kudos to the wonderful team members who make this possible. We are deeply touched by your support. Thank you from all of us! Jane Atobajeun, Executive Director
Patricia Rosen - Family/friend
Assisted Living
September 11, 2024
5.0
superb place for a loved one to experience life!
[name removed], my sweet husband, had some very serious medical conditions in the past two years that require him to be in a location where his medications are provided and where the people around him are able to support his needs. He found the right place at The Pavilion at Great Hills. Not only is the facility very home-like it is also immaculate! The staff are very loving and attentive. The activities are fantastic! He is engaged at all times. The other added extra is the other members of his community. He can have intellectual conversations and engage in stimulating activities. I'm very appreciative of all the Pavilion has to offer!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Pavilion at Great Hills
September 18, 2024
Dear Patricia, Thank you so much for your kind words and for sharing your husband’s experience at The Pavilion at Great Hills! We’re thrilled to hear that our team and community have made such a positive impact on both of you. Providing a supportive and engaging environment where residents feel at home is what we strive for every day. It’s wonderful to know that your husband enjoys the activities and finds meaningful connections with others here. If there’s anything more we can do to support you both, please don’t hesitate to reach out! Jane Atobajeun, Executive Director
Liz A - Family/friend
Assisted Living
September 11, 2024
5.0
The Best Place in Austin
If you are looking for a place for your mother or father in their golden years, look no further. The living spaces are very nice, but it’s the staff that deserves all of the accolades. Peace of mind is priceless, and this what we have for our mother at the Pavillion and we couldn’t be happier. The staff is caring and compassionate and the administrators go above and beyond to accommodate. Our mother is very happy and we couldn’t ask for anything more!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
Response from Pavilion at Great Hills
September 18, 2024
Dear Liz, Thank you so much for your heartfelt review! We're truly honored to be entrusted with your mother’s care and thrilled to hear that both she and your family have found peace of mind with us. Our team is dedicated to creating a compassionate and supportive environment for all of our residents, and it's wonderful to know that it’s making such a positive impact. Your kind words mean the world to us, and we’ll be sure to pass along the accolades to our team members. Thank you for being a part of our community! Jane Atobajeun, Executive Director
Dante - Family/friend
Memory Care
August 28, 2024
5.0
Pleased with The Pavilion at Great Hills for over two years now
My wife was diagnosed with Alzheimer's Disease. Her neurologists at The UT Comprehensive Memory Center strongly recommended that I move her to a memory care center where she would be in a structured environment --a place where she would experience the same surroundings, see the same people, and do the same things at the same time each day. To a large extent I found this at The Pavilion at Great Hills in their Memory care unit. Of course, the residents come and go. And so do some of the staff. Turnover is great in this field, but there are some staff members that have been here as long as my wife has been here. I believe my wife is treated with dignity and respect, and I feel as if the staff truly cares about her well-being and comfort. Lines of communication are open all the way up to the Executive Director of the facility. The food is great thanks to three really wonderful chefs --"[names removed]". The facility is clean, and the grounds and various courtyards are well tended.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
3
Value for Cost
5
Response from Pavilion at Great Hills
September 9, 2024
Dear Dante, Thank you so much for taking the time to share your experience at The Pavilion at Great Hills. We’re deeply grateful that you’ve entrusted us with the care of your wife. It’s heartwarming to know that you feel she is treated with dignity and respect, and that our team has been there to provide the structure and care she needs. We strive to create a stable and nurturing environment, and it’s wonderful to hear that you’ve found comfort in the consistency of our staff and the care they provide. We also appreciate your kind words about our chefs and the food they prepare. We know how important it is to offer not only nutritious but also enjoyable meals for our residents. Our team, from the caregivers to our executive leadership, is committed to maintaining open lines of communication to ensure your wife's well-being. Thank you again for your trust in us, and please know we are here to support both you and your wife every step of the way.
Colleen C Adamo - Family/friend
Memory Care
August 23, 2024
5.0
Three family members have had great experiences here
My mother-in-law lived her final years at the Pavilion at Great Hills and was well cared for while she lived there. A few years later my own mother was in need of a Memory care residence and we were happy that there was a room available for her at the Pavilion. She has lived there for the past 2 and 1/2 years and she has received consistent loving care from a patient staff (Alzheimer's can test the patience of even the calmest of people sometimes but she has always been treated with understand and kindness.) When a third family member was in search of an assisted living option, we didn't even consider any other place than the Pavilion because we knew we'd be pleased with our decision to move him there.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Response from Pavilion at Great Hills
August 28, 2024
Dear Colleen, Thank you so much for taking the time to share your heartfelt experience with us. We are truly honored that your family has chosen the Pavilion at Great Hills for not one, but multiple loved ones. Our dedicated team works tirelessly to provide understanding and kindness to all residents, especially those facing the challenges of Alzheimer's. We appreciate your recognition of their patience and commitment. Knowing that you felt confident in choosing our community for your third family member means the world to us. If you ever need anything or have more feedback to share, please don't hesitate to reach out. Thank you again for your kind words! Jane Atobajeun, Executive Director
Jessy S. - Toured community
Assisted Living
July 22, 2024
5.0
[name removed] has been wonderful!
I am pleased to be writing this review for [name removed], our Executive Director of the Pavilion at Great Hills. [name removed] has been exceptional in her role, demonstrating outstanding communication skills and providing unwavering support to our entire rehab team. Her pleasant demeanor and genuine care for our residents ensure that everyone feels valued and well taken care of. [name removed] dedication and professionalism make her an invaluable asset to the Pavilion!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Pavilion at Great Hills
August 14, 2024
Hello, Thank you so much for your thoughtful review! We are thrilled to hear that our team has made such a positive impact on your experience at The Pavilion at Great Hills. We're dedicated to creating a warm and supportive environment for residents, and it’s wonderful to see that reflected in your kind words. Thank you again for sharing your experience!
ID - Industry reviewer
Assisted Living
July 18, 2024
5.0
Great facility
The Pavilion has great staff, fun activities for residents, and just an overall warm atmosphere. I really would recommend this facility for any family looking for a place they can trust. Everyone greets one another by name and they also have events monthly to welcome new residents. Once you’re here, it doesn’t take long for you to feel at home
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Pavilion at Great Hills
August 14, 2024
Hello, Thank you so much for sharing your experience at The Pavilion! We truly appreciate your recommendation and look forward to continuing to provide a place where trust, community, and care thrive. If there's anything more we can do to enhance your experience, please don't hesitate to reach out!
Hector Cadena - Family/friend
Assisted Living
July 18, 2024
5.0
Great Staff
My 92 yo mother has been a resident at Pavilion for more than 3 years. I am her main support and have lunch with her every Friday. So I have had the pleasure to interact with the Pavilion staff for quite a long time and I can honestly tell you that their staff is amazing. Not just one or two, but the entire staff. The care and the love that they show, not only my mother, but to every resident there is almost unbelievable. And their interactions and communication with me, as my mother's caregiver is beyond expectation. I would highly recommend The Pavilion to anybody that is looking for a great place for the seniors in their lives.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Pavilion at Great Hills
August 14, 2024
Hello, Thank you so much for your kind words and glowing review! We are truly honored to have had your mother as a resident at The Pavilion for over three years, and it's wonderful to hear that you've had such positive experiences with our team members during your weekly visits. Our team is dedicated to providing compassionate care and building meaningful connections with both our residents and their families, so your feedback means the world to us. We're thrilled to know that we've exceeded your expectations and that you feel confident recommending our community to others. Thank you again for your support and trust in The Pavilion!
Patty F - Family/friend
Assisted Living
June 28, 2024
5.0
A wonderful community that feels like home
My dad has lived at the Pavilion for about two years now and he always marvels at how fortunate he is to be in such a wonderful place. The staff are all very caring and kind and take very good care of him. One thing that really impressed me when we were touring assisted living places was that at the Pavilion, a town hall was being held. That really made it feel like a community where everyone has a say and contributes. It feels like home there and that’s what we like best about it.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Pavilion at Great Hills
July 31, 2024
Thank you so much for sharing your heartfelt review! We are delighted to hear that your dad feels so fortunate to be part of our community at The Pavilion. Our caring and kind team members strive to provide the best care and create a warm, welcoming environment for all our residents. We’re especially pleased to hear that the town hall meetings left such a positive impression on you. We believe that giving everyone a voice truly makes The Pavilion feel like home. Thank you for your kind words and for being part of our wonderful community!
MD - Family/friend
Assisted Living
June 25, 2024
5.0
Great Enrichment Activities & Caring Staff
My mom likes it here as there are interesting activities held for learning, fun, and enrichment. The activities team is outstanding. The Pavilion is a nice size, not too big so it’s easy to navigate. The staff is caring, welcoming and accommodating and the building and apartments are well maintained and clean. Front desk staff are dedicated and friendly and knowledgeable.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Response from Pavilion at Great Hills
July 31, 2024
Thank you so much for your wonderful review! We're delighted to hear that your mom is enjoying the activities and finding enrichment at our community. Our activities team works hard to create engaging and fun opportunities for all residents. It's also great to know that you find our Pavilion easy to navigate and our staff welcoming and accommodating. We take pride in maintaining a clean and well-kept environment, and we're glad that our front desk team has made a positive impression with their dedication and knowledge. Thank you again for your kind words and support!
J. E. - Family/friend
Assisted Living
June 19, 2024
5.0
Awesome place
The staff is amazing!! They are attentive and always available to answer questions. Food is good and so are the activities. Housekeeping staff keeps rooms clean and smelling good. The receptionist is so kind and always available to help.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Response from Pavilion at Great Hills
July 10, 2024
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our team members. We take great pride in being attentive and available to address any questions or concerns, and it's fantastic to hear our efforts are appreciated. We're also glad you enjoyed the food and activities we offer. Our housekeeping team works hard to ensure a clean and pleasant environment, and it's heartwarming to hear that our receptionist made a positive impression on you. Your feedback is truly appreciated and motivates us to continue providing exceptional service. Thank you for being a part of our community!
Tonya E - Family/friend
Memory Care
March 14, 2023
2.0
Cannot Recommend
We recently moved my mother from The Pavilion. On the day we moved her out, we discovered 3 pair of her pants (new within the past 8 months) were missing. The director for the Pavilion said they would look, then told me they would reimburse (I have the receipts.), then told me since Mom no longer had an account they would figure out how to reimburse, and then I was told they could not reimburse because the receipts were from 2022. During the 17 months my mother was in Valeo (Memory Care), they went through 4 directors and were understaffed the entire time at their own admission. Their circumstances should never be an excuse for poor care, poor maintenance (leaking HVAC unit in more than one room) and poor resident support. I would never recommend The Pavilion under this current ownership and leadership. We are glad that we have learned there are better alternatives and fortunately have found a facility that is well managed, has caring staff, and low turnover.
Cleanliness
2
Friendliness
3
Care Services
2
Staff
3
Meals & Dining
1
Value for Cost
3
anonymous - Family/friend
Memory Care
December 7, 2022
3.0
Verified Review
Our families experience
The reason the overall experience received 3 stars is they are not trained to handle difficult residents. They have exercise videos for hours in the mornings and very occasional activities. It is a good value is they still have the lifetime rate.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
1
Value for Cost
5
Response from Pavilion at Great Hills
December 21, 2022
Hello, thank you for your review. We are very sorry to hear of your experience in our community and would love the opportunity to discuss this further by contacting the Executive Director at (512) 249-0500. We pride ourselves on providing excellent care, including personal care services and medication management.
Susan J - Toured community
Memory Care
September 12, 2022
5.0
Verified Review
Tour of Pavilion at Great Hills
We toured Pavilion at Great Hills; it was a 3 story community that was really nice. It likely would have been too big for my husbands comfort, as there were too many people. We chose another community because Pavilion's price was out of my range.
anonymous - Family/friend
Assisted Living
July 6, 2022
3.0
Verified Review
I would recommend
Only thing we do not like - which could be more so the industry but our loved one was approved to move in there and after a medical examination that was performed by Pavillon and within the first few weeks we were told our loved one may have to move because they required more care - we found that to be very frustrating after all the work and money we had spent getting our loved one moved in
Cleanliness
4
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
3
Value for Cost
3
anonymous - Family/friend
Assisted Living
April 14, 2022
5.0
Verified Review
Highly recommended
We chose Pavilion at Great Hills because of the cleanliness of the facility, we were very price driven so the value for the money, and the friendliness of all of the staff we interacted with. The room sizes are average to others that we looked into. I was surprised at how good the food is here, they are chef prepared meals. I would absolutely recommend to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
Viewing 1-20 out of 77 reviews

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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Texas regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Texas regulations for Assisted Living.

Frequently Asked Questions
about Pavilion at Great Hills

Pavilion at Great Hills offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Pavilion at Great Hills 9.6 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (512) 249-0500 to reach a resident at Pavilion at Great Hills.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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