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2717 Riva Rd, Annapolis, MD 21401
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5 star
50%
4 star
20%
3 star
15%
2 star
0%
1 star
15%
8.5
Review score
1860 reviews
69 facilities
2323 Photos available
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Peter
-
Child of resident/client
4.0
Review for Charter Senior Living of Annapolis
It is a great place to take someone needing memory care. They were the only ones that would take such young, strong, man in his 50s with some aggression.
About the facility Charter Senior Living of Annapolis
Nestled behind historic oak trees, Charter Senior Living of Annapolis offers seniors a secure and supportive, homelike environment. The specially designed building features intimate gathering areas, a beautifully landscaped courtyard, and convenient amenities. The 24-hour licensed nurses and memory care-certified associates provide residents with superior memory care services that promote a sense of dignity and independence while continuing to enhance the human spirit.
This community offers seniors with Alzheimer’s and other types of dementia specialized care through the exclusive Flourish℠ memory care programming. This program promotes residents’ self-esteem while reducing the risk of boredom, loneliness, and aggressive behaviors through five key points:
- Velocity program — Daily activities and events keep residents stimulated and engaged.
- Oshibori experience — A daily routine that provides aromatherapy and serves as a reminder for mealtimes.
- Grab-and-Go neighborhood activities — Spontaneous small-group activities catered to residents’ individual needs.
- S.T.A.R. — Specific Therapeutic Assisted Recreation is a family oriented program that encourages families to bring in personal items to share and reminisce with their loved ones.
- Rest and Restoration program — An intervention program that provides audio, video, engagement, as well as comfort stimulation and redirection.
Find peace of mind at Charter Senior Living of Annapolis.
State Licensing Information
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Senior living options offered
Memory Care
Pricing for Charter Senior Living of Annapolis
Total monthly costs depend on room type, select services, and the level of care needed.
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Charter Senior Living of Annapolis
2717 Riva Rd, Annapolis, MD 21401
Heartlands Assisted Living at Severna Park
715 Benfield Rd, Severna Park, MD 21146
Annapolitan Assisted Living
84 N Old Mill Bottom Rd, Annapolis, MD 21409
Sunrise of Annapolis
800 Bestgate Road, Annapolis, MD 21401
8.1
Review score
20 reviews
8.1
Review score
20 reviews
5 star
50%
4 star
20%
3 star
15%
2 star
0%
1 star
15%
9.6
Review score
28 reviews
9.6
Review score
28 reviews
5 star
75%
4 star
14%
3 star
7%
2 star
4%
1 star
0%
9.2
Review score
10 reviews
9.2
Review score
10 reviews
5 star
70%
4 star
30%
3 star
0%
2 star
0%
1 star
0%
9.1
Review score
61 reviews
9.1
Review score
61 reviews
5 star
51%
4 star
33%
3 star
10%
2 star
3%
1 star
3%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--1 bedroom
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Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Amenities at Charter Senior Living of Annapolis
Healthcare Services
- High Acuity Care
- Medication Management
- Diabetic Care
- Staffing & Ancillary Services
- Memory Care
- Incontinence Care
- Non-Ambulatory Care
Meals & Dining
- Guest Meals
- Low / No Sodium
- No Sugar
- Vegetarian
- Professional Chef
- Vegan
- Restaurant Style Dining
- Special Dining Programs
- Gluten-free
- Meals Provided
- Organic
- Pureed Meals
Room Amenities
- Wheelchair Accessible Showers
- Ground Floor Units
- Respite or Short Term Stays Offered
- Cable or Satellite TV
- Handicap Accessible
- Air Conditioned
- Wi-Fi/high-speed internet
- Garden View
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Uncovered Parking
- Transportation at Cost
Common areas
- Outside Patio
- TV Lounge
- Outdoor Common Areas
- Butterfly garden / Hummingbird garden
- Meeting Room
- Beauty Salon
- Indoor Common Areas
- Barber Shop
- Central Fireplace
Recreational areas
- Game Room
- Arts and Crafts Center
- Piano or Organ
- Raised Garden Beds
Services
- Laundry Service / Drycleaning
- Beautician
- Housekeeping
Languages spoken
- English
- Spanish
Activities
- Christian Services
- Brain fitness / Dakim
- Sensory-based Programs
- Gardening Club
- Catholic Services
- Activities On-site
- Pet-focused Programs
- Other Religious Services
- Cooking Club
- Visiting Chaplain or Priest
- Devotional Activities On-Site
- Karaoke
- Stretching Classes
- Live Musical Performances
- Light Therapy Programs
- Yoga / Chair Yoga
- Walking Club
- Reminiscence Programs
- Live Dance or Theater Performances
- Quilting or Sewing Club
- BBQs or Picnics
- Holiday Parties
- Book Club
- Birthday Parties
- Dances
- Art Classes
- Tai Chi
- Day Trips and Outings
- Activities Off-site
- Montessori Programs
- Protestant Services
Reviews
for Charter Senior Living of Annapolis
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A Place for Mom has scored Charter Senior Living of Annapolis with 8.1 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Charter Senior Living of Annapolis has 20 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.1
Friendliness
4.5
Care Services
3.6
Staff
4.2
Meals & Dining
3.5
Activities
3.9
Value for Cost
3.8
A Place for Mom has scored Charter Senior Living of Annapolis with 8.1 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Charter Senior Living of Annapolis has 20 reviews with an average "overall experience" of 3.9 out of 5.
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1-20 of 20 reviews
Sharon J - Family/friend
Memory Care
February 19, 2025
Not appropriate for residents who need enhanced care
The building is nice, clean and provides able-bodied residents who do not have any physical limitations the freedom to roam. Large outdoor walking, dining and activity space for good weather days. Caring staff could greatly benefit from specific training on how to care for patients with dementia and how to assist residents who need assistance with transfers and mobility issues. There were not enough front line staff to assist residents with transfers which caused many problems. Staff was caring and devoted to their work but many were not trained to work with residents who have dementia and mobility challenges. Staff ratio to residents only allows minimal interaction with residents. If a resident is able to get themselves to the activities, the activity director is great but she doesn’t have any assistance so there are not nearly as many activities as advertised or listed on the calendar and staffing at the activities is bare. Charter has potential but needs more and well trained staff
Peter - Family/friend
Memory Care
October 9, 2024
Review for Charter Senior Living of Annapolis
It is a great place to take someone needing memory care. They were the only ones that would take such young, strong, man in his 50s with some aggression.
Response from Charter Senior Living of Annapolis
October 17, 2024
Hi Peter, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Joan S - Resident/client
Memory Care
May 29, 2024
The worst care facility by far
If you care about your loved one, do not put them here. They are severely understaffed leaving residents alone for hours at a time, especially after day shift leaves. Your loved one will not get the care you expect. The food is not a healthy diet. Residents are severely dehydrated. Management has either left for other jobs elsewhere or were fired. Take my advice - do not use this facility as a home for your loved one.
Anonymous - Family/friend
Memory Care
May 17, 2024
Excellent Memory Care Facility.
They are an excellent memory care facility for Dementia and Alzheimer's. They understand the disease and help families through it. When his other facility kicked him out because they couldn't deal with the dementia, Charter took him in and was not scared of the issues. This is not an assisted care facility with a dementia unit tacked on the side. Dementia is all they do and they are fairly good at it. Their staff and new director [name removed] also seem to have fun and enjoy what they do. That is very important in caregiving fatigue. I would recommend the facility to anyone looking for specialized dementia care.
Response from Charter Senior Living of Annapolis
May 24, 2024
Hi, thank you so much for your feedback! We hope you have a great day!
Anonymous - Family/friend
Memory Care
April 29, 2024
Overall very good but room for improvement
Comments: Overall, pretty good! Recommend keeping a close eye on #4, (care services) if this drops to a 2 the family will be quickly looking for other solutions. Hopefully this has been addressed, but for a period of time, there was a burn pile in the back "yard" common area. A metal trash can/steel drum that was used for burning (sensitive) documents had tipped over and charred/half burned material was spilled out on the grass. I asked [name removed] wife how long it had been there and she said at least several weeks. That left a bad impression. Lastly, All very good things to say about the staff! Hope this helps.
Disappointed - Family/friend
Memory Care
March 24, 2024
Disappointed
The place looks good and has great layout for dementia residents. Most of the staff are very kind, but not all trained well w memory care. There is a HUGE turnover in staff and they are often severely understaffed, esp @ night. If your fam does not sleep at night or seems uncooperative w/meds, they label them belligerent and send them to hospital for "Psychatric" assessment". This will cost you $[removed] plus cost of ambo ride. They will require you to get 24 hr 1:1 private duty care that will cost you $[removed] hour, so they do not have to deal with residents at night. Our family was there for eight months and left based on $[removed] per month facility costs and $[removed] per month costs for 1:1 care. If they prescribe meds, have them ckd by outside med staff -may not be most current meds. They charge you when fam is moved out & in hosp for weeks. Look for a fac w long-term staff and staffed well at night. Pretty & clean is just not enough if you need memory care.
Anonymous - Family/friend
Memory Care
January 8, 2024
Nice community.
What our family likes most about the Charter Senior Living community is the friendliness of the staff, but the community really could improve on the meals they prepare for the residents.
Response from Charter Senior Living of Annapolis
June 28, 2024
Thank you for your review, we really appreciate your feedback!
Anonymous - Family/friend
Memory Care
December 18, 2023
If your loved one ready for caring full time care, try this one
Very friendly very personalized treatment, good communication. They are keeping his entrance fee and holding it good for a year in case he needs to go back. He just basically was not ready for that level of care. The reason we gave the activities a 3 out of 5, is because our loved one has not given any real effort.
Wendy - Family/friend
Memory Care
July 3, 2023
Review for Charter Senior Living of Annapolis
They are extremely well prepared to deal with dementia patients. Much better than facilities that have general assisted living with a memory ward.The staff is incredibly compassionate and knowledgeable. They have also facilitated the formation of support groups for the loved ones of the residents that have been extremely important to our family.
Anonymous - Family/friend
Memory Care
February 14, 2023
Highly recommend
We chose Charter Senior Living because they were an exclusive dementia care facility vs having a separate dementia care area. The staff were extremely helpful in getting my dad in and he was a difficult admission. They really worked with me. The executive director and main sales person were awesome. They have a new director [name removed] and she walked us through everything and made it an easier transition. They were all very compassionate.
I would recommend the facility to others.
Rachael - Family/friend
Memory Care
January 11, 2023
Nothing but gratitude to the staff at Charter!
Charter Senior Living of Annapolis was great. We loved our experience and would recommend it to anybody who has a loved one that is in late stages of dementia. This is truly the appropriate facility to help handle loved ones in those late stages. The staff is so kind and caring, and they welcome family involvement in making sure your loved ones are properly taken care of in their state.
anonymous - Family/friend
Memory Care
January 11, 2023
A Safe Place for a Hard to Place Family Member
They did a great job getting our family member a spot and have doe great working with a difficult person. They are friendly to the residents and the family. Very well looked after. He is not easy. They are firm but flexible. A wonderful head chef who seems to know all the residents, there likes and dislikes. Our resident seems to like the food. They have lots of activities and find ways to get most involved. The overall value was very reasonable
Rayanne W - Family/friend
Memory Care
July 20, 2022
A patient safety nightmare!
Charter Senior Living is horribly understaffed! Executive director is clueless and plays the blame game! On [date removed], the facility was staffed with 2 CNAs and no licensed staff on site! Patients did not receive medication during that time! My mother (a hospice patient) did not receive her Morphine for 8 hours and was in extreme pain! Please don’t send your loved one to this place!
J. Brady - Family/friend
Memory Care
September 25, 2017
A Trusted Place for your Loved One
I visited my friend's family as they brought their father here. The facility was so clean and the staff was so nice. RSD [name removed] was so caring. She was friendly and caring, we felt like we were leaving [name removed] with another member of the family. I can't say enough great things about this nurse. Anyone would be honored to have her take care of their loved one.
Anonymous - Family/friend
Memory Care
September 6, 2016
A Fantastic Community
This is a fantastic community, my husband did very well here. He was here for a respite stay and everything went very well. He really liked it here, and all the staff loved him. I was nervous placing for the respite stay, but my friends and our kids said he was very well taken care of. This is a beautiful community, with very caring people. If he ever had to move to a community, I would use this one.
Anonymous - Family/friend
Memory Care
July 28, 2016
Wonderful care for my Mom
My mother has been a resident at Somerford for several years now and I love it! She is not the easiest person to please and she is happy and completely safe. The food is wonderful and never boring!( and they always have coffee and cookies for us when we visit)
The staff is cheerful and helpful.
Thanks to all who take such good care of the most important woman in my life.
Anonymous - Family/friend
Memory Care
July 24, 2016
Not happy
Somerford Place looks good from the outside looking in. Here's our breakdown: Cleanliness is okay. Food is pretty good. Activities are good. There's lots of walking space. But it is a very expensive facility. The care is very inconsistent because caregivers are constantly quitting. This is really disturbing. They have only one or two caregivers for each section of up to 16 people. Most are incontinent so don't get diapers changed very often. There is a lot of yelling. There is little team work and lots of confusion.
Response from Charter Senior Living of Annapolis
January 31, 2017
Thank you so much, we really appreciate your input. Five star Senior Living strives to deliver quality care and finest hospitality experience to our residents. We operate under strict federal and state regulations and procedures, including staff to patient ratio, we often times exceed these regulations. Our personnel is held to the highest standards of conduct and service. With that being said we seek to improve. if you are willing, please call our GOLD customer service line to voice your concerns in detail, we will try to address them accordingly.
Ellen Dechant - Family/friend
Memory Care
July 24, 2016
Not so good
The facility is laid out wonderfully for people with dementia. There are several very devoted caregivers and nursing team. Other than that, we have been disappointed at the rate of turnover in the staff and the crisis management style. The building is old and in need, although well maintained. The company that bought the facility is just concerned with making money. That is apparent after being there for a little while. There are other facilities that cost less and have more consistency.
Response from Charter Senior Living of Annapolis
January 31, 2017
Thank you so much, we really appreciate your input. Five star Senior Living strives to deliver quality care to all of our residents and hold our staff only to the highest standards of hospitality and service, in all lines of care. Somerford Place offers a variety of activities and programs designed to encourage spiritual, mental and physical well-being of our residents. Among our programs we offer one designed for our Alzheimer and Dementia patients: Bridge to Rediscovery. It is an innovative program where seniors living with Alzheimer’s disease and other forms of dementia can flourish and share a positive life experience: [removed]
With that being said, we are always looking for ways to improve, so if you are willing, we kindly ask you to call our Gold Star Service line [removed] and provide us more details.
Loved one - Toured community
Memory Care
February 25, 2014
Looked very nice during the tour
I was very impressed by what I saw here, I'd give them top marks across the board. It was a very nice looking, clean facility, and the staff were all very friendly and professional. The staff were all nurses, which is something you don't generally see in these types of communities.
A Place For Mom Customer - Toured community
Memory Care
December 24, 2012
Clean, well staffed.
Clean, well staffed.
Viewing 1-20 out of 20 reviews
Neighborhoods around Charter Senior Living of Annapolis
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Frequently Asked Questions about Charter Senior Living of Annapolis
Charter Senior Living of Annapolis offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Charter Senior Living of Annapolis 8.1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (410) 224-7300 to reach a resident at Charter Senior Living of Annapolis.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
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- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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