About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2024 Assisted Living Winners
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About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible, no-frills living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
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Carriage House Senior Living Community

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3896 N Elm St, Greensboro, NC 27455

For pricing & availability:
(866) 374-4058
8.6
Review score
59 reviews
Add review
8.6
Review score
59 reviews
5 star
46%
4 star
29%
3 star
15%
2 star
7%
1 star
3%
See all reviews
9.1
Review score
4417 reviews
139 facilities
Carriage House Senior Living Community
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Carriage House Senior Living Community community exterior
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66 Floor plans available
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Shana L
-
Child of resident/client
5.0
Wonderful place with wonderful staff
If I could give more than 5 stars, I would. Carriage House and their staff have been incredible in helping with the difficult decision to move my grandmother from her home to an assisted living facility. They welcomed her with open arms and made the transition as seamless as possible. My

About the facility
Carriage House Senior Living Community

Carriage House Senior Living Community is located in Greensboro, North Carolina, a city rich in culture, history and arts. Our community offers Assisted Living and Memory Care and is conveniently near medical facilities, upscale shopping centers and other conveniences.

Residents can experience weekly excursions to the social events in Greensboro or just relax on one of our sunrooms or porches. Meals are served restaurant-style in small intimate dining rooms just down the hall from any of the resident apartments. And of course, you can always enjoy the yummy chocolate chip cookies every afternoon in the living room while singing to the entertainment.

Assisted living residents enjoy cozy living options, and incredible company that fast becomes family. We provide the care you need when you need it in a warm and comfortable setting and provide a healthy lifestyle for residents to thrive and stay engaged.

Our Memory Care Neighborhood offers our Bridge to Rediscovery program and provides individualized attention for each resident. Our residents build strength and mobility in fitness classes, make empowered dining choices, and feel safe in familiar surroundings.

With friendly residents, experienced staff and exceptional amenities, you can make yourself at home in a lifestyle you’ll love. Discover our community...

Read more

Senior living options offered

Assisted Living

Memory Care

Pricing
for Carriage House Senior Living Community

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Assisted Living

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Studio
Starting at $XXXX/mo

Memory Care

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Studio
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Carriage House Senior Living Community

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Carriage House Senior Living Community community exterior
Carriage House Senior Living Community

3896 N Elm St, Greensboro, NC 27455

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Harmony at Greensboro community exterior
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8.6
Review score
59 reviews
8.6
Review score
59 reviews
5 star
46%
4 star
29%
3 star
15%
2 star
7%
1 star
3%
9.6
Review score
46 reviews
9.6
Review score
46 reviews
5 star
73%
4 star
20%
3 star
0%
2 star
7%
1 star
0%
9.4
Review score
45 reviews
9.4
Review score
45 reviews
5 star
51%
4 star
36%
3 star
11%
2 star
0%
1 star
2%
9.3
Review score
50 reviews
9.3
Review score
50 reviews
5 star
56%
4 star
28%
3 star
14%
2 star
2%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at Carriage House Senior Living Community

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • High Acuity Care
  • Incontinence Care
  • Diabetic Care
  • Medication Management
  • Non-Ambulatory Care

Meals & Dining

  • Kosher
  • Low / No Sodium
  • Restaurant Style Dining
  • Guest Meals
  • Room Service
  • No Sugar
  • Vegan
  • Vegetarian
  • Meals Provided
  • Special Dining Programs

Room Amenities

  • Respite or Short Term Stays Offered
  • Kitchenette
  • Bath Tubs
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Ground Floor Units
  • Cable or Satellite TV

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Property Convenient to Public Transit
  • Transportation at Cost
  • Complimentary Transportation
  • Resident Parking Available
  • Uncovered Parking

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Outdoor Common Areas
  • Private Bath
  • TV Lounge
  • Meeting Room
  • Beauty Salon
  • Indoor Common Areas
  • Library
  • Central Fireplace
  • Outside Patio

Recreational areas

  • Piano or Organ
  • Movie or Theater Room
  • Jacuzzi
  • Raised Garden Beds
  • Game Room

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Languages spoken

  • English

Activities

  • Other Religious Services
  • BBQs or Picnics
  • Visiting Chaplain or Priest
  • Cards / Pinochle Club
  • Art Classes
  • Day Trips and Outings
  • Live Musical Performances
  • Wine Tasting
  • Birthday Parties
  • Bible Study Group
  • Montessori Programs
  • Devotional Activities On-Site
  • Yoga / Chair Yoga
  • Christian Services
  • Pet-focused Programs
  • Book Club
  • Community Service Programs
  • Trivia Games
  • Educational Speakers / Life Long Learning
  • Activities Off-site
  • Holiday Parties
  • Live Dance or Theater Performances
  • Current Events Club
  • Happy Hour
  • Light Therapy Programs
  • Karaoke
  • Walking Club
  • Gardening Club
  • Stretching Classes
  • Cooking Classes
  • Activities On-site
  • Dances
  • Intergenerational Programs

Reviews

for Carriage House Senior Living Community

8.6Review score59 reviews
8.6
Review score
59 reviews
5 star
46%
4 star
29%
3 star
15%
2 star
7%
1 star
3%
Five Star Senior Living
9.1
Review score4417 reviews139 communities
Write a review
A Place for Mom has scored Carriage House Senior Living Community with 8.6 out of 10 using our proprietary review score based on 18 reviews in the last 2 years. Over all time, Carriage House Senior Living Community has 59 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.1
Friendliness
4.4
Care Services
4.0
Staff
4.0
Meals & Dining
4.1
Activities
4.1
Value for Cost
4.1
A Place for Mom has scored Carriage House Senior Living Community with 8.6 out of 10 using our proprietary review score based on 18 reviews in the last 2 years. Over all time, Carriage House Senior Living Community has 59 reviews with an average "overall experience" of 4 out of 5.
Parent company
Five Star Senior Living
9.1
Review score4417 reviews139 communities
Logo for Five Star Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 59 reviews
Shana L - Family/friend
Assisted Living
December 4, 2024
5.0
Wonderful place with wonderful staff
If I could give more than 5 stars, I would. Carriage House and their staff have been incredible in helping with the difficult decision to move my grandmother from her home to an assisted living facility. They welcomed her with open arms and made the transition as seamless as possible. My grandfather, who initially stayed at their personal residence, became a regular visitor, joining her for meals every day. When he didn’t show up one day, it was their staff who alerted us, recognizing it was unusual for him. This prompted us to check on him, and we discovered he had fallen at home and was unable to get up or call for help. This revealed underlying health issues, and when he needed respite care, the staff immediately stepped in. They quickly arranged a room for him, allowing him to stay close to her while receiving medical care he needed. The care and compassion they have shown to both of them have been exceptional, and I couldn’t be more grateful for everything they’ve done.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
HM - Family/friend
Assisted Living
December 4, 2024
5.0
Verified Review
Review for Carriage House Senior Living Community
I would recommend. It was affordable, and it was small and felt intimate
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
W and D - Family/friend
Assisted Living
November 6, 2024
5.0
Most comfortable and most like home!
Take a tour of Carriage House and you will find a very responsive staff but also a very homey feel. Carriage House is set up like small communities for residents. Rooms face small corridors of 3 to 4 rooms. This facilitates interaction of residents like small neighborhoods. The dining arrangements allow people to group together to socialize in small groups. It is possible to have meals in their room, if desired. It was an amazing feeling to leave our loved one at Carriage House, knowing she was in the best place possible. But more convincing was when over the weeks and months that followed she has nothing but praise for the entire staff, food, and activities! We made the RIGHT choice!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Carriage House Senior Living Community
November 12, 2024
We are thrilled to hear that Carriage House felt so homey to your loved one. Our team is dedicated to creating a warm and welcoming environment where residents can thrive and build connections, and we're very glad that your loved one has had such a positive experience with our team, food, and activities. Your trust means the world to us and we appreciate your kind words.
Anonymous - Family/friend
Assisted Living
October 17, 2024
2.0
Verified Review
Disappointed
It left a horrible impression on us, and we are glad dad will be cared for elsewhere. We were happy with everything for about a year. Then out of nowhere they discharged my dad and left us scrambling for care. And upon review I believe what they were accusing him of was a direct result of them not having adequate policy and procedures.
Cleanliness
4
Friendliness
3
Care Services
2
Staff
3
Meals & Dining
4
Activities
5
Value for Cost
4
Response from Carriage House Senior Living Community
October 21, 2024
I am the Executive Director and was sorry to read your thoughts on your experience and the impact it has had on your family.Please know that we strive to ensure that our policies and procedures are in place to provide the highest level of care and support for all of our residents. I would greatly appreciate the opportunity to discuss this further with you. Your feedback is invaluable to us as we continuously strive to improve, and I want to ensure that we address your concerns properly. Please feel free to reach out to me directly at your convenience. Thank you in advance for your time.
Anonymous - Family/friend
Assisted Living
June 20, 2024
5.0
Verified Review
Nice Facility, Great Care, If You Can Afford It
They seem to genuinely care about their residents. Interestingly, it looked to me like their occupancy was declining. The dining room on our hall was closed, and [name removed] had to go to the next one on the next hall. Then that closed and they started wheel chairing her to one on the main floor. I don't know, but I suspect that others may have done as we did and dealt with the huge cost increases by moving out. Sad, because it really is a nice place.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
3
Response from Carriage House Senior Living Community
June 27, 2024
Thanks for your five-star rating and kind words for our warm and caring team. While we understand that change can be disruptive, changes to the dining experience were done to ensure that our residents receive the highest quality meals and service in a vibrant and social atmosphere. What hasn't changed at Carriage House is the beautiful grounds, cozy common areas, engaging programs, and friendly residents around every corner. We wish you the best going forward, and if you would like to discuss this further or have any additional comments please don't hesitate to reach out to us directly.
MLC - Toured community
Assisted Living
June 26, 2023
2.0
Verified Review
My Tour Experience at Carriage House
Carriage House was a disappointing tour. The rooms were is disrepair and the closet doors were off the rails. We were surprised the community showed us the room like this. In addition the tour guide was talking down about another community in the area.
Response from Carriage House Senior Living Community
June 28, 2023
I am the Executive Director and was surprised to read your feedback. I personally do many of the tours and we always show our visitors sparkling clean apartments that are ready to greet their next resident, and are wondering if you may have us confused with a different community. We invite you to contact us to arrange a new tour so you can be sure to see why residents love to call Carriage House their home.
Claudia - Family/friend
Assisted Living
June 1, 2023
4.0
Verified Review
Finally, Dad's at home!
My personal interaction with the staff has been good, they keep us Informed and make the changes we request, as needed. There is- as with most places- still staff turnover, so sometimes that can be frustrating having to re-explain something. I've never had the food, but my dad likes it. The common areas of the facility are kept quite nice. I especially LOVE ALL of the activity choices- my dad is very social and loves outings, game nights, movie nights, bingo, cooking class/ Demonstrations, and crafts. I would recommend this facility to family and friends!
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Carriage House Senior Living Community
June 6, 2023
Claudia, we're glad to hear that our team consistently keeps you well informed and is always able to accommodate the requests you make. It is delightful to read that your dad enjoys the food and we appreciate your recognition of the many programs offered by our Lifestyle360 team. Thank you for sharing your experience at Carriage House and for your warm recommendation!
Randall - Family/friend
Assisted Living
April 27, 2023
3.0
Verified Review
Nice facility, friendly staff, decent food with small areas for improvement
The facility is well maintained, housekeeping and laundry folks do a good job. The staffing for caregivers is not always sufficient. Activities are spotty at best. Unfortunately, there has been a slight decline in the staffing since we have been there. This affects meals, care, and activities. Definitely better than the previous facility.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
3
Value for Cost
3
Response from Carriage House Senior Living Community
May 2, 2023
Randall, thank you for your review and feedback. We are glad to hear that you always find our community well-maintained and appreciate your shout out for our housekeeping team. We are constantly looking to add talented members to our team and are excited that some new employees have recently joined us. We hope you get a chance to meet them soon!
Anonymous - Family/friend
Memory Care
April 13, 2023
4.0
Verified Review
Review for Carriage House
I would say my loved one( who is in memory care) is pleased. He often comments what a nice place he is in. He thinks the food is good. He has a nice room which is kept clean. His laundry lady is great. The staff does not leave him in his room all day. There are lots of activities. I have found the staff and management to be caring & professional. It is much better for him than the last place.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
Response from Carriage House Senior Living Community
April 20, 2023
Thank you for sharing your experience in our Bridge to Rediscovery memory care neighborhood. We are thrilled to hear that your loved one is happy and comfortable in our community. Our team takes great pride in providing exceptional care and creating a warm and welcoming environment for all of our residents, and appreciate your kind words on how that has been true for your dad. We're honored he calls Carriage House his home.
Steve H - Family/friend
Assisted Living
April 11, 2023
4.0
Verified Review
A smaller intimate place with compassionate care at a lower cost
I've had a few complaints in the beginning, but I also understand transitioning to a better experience. I have witnessed these improvements such as dinnerware instead of Styrofoam boxes for those that eat in their rooms. The facility is cleaner. Personal living area is cleaner. Staff is very friendly. Food looks a lot better. I actually tasted a few and reminds me more of home cooked than frozen or canned. My mom likes bread with her meal such as rolls biscuits or cornbread rather than a slice of loaf bread that she has to request because the meals don't include bread. My mom likes more southern fare such as meatloaf, chicken and dumplings, mac and cheese (without ham). But I think the food is good. And secondly, they really need more staff. My mom needed to go to the bathroom one evening, but all the staff was serving dinner and no one answered the call. For the money, I think we made a good choice. I've seen big changes, but the biggest issue is mom still thinks she is supposed to be getting the level of care as a nursing home, but that's just not happening. They do need more staff, though. Keep improving and I would certainly recommend to others.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Response from Carriage House Senior Living Community
April 20, 2023
Steve, thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you have noticed improvements in the community over time. We are also happy to hear that you find our team to be extremely friendly and that you've been impressed with our delicious, home-cooked meals. I am the Executive Director and want every resident and family to have a five-star experience, and would welcome the chance to sit down with you and your mom to make sure that is true for you. Please contact me when you have a moment so we can set up some time to chat. Thanks in advance -- and we look forward to earning your recommendation.
Anonymous - Family/friend
Memory Care
March 29, 2023
1.0
Verified Review
Dont' take your loved one to Carriage House
They did not offer any activities. They don't really care for the patients. It was not a good fit for my loved one. It was a horrible experience, and there was a lot of issues. They were not kind people. My loved one did not like the food, and often we had to take meals to my loved one. Sometimes they did not give my loved one water. Things were missing from my loved ones room. They did not take care of the patients, and were not attentive.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Carriage House Senior Living Community
March 30, 2023
We take all feedback seriously and strive to provide the best care possible for our residents. I am the Executive Director and would like the opportunity to speak with you directly to learn more about your loved one's experience as we are always open to feedback in order to help us improve the services we provide to all our residents. Please call me at the community at your earliest convenience.
Bruce - Family/friend
Assisted Living
March 29, 2023
4.0
Verified Review
Love this place!
Just like many other places at the moment they are experiencing some staffing issues so the care can be a little spotty but overall the care has been great. The staff members and their friendliness gets 10 stars, they are super fantastic to work with. From what we have seen the meals are good. When it comes to the activities they have at least 3-4 activities going on all day long throughout the week. We would love to be paying less but in comparison to other communities we checked out, the value is good. The first thing that struck us the most is that a lot of communities may have just one big dining hall for all the residents, but here each floor and each wing has their own little dining hall. So it's like you have your own little community with immediate neighbors. The room we got for our loved one is close by the dining room which is nice. Our loved one has told us that she like's it here, and physical therapy has really be working hard with our loved one. Based on our experience so far with Carriage House, we would absolutely recommend them to other families.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Carriage House Senior Living Community
March 30, 2023
Bruce, thank you for your feedback. We appreciate your kind words about our team, and are touched to read you would give them 10 stars for the care they provide your loved one. It was wonderful to read that your loved one enjoys the wide variety of programs offered by our Lifestyle360 team, and that she looks forward to meals with her neighbors in our small, intimate dining rooms. We were glad to read that your loved one tells you how much she is enjoying life at Carriage House, and also glad to see that our on-site Ageility physical therapy team has been proving to be very helpful to her. Thank you for recommending us to other families.
anonymous - Family/friend
Assisted Living
March 24, 2023
3.0
Verified Review
Not trustworthy
Where they fall down completely, is with the issue of integrity and honesty. The mislead people into believing one thing and then they charge them another thing. I think the integrity issue is more important than all of the other issues. I know others have had the same experience - it is not just me making this criticism.
Cleanliness
3
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
3
Activities
5
Value for Cost
2
Response from Carriage House Senior Living Community
March 28, 2023
We take all feedback seriously and strive to provide transparent and honest communication with our residents and their families. I am the Executive Director and apologize for any miscommunication or misunderstanding that may have occurred. Please contact me at your convenience so that I may look into this matter in detail.
Joseph & Rhonda Holt - Family/friend
Assisted Living
March 21, 2023
5.0
Verified Review
A peace of mind
It is always clean and there aren't any smells at all. The staff are quick to reach out to us when they are having a bad day. Communication is key for elderly care. My wife and I have been very satisfied with Carriage House as a whole. From initial intake meeting up until now, they have gone above and beyond care for my in-laws. My mother-in-law passed last month from dementia. We were worried about how my father-in-law would adjust to being alone after 55 years of marriage. The staff made sure that he was cared for and built up emotionally. It makes a difference when they care about the residents. We can see that they really care
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Response from Carriage House Senior Living Community
March 24, 2023
Thank you for your kind words about Carriage House. We are glad to hear that our team provided excellent care for your in-laws and helped your father-in-law adjust after the loss of his wife of over 50 years. We take pride in our communication and commitment to our residents' physical and emotional well-being and are honored to know that your loved ones being here has provided you with such peace of mind.
Gary - Family/friend
Assisted Living
January 30, 2023
5.0
Verified Review
Better quality of service and care at a better price
Our loved one seems to be very happy at Carriage House, and compared to the precious community she is enjoying these meals so much better. She does not participate in activities now but we are working on it and we can see all the different things they do. We also are paying less at Carriage House but receiving more then our loved ones previous community .
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Carriage House Senior Living Community
January 31, 2023
Thanks for this wonderful feedback Gary. We are glad to read that your loved one is so happy here, and appreciate your observations that our team delivers more than you expected.
Anonymous - Family/friend
Assisted Living
January 23, 2023
5.0
Verified Review
Peace of Mind
I had some issues with the care level being elevated for my loved one and not informing the family. I tried calling the community and didn't receive a call back. I ended up speaking with an office staff member and they stated that my loved one was at an even higher level than I thought. I then received a bill for this higher care level, even though the office member who I spoke with stated they would take the care level down a notch for my loved one. It would be helpful to have more proactive communication about the care level changes and what is included in these changes from the staff. Overall my loved one is content and this makes the family happy. The community is very clean and overall everyone is very friendly anytime I visit.
Cleanliness
5
Friendliness
4
Care Services
4
Meals & Dining
4
Response from Carriage House Senior Living Community
January 24, 2023
Hi -- I am the Executive Director and want to thank you for sharing this feedback. We were glad to hear that your loved one likes it at Carriage House and that you feel the friendly vibe of the community every time you visit. I was sorry to hear there were some communication issues with you regarding billing and the care being provided to your loved one. As we want every experience with us to exceed your expectations I'd welcome the chance to chat with you as we are always striving to improve the service we provide. Please give me a call at your convenience.
SB - Family/friend
Assisted Living
January 17, 2023
2.0
Verified Review
Not a good placement for my Mom
The list for improvements is too long. I would not recommend their memory care facility. I picked this community, because of their promises to take care of my loved one. It was great the first month, then it went downhill.
Cleanliness
2
Friendliness
4
Care Services
2
Staff
3
Meals & Dining
4
Activities
3
Value for Cost
2
Response from Carriage House Senior Living Community
January 30, 2023
At Carriage House we strive to provide a five-star experience in everything we do. I am the Executive Director and would welcome the chance to talk with you about areas you feel need improvement as we are always open to suggestions from our families. Please give me a call at your earliest convenience.
Anonymous - Family/friend
Memory Care
January 9, 2023
2.0
Verified Review
Not recommended
My loved one lived here and it was not a good experience. Even from the tour, I maybe should have known. I had a scheduled tour and arrived on time, but was left to wait for an hour while the tour guide worked on something else. The tour guide didn't acknowledge me or tell me that there would be a delay. The receptionist felt bad and eventually brought me a brochure and other reading materials about the facility to look over while I waited. My loved one started in Assisted Living and was then moved to Memory Care. He missed several days of medication due to confusion about administering the medication. His bed in the Memory Care unit smelled terribly of urine, we noticed it the first time we walked in. Just not a good experience. They list themselves as a five star facility, but that was definitely not our experience. They advertise that they're very interactive and engaged with residents, but I saw no evidence of that. I saw the opposite. My loved one wasn't happy here. Even after bringing him home, he would tell me that I had no idea how horrible this facility was. I would not recommend them to family and friends.
Response from Carriage House Senior Living Community
January 11, 2023
We would welcome the chance to speak with you in depth about your comments as we strive to provide a five star experience for all of our residents. Please contact the community and ask to speak to either the Executive Director or the Regional Director of Operations as we are sincerely interested in your thoughts on how we can continually improve upon the services we provide. Thanks in advance for your consideration.
Heather M - Family/friend
Assisted Living
December 13, 2022
5.0
Verified Review
Amazing Staff
The staff was amazing and always made my father feel like family. I could just always tell that the staff actually cares. It was obvious in the way they treated the residents and how they interacted with them.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Carriage House Senior Living Community
December 15, 2022
Thanks for sharing this feedback Heather. We're touched to read you thought the team made your father feel like family as that is how we think of all our residents. We appreciate your kind words for the team and for your five star review!
David - Family/friend
Assisted Living
November 8, 2022
1.0
Verified Review
Would not recommned
They can't do anything right. Before my loved one died, in his last day the care provided was not acceptable. They did not respond to my loved one needs, they did not have the correct equipment needed to take my loved ones vitals and often had to borrow my fathers. The food was often cold, what ordered is what not what my loved one received, if you ordered an item the second time around it is not the same food item as the first time, the food was very inconsistent. I would not recommend this community to anyone.
Cleanliness
3
Friendliness
4
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Carriage House Senior Living Community
November 10, 2022
David, I am the Executive Director and want to again express our condolences on the passing of your dad. I would welcome the chance to speak with you about your experiences at Carriage House as we are always open to feedback from families. Please contact me when you have some time to talk.
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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the North Carolina regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about North Carolina regulations for Assisted Living.

Frequently Asked Questions
about Carriage House Senior Living Community

Carriage House Senior Living Community offers Studio. Learn more.

A Place for Mom has scored Carriage House Senior Living Community 8.6 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (336) 286-1235 to reach a resident at Carriage House Senior Living Community.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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