Youville Place

my mother in law moved in Youville House for specific Parkinson's support they offered, but when she arrived we learned that there was little to no support although that was the driving force for us choosing this community. the nursing staff was great, but their marketing team seemed like they just wanted to fill a bed there and didn't have her best interest. from the front desk staff to the dining staff, they were all great but we really struggled with their management team and the people who sold the community to us- it just wasn't the best experience. during the tour we were told there was supposed to be a Parkinson's support group, exercise classes, and medication management. we inquired about all of those things, but it quickly became complicated. the Parkinson's group simply did not exist. the exercise class was too advanced. they presented the medication management as a program that would sort and bring up medication on time, but we found that they had trouble sorting the medication or bringing it up at the right time. I really feel like they oversold the physical support that they would be able to provide. she had several falls and they told us it wouldn't work unless we got her more help - but we were under the impression that they would be that help? there was a big difference in what was shown during our tour and what happened when she moved in, I feel like they oversold us. it's also important to note that she went to rehab for three weeks and no one called or checked in on her, and I found that very concerning - it just wasn't a good experience.