Vitality Living

The food is really good. They have been very good. We picked this community, because it was close and looked nice. I would recommend to other families.

We chose Vitality Living Upland Park because right when we walked in, my mom felt comfortable. The staff and residents were very welcoming. The apartment sizes are about what you would expect, she has no complaints. Mom is happy here therefore I would absolutely recommend the facility to others.

Every person from the "CEO" to custodian left me feeling as if they had my loved one in their good care and keeping. Pros: Friendly and considerate staff (sometimes the Director would drop what she's doing to address a concern, Care plan that addresses the whole resident (mentally, physically, spiritually); Conscientious re cleanliness (soiled linen & clothing washed expediently, seldom mal-odor, quick re spills, etc.), Visitors that provided entertainment, etc.) Cons: More staff per resident ratio (would alleviate subtle hints of frustration, by caregiver, with some residents for their inappropriate and/or challenging behaviors), More attention to building & grounds upkeep (rear of building area looks less maintained plus cobwebs around entry doors)

Overall this has been a good experience for us. They did have some turnover at the Director levels, but seemed to have settled in now. The caregivers have been very good. She is in a safe place; is eating well; and is taking her medication as prescribed.

I toured this facility and I liked it. They have a nice and large dining area, cleanliness was good, everyone was friendly. It's a pretty big facility. That made it not such a great fit for my loved one, but still seemed like a very nice place!

The staff is very friendly and accommodating. There are three meals a day with choices for each. The staff are very responsive to the family's questions about our loved one.

Our mother spent almost 5 months at The Hearth, both independent/assisted living and memory care. The staff is extremely caring and attentive, and they listened to any concerns or requests that came up and addressed them immediately. They went out of their way to make her feel like an important member of their community. She was able to go to a daily exercise class (even though she used a walker to get around), which was a huge benefit, as going out to physical therapy was almost impossible. The staff went out of their way to call her by her first name (which always impressed her and made her feel special. They would often make a point to ask her questions about how they could make her stay there more comfortable and pleasant. I spent a lot of time there and saw how much they care about their residents! We feel very lucky she spent her time at The Hearth.

I'd tell my friends how caring the staff was & how well they paid attention to my mom & her needs. How friendly & involved the admin team was with my questions or concerns. That & it was close to my home. The following could use improvements: housekeeping was sometimes behind but nothing terrible. Just dusting or vacuuming not done. Communication was excellent- the facility was close to home so I was in front of the staff all the time. 3 meals & snacks - & yes - they were able to choose - my mom always wanted soft boiled eggs for breakfast & they accommodated that request. I don't know if they actually had 'menu' choices but I know if she didn't like something they got her something else.

The convenience of how to enter the facility is great, everyone is just so friendly. I visit at least 3 times a week and I never have any problems. All of the staff are tremendous, we could not be happier with them. The quality of care so far has been great as well. The value for the money is excellent. I would highly recommend Vitality Living Spring Hill to others looking.

Very caring community throughout from the Director to the assistants and kitchen staff. Extremely happy with them

The Staff goes over and above for their tenants. Every worker knows my father-in-law by name and if they haven't seen him that day, they will go and check on him. It's a new community and we do understand but My father-in-law will like a different menu selection. Above all it's a Great Place for him and he really enjoy living there.

Our experience at Vitality Living Lake Forest has been all good. The staff are a personable, kind, and understanding. The facility is lovely and clean. And the food is excellent!

The community is extra fabulous because it is new, and the staff is wonderful. They work great with the residents. The staff communication is excellent with the family, and they make sure the family is involved with the care plan. You can tell they truly care about the residents. The food provided by the community is excellent. There are three meals a day and snacks provided by to the residents. There are choices for the residents as well. The residents can also order off cycle meals in case they were away for appointments at the time of the meal. It is one price for everything, and this is very nice because you don't have to worry about the levels of additional costs. It keeps it simple for budgeting.

We really like the activities and involvement by the activities director are outstanding. Like to see the residents engaged.

The activities director at The Hearth at Hendersonville does a great job. I called one day and my loved one rushed me off the phone to play a game with other residents. She always has little crafts in her room that she has made during an activity. She is always doing things! The location that she was at before, she really didn't do much of anything, unless she was at the nurses station, but at this community she is actively doing things and having dinner with her friends, etc. The staff communicates with me regularly about the status of my loved one. Sometimes I will walk through the door and the staff will tell me something that has what happened. Like if she had a rough night, or she did something funny. When I leave, I know the staff care about my loved one and that they take care of her. They listen to her and respond. An answer to prayers. The cleanliness is off and on. There are some days are better then others. Everyone is very very friendly, staff and residents. The reason I chose this community is because the people are downed to earth and friendly. They like where they are. The hominess of it is what made the difference. I wish they had a larger variety of meals, but she could be in a controlled setting. The food is good, but wish it were better. They have choices, but unsure of exactly how many. They have asked her what she wants on occasion and they will make it for her outside of the regular planned dinner. So they really go above and beyond!

Everyone is so nice and helpful. It has been really nice for my dad to have his own space that he can call his own, yet also be able to interact with other people. It would be nice if the food were less mass produced - it's currently like cafeteria food. But I feel like that's pretty common with assisted living.

We love it here. I like the staff. They do a very good job, although they do have limited staff right now. Our cottage is perfect for us. There are no stairs - everything is all one floor. It has everything we need, and I like that it's new, although over time I've noticed that it looks like the contractor was in a hurry. But anything I tell them about, they take care of right away, which I appreciate.

I moved in 3 months ago and so far have not been disappointed. I'm 103 years old, but still active. Very friendly and helpful atmosphere.

I've had excellent care during my recovery from a hard fall. Because of physical therapy, as well as a Doctor's expertise, I'm now mobile. I play the piano for church here.

The staff is wonderful, caring, and supportive. There are activities, if residents wish to participate. The housekeepers are very dedicated and do a great job. We would definitely recommend Vitality to anyone who is in a position to use this type of facility and to family and friends.