University Management

My mother spent nine months at My Doctors Inn. It was decided some time after placing her there that it was necessary to remove her from the facility to keep her from further declining. To begin with, the day before she was due to move in, we visited the room to make sure that all was in place and found it to be filthy with a great many heavy, dark stains on the carpet, marks on the walls, dirty light fixtures. The facility refused to install new carpet and at that point we would not have moved her in had not the lease already been signed. My mother has dementia, mobility problems and is very incontinent. We asked them to make sure that she remained hydrated and to just check periodically to make certain that she was wearing an incontinence pad. Each time I visited I found glasses of untouched water everywhere about the room since although water was brought to her room, the aide just set it down and left. Also, every time I visited not only was she not wearing a pad, she was neither wearing any underpants. My mother constantly complained to me that she hardly ever saw any of the staff and if she was feeling unwell or dizzy that she was unable to find anyone to assist her. The meals served were of poor quality and much too high in carbohydrates and low in nutrients for the population living there. I repeatedly requested that she not be given any desserts and my pleas were ignored. At entrance she had moderate cognitive impairment which was unnoticeable to the casual observer and at nine months she could barely remember anything. This is a consequence of poor nutrition. Another issue was that minor objects began disappearing from her room so it was clear that a thief/thieves were among the staff. Clothing was taken to be washed and never returned, however, other persons clothes were found in her closet. The room was poorly cleaned. I continuously found fecal matter on the toilet seat. I many times observed the staff outside yelling and smoking. The outside break area behind the building where residents may want to go for walks was covered with cigarette butts. The staff seemed to tend to do a lot of partying in their station room. My mother was always complaining of yelling outside of her door. In conclusion, while the interior of the building itself is certainly pleasant and appealing, the care leaves much to be desired and if you are considering moving your loved one here, please reconsider this decision and look elsewhere.