The Pointes Consulting

My mother was here for a total of 6 months. Place is really nice and clean. Rooms are nice. My mom made a lot of friends during the short time she was there. My issue is the nursing staff. My mom really started to go downhill health wise and eventually needed medication management. The CNA's were not very efficient with giving medicines and there was a high turnover of CNA's. Half the time my mom would not be bathed and I would have to complain but when I did it was taken care of. Beware though if your loved one has any cash laying around it might go missing. My mom was in the hospital, then went to inpatient hospice. When she passed away there was $20.00 missing out of her drawer. Not sure why there was such a high turnover but hopefully this has changed since 2019

Studio rooms way too small. Exterior ancillary doors are unlocked during the day. I believe there is no nurse on duty through the night.

Too much like a nursing home and in definite need of some building care (chipped paint, very worn furniture).

I was not impressed with the Eastgate Manor. I did not even go inside because when I pulled up, the parking lot needed some work. From what I could see, the building was not maintained very well. I was also crunched for time, but I did not like my first impression of the place.

My friend lived here for a short time until there was an incident that lead her to be sent to the emergency room. I wish they had called me instead of sending her there. It would have been a better outcome. While she was there she participated in some activities and ate the meals they gave her. Most the staff were very, very nice. I wasn't aware that if one becomes immobile they ask that you move out.

This community seemed tiny and crowded. They also seemed more interested in getting the money and not about my mom's needs. The community seemed clean and the food was ok. The person that took us on the tour was nice.

The Pointe was clean but the person who gave us a tour John Rainey, was not very polite or informative. His approach was very inactive. Basically, we had to do all the talking. Did not give us much information and felt like he didn't want our mom in his facility because we asked too much about supportive living. This was a complete turnoff regarding their staff. Would not recommend dealing with this facility.

Amanda was not there for the visit, the staff was willing to give me a tour but i declined . i was frustrated and upset that this appointment did not go as planned

While we were searching for communities this was one on the list. It seemed like it was not as nice as the other communties we were looking at. Really seemed to be on a lower level then the rest. The community is not a bad community it just wasn't what we were looking for.

I liked this Assisted Living but it is not secure.

very nice, rooms were nice, nicely situated. Not a smooth transition to memory care due to all women in that unit. this was a drawback because 2 women would have to leave before they could accommodate 1 male.

I think we may have got [name removed] on an off day. We aren't sure that this will be a good fit for our mom. When asked about scenarios of how mom would be cared for in Memory care, it didn't seem like there was much individuality, just the way things are done.

The food at this community was horrible and they did not have a large variety of choices. I did not like the management as they only seemed to care about the money. The rest of the staff did not feel comfortable making decisions on their own. I would not recommend this community.

They drained my mother's entire life savings and left her homeless after she contracted COVID at their facility. Its very disappointing this is the state of care for our eldery. If I could give it zero stars I would.

Extremely frustrated with the evaluation interview at Eastgate. Our impression was that the Nursing Director was looking for an excuse not to admit my sister, who would be moving from another assisted living facility that she has been at for 3 years. This was a completely different impression from what we received from the Admissions person after 2 visits to the facility, who identified an apartment, etc. Although this facility claims to be for assisted living and is funded by the state to do this, the screening process was to determine how independent a person was, so that they would require the least amount of assistance. If your loved one needs assistance, stay away from this place! They are very deceptive and we were completely blindsided by the Nursing Director and Executive Director's denial of admittance.

Short staffed. Rude workers. Workers do not wear name tags and are defensive. Unprofessional.My mom was dropped twice. Administration is stressed out and not empathetic to patient needs.

The screening to get in to Eastgate Manor in Algonquin Illinois is Ridiculous and Absurd!!!!!!!! Everything was going well until the dreadful day my Aunt had to go through the last screening process. That particular screening entailed my 86 year old Aunt sitting in a small room, which was extremely cold, with the so-called "professional" asking her foolish, ludicrous, nonsensical and outrageous questions and testing her for 4 hours straight with only one 15 minute break and unable to go to the bathroom when she needed to. I know it was for 4 hours because I was sitting there waiting for her. Are you insane to do this to the elderly!!!!!!!!!!!! My Aunt was extremely distraught, perturbed, flustered, felt belittled, flustered, shook up, angry and Very upset. For a whole week after this so-called screening, my Aunt was so upset to a point where she was crying every day, angry and lashing out, not wanting to eat and did not want to see anyone. Is this the way you treat the elderly!?!?!??!? If so, I would not and do not want my Aunt, parent, brother, sister, Uncle or anyone else for that matter anywhere near this place. You can believe me when I say, I definitely will not be recommending this place to anyone!!! As a professional in the Healthcare field, I was astounded and flabbergasted by this ordeal that my Aunt was put through. For what...just to get in to your facility!?!?! I know for a fact that there is no known specific testing to determine dementia, alzheimer's or any other sort of memory loss issues. For you to put the Elderly through this type of "screening" is wrong and you should be ashamed of yourselves!!! I have since placed my Aunt in another facility that is much more beautiful, the staff is more attentive, caring, understanding and compassionate. She is thriving and very happy living in her own apartment, taking charge of her life, taking her own medications, attending activities and making a lot of friends. Again, I would NOT recommend Eastgate Manor to anyone!!