Sunny Hill Management Co. Inc.

I was very impressed with the campus, gardens and facilities. Mom was entered at a level 3 out of 4 care and I was given a list of care that would come with the plan, however, after visiting my mother nightly, I have not had my expectations met. In particular, they missed 1 our of two showers promised and are not changing/checking her diaper 3 x a day. When I addressed the nurse, staff and director, I was told "mother" did not deem these needs necessary at the time. Guess What, she is in early dementia and is going to say, "I don't need my diaper changed". The care givers should disregard and simply tell her that "this is what we are doing". The escorts to dinning have ceased and I just hope her monthly cost will come down in light of this.

Our loved one has not been here long, but overall I think they do a good job at Brookdale Sterling Court. It is a ncie looking place, and the staff have been very friendly so far. However, we have had some issues getting things set up with their medication service, that hasn't been as dependable as we had hoped.

Overall, I believe it is I'm very safe place from my aunt. She has dementia and has tried to escape(official term is elope now) from the facility numerous times and the staff has been very good about redirecting her. There was an issue with her first roommate, and they were proactive in finding her a new roommate. Initially, the administrative staff was very responsive to my emails and phone calls. That has trailed off a bit, so that is a little disappointing. However, I keep returning to the comforting, thought that my aunt is safe, has activities to do, is well fed, and the staff is very engaging with her.

New owners are not well received by staff or residents. Raising fees for everything that use to be included with previously owners. Love the staff not the administrators!

I have a lot to say. More than I can say here. I would NOT recommend this place for: 1. couples that are intent on staying together in the same apartment. They will get separated based on their abilities as they age. 2. Skilled nursing is not actually skilled at all. I definitely would NOT recommend that. 3. It's more expensive. Not only did they charge us more when my mom was moved to skilled, because she was incontinent, but they wanted a separate incontinence program monthly fee. It's more than a la cart. It's double charging in my opinion. 4. Constantly losing all my mom's stuff and clothes. We got so fed up with the rotating workers and lack of personal care. 5. Do NOT tell someone to live here if they have Kaiser. Kaiser will not be allowed in to provide services to residents. And the management does not care.

I love the grounds! I do have a wonderful caregiver Monday thru Friday in the AM. They have one caregiver who is not nice at all. She's very intimidating.

Food is terrible, a bit run down, but clean.

There have been positives and negatives about Sterling Court at Roseville: Positives –the front desk staff is very friendly and not much has changed there with the turnover. I like that it is a smaller venue, with two stories and mom seems to be able to manage. The move in process was fine. The food is okay, but my mom is a very picky, few item eater. The times that I have eaten there it has been okay. The housekeeping is okay, none of it outstanding. Negative - Our biggest complaint is the communication. We have tried, for several months, to get my mom’s charges confirmed. My sister has sent emails, left messages and no response. With the new management, we were told that this would all change, still responsiveness is very poor. We had filled out an in-charge sheet with mom’s ailments, conditions, etc. We put that she does have arthritis. A year into her stay, Sterling with the new executive director, decides mom needs to be moved up a care level because of this. Arthritis was disclosed day one, and Sterling provides NO care or treatment for this. But out of the blue, they want to raise her points up increasing her monthly fee. This executive director and the interim health and wellness coordinator, there has been quite a bit of turnover, were rude and lacked any kind of compassion. Even staff said that the leadership was not their favorite. We are hoping now for the best. It has been difficult to get resolutions to issues. My mom has taken a turn for the worse in the past few weeks, and I will say that everyone has been very compassionate. Since I have never had to deal with end of life, the front desk and wellness coordinator were very comforting. My sister was with my mom today and a gentleman brought her meds. My sister asked what she was getting and the gentleman seemed put off that she asked. He said he didn’t know. For the most part, we are happy with the new management and hope that changes will be made for the better. There is a better spirit in the place. We were told that there were new daily activities planned because their activities as redundant and childish at times. I realize you are trying to give general activities for everyone, but they are boring. The front desk staff are what makes the place tolerable for us. The nurses are nice and do say hi to my mom when they pass. The food service people are also very nice and friendly.

The caregivers are amazing. Unfortunately there has been a lot of turnover causing daily staff shortages and cutting corners since the new owner took over a few months ago. Promises for improvements have not happened. With the reduced staff there are safety risks , accidents, and an overall lack of cleanliness. I've witnessed residents sliding out of their wheel chairs, fighting with each other and wandering around calling for help that didn't happen in the past. With only three staff members on duty in the common areas, everyone has to wait. Clothes with nametags disappear. Bathing is not happening twice a week as required. Door handles/chairs are sticky, urine stains/smell, brown stains smeared on patio floor, food smeared on chairs from apparent "spills" or where someone got sick which haven't been cleaned up for weeks. Previous ownership had staff working daily to clean and maintain sanitary/safe conditions for residents. Still waiting for conditions to improve.

We toured Grossmont Gardens and it was okay. The facility seemed a bit old and dark. The apartments were small. I think this facility needs a lot of TLC.

Our family had an in person tour and the big issue with this community for us was that the rooms were in separate buildings and the residents would have to go outside to get to the dining, activity area.

We weren't completely informed about how they do their prescriptions with Ron's pharmacy was . We had some issues with that pharmacy trying to get his medication. The few days he was here he was not getting the medications that he needed. The pharmacy needed a doctors note and we were not told that. They need to be more forthcoming with that information for new residents before they move in so they do not have the same issue.

The biggest issue that I had was that they lost all of my mothers clothing. They were all clearly marked and they lost full sets of sheets and literally all of her clothes. She came with a large suitcase full of clothes and left with a little bag. They could never explain to me where they went. I even told them I wanted to wash the clothes but they took them anyways. They never changed her sheets once while she was here. I could not get a hold of management. Once the paperwork was signed, they will not speak to you. You can only speak to the floor staff which was very concerning. Medications was an issue as well. They were not giving it to her like they should have., When I took her out, she had many more pills that she should have. The regular staff are wonderful. Very friendly and as helpful as they can possibly be. They made an exception for my mom to bring her little dog while she was here and I did really appreciate that.

My loved one, is no longer at the community. They did not have enough staff. They could not provide the level of care, that was needed for my loved one. They seemed to provide, better care for those in memory care. The food was sometimes good, and other times it was not good. They need to do a better job, of evaluating the residents better.

The initial reason that we went with Plateau Village at the time because of the experience we had with the director, but unfortunately that person did not stay. They transitioned/were taken over in January and the communication has not been as good as it was in the beginning. The staff who are working with the residents daily really do care about them and that is what matters the most. We would recommend them to others.

It's been a little hard due to the Coivd situation. Overall it's been a pleasant experience. There was just a time when we asked them to fix some blinds in my loved one's unit, and that took them quite a long time to take care of. I think they could be more helpful in introducing a newer tenant to some of the other residents. They weren't able to go to the cafeteria, and meals were brought to their rooms. My loved one still says she doesn't know where everything is and what's gong on every day, so I'm not sure if that's just her, or if it's a lack of communication on Avista's part. They've always been friendly and helpful when I call on the phone. Their public bathroom on the first floor is usually missing the toilet paper actually loaded onto the designated roll are. But I've not noticed any smells, and the common and living areas seem to be pretty clean. Overall I would recommend them to others.

Studio base rent is high and level of care would likely add another $1000. Seems like a nice place.

Turnover seems very high. When I notice an exceptional caregiver, I don't see them there very long. The facility in general is kept pretty clean. The care of the residents could stand some improvement, especially in the area of personal grooming assistance. Care of the resident's clothing is lacking. For the price they charge, better care should be taken when laundering clothes. Clothing seems like it's all washed together in high temperature, so items are quickly worn and ruined.

Units are very small