St. Andrews Management Services

When we first toured the community before our loved one moved in, the meal they gave us was just excellent, it was very healthy with all different vegetables. However that is not the case, we know the food cost in the economy is very expensive but right now they are not providing hearth health options or any other options for those residents who have dietary restrictions. We wish they had those different options, and our loved ones room is constantly dirty and they say they will do the residents laundry - but they wash everyone's together so our family does our loved ones laundry every week.

Looked nice, but with her low vision she does not want to live in the city where it is Too congested. The parks across the street looked very nice but the streets looked difficult to cross. She cannot use her cane and walker at the same time.

On the tour I seen a vert nice assisted living section and the memory care too. it was not as nice and seem isolated. I felt they were not willing to negotiate the price and I felt there was room to wiggle with the pricing.

Well established and offers independent,assisted and memory care. However, seems dark and a bit dated. Didn't see amenities that my father in law would appreciate.

The community at Brook Park offered a pleasant tour. The staff that offered the tour were very kind and knowledgeable. They were able to address all of our concerns. The community could use a slight update. It wasn't as nice as other communities that I visited in the area.

Outside appearance was nothing special. Older building. Clean inside. No odors. 30 apartments each 400+ square feet for $3456 per month.. Walk in shower. small microwave and fridge. No frills but homey and cozy. There are doctors that come into the facility to see patients. No transportation to doctors provided.I liked the smaller facility. would be easier for Mom to get around. Location is ok. No community fee. All inclusive. Must be able to transfer.

I was a bit disappointed with this facility. The price is on the top end of all the communities I'm looking at and for the assisted living area, I wasn't impressed. There was a pungent smell at the entrance when I walked in and the receptionist and another staff member were talking and didn't stop their conversation while I waited. They also continued to talk as I filled out the info card. While I waited another staff member walked up and stood talking. (not necessarily a bad thing, but felt out of place). The tour had some unpleasant smells- suggesting upholstery was soiled and needed cleaned. Very institutional feel. cleaning staff were in the halls along with linen carts and cleaning equipment, a charging cord was outside a closed door on the floor in the walkway. cleaning/other staff were blocking the halls while residents with wheelchairs and walkers were trying to pass. These staff also didn't move to allow the residents or myself and my guide to move through. The two rooms I was shown needed cleaned and very minor repairs (one was just vacated and hadn't been cleaned yet). The common areas were small and empty- there were no residents using them. the game room was very tiny and had a small door to enter. No one thing was a major turn off (except the smells), but together, I know my family will not like the feel there. It feels very much like a nursing home that looks like a motel.

I’m moving my mom out of Brooking Park at the end of the month after they announced a 34% increase to the daily rate—making the cost completely unaffordable for our family. When I notified the director of our plans to leave, his only response was, “Thanks for letting me know.” No acknowledgment, no concern, no courtesy message after nearly eight months of my mom living there. I never heard from staff either, which unfortunately sums up the level of engagement we’ve experienced. The administration is a revolving door. In my short time dealing with Brooking Park, I’ve spoken with multiple administrators—each one admitting they’ve “inherited a mess.” That’s been painfully clear. Even frontline staff like aides and receptionists have openly expressed their frustration with how poorly the place is run. If you’re looking for a facility with stable leadership, transparency, and compassionate communication, I’d look elsewhere.

My elderly parent first came here for rehab. Due to short staffing and not having call button within reach, they fell several times and had more injuries than when they arrived. After moving to skilled care, things got worse. Know that there are some dedicated long term employees that give families a ray of hope, but most staffing comes from “agency” help that means they are not familiar with anyone and do not provide minimal care other than medication (that has been administered incorrectly to my parent numerous times). Sadly I would suggest looking elsewhere for a caring environment for a loved one.

My mother stayed at Brooklyn Park for a five day respite. I was on the phone with her when she started having problems breathing and needed her inhaler. Her light was on for over 45 minsters before she received her inhaler. She also fell out of her bed twice because of lack of bed rails. One time she stayed on the floor 4 hours before she was helped we found out the next day.

Our experience at Brooking Park was awful. My mother wasn’t given the medicine she needed. They never bathed or showered her during her stay even after we had asked a couple times. One day they didn’t bring her breakfast or lunch. She was not to moved around in her own but could not get anyone to come in and help her use the bathroom so she ended up just doing it by herself. The entire experience was rotten! Do not let the fancy appearance fool you like it did us. The nurses do not want to be bothered with. The ONLY positive thing I can say about this place is that we met a very nice and caring CNA. It’s a shame more people there were not more like her. Thank God I got her out when I did before something bad happened. I did not feel my mother was safe staying there and now I’m doing whatever I can to warn people to avoid this place if possible!