Roots Living

We toured Concordia of Bella Vista. The deciding factor for my mom was that it was too much walking. She would have to walk in between the building to eat and do laundry, etc.. It just wasn't as clean, nice, or newer looking as the community we chose, and that was the key point for her. For me personally, it felt like the sales staff weren't completely honest to me. They kept putting us off to tour, they kept saying come back next week, but then something would come up on the day of our scheduled tour. We later found out that the lady went on vacation with her family and cancelled all of her appointments. She mentioned that she was in charge of who gets what apartment. We came back a week later, and the apartment we were looking at had been taken - despite her telling us that it wouldn't be. That was a little disappointing to me.

Overall it is a nice community but there are some areas they could improve on like the cleanliness, meals and activities

There has been a lot of staff turnover across the staff, they are currently on their 3rd director, a few nurses, a number of med techs and kitchen directors/cooks. Some of the staff are friendly and others not so much. Some staff are excellent, some are beginners. There is just not enough staff, very short on weekends. The meals vary, there are a lot of carbs and fats, usually soup - again due to the turnovers. The activities are great! A consistent and present director. For the value for cost it was the least expensive place, smallest, and nicest I found....hard to find places that took Medicaid.