Kauhale Health

I have no complaints about this community. Everything is working very well, and I'am comfortable with my mother's move to this community. It is a really nice looking community, they do a good job with the cleanliness of the facility. The staff is very good. They are a new staff, but so far they have been good to work with. I've tired some of the meals, and the food is good. She is getting use too the routine around the community. I know she is safe, and being provided with good care. A place for mom was great for referring us to this community.

Fabulous facility! Staff were knowledgable and helpful. Would have enjoyed seeing my mom there, but she chose a smaller community.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

Cleveland Park was very nice, but way to big for us with three floors.

We were very impressed with the facility and the staff we observed. Specifically a studio on a 'ground' floor, because cannot do stairs during a fire drill at this time.

When we came to look at The Parker, they made it very appealing and affordable. They told us all of these great things that they were going to offer. Although it was affordable, the care was sub-par and they did not carry through with the promises that were made. They did not clean the rooms and we had a major issue with that. It was left up to families to clean the room, but for all that money we were paying we thought that should be included. The were not very attentive either. There were days they would ask if she wanted to eat or shower and if she said no, they just left her. The nursing staff is young and in-experienced and are just not very engaging with the residents. We had a couple of meetings with them about this issue but nothing changed. It is a beautiful facility, but once we moved in and got into a daily routine, it was not a good experience for our family.

If you're going to place a family member in The Parker, you need to be an advocate for them to make sure they get what they need. Don't assume that it's just automatically going to happen. You have to advocate for them to make sure they're getting what they're paying for and what they need. There are just not enough staff. The facility looks pretty and is clean. But the response times and care are not good. If I had it to do over again, I would not place her here. There's not much going on. You just see closed doors and no people out and about doing things.

This was very nice. It was just out of our price range. When we were looking at this we were looking at memory care and we realized she didn't need memory care just yet and could do assisted living.

My Mother has been at Clevland Park Homewood for over two years. In that two years every staff position has changed with the executive director changing at least 4 times ( Ive lost count). The sales manage was the only consistent and he is now gone.The medical care we were promised and have paid extra to receive hs been nonexistent. No Doctor has visited once a week. There is no staff doctor and in emergencies, EMS has been called and she has been shipped off to a hospital. As a dementia patient this constant changing of staff is difficult for my Mother. During the last year, it has been necessary to hire a private caregiver in addition to paying the high monthly charges at Homewood. It is obvious to me that this company is concerned with their bottom line rather than their resident care.

Both of my parents are there but we are not pleased with the care they receive. I believe this place is in it for the money not the welfare of the residents. We have seen them forgotten for meals, not checked on, medical supplies not ordered as promised. etc. The list goes on and on. I would find another place if I had a 2nd chance. More than likely I will move them in the next month or so. This place is better for your loved one only if they do not require medical attention. The price you pay is outrageous for the care you receive.

Place is lovely. Not happy with 3 levels for her and her having to use elevator. Dining room on first floor/basement so unless she is on that level she would have to use elevator.

There is often a disconnect between the management and what goes on day to day in the facility. My Father tested positive for Covid and I was never informed or contacted about it. There is high turnover at this facility (Over 15 people) came and went in 6 months, many in the same positions including the Nurse in charge, 3 cooks, 2 maintenance people and the rest care staff. Level of care was raised and price was increased $[removed] however from my perspective the level of care really didnt' change at all. There were many things I'd warn others to simply be wary of and check things out really well before making any decisions. It wasn't ALL bad, but these comments are all true.

They worked with us very well on the forefront, getting her in under unusual circumstances and Kelly at the Parker was very responsive and understanding. She helped tremendously, and did her best to keep me informed! I'm not sure if that is the standard practice given our circumstances, but she was great to work with.

I would want other families to know when looking into The Parker that this review is for the dementia care part. I would not trust them with anyone like I trusted them with my dad. He came home with bed sores after 30 days that he had never had before. They wouldn't give him food or anything to drink. I would highly recommend that no one put their loved one here.

I would not recommend this facility for several reasons. Not enough staff. The majority of the time only two and sometimes one staff member was available for over 70 residents. If they try to pull records to disprove, it is not true. They are not forthcoming regarding their fees. They will say anything to get you in the facility, then they will increase your care fees astronomically without talking to the resident or family. Our fee went from $4,000 a month to over 10,000 a month in 30 days without any prior warning. Most senior adults are on fixed incomes. Food is often hard and difficult for residents to cut and chew. I had a family member fall in their care and they never acknowledged the incident or checked on their well being. Family member used call button for help and it would take staff over 45 minutes to respond. Residents strayed outside the facility and fell. When taking a family member out, we waited over 30 minutes for someone to open the door when returning. The executive staff does not answer calls or return phone calls. My family was very unhappy with the level of care, professionalism and food served.

We are not happy with this community. The staff is not doing what they are requested for the care that is needed. They do have activities that she does enjoy. The staff is not polite and will not listen to my concerns. I suggest other families consider other options before this community at this time

No medical staff. Med techs are not capable of nursing care. Very unprofessional. Spoke with several residents whom smelled of urine.We chose The Woodland at Furman. The staff is licensed Rns and Lpns. Assistants are Cnas.The meals are the very best. Management is always available.