Ignite Medical Resort Corporate

Location is very clean, but the Manager is overwhelmed due to lack of support from corporate. The majority of the staff members hired are only there for paycheck. No empathy for the residents and not enough staff members on duty at night. Residents who need assistance are left waiting for hours for help due to shortage of employees. There are only a VERY FEW GREAT STAFF members working there who expressed leaving due to the work environment of others not doing their work. Also HIGHLY recommend to put a camera in the room to REALLY see whats happening to your love one. They charge too much for little service, all driven by the might dollar. The State was contacted and advised what transpired at the listed location.

I will never ever will send any any person to thi facility.the worse is fort Worth Texas They do need realy educación in this chalenge work. In all áreas.

They are understaffed. They promise you that you'll be well taken care of but it rarely happened. There was neglect. They'd ignore the residents requests. They'd pass the blame to other staff members instead of adequately handling issues themselves. It felt like being in The Stepford Wives movie, they'd say the right thing in a mechanical type way but their actions were different. The activities for the residents were pleasant. They could decorate the place very well. But overall, just a very bizarre experience.

My wife has stage 4 breast cancer, has lost a breast, had a hip replacement, 2 replacement vertrebrae , spine stabilization and receiving aggressive chemo therapy. She went to the hospital for blood clots and edema so severe that her feet busted open. I transferred her here for recovery and get beyond total care so that she can come home. In the first 4 days, her breakfast was 4 hours late, a supper that was never delivered and an event where she hit the call button 3 times spanning an hour to get help and none of the staff showed up. A technician on routine duties ended up helping her. On top of that, the staff are rude and will barely acknowledge your existence. This place is touted as a top tier care facility but I am definitely not getting my money's worth. at [price removed]/day before insurance. I feel sorry for patients and family alike that entrust the care of a loved one here. And who knows how the care spirals downward after visiting hours.

Looks nice but the communication was non-existent. Came down to demanding to extract my mother from this place.

Avoid this place. I am currently reporting this facility to the state to do an investigation and to make a complaint. My daughter is 21 and instead of letting her use a bed pan, they put her in a diaper on day one. When she would hit the call button to be changed, the nurse would come in and tell her she was getting a CNA. My daughter on average would get changed 2-3 hours later. She even sleep in feces over night because the nurse turned the call light off and the cna never came. When we complained about it, instead of fixing the issue, they just marked her as a problem patient. If you have a special diet good luck. 14 days in this facility and they got her food right on the last day. I took pictures of this every day also. Social Worker is a joke. I reported her also. She literally lied saying my daughter refused therapy. EVERY day I was on facetime with my daughter during therapy and took screen shots to send to family members.

If you chose this facility you need outside help, and if you can't get that help then they will go downhill unless your loved one is able to take care of themselves. They have had a high turnover with the staff and with covid, there was no outside help so my mom didn't receive the care she needed.

Do not take There nursing staff is deplorable. It takes over a hour for a nurse to answer a patient request for assistance. A patient could die within that time. Calls to supervisors have gone unanswered. They have promised to resolve the problems, to no avail. This facility was recommended by Methodist Hospital to me for my wife. It is a new facility and I thought my wife would get the appropriate care. Boy was I wrong; and with the corona virus preventing me from seeing my wife this even increase the anxiety I have with the care my wife is receiving

My husband was there for only about three days. He had dementia and of course he did act out when he was first there. Obviously these people do not know how to care for people like this. They kicked him out after only a few days. Of course, that just added to his confusion and agitation. I would not put anyone I loved there - EVER

Use to be great but since new management took over several years ago it is going down hill steadily. Watch out for this place. Staff is unhappy making everyone unhappy which reflects on care given.

My grandma was in this nursing home for Rehab for a fracture. She left this facility much worse than she was when she went in. My grandma got an infection that they let go for 10 days before they decided to treat her all because the nursing staff was too lazy to collect a specimen. This cdiff infection caused my grandma to become very weak and dehydrated. They didn't seem to care that she had diarrhea and not eating or 10 days (at least). I tried talking to staff and management nobody would return my call nobody seemed to care. I work in healthcare I know the symptoms and finally demanded a hat to get the specimen myself. Now my grandma is back in the hospital fighting for her life. It totally wiped her out!