Highmark Senior Living

Very nice facility. The staff is extremely helpful and always looking for ways they can help residents. Facility is always clean. Elegantly decorated common areas for season or holiday. Menu could be more varied. Staff is very accommodating if resident wants special food while ill.

I was pleasantly surprised with the look and feel of the facility at Edencrest at Timberline. Friendly people, good food (sometimes cold, though) and good activities. There were some resource constraints, but management was working on handling the issues. I felt at home from day one of my stay.

There has been a lot of turnover so I think they are working on it. But staff do not say hi to visitors and no one knows their names. The kitchen staff has been new a few times. It appears they do not plan menus taking the residence age and abilities to eat what they cook. Most things are fried and coated. I have personally eaten there and it was overcooked and cold. They have removed the salad bar so no other choice. I feel they at least need to always have fresh fruits available and yogurts. Casseroles and foods that are more easily digested.

Friendliness of staff. 4 Nurses don't have time for residents or resident's family. Neither does executive director. They don't return phone calls. Meals and dining - Breakfast the best. Lunch and Dinner repetitive. Activities - Repetitive. For my Mom, the activities are too simple. Bingo all the time, crafts a kindergartner can do.

Included in the price is transportation to social or medical events. They attempt to get input for social events and the menu from residents. The staff regardless of position chip in where needed to meet the needs of residents. The assistance given those in assisted living is defined in an assessment that can be modified as needs change as soon as 30 days. Staff are friendly and respectful.

The staff was very friendly and welcoming. I would recommend Edencrest at Beaverdale. Everyone was very nice.

I am basing this off of the memory Care unit since Mom has been there the longest. They're willing to work with families on where to place residents and how to care for each individual resident. With the activities, they could improve by just trying to include the memory care residents more often for having more separate activities for the memory care. Food is hard.. it's tough to cook for that many people and I know they're understaffed. I think they probably do their best.

It was the nicest place I could find for my brother that met the criteria of having assisted living and memory care. Our main criteria was that we needed a facility that would do a spin down. We agreed to pay for two years with the plan to go to Medicaid after that. They only have a few places for that and I just hope management changes don't affect that plan.. Overall, I am happy with our choice!

It is a nice community with a good amount of activities that suit many different types of individuals. The staff is friendly, and gives my loved one appropriate care for their needs. The primary factors for choosing this community were proximity to family, cost, and overall feeling of comfort when touring.

I liked the community, and it was affordable. I would recommend to others.

I toured Edencrest at Siena Hills when searching for an Assisted Living facility for my loved one. This facility was nice, but it seemed a little bit dated. However, it was more expensive than some of the other facilities that I toured. They didn't have the type of apartment that my loved one wanted anyway, so I continued on with my search.

EdenCrest at Riverwoods has given Mom great care. I would recommend them to anyone for their loved one.

The staffing levels are sometimes an issue and can effect the care that they can provide. The staff they do have is great, but level of staff skills varies. I would suggest more events that include families.

Edencrest is understaffed and they need more help. The girls that worked there and worked with me were fabulous, but the people in their memory care facility were hired from an outside firm. They had to bring staff in because they are so understaffed, because of that his care wasn't as good as it should have been. When I argued with them about this they were very accommodating, willing to listen, and did make some changes. Anyone that puts a family member in a care facility should have a camera in their room. No one takes care of your family member like you will take care of them. If I didn't have a camera in the room, that would've been a sin to me. For me to be able to watch the camera and call in to say he's on the floor or he needs this and that, is invaluable. They're supposed to check on him every 30 minutes, but that wasn't happening because they were so understaffed. The girls in the unit that were there, kind of just sat on their phones. If I was an elderly person and one of the residents who live in their little apartments, I'd rate that a 10/10, as they are looked after. The people in the dementia hall need more attention because they don't have a voice. Assisted living residents can speak up and say what they want or need. There were family members who didn't visit their loved ones in memory care, so they didn't get as much attention. I, personally, visited my loved one often and was bathing him 3 times a week. Although I was paying the [price removed], I was basically the one caring for him (aside from nighttime). I've been to three different facilities with different loved ones, and it's all the same thing. They're all understaffed and if the family doesn't participate in their loved one's care, they're going to get what they get.

The Edencrest at Siena Hills community is very clean and friendly. The staff are always eager to help make our loved ones living there very comfortable. We would most definitely recommend this community to others.

The common areas are really clean. It doesn't seem like the residents don't get a lot of support of cleaning in their apartments. I would suggest you continue to be an advocate for your family member after move-in. I wish the staff would reach out more for needs of our loved ones, and any questions or concerns.

We chose Edencrest because my father wanted a smaller facility to be in. We had one of the smallest apartment sizes that they offer, but they have various sizes to choose from. With covid everything was limited but overall I would recommend to others looking

Second choice at this point, just not sure we can make it work financially. Good location, very nice facility, friendly staff.

We chose Edencrest at Siena Hills because of the friendly staff members. They are always helpful and more than willing to answer any questions or concerns that you may have. I do think they could use better quality foods on the meals that they serve. Overall I would recommend to others who are looking.

The rooms are a good size, they are similar to empty apartments. Our loved one was in a one bedroom apartment which had plenty of space for him.